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Excellence Playa Mujeres

Manzana 1 Lt 10 Sm 03 Prolongación Bonampak S/N, Playa Mujeres, Costa Mujeres 77400 Mexico
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#3 of 6 all-inclusives in Playa Mujeres
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Good to know
Languages Spoken
English, Spanish


Manzana 1 Lt 10 Sm 03 Prolongación Bonampak S/N, Playa Mujeres, Costa Mujeres 77400 Mexico
Name/address in local language
Excellence Playa Mujeres
26165Reviews3985Q+A100Room tips
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Passport495020 wrote a review Yesterday
Panama City, Florida2 contributions
After hearing so many great things from friends and relatives, me and my wife decided to celebrate out 10 years Anniversary at both Excellence (4 nights) and then Beloved (3 Nights). Upon arrival to the property we were awed by the ambience. We had watched enough videos to recognize the iconic views and we were stoked to finally see EPM thru the lens of our own eyes. This was a November trip, and as a native Floridian, I must say the weather was perfect. So great that we even slept on the outside bed one night a few nights. The food was fantastic and the drinks were plenty. It really took us a few days to grasp the concept of what all was “included” in the all-inclusive experience. We did opt to do the human car wash (hydrotherapy) and a massage on the beach. And man was massage on the beach with it, so long as you realize that this is a 500 room resort with people conversing nearby and maybe some music in the background, which was fine with us… I still fell asleep several times during the massage only waking myself up due to my own incessant snoring. Now, probably the most important part, the people. Not just the friends we made that were vacationing there.. but the EPM staff. While everyone working (except for maybe 1 person) the staff was super friendly. One person, though, stood out, and that would be Mr. Gustavo Carrera at the Revive bar. He kept us hydrated with fresh non-alcoholic juice beverages that would replenish what was lost from the previous day’s alcohol consumption and we couldn’t forget the fresh coconuts at noon! We were usually always the first ones at the bar. We got to watch him hone in on his coconut cutting skills, and have lots of conversation throughout our stay. By the end of it, we had shared so many stories, it felt like we had known each other for years. So, Gustavo, we hope to see you again when we make our way back to EPM! Thanks for your warm welcome and conversation! See you again soon my friend!
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Try sleeping outside under the stars one night. Agave is our favorite restaurant, try these...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kaitlyn C wrote a review Jun 2023
Indianapolis, Indiana161 contributions93 helpful votes
Hotel's Favorite
This was our second trip to Excellence Playa Mujeres – once in 2018 for our Honeymoon & then again from 5/31–6/6 for our anniversary + group trip for a friend’s 40th. Resort + Room: It feels prestigious to go through the security gates & the employees know your name immediately. The cold towel + glass of champagne is a wonderful way to start a vacation. A few weeks before our trip, we decided to add on a night at the start of our stay. EPM didn’t have our room category so we chose the lowest Excellence Club room that was available (Pool view). Because we had the EC category for this first night, we were able to use the EC check in. Bruce helped us at the EC check-in, & was informative & helpful. He was able to secure us a fan for our room! Arrived around 1 pm; they took our bags & instructed us to use the resort. We packed pool clothes in carry ons; we did a quick change & headed for lunch. Our room was ready before our meal arrived. The bellman (Emilio – who was AWESOME) took us on a short tour & to our room. We were in building 8 (room 8151), & they could’ve said that room was an ocean view! Was a corner room & on the 2nd floor, so one flight of stairs. Was ample storage space, & room was immaculate! Safe was easy to operate; we have a smaller safe with another code we keep everything in & place inside the provided safe. The bathroom is still weird - be prepared to see it all when at this resort. I would recommend asking the bellman how to work the lights/fan/etc. if you’re not familiar. I also recommend bringing a battery-operated candle. If you turn the light on in that room overnight, it lights up the entire room. After organizing a bit, we decided to walk the property. Look at the map (in the app) & walk around! It will be helpful if you do decide to partake in an activity later in your vacation. The room is always set on 68 & cannot be lowered unless you call the concierge. I find 68 is cool enough! Also, if you leave the sliding door open, the AC will NOT run. Assume