We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotels.com
Expedia.com
$479
View Deal
Free cancellation until 09/06/20
ZenHotels.com
$699
$341
View Deal
SAVE $358
Excellence Resorts$384
Snaptravel$390
Hurb$699
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (24432)
360
Panoramas (111)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Read more
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 13 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
Read more
Room & Suite (4,775)4,775
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
DVD / CD player
Safe
VIP room facilities
Iron
Laptop safe
iPod docking station
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Languages Spoken
English, Spanish
18,728Reviews3,467Q+A100Room tips

Reviews

Write a review and earn more badges
Traveler rating
  • 15,949
  • 1,943
  • 507
  • 196
  • 136
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
kylee599 wrote a review Yesterday
Lowell, Michigan1 contribution
+1
Marcos, Angel, David, & Juliana, & Omar ARE AMAZING staff members!!!! This resort is running stunningly give the current circumstances. They are going above and beyond for cleanliness! All the staff is working extra hard and there amazing hospitality shows! We came for our honeymoon and would return in a heart beat! They are following all rules and regulations. Seriously MUST BOOK!
Read more
Date of stay: August 2020Trip type: Traveled as a couple
Helpful
Share
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded today
Dear Kylee, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor community. We are delighted to know that you were impressed by how stunningly clean the resort is running due to our health and safety protocols. At Excellence Playa Mujeres, we are passionate about paying attention to detail since our main goal is to provide high standards of cleanliness and hygiene, and unparalleled customer service and luxury to our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
Read more
Danielle P wrote a review Jul 2020
55 contributions14 helpful votes
Hotel's Favorite
Our stay was beyond 5 stars! The safety/social distancing was to the highest standard and we felt incredibly safe throughout our stay here. The service was absolutely excellent! Every single staff member is incredibly kind, helpful, and attentive. Our swim up bar server, Emiliano was incredible. We shared a lot of laughs and he knew our drink orders by day 1! Emiliano introduced us to many of the fun tropical drinks/shots throughout our stay, but also always made sure we were hydrated and refreshed with water bottles and food! We also loved the concierge, Armando. He was always available to answer questions and inform us of what was available, never pressuring us to do anything. Our favorite bar was the lobby’s martini bar where Cesar concocted amazing one of a kind drinks and remembered everyone and their orders day to day! The resort itself is absolutely gorgeous, the landscape perfectly maintained and beautiful, the pool crystal clear, sand soft, and ocean turquoise blue. I highly recommend booking a junior swim up room as you can lay on a private patio bed and jump into the water back and forth! The food was delectable! There are so many restaurants to choose from and we enjoyed every single meal. Our favorites were Agave (traditional Mexican here is a MUST!) and Chez Isabelle (amazing filet mignon & French onion soup)! Room service is available 24/7 and the mini bar is restocked every day. There was nightly entertainment daily at 9pm. It seemed as though most people we met return here and I completely see why! (It was also my first resort stay where the words “time share” were never mentioned and there was 0 pressure on guests to do anything.) We will definitely return!
Read more
Date of stay: July 2020
8 Helpful votes
Helpful
Share
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 3 weeks ago
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor community. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to. Keep our grounds and facilities well maintained is one of our main strengths along with the kindness and helpfulness of our staff. It is a pleasure knowing that you enjoyed our fine selection of local and international cuisine we offer. As a luxurious all-inclusive resort, our culinary team offers a wide array of dining options to suit different tastes and palates. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
Read more
rcd103 wrote a review Yesterday
1 contribution
Amazing resort in all categories! Luxury, dining, drink options, the resort upkeep, literally everything was great! We highly recommend and want to bring our kids back to their family all inclusive, Finest Playa Mujeres!
