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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 03/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 15 in Playa Mujeres
Location
4.7
Cleanliness
4.9
Service
4.8
Value
4.7
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, Spanish
Hotel links
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Location
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Contact
Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
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23492Reviews3877Q+A100Room tips
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If you’ve read any of the reviews of Excellence branded resorts on Tripadvisor, you’ve no doubt read about the beautiful facilities, unmatched service, outstanding food and dining options and incredible entertainment. We are here to report that everything you’ve either heard or read is absolutely true! We've been blessed to stay at several different all-inclusive resorts in Mexico over the years. This was our first time staying at an Excellence property. We stayed at Excellence and immediately following we stayed next door at Beloved (That will come in another review). The purpose of our stay was two fold. 1. To shoot content and review for our YouTube channel (All Inclusive Reviews) and 2. Spend time as a couple away from the kids! We are not allowed to put any type of link to our channel, but you can search for All Inclusive Reviews to see our video of the resort. This place is pretty much as advertised. The service is outstanding, the dining options vast, the pool variety extensive, the entertainment is fun and the Spa world class. I would say that the food & Dining was just OK. As we mention in our video...We didn't have a bad dining experience by any means and I think we got caught up in the reviews that the food was going to be amazing. It just wasn't. The food wasn't actually bad, we never actually had a bad meal that we thought to ourselves "Wow, that was really a good meal!" On the flip side...we never thought to ourselves "Wow, that meal was terrible!" either. It was just meh! Just being honest so please NO hate. Now Beloved on the other hand..... You're just going to have to wait for our video on that! If you want chairs/bali beds in prime locations....you better be an early riser! The chair game is real! Unfortunately people stake claim to prime chairs and they are often times left unoccupied for hours. This can get a little frustrating. We're beach people and prefer to spend our sun time at the beach. It's much easier to find chairs at the beach than at the pools. I want to call out some of the excellence service we had. Elaine was the hostess at The Lobster House for dinner one night. My wife loves seafood and I don't. I asked Elaine if I could order something from The Grill menu. Although basically connected to The Lobster House, it is a different restaurant. I had no expectations of a yes, but thought I would just ask. She came back and said I could. Wow. Thank you Elaine. I ordered a ribeye. Unfortunately not a very good cut of meat. The Taste was good, but it was very tough and so much gristle! At Spice our waitress was Laura. She was so much fun and helped make suggestions of Sushi that my wife could try. She was fantastic and made our dining experience wonderful. My wife absolutely loved the Sushi. Fredy at The Grill went above and beyond. One afternoon for lunch it was cloudy and breezy. Somehow Fredy overheard my wife and I talking about how she was chilly. All of the sudden we see Fredy run down the stairs from the restaurant and come running back with some towels for my wife to cover up. What? Wow? Where else does something like this happen? Answer: No Where! We had individual massages at the Spa. I had a deep tissue massage by Geli and my wife a swedish by Marcela. Watch our video to hear how good Geli & Marcella did. These were the BEST massages we've ever had. EVER! Ok, I think you get the idea. The service is the best. I'd say the vibe here is more high energy than chill, more wedding parties and groups than I was thinking there would be. Not a bad thing. It's just what it is. Overall, we thought Excellence was by far the best all-inclusive resort experience we had ever had.....until we went next door to Beloved! That video and review are coming soon!…
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Date of stay: April 2022
Value
Rooms
Service
Helpful
+1
Hotel's Favorite
Just finished a 5 night stay in a rooftop terrace with excellence club, building 8 Room: we loved it. The room was clean in great co condition. We didn’t use the roof top as much as we thought but it was a nice place to relax later in the afternoon. I’m not sure we would pay the extra again for the RTT but it was great to have. The bed was very comfy compared to other Mexican resorts Grounds and pools: absolutely gorgeous, clean and well manicured. Zero complaints. We didn’t spend a ton of time on the beach but there was some seaweed but nothing excessive. Food: I am by no means a foodie and can be picky sometimes but we loved the food. Flavor market was probably our favorite. The meat and cheese board was perfect. We had agave our last full night and it did not disappoint. I had chicken flautas and wife had fajitas. Both had great flavor. Other restaurants we hit up were, spice, magna, lobster house. For lunch we did pizza multiple times by the main pool and it was delicious. Las olas had great food and speedy service for a snack by the pool Drinks: we drank way too many! I drank a lot of mimosas and icebergs that were all tasty. Wife had a lot of mojitos. We had no issue with them not being strong enough. Spa: did the hydro therapy (kinda different but kinda fun) also had a 70 minute couples massage that was perfect. No complaints except maybe the price lol Service: by far the best we have ever had at an all inclusive. Drinks constantly being brought to us, rarely had to actually go to the bar. All very friendly and happy to help. Only real negatives: had to go to second choices for dinner a few times because we didn’t double check what nights they were closed. No biggie. Steaks at all inclusive always disappoint compared to us steak houses. Not a huge deal as I expected that going in. Just don’t get your hopes up. We have done all inclusive 5-6 times previously including sandals. In our opinion it blew sandals out of the water from top to bottom. We would definitely book again…
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Date of stay: July 2021Trip type: Traveled
2 Helpful votes
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded Jul 30, 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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The hotel is very large and you can tell it's aging. It's one of the older hotels in playa mujeres. The main pool is too small for how large the resort is. The food was not good and there was very few healthy options. The only great food was fried and who wants fried food the entire time on vacation. I think only people who have never experienced other all inclusives will LOVE this hotel. The rooms are also not insulated well so you can hear people in the hallways. The best part was the tennis lessons with Alfonso. He made the trip ! Service was great though and drinks were good.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