every single surface is slippery. Most of them are – shoes or not, just walk carefully! The rooms have Bluetooth speakers/alarm clocks (JBL brand). The pools were all nice temperatures. If you are wanting something quiet, I recommend the lazy river by buildings 3 & 4. Hop on a float there & never hear another person! There’s also a pool with hammocks in between the lazy river & the main pool. The shaded cabanas around the pools are first come first serve. The main pool is where most people hang out. There’s music & the swim up bar. There is also shade underneath the two restaurants, so if you want to be in the water but not in the sun, you can do that! There is one more pool (where they play pool volleyball) in front of Sol Bar. This is a nice pool, as well, & was never busy. The ocean was clear the entire time we were there. Our friends got in a few times & said it was cool one day & warm the next. There were also water activities the resort offers for free (kayaking, paddleboarding, etc.). You can also pay to jet-ski which looked scary one day due to the wind & rough waters. Pay attention to the weather if that’s something you want to do. Our 2nd room was on the top floor (two story rooftop terrace), & we preferred the first room because the stairs took up storage space. We also only got into the rooftop pool one time, & it was cold! The view was spectacular, but we just didn’t use the space like we thought. Food/Bars: I’m going to preface this portion with we are NOT picky when it comes to food. We managed to eat at 6 different dinner spots in 6 nights! Aroma: Aroma has coffee, gelato, & other dessert, but the most important thing for us is the sandwiches! We love having those in our room if we are hungry but don’t want to go to a restaurant or wait on room service. They also come in clutch on the way home from the airport. The banana dessert & the fruit tarte were our favorites! My husband is the coffee drinker said the coffee is “fine.” He drank espressos & cold coffees – nothing fancy, but I did see people with different types of drinks (lattes, cappuccinos, etc.). They do have some sweeteners, syrups, & creamers available. It opens at 7, but they did have coffee & pastries (as self-service) at the lobby bar if you wanted either of those before then. Magna: this is the fanciest restaurant & requires long pants for men. Because we arrived a day earlier than our friends & had EC privileges for one night, we chose to eat at Magna for dinner. It has such a romantic ambiance & the food was just fancy! The cauliflower soup is THAT good. Justin got the ribeye (Bruce told us to get there early if we wanted that, so we got there right at 6). I got the special which was steak & shrimp. It was just two pieces of shrimp which honestly, is perfect for me, but if you want more, order more! We both had a Magnarita, & it was spectacular! We got 2 desserts, including a macaron & a chocolate brownie. I would rate this dinner a 5 out of 5. We ate breakfast here the next day since we only had one day to do so! They have the most fun pastry cart I have ever seen! We shared an apple turnover – it was good but I do wish it would’ve been warm. I’m sure they would’ve warmed it up for me had I asked. Justin got a meat filled egg white omelet with a side of bacon. I got a fruit plate & eggs benedict, also with bacon. They will get you whatever you want or need! Service was great, again. Flavor Market: went to this restaurant on the first night our friends were there; they had a table for 6 but I didn’t see any tables bigger. I’m sure they could seat larger groups together but 6 was a great number for this resort, as each restaurant could accommodate easily. I remember the ham & cheese croquettes from our previous trip to EPM & another trip to EOB. We ordered just about everything on the menu. They bring out items as they are ready which is just a fun way to spend a dinner with friends. Our friends got the paella & said it was good! The ham & cheese croquettes were just as good as I remembered & I almost snuck over there a few other nights to get them again. At the end of the meal, they brought out a birthday dessert for our friend & sang happy birthday! I would rate this dinner 5/5. The Grill: This restaurant has a nice setting (but dark). I’ve heard people say the chairs are uncomfortable, but I didn’t experience that. Recommend the beef empanadas (with the green dipping sauce they bring) for an appetizer. 