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Excellence Playa Mujeres

Travelers' Choice award winner
06/04/2017 06/05/2017
1 room 2 adults 0 children
$650*
$537*
Great Deal
$650*
$602*
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Excellence Playa Mujeres
Excellence Playa Mujeres
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11,429 Reviews from our TripAdvisor Community

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There are newer reviews for Excellence Playa Mujeres
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Showing 11,031: English reviews
Sydney, Australia
Reviewed January 3, 2015

My wife and I were on our honeymoon and stayed at the Excellence Hotel Playa Mujeres from the 8th to 12th of December. We will never return. I wasn't going to write a review but i felt it was necessary to tell our story given our horrible experience. I wonder how there are so many great reviews of this place....

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Helpful?
39Thank Ed T
Excellence_Group, Community Manager at Excellence Playa Mujeres, responded to this review

Thank you for having chosen Excellence Playa Mujeres as your holiday destination and for taking the time to share this review with us. We are disappointed to hear that your experience with us did not live up to your expectations and we would like to extend our sincerest apologies. Your comments are very important to us because give us the...

Howell, New Jersey
Reviewed January 3, 2015

My husband and I spent our honeymoon here in July of 2014 and we are constantly reminiscing about it. The service is superb (as the hospitality in Mexico is unmatched)! Yeni, someone whom I still am in contact with via facebook is a wonderful volleyball companion, and Gustavo is the best waiter there! If booking your trip here, I definitely...

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Thank MelRuo
Irvine, California
Reviewed January 2, 2015

Chose this resort for our Christmas holiday after reading great reviews online, but wouldn't return. Beware of the "free upgrade" if you've paid for an Excellence Club room, we ended up in a non-Excellence Club room even though we were promised to have all of the same benefits - from the in-room amenities to staff at the beach questioning whether...

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Helpful?
14Thank C H
Excellence_Group, Community Manager at Excellence Playa Mujeres, responded to this review

Thank you for having chosen Excellence Playa Mujeres as your holiday destination and for taking the time to share this review with us. We are disappointed to hear that your experience with us did not live up to your expectations and we would like to extend our sincerest apologies. At Excellence Resorts, each member of our staff is continuously trained...

Leesburg, United States
Reviewed January 2, 2015

We visited with a large group. The resort is beautiful. The rooms are amazing. We had the swim out jr suite and I could have stayed in the room the entire time. I think the room is the best part of the resort. The beach was okay but the servers didn't always bring you what you needed. You had to...

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9Thank Lena W
Reviewed January 2, 2015 via mobile

We went for 9 nights.This place was perfect. The check in process is quick. The food was amazing both me and my wife are vegetarians we were catered for everyday the guest relations manager was amazing ensured we had a meal in any restaurant we wanted to dine in. The Indian and Mexican restaurants were our favourites. The bars were...

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1Thank Nikunt S
Reviewed January 2, 2015

This was a first for us to an all inclusive. We stayed mid December and the weather was great! The service was top notch and we appreciated everyone whom we dealt with. The food was decent enough - our favorites would have to be Agave and Basmati. We tried Flavor Market, Spice, and the Italian restaurant as well but felt...

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2Thank H T
Saint Louis, Missouri
Reviewed January 2, 2015

This is our second trip to Excellence Playa Mujeres (also went same time last year), and it is as spectacular as I remembered the first time. I will only go to adults only resorts so that I can relax. Upon arrival, you are greeted at the door, "Welcome Home" and given a cool, awesome-smelling towel and glass of champagne. Our...

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9Thank LoriinStl
Altrincham, United Kingdom
Reviewed January 2, 2015

Travelled to Mexico for Christmas, although the hotel website was not very informative or upto date, the facilities are pretty good. The staff are generally excellent, particular worthy of mention are Elena (at the breakfast bar, fantastic omelettes!), Cindy and Raul (Pool side waiters), Iran (Waiter at Spice restaurant) and Caesar with his endless cocktails. Jonathan Diaz is the Tennis...

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1Thank Simon K
Montreal, Canada
Reviewed January 2, 2015

This was our second stay at Excellence Playa Mujeres (EPM). This resort is great (more on that below), but a new resort is being built next door and that has two major disadvantages: 1) There were no mosquitoes last year at the EPM last year, but there were a lot this year. I think this is because the construction work...

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9Thank Illiz15
Toronto, Canada
Reviewed January 1, 2015

I've now stayed at both Excellence properties in Mexico, and I have to say they are both amazing. Particularly for a foodie who likes top shelf liquor, this is the best all inclusive I've been to (food at Excellence is miles ahead of Sandals). There are a lot of similarities between the two locations – rooms and restaurants are very...

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14Thank pennyl0vestravel
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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 

Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range: $432 - $684 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Reservation Options:
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Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun
Hotel Style:
#2 Top resorts Hotel in Playa Mujeres
#2 Luxury Hotel in Playa Mujeres
#2 On the Beach Hotel in Playa Mujeres
#2 Spa Hotel in Playa Mujeres
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Questions & Answers

Here's what travelers have asked, with answers from Excellence Playa Mujeres staff and other travelers.
2,035 questions
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Savannah, Georgia
over a year ago

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Questions? Get answers from Excellence Playa Mujeres staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Excellence Club Room with Plunge Pool was a great feature.”
124merylf, yesterday | Read review
“stay away from the swim up suites 7010,11,12,13,14”
johnfE1242RS, yesterday | Read review
“All are wonderful”
allydan08, yesterday | Read review
“Building 7 or 8 but highest floor possible unless you prefer poolside”
  • Semi-private Excellence Club pool and ocean
  • Balcony this and external jacuzzi access
  • On bed when arriving
TroonNorthtravelers, yesterday | Read review
“Excellence Club rooms ocean view top floor”
JoY353, 2 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Cancelon
$537* /night
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Expedia.com$650
Excellence Resorts$602
Travelocity$650
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*Disclaimer
Prices are for 1 room, 2 adults
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