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Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres, Costa Mujeres 77400 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 15 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Room & Suite (5,016)5,016
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Spanish
Location
Full view
Contact
Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres, Costa Mujeres 77400 Mexico
Name/address in local language
Getting there
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20500Reviews3679Q+A100Room tips
Reviews
Traveler rating
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- 151
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Popular mentions
Accommodations were great, resort exceeded expectations, food was on point, beach was clean and nice, all facilities were top notch…if sitting by the pool, find Moises and he will take care of all your needs!
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Hotel's Favorite
We typically cruise quite frequently, and with the nonsense going on we didn’t see that happening in the near future, and our 35th wedding anniversary was rapidly approaching. So, we googled top Caribbean all inclusive resorts. This resort was at the top of most lists. So, we booked a week. Since it was our anniversary, we decided to renew our vows as well. I think we read every trip advisor review from last September when we booked it, until we got on the airplane, and yes, the wine is pretty good.... But that’s not the reason I write this. This vacation was one of the highlights of our life, probably one, if not the best we have ever gone on. Why? The people this resort hire are exemplary. Our concierge Andres made it a point to make sure everything was over 100%. We consider him part of our family. Our pool concierge Antonio greeted us every morning at 7am. We consider him a friend. Our waiter Sergio made sure we had water when we walked every morning, and yes, he always brought us our favorite cocktails. Did I mention we renewed our vows? Rubí our coordinator was fantastic, Raul our minister was meaningful and touching and our photographer Orlando made a couple of people look very good. Orlando made us feel like we were the only people in the resort, and when we went by Aroma, our favorite place, Mercedes made us a banana split just for our pictures. I would be remiss not to mention Jorge, Daniel and Ciau (like meow) in Magna. Was everything perfect? Nope, but we didn’t care. Will we go back, absolutely in a heartbeat. The price value equation versus cruising doesn’t make any sense. But we will only go back if Andres is our concierge, he is that fine of a person.…
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Date of stay: April 2021Trip type: Traveled as a couple
3 Helpful votes
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 2 weeks ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres to celebrate your 35th wedding anniversary, renew your vows and for taking the time to share this review with other travelers. We are very glad to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. We will pass your kind words along to the entire team. We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.
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This resort outperformed my expectations. Drinks, food quality and maintenance were all outstanding. All hotel staff were helpful and responsive to all requests. I would highly recommend this location to all!
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
This resort was very well maintained and staffed. They were there to please us. The night time entertainment was great. Plenty of restaurants and bars to go to. I recommend making reservations at Hibachi Grill, Spice, before you check in. We couldn’t get reservations.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We had an amazing trip! Very impressed with the follow-up service and the bar service! Caesar, Luis, and Yessica did amazing! Caesar was our favorite at the main bar inside. We will definitely be back!
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
$365 - $772 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
450
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Claim Your Listing Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (4.8 miles), Playa Norte (3.7 miles), and Zona Arqueologica El Meco (2.2 miles).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.