5 out of 6 of us got different steaks. Justin ordered the chicken skewer & another friend got the salmon. Everyone said their steaks were perfectly cooked & ate all of it! My steak (flank steak) had so much flavor & was perfectly cooked to medium rare. Justin’s chicken (I thought) was overcooked, but he said he liked it a lot & didn’t care at all. We ordered one of each dessert for after dinner, & that brownie was chef’s kiss! The peanut butter dessert was also amazing. Once again, they brought out a birthday dessert for our friend & sang to him, again! The dinner did take about 2 hours; now, I am assuming that’s because we were in a large group…but if you want to go to a show/entertainment, just keep that in mind! We enjoyed chatting with one another, so it wasn’t an issue. I would rate this dinner a 4 out of 5. Agave: This restaurant has indoor & "open air" seating. We got one of each of the appetizers, but you get chips & salsa with your meal. I was full before our food even came out! I got the Mahi Mahi & it was just okay. Our server (who was AMAZING!) even asked me as he took away my half-eaten meal if I wanted something else or if that wasn’t good enough for me. I couldn’t catch his name, but it started with a Y & one of the best servers we had all week. They brought another plated dessert for our friend’s birthday & sang…we didn’t order any desserts as a group though – too full! I would rate my meal a 3/5 but the entire dinner & service makes it a 4/5. Basmati: This was the first time we have done the Indian restaurant at any resort! We like a lot of food but have just never tried Indian. We decided to try this on our own this night since we were all meeting up for the nighttime entertainment. We told our waiter, Benjamin, we had never tried Indian food before, so he helped us order. I wanted samosas for an appetizer, but he ended up bringing 3-4 things for us. There was one made of cabbage which was like a little cabbage pancake! It was delightful. For our meal, we got chicken tikka masala, chicken kidha, & vindalo beef. The tikka misala was delicious but the other 2 were too spicy for me. I’m a wimp when it comes to spice, but Justin enjoyed them! I would rate this dinner a 4/5. Spice: we were not able to get a hibachi reservation; they open the reservations at the concierge on Sunday mornings for the entire week. We wanted to do hibachi for our friend’s birthday but couldn’t get in unless it was 9 pm. We decided to go there & enjoy the food, anyway! They seated us in a semi-private room which was great since we can be loud. We ordered one of each of the sushis for our appetizers. Cold & fresh –all you need from sushi IMO. We also had a few of the warm appetizers. They were good but not super memorable. I got the pad thai with chicken & shrimp & Justin got beef sashimi for an appetizer (he did not like it but likes his meat well done. I thought it was good), chicken teriyaki & the green curry chicken. The green curry chicken was so flavorful! I would rate this dinner a 4/5. The Kitchen Table (breakfast & lunch buffet): this place has a lot, but if you’re planning on staying longer than 5-6 days, I would try to alternate & not eat at this place more than 1 time a day. They have a lot of the lunch items on the buffet during breakfast-definitely allows for a lot of repetition. It is a quick meal which is nice. Fresh fruit & vegetables, a great little Mexican area (the chicken tostadas here were on of my favorite things I ate all week), & some chef stations. You can get a customized omelet in the mornings, customized pasta in the afternoon, & they have steak, chicken, sausage, & pineapple on a skewer they can cut off fresh for you. I did tip the person making the omelets, but not everyone does. Not expected, but if you want to, you can. We arrived right at 12 when it opened one day, & those skewers weren’t ready even by the time we left. Also, where they do the omelet station, you can have a burger or hotdog made for you! I didn’t know about the burgers until the last day. They were tasty! Don’t sleep on the cheesecake that’s there, too. Sports Bar: Unfortunately, we didn’t get to eat at the sports bar! I was sad about this because we had been eyeing the burgers on the menu (specialty ones only avail here). We planned on going after the Silent Party, so we headed over around 11:15. The app shows that the sports bar is open until 1 am (which is true) but apparently the kitchen closes around 11? We had eaten a “light” dinner hoping for the late-night burgers, so we headed back to the room to order room service. It was nearly 2 hours before we gave up on waiting for it and fell asleep. Las Olas (lunch): this restaurant is on the beach & has snack-y food. The steak quesadilla is the best there. They also rotate another type of food each day (Jerk, Mayan, Tacos, BBQ). I was sad that it closed early one day for a wedding, but the app didn’t say that. We were planning on having lunch there around 1 but it was shutting down. We had already had the buffet on that day, so didn’t want to go back. Las Olas (Lobster House breakfast while renovating): I wanted the Lobster House menu, so we went to Las Olas for breakfast one morning. The breakfast food is similar across the resort, so nothing spectacular here. Just a great view! Room Service: We did afternoon room service & late-night room service. The menus are pretty similar & I can’t comment on the difference between EC room service & non-EC. I absolutely loved the turkey club & fries – I think I ordered it 4 times throughout the week. We also got the fajitas & nachos a few times. Those are both typical room service foods. Our normal ordering protocol is to go back to the room & order room service in between the pre-show & entertainment for the night (usually around 8:45 because most evening shows start at 9). If you wait & try to order after the show, everyone is ordering at that time & it can take forever! You can request it at a certain time & BE SURE to ask them to leave it in the box. If you do not explicitly state that, they will not drop off your room service! Prelude: We didn’t use this bar too much except for during the silent party. It seems to get backed up quickly, so plan ahead! Drinks are fine. The ice cream machine is near this bar. GET THE VANILLA. Martini Bar: We loved stopping here before & after dinner. Cesar is famous at this bar, & that’s for good reason. He is fast & such a showman. He muddled some fruit in the bottom of our champagne glasses to help make our champagne a bit fancier & taste slightly different. He made a great apple martini for me one night & an espresso martini for my husband. Sol Bar: This was my favorite bar! The bartenders, Henry & Victor, are great! They make anything & everything & so friendly & fast. We mentioned wanting something without sugar & they whipped us up a fruity beverage in no time! We got pizza from Sol the first day & it was just okay. I decided to try it again one afternoon (meat lovers + pineapple) & it was way better that day! Swim Up Bar: We would typically get 1-2 drinks from this bar per day. They are pretty slow (I just think they need more people down there). No one was unfriendly but nothing like some of the other bars. Daytime Activities: We like to participate in as many of the activities as we can! To each their own on vacation. Bike ride with Kenya (I apologize if that’s not the correct spelling – her nametag was misplaced, so I’m just going off phonetically)-the ride can take anywhere between 30 & 60 minutes. The app says there is a max of 6 but we had 11 (depends on the number of bikes that are available). Just be sure to show up at the tennis courts early & you must have shoes with back straps on! Flip flops without backs won’t be sufficient. This is about a 3/10 on the exertion scale. It takes place every day at 9 - highly recommend you take advantage! We did this on day 3, but this was the first experience I had with bugs in the area. After this day, we had issues on the resort, too. Recommend heavy duty bug spray for the bike ride & for your trip in general! For Pickleball, they use some makeshift court edges on one of the tennis courts but have paddles & a ball for folks to use. One day, we went over to the tennis courts in the morning to use their equipment! It was HOT & partially in the sun, so be sure to wear sunscreen. No one was there & the equipment room was locked, so I used the Excellence App & chatted with someone. She sent a member of the E-Team over (Alejandro) & we were playing tennis within 8 minutes of sending the chat in the app. We also took part in archery which was fun, too! Kenya did a great job leading the large number of people through a tournament. I took advantage of the ceramics cart that is in between buildings 7 & 8. I chose an iguana ($13). It took me about 20 minutes to paint it & then you leave it there for it to be fired. The cart is there every day (except Sundays) starting at 10 am. Because I painted mine on a Saturday, I couldn’t pick it up until Monday, so plan accordingly. They added some awesome detail to mine & made it look nearly professional, which I appreciated since I am NOT an artist. Aquafitness is each day around 12. I saw numerous different ETeam members leading it, but it was Super Mario on the day I did. We had about 7 participants, & it’s a fun way to just get some movement in. It is about a 2/10 on the exertion scale. The music is fun, & people walk by & cheer you on! This took about 30 minutes. Wear a suit that won’t come off if you move “quickly” in the water. Our friends played water volleyball one day. They had 6 or 7 on each side, I think! Kenya led this as well. Each day at 2, they have water casino in the main pool. I kind of played one day, but it was at the tail end, & the folks playing wouldn’t pay attention. When it was busy, they brought out a second floating poker table. Every day at 3, there was a cocktail/food demonstration at Sol Bar. We watched 3 or 4 of these. If you’ve seen one, you’ve seen them all, so I recommend looking at the app to see which day has the drink/food you want to sample since they give them out at the end! This lasts around 15-20 minutes. One of my favorite things to do was to play Texas Hold’Em at Sol Bar with Alejandro. First, he used to be a dealer at a local