We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Excellence Playa Mujeres

Travelers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Excellence Playa Mujeres
Excellence Playa Mujeres
Panoramas (14)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

10,935 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 10,558: English reviews
Start your review of Excellence Playa Mujeres
 Click to rate
Liverpool, England
Reviewed today NEW

… but the main reason is the people! Everyone at EPM, management, waiters, bar staff, cleaners, gardeners, concierges, pool guys, kitchen staff … simply everyone … genuinely do their very best to ensure guests receive their attention at all times. EPM has achieved Tripadvisor status as the best adults all inclusive resort in the world. Last year my review was...

 Report
Helpful?
Thank JR02
Bishop Auckland, United Kingdom
Reviewed today NEW

My wife and I visited this hotel between Jan 18th and Feb 2nd 2017 and I can honestly say it is the best holiday I have had in my life. Everything about the Hotel (Staff, Service, Cleanliness,Quality,Food, Drinks and amenities) was absolutely top class in every way and I cannot think of a single negative thing to report. We tried...

 Report
Helpful?
Thank Les P
Illinois
Reviewed yesterday NEWvia mobile

We first visited EPM four years ago and liked it even more than ERC and Secrets Maroma. Still, I was a little concerned that the resort may not live up to my memories. No need to worry - we had a great week, once we got past the first day. Our arrival was lackluster, just like any hotel. The door...

 Report
Helpful?
5Thank RedNailz
Kingston, New York
Reviewed yesterday NEWvia mobile

My wife and I just returned from our first visit to Excellence. It was such a great trip! The food and service were excellent! The rooms were great we had a swim-up which was right near everything. They had daily activities and nightly shows. Diego and Erik were hilarious and great at the main pool bar. They really try to...

 Report
Helpful?
2Thank Vtobar
Omaha, Nebraska
Reviewed yesterday NEW

Every once in a great you go to a place that has great service, high quality amenities, excellent food and entertainment all in a paradise like setting. I can see they were named the number one all inclusive resort in the world.

 Report
Helpful?
3Thank fjward
Allentown, Pennsylvania
Reviewed yesterday NEW

After spending 5 fabulous days at the Excellence, PlayacMujeras with a group of 12 friends, I am listing the 5 top reasons as to why I would recommend the resort. 1. The resort is absolutely gorgeous. The rooms are spacious and decorated beautifully. The grounds/foliage is well maintained and pristine 2. Beach is spectacular. Plenty of chairs, places to eat...

 Report
Helpful?
2Thank partypat52
Denver, Colorado
Reviewed yesterday NEW

We just returned from a full week at Excellence. The service staff are always friendly, the food is exceptional, and the place is kept very clean. Even the grounds are tended to on a daily basis. If you want quiet at night, then ask for a room away from the entertainment area as they play very loudly until 11pm every...

 Report
Helpful?
2Thank MrsSki13
England, United Kingdom
Reviewed yesterday NEW

Stayed at the Excellence Christmas and new year. Fabulous hotel. Staff amazing friendly but very professional. Room was amazing a lovely jacuzzi bath on the balcony overlooking the lazy river. Restaurants served excellent food, bar staff friendly. The spa was one of the best we have visited as a couple, relaxing from the moment you stepped inside. Pool areas clean...

 Report
Helpful?
3Thank Linda J
Wall Township, New Jersey
Reviewed yesterday NEWvia mobile

My wife and I went here on a high recommendation! Let me tell you when u come to the resort and security checks all credentials for yourself and transportation blew us away! Then. We walked into the resort and we were met with champagne. As soon as the doors opened we were in awe. EVERY SINGLE EMPLOYEE ON THIS RESORT...

 Report
Helpful?
3Thank Edward S
Semora, North Carolina, United States
Reviewed yesterday NEWvia mobile

We have stayed at several resorts in Cancun including Live Aqua (our fave before we stayed at Excellence), Secrets The Vine and RIU. Everything about Excellence was above and beyond our expectations. The staff is superb, loved our swim out room especially for the patio, room was perfect (we wanted a King bed so they just pushed the two doubles...

 Report
Helpful?
5Thank Robyn H
Questions? Get answers from hotel staff and past guests. Ask a question

16,516 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (15831)
Viewed
View from Room (839)
Viewed
Pool/Beach Area (2976)
Viewed
Dining (1697)
Viewed
Room/Suite (2368)
Viewed
Hotel & Grounds (2522)
Viewed
Bathroom (169)
Viewed
Business Center/Function Rooms (53)
Viewed
Family/Play Areas (32)
Viewed
6:38
Videos (25)
Viewed
Other (5150)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (644)
Viewed
Amenities (125)
Viewed
Beach (39)
Viewed
Excellence Club Junior Suite (Ocean View) (66)
Viewed
Excellence Club Junior Swim Up Suite (65)
Viewed
Excellence Club Pool (19)
Viewed
Excellence Club Two-Story Rooftop Terrace Suite Oceanfront (61)
Viewed
Junior Swim Up Suite Pool View (54)
Viewed
Lazy River Pool (15)
Viewed
Main Pool (24)
Viewed
Dining (105)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Hotel & Grounds (13)
Viewed
Room/Suite (3)
Viewed
Dining (6)
Viewed
Pool/Beach Area (3)
Viewed
Business Center/Function Rooms (1)
Viewed
View from Room (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa Mujeres
0.1 mi away
Finest Playa Mujeres
Finest Playa Mujeres
#3 of 6 in Playa Mujeres
2,614 reviews
0.1 mi away
Beloved Playa Mujeres
Beloved Playa Mujeres
#2 of 6 in Playa Mujeres
3,185 reviews
8.8 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 182 in Cancun
5,503 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Villa del Palmar Cancun Beach Resort & Spa
9.9 mi away
Live Aqua Beach Resort Cancun
9.1 mi away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#3 of 182 in Cancun
4,910 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club. ... more   less 

Additional Information about Excellence Playa Mujeres

Address: Prolongacion Bonampak, S/N, Punta Sam | Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range: $399 - $770 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excellence Playa Mujeres 5*
Number of rooms: 450
Reservation Options:
TripAdvisor is proud to partner with Expedia, Excellence Group LLC, BookIt.com, Travelocity and Jetsetter so you can book your Excellence Playa Mujeres reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Excellence Playa Mujeres Hotel Playa Mujeres
Excellence Hotel Playa Mujeres
Playa Mujeres Excellence Hotel
Excellence Playa Mujeres Cancun
Hotel Style:
#1 Top resorts Hotel in Playa Mujeres
#1 Spa Hotel in Playa Mujeres
#1 On the Beach Hotel in Playa Mujeres
#1 Luxury Hotel in Playa Mujeres
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Excellence Playa Mujeres staff and other travelers.
1,837 questions
Ask a question
Savannah, Georgia
over a year ago

See all questions (1837)

Questions? Get answers from Excellence Playa Mujeres staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a 1st floor room (1101) on the corner of Block 1 overlooking the Spa & lazy river. Very convenient”
 of 5 bubbles 835lesp, today | Read review
“Do not stay in building 9!”
 of 5 bubbles NLaloosh16, 3 days ago | Read review
“Ask for back of hotel of you want quiet. Don't get near amphitheater -loud!”
 of 5 bubbles pooka324, 3 days ago | Read review
“Buildings 3-7 have views of the spa, 1,& 9, have ocean view and are near the pools with the activities”
 of 5 bubbles FrankD22, 4 days ago | Read review
“All rooms are excellent but Excellence Club rooms are the icing on the cake”
  • Hot tub decoration
  • Towel art
 of 5 bubbles mrsrena31, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question