Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 03/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 15 in Playa Mujeres
Location
4.7
Cleanliness
4.9
Service
4.8
Value
4.7
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Quiet
Languages Spoken
English, Spanish
Hotel links
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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
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Most Recent
The Excellence resort was a blessing to myself and my wife. We had a great time and will be back in the future! Every single worker puts in the effort and time to make sure you feel welcomed and at home.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
+1
Hotel's Favorite
Just finished a 5 night stay in a rooftop terrace with excellence club, building 8 Room: we loved it. The room was clean in great co condition. We didn’t use the roof top as much as we thought but it was a nice place to relax later in the afternoon. I’m not sure we would pay the extra again for the RTT but it was great to have. The bed was very comfy compared to other Mexican resorts Grounds and pools: absolutely gorgeous, clean and well manicured. Zero complaints. We didn’t spend a ton of time on the beach but there was some seaweed but nothing excessive. Food: I am by no means a foodie and can be picky sometimes but we loved the food. Flavor market was probably our favorite. The meat and cheese board was perfect. We had agave our last full night and it did not disappoint. I had chicken flautas and wife had fajitas. Both had great flavor. Other restaurants we hit up were, spice, magna, lobster house. For lunch we did pizza multiple times by the main pool and it was delicious. Las olas had great food and speedy service for a snack by the pool Drinks: we drank way too many! I drank a lot of mimosas and icebergs that were all tasty. Wife had a lot of mojitos. We had no issue with them not being strong enough. Spa: did the hydro therapy (kinda different but kinda fun) also had a 70 minute couples massage that was perfect. No complaints except maybe the price lol Service: by far the best we have ever had at an all inclusive. Drinks constantly being brought to us, rarely had to actually go to the bar. All very friendly and happy to help. Only real negatives: had to go to second choices for dinner a few times because we didn’t double check what nights they were closed. No biggie. Steaks at all inclusive always disappoint compared to us steak houses. Not a huge deal as I expected that going in. Just don’t get your hopes up. We have done all inclusive 5-6 times previously including sandals. In our opinion it blew sandals out of the water from top to bottom. We would definitely book again…
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Date of stay: July 2021Trip type: Traveled
4 Helpful votes
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded Jul 30, 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. We will pass your kind words along to the entire team. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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Coming back the second time was as good as the first!! We came on our honeymoon 12 years ago. Even better with friends! The spa experience was my favorite and really enjoyed the beach and pools! Food was great at dinner in every restaurant! Would highly recommend!
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. It was a pleasure knowing that we were able to exceed your expectations. Moreover, we would like to thank you for letting us know how memorable and special was your stay at Excellence Playa Mujeres as a result of the cleanliness, and the good quality of the food and drinks encountered. It is lovely to know that you thoroughly enjoyed the Miilé Spa, and the staff members went out of their way to make you feel pampered all the time. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back soon. Please, receive our warmest regards from The Excellence Collection.
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Get your pool and/or beach chair early! Be sure to eat breakfast at Toscana every morning. It is the best meal you will have while at the resort. Fantastic! Don't plan on buying any incidentals during your stay. The dental floss at the gift shop was $17.00 USD!!
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as host of your holiday destination and for taking the time to share this review with the TripAdvisor community. It is our pleasure to know that our colleagues, property and amenities exceeded your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever. We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.
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We enjoyed all of our time spent outside of our actual room. The service at the pools, beaches and restaurants is absolutely wonderful and the food is great. Unfortunately we found the bed rather uncomfortable (very firm mattress) and didn’t like that the water closet lacked privacy due to the glass door. Would’ve been an issue if one of us were sick but thankfully we were alright. I will also say that I had to visit the on site doctor for an allergic reaction and she was incredibly attentive and kind. She got me what I needed quickly so I could enjoy the rest of our stay. Thank you Dra. Blanca!