casino, so he totally knows what he is doing. Second, he will hold money for people who want to bet. I did not, so I just played with the rest of the crew but 2 or 3 of the players decided to all throw in $20 each. Alejandro was our favorite E-Team member. He was always respectful, fun, & on the move! Evening Activities/Entertainment: They do have some sort of activity or entertainment each night in Prelude Plaza. There were some live cover bands, a casino night, & an electric violinist! We sat in the theater for 1 of the shows (Michael Jackson), & it was so cheesy & wonderful. But – the real thrill is the SILENT PARTY. This is held on Sundays & Tuesdays (as of June 2023) & if you’re going to EPM, be sure to stay at least one of those nights. They hand out headsets with 3 different stations, & you can change your own at anytime. Each station has its own color, so you know who else is listening to what you are listening to. It runs for about 2 hours, & is the absolute most fun thing that this resort does. Prepare to sweat! Oh, & this is done under blacklight, so wear white/light clothing or bring glow bracelets, etc. Makes for a fun little extra at this party! We saw pieces & parts of other shows – they are exactly what you would think. Expect to be entertained for 30-45 minutes, & they always started on time (while we were there). Miile Spa: Each day, spa representatives walk around asking if you want to book an appointment. They are always in navy blue shirts. I stopped to ask what specials they were running, & she said we could do the 50-minute couples Swedish massage for 20% off which was $306. I decided that was a good enough deal, so we booked for the next morning! They did try to push us to the 75 minute one (which also came with Hydrotherapy) but this was toward the end of our trip, so I didn’t want to spend 2 hours at the spa. The spa is in the center of the lazy river & covered with a lot of greenery. I heard it was renovated recently (in the previous 6 months), & it looks it! We were taken upstairs to change into our robes (you can use a locker inside the locker room & take the key with you to keep your belongings safe). Justin & I both chose to keep our undergarments on, but you can choose otherwise. Deysi & Anna were our massage therapists, & we both thoroughly enjoyed the massage. I did have to ask Deysi to go a bit lighter at one point, & I’m glad I did because I was SO SORE the next day! Once you change back into your clothing, there’s an opportunity to leave a tip in an envelope with the therapist’s name at the front desk. I appreciate this opportunity since you can’t take the cash with you into the room unless you keep it in your robe. We asked to charge the CC on file which was then charged when we checked out. Gym: we went to the gym each day. It has lots of cardio equipment, free weights, & machines. There’s also a side room where they hold some fitness classes, or you can do your own thing. The gym was busy in the mornings but after 11 or so, there was hardly anyone in there.
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Date of stay: June 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
23 Helpful votes
Response from The Excellence Collection, Guest Services / Front Office at Excellence Playa Mujeres
Responded Jun 27, 2023
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres to celebrate your anniversary and for taking the time to share this review with other travelers. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We really appreciate your detailed feedback. It means so much when it comes from our returning guests. At Excellence Playa Mujeres, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work. We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Teresa M wrote a review Yesterday
4 contributions2 helpful votes
This is a wonderful pretty low-key resort with great rooms, excellent food at its many restaurants, and -- best of all -- an amazing staff, who really make everything that much more special. It was our 2nd time here (a week each time) and it continues to shine just as brightly. As we were a group, we were assigned our own concierge who helped us make group reservations at the various restaurants. I also want to give a shout out to the many people who made it such a special time for all of us: Check-in desk: Gunther Concierge: Miguel (with Miguel with tattoos) The Excellence Bar: Gabriel Surf & Turf: Gabriel Kuyoc Market Buffet: Elizabeth, Teresa, Sayuri (hostesses) and Pedro, Margarhito, and Moises (servers) Beach attendants: Lupita (Pita) and Carlos) Shoji: Pablo and Nahomi Tinto: Xochitl, Pablo, Nahomi, Domingo, Gabriel, and Mauro Dommo: Nancy (hostess), Yahir, Henry, Fredy, and Hoacio (servers) Le Petit Plasir: Xochitl, Christopher, Linda Brass Steakhouse: Regina, Ricardo, Moises Checkout: Mitzi and Enrique First class service, wonderful place, fun, lots of activities, but not too rowdy a crowd.
