Excellence Playa Mujeres
Manzana 1 Lt 10 Sm 03 Prolongación Bonampak S/N, Playa Mujeres, Costa Mujeres 77400 Mexico
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About
#2 of 14 hotels in Playa Mujeres
Location
4.7
Cleanliness
4.9
Service
4.8
Value
4.7
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, Spanish
Location
64Somewhat walkable
Grade: 64 out of 100
263Restaurantswithin 5 miles
52Attractionswithin 5 miles
Manzana 1 Lt 10 Sm 03 Prolongación Bonampak S/N, Playa Mujeres, Costa Mujeres 77400 Mexico
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25419Reviews3954Q+A100Room tips
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Cannot say enough great things about this place!! Beautiful grounds, friendly staff, great entertainment and food!! We have been here several times and it never disappoints!! We took some friends who have never been and they were definitely a fan!!
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Date of stay: September 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favorite
Just finished a 5 night stay in a rooftop terrace with excellence club, building 8 Room: we loved it. The room was clean in great co condition. We didn’t use the roof top as much as we thought but it was a nice place to relax later in the afternoon. I’m not sure we would pay the extra again for the RTT but it was great to have. The bed was very comfy compared to other Mexican resorts Grounds and pools: absolutely gorgeous, clean and well manicured. Zero complaints. We didn’t spend a ton of time on the beach but there was some seaweed but nothing excessive. Food: I am by no means a foodie and can be picky sometimes but we loved the food. Flavor market was probably our favorite. The meat and cheese board was perfect. We had agave our last full night and it did not disappoint. I had chicken flautas and wife had fajitas. Both had great flavor. Other restaurants we hit up were, spice, magna, lobster house. For lunch we did pizza multiple times by the main pool and it was delicious. Las olas had great food and speedy service for a snack by the pool Drinks: we drank way too many! I drank a lot of mimosas and icebergs that were all tasty. Wife had a lot of mojitos. We had no issue with them not being strong enough. Spa: did the hydro therapy (kinda different but kinda fun) also had a 70 minute couples massage that was perfect. No complaints except maybe the price lol Service: by far the best we have ever had at an all inclusive. Drinks constantly being brought to us, rarely had to actually go to the bar. All very friendly and happy to help. Only real negatives: had to go to second choices for dinner a few times because we didn’t double check what nights they were closed. No biggie. Steaks at all inclusive always disappoint compared to us steak houses. Not a huge deal as I expected that going in. Just don’t get your hopes up. We have done all inclusive 5-6 times previously including sandals. In our opinion it blew sandals out of the water from top to bottom. We would definitely book again…
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
30 Helpful votes
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded Jul 30, 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Okay, so the review isn't that bad. The resort was beautiful, and the service was excellence. However, my complaint was that this resort was full of couples and events and spaces were mostly catered to them. The other complaint was that the beautiful lazy river and pools shown on their websites close at 8pm. However, they stop serving people in pool attire alcohol at 6pm. So that means if you want to stay in the pool or lazy river until 8pm, you will be drink less for 2 hours. This might seem like a small inconvenience, but after 5 days of being on the beach and joining in events, sometimes you just want to relax in the Jacuzzi with a nice margarita, but you can't get one! Everything else was dreamy and I enjoyed my stay. a strong 4/5 stars.
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Amazing! Impossible to have a bad time! Can do as much or as little as you want! Yessica, Julio, Resibel, Moises, Francisco and Gustavo were the best at the beach and the pool! Andres in the excellence club concierge was awesome! Can’t wait to go back!
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Bring lots of ones, liquid IV, sunscreen and back up pair of sunglasses
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Excellence place. I would recommend to any couple. Note it is adults only. The staff was great. I would recommend the Excellence Club if you would like more seclusion. We had the swim up junior suite and it was awesome.
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Just remember to bring cash for tips.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Exceptional resort extremely clean, friendly staff, excellent location, service 5 star food was very good. I would highly consider upgrading to club level well worth the extra dollars. Beach access and club pools with excellent VIP service. We will return often. You will not be disappointed. No negatives what so ever. Do not listen to negative reviews .