We had our wedding ceremony at this resort last year surrounded by friends and family, and this year we returned for our first anniversary by ourselves. They greeted us with champagne and "Welcome home," and it felt amazing to be back. Not much has changed - it still is paradise, the grounds are immaculate, and everyone is still friendly as ever. We saw a few familiar faces, which really cemented the feeling of being at home. They exceeded our expectations again - anything we asked they provided above and beyond. Special thanks to Hugo (Excellence Club beach concierge), Hever (Excellence Club beach server), Adonay (Flavor Market server), Omar (Agave server), and Angel (Magna server). Thanks to all who made our stay a lovely and memorable experience.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Excellent Resort, would definitely go again with family, friends or spouse. Lots of amenities and different restaurants to choose from, everyone is nice and friendly and easy to make friends there. My most favorite activity was beach volleyball.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded today
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to share this review with other travelers. We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained grounds and facilities, and there are plenty of food options to choose from and so are the entertainment and pool choices. As a luxurious all-inclusive resort, we take care of every single detail in order to provide an unforgettable guest experience and exceed its expectations. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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+1
I conducted hours of research when considering an all-inclusive resort for my and my husbands 10-year anniversary. After reading all the great reviews for Excellence Playa Mujeres, we booked our stay. This was our first all-inclusive resort and the Excellence has definitely set the bar high. The staff was extremely friendly and helpful, the grounds were absolutely gorgeous and very well maintained, and the food (at least in our opinions) was fantastic. Our room was gorgeous and very clean. The pools were clean and enjoyable (especially the club pools if you were looking for some peace & quiet) and the beach was lovely. The staff worked tirelessly to keep the seaweed off the sand. We can't speak well enough about the people who made our stay incredible (Jony, Abraham, Moises, to name just a few) and memorable - they truly made our 10-year anniversary special. We've already planned our next trip back and are considering visiting some of the other locations. We would highly recommend Excellence Playa Mujeres to anyone looking to visit an adults only all-inclusive resort.…
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Date of stay: April 2022
Location
Cleanliness
Service
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded today
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as host of your anniversary destination and for taking the time to share this review with the TripAdvisor community. We are delighted to read that you were impressed by to our hotel facilities, the food & drinks quality encountered, entertainment and the outstanding service provided by our colleagues. We are passionate about paying attention to detail since our main goal is to provide high standards of cleanliness and hygiene, and unparalleled customer service and luxury to our guests. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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I would recommend Excellence Playa Mujeres anytime. We traveled with 5 other couples and had a wonderful time while at the resort. The restraurant, bars and entertainment was excellent after all we were staying at the Excellence Playa Mujeres.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded today
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers. We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. We can assure you that we will forward your kind words to our team for their contribution. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from The Excellence Collection.
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We stayed in a non excellence category this trip and is Still treated with the top notch excellent service in every aspect Everyone goes above and beyond to provide the Best service ever However we do want to highlight a few Wait staff: Hippolito at the Grill, Sergio main pool, Frank at breakfast Toscana, Emiliano and Floricel at the beach Always a pleasure to see Gloria and Nelson (food / beverage managers) Who always ensures we are satisfied and also Andrea Ruiz for the special accommodations for my dear friends 60th. Bday. We also want to shout out Francisco from Kalido Travels . You rock!
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded today
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with other travelers. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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I loved the hospitality and all the events planned in the day. I felt we were able to get s good variety of events planned, great food/portions and drinks. Great mixture of fun, activities and relaxation!
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded today
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor community. We are very pleased to know that the outstanding service provided by our colleagues was able to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. It is lovely to read that you have enjoyed plenty of entertainment activities to choose from, just as the wide range of international dining options we offer. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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Wonderful week. Zero complaints wished all vacations could be like this nice. Felt bad not bringing kids but man was it nice not hearing other people kids. Wait I do have a complaint, wished that the mini fridge restock had two snicker bars instead of one 4.9 stars.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded today
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as host of your anniversary destination and for taking the time to share this review with the TripAdvisor community. It is our pleasure to know that our colleagues, property and amenities exceeded your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever. We look forward to welcoming you back soon and having another opportunity to pamper you with our outstanding bespoke service for an intimate couples-only getaway in Beloved Hotels, Mexico; or an adult only vacation at any of our five elegant Excellence Resorts properties in Mexico, Dominican Republic, and Jamaica; or a blissful escape for all ages at Finest Resorts in Mexico and the Dominican Republic. Please, receive our warmest regards from The Excellence Collection.
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PRICE RANGE
$405 - $766 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
450
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Claim Your Listing Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (4.8 miles), Playa Norte (3.7 miles), and Zona Arqueologica El Meco (2.3 miles).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Capricci Pizza & Sfizi, Lola Valentina, and Los Tacos de Humo.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Playa Mujeres have airport transportation?
Yes, Excellence Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.