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Date of stay: October 2023
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thomas S wrote a review Yesterday
5 contributions8 helpful votes
We returned to Excellence Playa Mujeres to celebrate our 35th wedding anniversary. The reason we have been here 15 times is the staff. Assistant Chief Concierge Itzcally went above and beyond for all our needs. Restaurant Manager Vilma does a great job of overseeing restaurant operations. The best restaurant at EPM is The Grill. Manager Jose helped us with wine selection and a romantic evening. Our favorite waiter is Alan at Magna and Oreganos.Life is about relationships and life keeps bringing us back to Excellence Playa Mujeres. Staff has become friends and family. Much Love, regards Tomas and Sandra Scheide, Diamond members.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lebowers wrote a review Nov 28
Indianapolis, Indiana2 contributions
We stayed at the Excellence Playa Mujeres after several recommendations from friends that we trusted - and we were not disappointed! From pick-up with Seasons at the airport, to check-in, to settling into our room, to endless food & drink, and the ultimate relaxing vacation - we had an amazing week, and would definitely return if coming back to Cancun. A special shoutout to Carlos for taking care of us while we were around the lazy river / pool area - he was attentive, and always checking to make sure we were comfortable and taken care of. The staff is what made it such a great experience! Though the rooms were a little dated, it wasn't anything that was detrimental to our stay. We had such a wonderful week and felt so taken care of and relaxed. Thank you, EPM!
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Review collected in partnership with this hotel
Date of stay: November 2023
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beth421970 wrote a review Nov 28
Alamosa, Colorado120 contributions36 helpful votes
Check in was very rough... no champagne and I paid for 2 rooms and they only had me down for one. Very stressful to say the least. Other than that, of course this resort is excellent! The water is a lot cleaner up north than at ERC. Restaurants were fantastic and Tonutiuh our waiter was perfect at breakfast and lunch at the buffet. For lunch at the buffet you do order off a menu and the shrimp pasta was probably the best food there, minus of course, the French restaurant. Caesar at the bar is more than entertaining, keep that guy around. I snorkeled in front of the hotel and there are so many stingrays it's a wonder there aren't more injuries. They will give you a mask at the water sports place. I really miss the Michael Jackson show... don't know what's up there. Burlesque is great. Disco party is a blast, give it a try! I liked that EPM has longer night entertainment than ERC for the younger people I travel with. It is a longer travel time to EPM, so for that reason only, I will probably go back to ERC. Overall, still excellente.
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Date of stay: October 2023
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
RRS99_2010 wrote a review Nov 28
Summerville, South Carolina29 contributions46 helpful votes
In the past I’ve rated our vacations to EPM as outstanding. I am not able to give it that high of a rating this time. This was our 4th visit to EPM. To start off with, I would like to single out some individuals for their efforts going beyond normal service levels: Gamma, our server in the Grill restaurant, looked after our requests and took care of us. Thank You Gamma. Itzel, our concierge at the excellence beach took care of our needs all week. Everything from making up the beach chairs with a towel for a pillow to walking around with fruit and assorted “shots”. Always a smile on her face. Thank you, Itzel. Will look for you next year. Bruce (Excellence Club check in), made check-in effortless. He also worked to make sure our room request was addressed. Hope to see you when we next return. Last time we visited was before COVID. Not sure if COVID made the difference but we have seen lots of changes since our last visit. Now for the low points IMHO. In the scheme of things these are not very big but are just my picky issues. As the title of this review states, it was Great not Outstanding. However for a resort that prides itself on excellence, known for a superior customer service experience, making each vacation was special, they fell down here so I am pointing them out. We arrived on a Sunday afternoon and met with the concierge to find out what had changed since out last visit pre-COVID. The reservation process for the Hibachi restaurant has changed. The reservations are opened Sunday morning for the entire week. By the time we met with the concierge, the only reservations available were at 8:30 pm each night. Way too late for our liking. There is no ‘wait list”. For cancellations. In the past you were not able to book a reservation more than a day in advance. You would meet with the concierge at 9 am to book a future night at the Hibachi Restaurant. I’d like to see them revert to that process Each day at the Excellence Beach near the beach “Swing” there was a crew cleaning the beach of seaweed and sea grass. They did a fine job. However, they needed a compressor to provide the compressed air to the diver. The compressor turned on about 9am. The compressor cycled on and off all day every day of our stay. It would have been less noisy if they perhaps limited the number of hours, they worked each day. Maybe start later in the day? Could they have used scuba tanks to avoid the use of the compressor? The noise was