Overall please with our stay. Service is excellent, food is good, and rooms are nice. We stayed at Secrets De Vine earlier this year and this provided a similar experience with slight differences. Plaza Mujeres provides a larger beach area with a nice cabana setup. Beach is always super clean and no smoking rules are enforced by beach personnel. Pool area is huge (although we didn't use it) and clean as well. Large selection of restaurants and access to the Dreams hotel is a plus. Cart transportation is always available to move from rooms to restos, we never had to wait. The Hibashi experience is nice and there was no shortage of food. Staff always smiling and willing to help. special shoutout to Jamie the beach concierge. A couple of area of oppotunities for improvements: 1) Longs pants are required in some restaurants which I can understand. However you can see people walking in with dirty, ripped up jeans and a reversed baseball cap. Folks with nice bermuda shorts being turned away... 2) At night, the piano bar is lighted like a cafeteria with a pool table inside. Sets a poor setting for the live bands that perform there on a nightly basis! 3) Like Secrets De Vine, the wine included with the meals is not good. Even if you are willing to pay, the selection is limited and the price is prohibitive. I settled on beer most of the time!…
I would 100% return to this resort for a vacation!! We have the most amazing experience during our 6 day vacation. The resort is absolutely beautiful, very well maintained, clean, very relaxing and most importantly, the staff was great! Every person we talked to was so kind and helpful especially our favorite driver Mario! He was the sweetest and most helpful person during our trip. He always made sure we had a ride if he wasn’t able to pick us up, he took us on a private long golf ride on our last night, and we became friends! All and all this vacation was one we will all never forget!
Would definitely recommend this resort. Great service all around, loved having the separate pool attached to our room, tasty food, good entertainment at night time, great help in planning daytime excursions, clean beaches with plenty of seating. Bars are top notch and can prepare almost any drink you ask for. All around very happy with our experience.
Every single person we encountered was amazing! The food exceeded all expectations. We are at every single restaurant and was not disappointed at all. Preferred club upgrade was absolutely worth it. Can’t wait to book another trip back!
The staff here is amazing! Jaime Lagunas who runs the preferred club Bali beds on the beach is great. He reserved us a bed every morning and made sure we were well taken care of. He is super friendly and we talked about the resort and what to do every day. Cecelia and Alejandro made sure our check in was smooth and we had everything we needed. Edgar from Amstar helped us find the right excursion and took care of our transportation needs. Gloria took amazing care of our room and was always asking what else we needed for our stay. Overall, great staff made our stay fun and we will be back.
We went for a girls trip and had a great time! The resort is a lot smaller than expected. Good choices for entertainment at night. Although there were 13 of us we didn't expect to eat together at night but we were always able to be seated together. I do love the layout around the pool. We loved the staff and especially enjoyed Luis Mooed at the pool, he's the best!! Make sure he are in his section! Thanks for a great trip!
Really enjoyed our stay. Excellent, pleasant Staff. Very clean. Nice Swimming Pools, enjoyed the Aquagym. Spa, much too expensive. We swam with the Dolphins, which was excellent and very good value. Would really recommend this Activity. Think, the photos are very expensive.
This was for our 5th Anniversary trip and it was absolutely amazing. We are already planning on making another trip there and to bring our children to Dreams. Special thanks to Gabriel, Adrianna and Amelia.
I did not enjoy my time. I spent the last half of my stay with my fellow travel companions sick from food bourne illness from the resort. I will not be going back to this resort and would not recommend it to any family or friends.
If you are lucky enough t stay here, it has a very pleasant. even quiet atmosphere. The room we had was spacious and very clean. The maid service was excellent in keeping it that way. The weather was perfect every day, warm with light breezes, No jackets required. The common grounds were equally well maintained and appointed. This was largely the pool area where they had a variety of live entertainment each afternoon. Servers were continuously moving around the area watching for those who needed a drink refill, a towel, or anything else. Of particular interest to us were the restaurants. There were seven to choose from. All of them had very good to excellent food. One, however, stood out as exemplary, the Oceana. There were several points that made this special to us. The view was looking at a broad expanse of the Caribbean. The menu had a larger number of items to suit our palate, since my wife has to be gluten free. The atmosphere was made very pleasant by the manger, Elfidia, and the server staff. We didn't have all the servers, but Jaime and Daniela were standouts for excellent service. They were attentive without being invasive. They both were good humored and they made it fun to be there and that added to the overall experience. To put it another way, this wasn't just a place to eat. It was an experience we repeated a number of times. Well done.…