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded yesterday
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor community. We are very glad to hear from you that we are able to meet your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended. We will pass your kind words along to the entire team. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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Had a fabulous time!! Highly recommend. Went with my husband and 6 other couple friends. Service was on point. Everyone was so friendly and very helpful. Favorite part was tennis clinic and the spa! Can’t wait to go back.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share this review with other travelers. We are very pleased to know that there are plenty of entertainment activities provided, and our colleagues were able to make your stay a relaxing and memorable experience due to the excellent service provided. We will ensure that your amiable comments reach the eyes and ears of all our staff at our resort. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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+1
We traveled to EPM from May 21-29. This was our 9th trip to EPM with the last being December 2021. This was our sixth time returning to EPM during the pandemic and this was our BEST trip yet (they have all been 10/10 but this one was just that little extra). I don’t even know how to describe it! We have not experienced this level of service and kindness from another property during this time or prior to Covid. EPM staff goes above and beyond in all areas. We have never had the relationships we have at EPM anywhere else or had staff even care about us the way they do at this establishment. Each day, we would go around chatting with our friends who now are just like “family”. EPM is very special for us in this way. On this trip, many Covid protocols were lifted and the new Las Olas opened. It was so great to be a part of the staff (our friends) being able to take off their masks since March 2020!!! We were there the actual day this happened. This was so special to see complete faces again and some that we have never seen but have interacted with for all this time! Now EPM can move away from Covid and focus on making the resort even better! We flew from JFK direct to CUN on Jet Blue. This was the first trip in several where the starts aligned and we had an assigned gate, no line in customs and were out of the airport in about 20 min after landing. We do carry on only. We used Kalido Transportation instead of Seasons free service. We had a few poor experiences with Seasons and prefer to pay the $70 RT for peace of mind. Room / Club Detail We booked an Excellence Club Swim Up, our favorite room after trying several different room types. We make full use of the room, using the patio, the access to the EC/pool and bar and having meals delivered there. The minibar was stocked well and everything you could want to start was in there as well as plenty of water. Snacks were also there. Anything I asked for during our stay came in about 30 min. They then followed up with a call to make sure the item was received. We had no issues with the room or the service. Club Pool 8b Our favorite bartender Martha took care of us all week along with Roger who covered when she was out. We have known Roger a very long time and love him! I went to the Lobster House bar every morning for a cocktail from him too! We do not sit at the beach so I don't have any experience with that area. The seaweed was cleaned daily and we were able to swim no issues. Main Pool We spend a few hours at the main pool when you can enjoy the quiet of early morning. The dynamics change around 12-1pm and we left at that time back to the EC area and our swim up. Our waitress Jessica never disappoints and we were so happy to have her all week. We never had to look for her, she was always back asking if we needed a refill or more water. Jessica is another member of the staff that is very special. Housekeeping We left the room early daily and I would say our room was cleaned by noon if not much earlier. No shortage ever of towels or any toiletries. We received a REAL turndown overnight no matter what time we vacated the room. No issues or lags. Room Service We called at all different times of the late day for snacks only. The wait was 45-60 min for food (exactly what they said it would be). They were never out of anything. They also answered the phone right away. The food was very good, fresh, tasty and came HOT. Mini Bar Was stocked and I left a note remove items and will with others. No issue there. Martini Bar / Prelude A fun place situated in the middle of the hotel lobby to have a cocktail during the day or before/after dinner. This year we had the pleasure of meeting Sergio at this bar. Sergio has so much personality and goes that extra mile! He would make you drinks to try out and they were always great. The focus is always on Caesar, but Sergio is a standout! We always allowed time to stop and have Ceaser (or now Sergio) surprise us with a new and interesting martini! Aroma We started every day here for cappuccinos. The cafe is a great place to have gelato after dinner or a pastry too! The ladies work extremely hard in the café. Restaurants - I said that we know what to expect when we come to Excellence. That being said, there are restaurants we choose for dinners and ones we don't. We live just outside of NYC and are somewhat picky in our choices and how we order. The restaurants below are the ones we frequent on our trips. I have seen the reviews of long wait times. We are good at knowing when to avoid those since our first trip in 2012 and it is very rare we ever have more than a 30 min wait. You need to be realistic knowing a resort is booked to capacity. We found all our meals to be very good and no complaints. Magna (EC ONLY) - we had every breakfast at Magna this trip, in addition to two dinners. We did not feel like waiting on line for Lobster House and we are not interested in the crowded buffet. I prefer the more formal service in Magna. Jorge was our server almost daily in Magna for breakfast. He remember my favorite drink and had it right at the table, I didn’t even have to ask! This was our first time with Jorge and we asked for him every day! For dinner we had Angel and Lorena again and it was so great to see them. The service we receive from them could rival any restaurant we frequent at home. Lobster House - we had a few lunch meals here. We do not eat dinner here. We were happy to see our friends Jose and Daniel here as we missed them so much from Magna. You truly make friendships at Excellence! Food was also consistent with what we are used to from this restaurant. Grill - we had lunch there 1-2 times here. We do not have dinner here. Food was consistent. Basmati was and will always be hands down our most favorite restaurant, we went several times over the course of the week. Our server Alfredo is a gem who we ask for every year since 2019 when we met him. We met the Chef twice and that is always a treat to me! Flavor Market - we enjoyed having appetizers there before dinner elsewhere. I love coming here at least once as it is something different. The portions are small so we order at least six. Chez Isabelle - we had two very good dinners here. Ceasar is our waiter year after year, he is great! We also had Roberto when Ceasar was off and he was excellent as well. It wonderful to continue these relationships time after time and why we keep coming. Agave - we had one dinner here and it did not disappoint. Toscano - we love the a la carte lunch and were so happy EPM made this change from buffet! Unfortunately all good things must