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Our 7 th visit to Excellence Playa Mujeres and I have to say our best stay to date!!! The staff and service was amazing!! Adrianna, the resort Concierge took exceptional care of us, making sure that all our needs were taken care of. Julio, Victor, Celeste, Oscar, and Rubicell were exceptional as beach concierge!! The wait staff on the beach were wonderful. Never leaving is wanting a refill of our drinks. Raquel,Moises, and Floricell. The food at the restaurants was very good! Vilma, food and beverage manager, was so sweet and wonderful making sure that our meals were perfect! Los Olas for Breakfast and lunch!! Miguel Limerich, Adrian Emiliano! The chef Rosa made me a special shrimp ceviche that was to die for!!! I hope they make a place for it on the menu! Carolina as hostess greeted us by name each morning!! Sheydi and Casandra, hostesses at The Lobster house were sweet and greeted us with such friendly smiles. We felt like they had been serving us for years and yet they are both newly working with EPM! They truly made us feel so welcome. Each night we made sure to visit the martini bar to be served by Cesar! Never disappointed!! “Peanut butter jelly shots!!” We will be returning in 12 short weeks!! I can’t wait!!…
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I spent 6 nights with my hubby for our anniversary and all I can say is I LOVED IT. Everyone was so kind at this resort but I want to shoutout the real ROCKSTARS!! This was the first time at Excellence and we did Excellence Club, BIG SHOUTOUT to Fernando “the trainee” he welcomed us and helped us during the check in process, he was really kind, able to answer every question I had and for sure he had jokes! Also my amigo JORGE “the master” from the magna bar and CESAR “the funny guy” from martini bar, these guys are the absolutely BEST! They always have a new drink to show and everything they made is DELICIOUS!!! JUANITA that make sure we got our room cleaned everyday!! Everyone was totally EXCELLENTE at this beautiful resort. The Michael Jackson show was really crowded and that’s of course because it is absolutely AMAZING! Magna and Lobster house are definitely TOP NOTCH at this resort! If you ever want to try an all inclusive resort where SERVICE is their #1 priority, you are in the RIGHT PLACE!! We had a couple of rainy days but that is not anyone’s fault, and still we had a blast!! THANKS! We will see you soon! …
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Pool at building 8 is the best!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed at this exceptional hotel in Cancun with excellent service and fantastic facilities, including a marvelous spa. The staff was attentive, and the rooms were luxurious. The hotel offered stunning views of the beach, providing a perfect setting for a relaxing getaway. Highly recommended!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I was at Excellence Playa Mujeres with my husband for my birthday week and we had the absolute best time. As soon as we checked in, Adryana R. and Itzcally were there welcoming us with their warm smiles. These ladies are absolutely amazing and they do so much. This was our 5th visit and that alone says a lot. We keep returning because they have the best bartenders like Henry, Jose Dzul and Carlos who always keep the best drinks coming. We never go thirsty, all drinks are so good and not watered down. The servers like Oscar, Moises and Lucia running food out so quickly. Antonio from Las Olas is always so friendly. The supervisor Ruben who oversees the bars was so sweet to arrange a birthday cake surprise for me in the middle of the day. Every morning we loved going to Lobster House for breakfast and the supervisor Martha always greeted us with a smile. We really love the food choices Excellence has to offer. We loved spending every day at the beach where Julio and Celeste the concierges made sure to take great care of us while there. There were so many details that made our trip fantastic, too many to name but thanks to the entertainment team of Monica, Mario, Alejandro, Liz and Nala we had so much fun! A huge thank you to Chief Concierge Fernanda and Executive Chef Abel Sarmiento that arranged a beautiful birthday dinner at Magna for me. Absolutely the most unforgettable trip. Already planning our next trip in a few short weeks!…
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Excellence Collection, Guest Services / Front Office at Excellence Playa Mujeres
Responded 4 days ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. It is lovely to read that our attentive staff members pampered you all the time making you get everything you wanted and they went above and beyond to make sure that every need was met. We can assure you that we will forward your kind words to our team for their contribution to how memorable and special the birthday trip. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$490 - $630 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
450
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Claim Your ListingEXCELLENCE PLAYA MUJERES - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)
Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Rafa Nadal Tennis Centre (2.0 miles), Capilla de Guadalupe (4.8 miles), and Playa Norte (3.7 miles).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Cenacolo Puerto Cancún, Ocean's Isla, and Xantolo.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Playa Mujeres have airport transportation?
Yes, Excellence Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.