Read more
Review collected in partnership with this hotel
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded today
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres to vacation and for taking the time to write and share your opinion with other travelers. We are very glad to read that our All-Inclusive luxury resort exceeded your expectations in all categories are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
Read more
Maddy wrote a review Yesterday
Broomfield, Colorado1 contribution
This was the best all inclusive vacation we could have ever asked for! Even though our original honeymoon was cancelled ( we were supposed to cruise through Alaska) we wouldn't change a thing! After being picked up from the airport in a private car, we were greeted at the front door with champagne and smiles!! Even though every staff has to wear a face covering, they had ones that were clear so we could still see their smiles. I know that sounds like a silly thing to be excited about, but it was such a breath of fresh air to not have to wear a mask and still see the faces of the people that did. Overall, it was the most incredible getaway that felt SO normal. The service is unmatched and every single employee is just so happy to be working and so thankful you are there! Not to mention the cleanliness was impeccable. We felt so safe! We even saw staff cleaning the fountains and pillars of the resort - things that are never even really touched. The bars were wonderful as well as the bartenders we had - Jose, Ivan, Abraham, Ceasar, Diego, Francisco, and many others! They made us the most delicious drinks, not to mention all the yummy shots, and truly were a joy to be around. We took a few of the special drink classes offered in the afternoon and had a great time learning how to make drinks in a coconut, mezcal margaritas, etc from Macario and another guy in a pink shirt whose name I can't remember. I highly recommend taking the Mixology class from Diego - it's an additional cost but so worth it! We also had the best deep tissue massages from Shirley and Isabelle, which came after some fun hydro therapy. All of the restaurants are amazing! We had a tough time deciding where to go for dinner each night because the food is so good everywhere! Sometime we ended up doing a second late night dinner. They also had really delicious room service that is available 24/7 which was perfect for the one day we had a few too many drinks by the pool and couldn't muster up the energy to get ready and go out. Isabel was also wonderful with all of the events, shows, and was our own personal hype girl for karaoke! I would also highly recommend the junior swim up suite - it was the perfect way to balance the "party" vibe from the main pool and the more romantic vibe with a secluded pool. No to mention that the room was huge (whether you have a sim up or not) and had everything you could need and more. I could go on and on about this place! It's no wonder most couples we met have been there multiple times. Thank you to all of the staff at Excellence Playa Mujeres for making us feel so special on our honeymoon! We can't wait to come back for an anniversary :)
Read more
Date of stay: July 2020
Rooms
Service
Sleep Quality
Helpful
Share
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded today
Dear guest, First of all, we would like to thank you for choosing Excellence Playa Mujeres to vacation and for taking the time to share your feedback with the TripAdvisor community. We are very pleased to know that our colleagues went out of their way to make sure that every need was met from the beginning, and you enjoyed eating at all restaurants, even room service menu. We are delighted to read that we were able to create a relaxing atmosphere as the resort is perfect for vacationers of all kinds; those who like a lot of action, and those who prefer the tranquility and relaxation a more low key vacation provides. It is also lovely to know that you had thoroughly enjoyed the mixology class you attended, the hydrotherapy session and deep tissue massage. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special was your stay. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
Read more
jec4545 wrote a review Aug 9
Birmingham, Alabama1 contribution
The cleanliness is unmatched at this place. Was our last visit and now definitely was especially during corona. We felt super safe and clean everywhere we went. The staff and food were amazing as always. If you truly wanna go on vacation with no worries in the world I 10/10 recommend.
Read more
Review collected in partnership with this hotel
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded yesterday
Dear Guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers. Thank you for letting us know how memorable and special was your stay, due to the wonderful service provided, delicious food selection and our immaculate facilities. At Excellence Playa Mujeres, we strive to provide total confidence in this area being fully aware that impeccable service and cleanliness are aspects of major importance for our guests to make them feel 100% comfortable in our hotel. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
Read more
Previous
PRICE RANGE
$365 - $772 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
NUMBER OF ROOMS
450
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Guadalupe Chapel (4.8 miles), Playa Norte (3.6 miles), and Golf Carts Indios (3.8 miles).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Pizza & a...More, and Los Tacos de Humo.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.