come to an end and we are not pleased with this change. This was the only indoor lunch option on the resort. It was great to go and cool off and have a nice civilized lunch. Now this restaurant will move outside and without the pizza oven. Italian food outside just is not appealing at all. I understand all the resorts after the updates will follow the same model, I get it, but it is disappointing to us. We also enjoy our friends Guadalupe, Freddy and Ciau here. This was our first trip since the dress code change. I was hoping that guests would have enough decorum to get properly dressed for dinner, however, not the case. We avoided the majority of the restaurants that seemed to pull the worst of the guests with their t-shirts, cargo shorts, hats, slippers and such. I can see how Excellence wants to cater to this young crowd that wants to be “comfortable” but it also brought in a different type of guest. You could see the change start on a Thursday and by Monday things calmed down. We avoided as much of this as we could but with effort and a lot of not looking. We are truly disappointed in this decision by the management. The clientele change is dramatic. We have some trips that were put on hold due to the pandemic and we will take those and monitor this situation. I feel badly that return guests keep complaining to Guest Services about this. Th problem lies with the management of the Excellence chain. They opened pandora’s box with this. I know here have been shift changes with staff. Many of our friends were on days and are now on nights. One friend, Emiliano, a server now at Prelude, would love to come back to days but is on nights. He mentioned to us he is really hoping to come back. We would specifically go and look around to say hello to him as this was the only way we would ever see him. We also made it a point in this same way to seek out our most beloved, Lucia, also at Prelude bar. We have known her a very long time. Both Emiliano and Lucia provide excellent service at this location. I have mentioned this in past reviews and nothing has changed. Excellent needs to address the call in center. The actual Excellence hotels can't "manage" your reservation. You are forced to work with the call center only. How many times I am holding for 30 minutes and a recording says I am next in line only to be disconnected. It can take hours to get through. The agents are rude and not very helpful. However, I make time for these calls and eventually things work out but it is pulling teeth most of the time. I want to give a very special thanks to Andrea Ruiz, Nelson Kalixto and Gonzalo for making our vacation the most special one yet. We felt so well taken care of and watched over. We have been traveling during difficult times, yet this resort operates like a well-oiled machine where the guest does not see the "behind the scenes" struggles. They do it with a smile all day long every day. Everyone is working extremely hard to give us unbelievable vacations and memories and it shows! We also (as I mentioned earlier) got to see their masks come off. How great to see Andrea and Gonzalo as we had never seen them without masks! We missed Nelson’s smile! I have told them that it is hard to express how we feel about them and all they do for us on our vacations. I hope my review will help others in their planning to chose EPM as their next destination.…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded yesterday
Dear guest, First of all, we would like to thank you for choosing Excellence Playa Mujeres once again and for taking the time to share this review with the TripAdvisor community. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We really appreciate your detailed feedback. It means so much when it comes from our returning guests. At Excellence Playa Mujeres, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work. We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.
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We came across the resort when searching for all-inclusive in the area and they really did a fantastic job. We have stayed all all inclusive resorts all over the world and this is by far a favorite of ours. Food is great, lots of options and large serving sizes, unlike a lot of all inclusive options. Staff was very nice and always asking what they can do for you. and always someone around to grab you a drink, food, anything you need! SPA is a MUST! I have been to 20+ and this was a GREAT experience, see about the gals that come to the pool, they can offer discounts ;)
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share this review with other travelers. It was a pleasure knowing that we were able to exceed your expectations. Moreover, we would like to thank you for letting us know how memorable and special was your stay at Excellence Playa Mujeres as a result of the cleanliness, and the good quality of the food and drinks encountered. It is lovely to know that you thoroughly enjoyed our Miilé Spa, and the staff members went out of their way to make you feel pampered all the time. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back soon. Please, receive our warmest regards from The Excellence Collection.
Read more
From arrival to departure, our stay was EXCELLENT! Staff went above and beyond to meet all of our needs and things we did not even ask for! I recommend the roof top room with plunge pool. We had an amazing adventure for our anniversary.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded yesterday
Dear guest, First of all, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to share this review with other travelers. We are pleased to read that your stay was amazing from the beginning due to the exceptional service provided by our lovely staff made your getaway as perfect as possible going above and beyond to surpass your expectations and making you feel pampered all the time as a result of giving the royal treatment you deserved. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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If you want top service, great food, clean and luxurious accommodation then look no further. The Excellence exceeded our expectations and we were sorry to leave after 2 very relaxing weeks. We could not fault a single thing. The staff all worked very hard to ensure you had a great holiday. Amazing rooms and restaurants and all set on a beautiful Caribbean beach
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded yesterday
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres as your vacation destination and for taking the time to write and share this review with other travelers. It was a pleasure knowing that we were able to exceed your expectations. Moreover, we would like to thank you for letting us know how memorable and special was your stay at Excellence Playa Mujeres as a result of the cleanliness and the good quality of the food and drinks encountered. It is lovely to know that the staff members went out of their way to make you feel pampered all the time. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back soon. Please, receive our warmest regards from The Excellence Collection.
Read more
PRICE RANGE
$426 - $587 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
450
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Claim Your Listing Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (4.8 miles), Playa Norte (3.7 miles), and Rafa Nadal Tennis Centre (2.0 miles).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Capricci Pizza & Sfizi, Hiroshi, and Geisha Valentina.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Playa Mujeres have airport transportation?
Yes, Excellence Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.