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Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
89 people are viewing this hotel
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Free cancellation until 10/05/20
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 14 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Room & Suite (4,792)4,792
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
DVD / CD player
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Languages Spoken
English, Spanish
18,983Reviews3,518Q+A100Room tips
Traveler rating
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Popular mentions
JustAnotherElvis wrote a review Yesterday
Bryn Mawr, Pennsylvania62 contributions21 helpful votes
First, shout outs to the employees that made it an amazing vacation. Zuri from concierge took care of anything and everything that came up from flowers to working on the awful smell we had each morning in the room. Vargas seem to follow us around everyone to make sure we had ample towels and water at all times. Moises was so prompt with our drink orders. He never slowed down the entire day. Erik was also super attentive poolside. We had three massages and the best masseuses were absolutely Susana and Deisy. If you get to visit the Excellence Club Bar, Jorge is just great and my favorite the whole trip. He knows his stuff. Maribel was sweet to work with on our vow renewal. As for the food, our favorite was Magna and Flavor Market. Basmati was surprisingly great. Agave left us very disappointed. The service was poorest here (slow and we were told they were out of things or couldn’t get them for us). An example was we asked for butter. The server said “we don’t use that in this restaurant.” Then he later said “I can get it for you from another restaurant but it will take a while.” So they try and we appreciated it. But Agave was our worst service and the food was poor compared to our other experiences. Our least favorite aspect of the entire experience was the temperatures in the restaurants. Our room was set on 70 and it was an oasis to get back to our room. Sweating and eating at the same time is terribly unpleasant. We are thin people who love the heat when enjoying the pool or ocean. But when dinner comes around, turn the air conditioner to cool the place a little better. The rooftop plunge pool was brilliant. The room was first rate other than an odd smell we got. Our concierge thinks it could just be the seaweed smell but it was bad. The EPM solution was brilliant, they just flooded our room with amazing aromas each morning to counter it. Loved it! Anything we wanted and asked for with our room, we got, including special drinks in the room, flowers for a bouquet, a fan, extra ice. We had dinner on the beach which was fantastic until it rained. They moved us to the porch outside Toscana which was still lovely but no saxophonist there. The photos were pretty much not worth it. We did a vow renewal and it was a highlight of the week and totally worth it. The minister was fantastic. Carlos did an unbelievably great job with the photos and we bought every photo he took. Thanks again Maribel for getting our music we requested. Sorry we missed the chocolate heart cake. Maybe the rain affected that plan. The people of excellence make it special and they are the reason we will be returning. We will pick a cooler time of year though so we can enjoy eating in the lovely restaurants. Service-5 plus stars Food-4 stars (some amazing and some average) Facilities-4 stars (5 for the immaculate grounds but 3 for temperature and 2 for bad smells) Cost- 5 stars (great value for what you get) Drinks- 4 stars (great if you like cocktails or liquor, not so great if you like wine or don’t drink much alcohol, limited diet options, great coffee drinks at Aroma)
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Date of stay: September 2020Trip type: Traveled as a couple
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Debbie-Ann Smith wrote a review Aug 2020
North Las Vegas, Nevada75 contributions16 helpful votes
Hotel's Favorite
I had a phenomenal time at Excellence three weeks ago. I felt very safe and I so appreciate all the precautions the resort took from the moment my husband and arrived which included sterilizing our suitcase and having a shoe cleaning station. The masks the employees wear was cool as they are clear. Temperature checks are also done and there are partitions between front desk staff and guests. I also liked the fact that the buffet is no longer self serve and hand sanitizers are everywhere as are instructions on proper handwashing . The resort was only at 30 percent capacity so it was very easy to social distance. I'm glad the theater is also partially open and all seats are distanced, so I could still view shows without fearing catching covid in a closed in environment. I really appreciated the upgrade we received to the Excellence Club. The room was so luxurious and the conceriege service on the beach was phenomenal. It's the level of customer service and attention to detail that really makes this resort outstanding. I felt catered to as a vegan and the special meals were beautiful. I'd like to give a special thanks to the staff of the Magna Restaurant, including: Angel and Advel our waiters, Martha our hostess, Chefs, David, Jose, Eli, and Yasmir, the bartender, Jorge and Elaine the manager. The resort is simply beautiful, tranquil and provides the ultimate in relaxation and rejuvenation. I highly recommend it and I will certainly be back for a third vacation. Free hotel transfers however would be the ultimate icing on the cake.
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Date of stay: July 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded Aug 18, 2020
Dear Guest, First and foremost, we would like to thank you for selecting Excellence Playa Mujeres for your 2nd visit at The Excellence Collection. Thank you also for taking the time to share your detailed review with other travelers. We are delighted to read that you were impressed by our health and safety protocols established in each hotel area. At Excellence Playa Mujeres, we are passionate about paying attention to detail since our main goal is to provide high standards of cleanliness and hygiene, and unparalleled customer service and luxury to our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. We look forward to welcoming you back again for your 3rd visit and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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Meghan S wrote a review Yesterday
1 contribution
+1
If you are looking for a honeymoon oasis, look no further. This resort exceeded our expectations from the get go. They upgraded our suite for our honeymoon, greeted us with a bottle of champagne, and made us feel like family. Every staff member was pleasant, willing to help, and personable. The quality of service was impeccable. It is perfectly located with so many opportunities for a quiet relaxing vacation as well as excursions. We loved all of the pools - particularly the main pool with Jose and Alejandro! They work tirelessly to keep guests happy and laughing. The night life is amazing and included a circus, fire breathers, silent disco, and mariachi band. The food was great with many options morning and night. We had a couples massage with hydrotherapy - a MUST!! You can join in or get a quiet nights rest. We will most definitely be back. Thank you for going above and beyond for your guests in both a safe and beautiful getaway!
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Date of stay: September 2020Trip type: Traveled as a couple
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Chris wrote a review Yesterday
United States1 contribution
Oscar and Manuel were so kind. They were very attentive and catered to us all day. They even wrote us a nice message in sand on our swim up suite. I highly recommend the Excellence Resorts. You will not be disappointed!
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Date of stay: September 2020Trip type: Traveled as a couple
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Logan B wrote a review Yesterday
1 contribution
Manuel our excellence club concierge was the best! They are so wonderful and so nice! Definitely do the excellence club! The service was the best! The food was fantastic! Oscar was wonderful as well! They even did custom signs in your towels!
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Date of stay: September 2020Trip type: Traveled as a couple
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PRICE RANGE
$365 - $772 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
NUMBER OF ROOMS
450
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Guadalupe Chapel (4.8 miles), Playa Norte (3.6 miles), and Zona Arqueologica El Meco (2.2 miles).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.