annoying. Tuesday, there was nobody at the Excellence Beach concierge station when we arrived at 8:15. The concierge did not show up for about 2 hrs. At that point Victor showed up. Not sure what the mix up was with the service. A significant change had to do with the menus at the restaurants. There are none. Getting rid of menus and having to use the App forced us to take our phones to lunch and dinner. I wish there was a paper menu option. I also enjoyed getting the Daily activity sheet slipped under our door each morning. This Resort News included which restaurants were open/closed and the times the served food. Entertainment and location of daily activities were also included. That too went the way of the menus. In the past I enjoyed a cigar and a drink at the Prelude Bar after dinner. Also, a cigar at the beach waterside. The no smoking policy disappointed me this trip. The assigned smoking area is a joke. The Havana Bar area is nice with a good selection of cigars. But why bother if you can’t smoke them on the premise. This trip I had an issue with the steak knives at both Magna and the Grill. I ordered the Tomahawk at Magna and the Ribeye at the Grill. The meat was prepared perfectly medium rare, but the knives made it difficult to get through the meats. My suggestion is to substitute serrated knives for all meat dinner orders. It was a struggle at both dinners. I spoke to two other couple who has the same experience as me with the knives. I tried several desserts at dinner but did not find any of them were worth the calories. Another disappointment, this trip. I ended my nightly meals at Aroma ordering a latte or Cappuccino and a wonderful desert . Great job guys A couple of high points: My most memorable dinner was at Chez Isabelle. The Rack of Lamb was delicious. 4 good sized lamb chops perfectly seasoned and done medium. No issue using the knife! It was my favorite. Breakfast buffet is unbelievable. The selection will appeal to anyone’s appetite. The coffee with cream, fresh eggs, croissants, and smoked salmon were my go-to start of the day. Don’t forget to tip your servers. bar tenders. and housekeepers. They work hard to make us happy on vacation and deserve a gratuity for making our vacations memorable. Till Next Time
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Date of stay: November 2023
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
David H wrote a review Nov 28
2 contributions2 helpful votes
I don’t normally write reviews but this place did such a wonderful job I had to leave one . The staff really made you feel like you were part of their family or close friends and made sure we had everything that we need at all times . We tried all of the restaurants and the food was amazing at all locations , my favorite places to eat was Basmati ( Indian food ) , Chez Isabella (French) and for breakfast was the kitchen table (buffet style ). The waiting staff here was also very good , our waiter Tonutiuh remembered our drink order and our names and was just the best. Another great thing about this resort was the phone application you could download to view all the of the activities that they did to keep their guest entertained throughout the day and we didn’t even need to leave the resort. So in summary if you are looking a for a fun, safe all inclusive resort this should be your first choice . There is also a Facebook page called “ we love excellence playa mujeres” that gave us additional info that made sure we had selected the best resort. Another well mention good job goes out to the gift shop lady that had helped me out with a hole I had in my shirt , she asked that I come back the next day and she would sew it for me and she did .
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Date of stay: November 2023
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Peter V wrote a review Nov 28
Montreal, Canada2 contributions
The name excellence is not a misnomer, this resort is truly exceptional. Beautiful setting and facilities, friendly accommodating staff , great food and varied, quality entertainment are all hallmarks of this hotel. Deserving special mention is the Club restaurant,for its refined food and great service. Amongst the very helpful concierge team one person stands out for her enthusiasm, great energy, and desire to please. Her name is Itzel and she contributed significantly to our overall great experience.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Because there are no reservations at the restaurants eating before 7 or after 9 is highly...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kayl R wrote a review Nov 28
1 contribution
I want to start by saying I have never written a review before, but the service received during our stay definitely warrants one. I am always hesitant about an all inclusive, wondering how packed the bar will be or how hard it is to get a drink, and how much attention the bartenders will put into actually making those drinks. I was More than Pleasantly Surprised with the service overall but there’s one particular bar and two particular individuals that are worth mentioning by name. Jose D. and Cesar E. At the Martini Bar quickly became our go to for drinks, no matter where we were on the resort at the time. By the second day, they already knew what we were drinking, we never had to ask they would just point at us, to acknowledge that we wanted the same thing as previously. There was one instance where they ran out of a particular gin and one of them left the bar and came back 10 minutes later with our preference. I drink a complicated drink and they remembered the exact details of it- as specific as no sugar rim and in a plastic cup since we liked to walk around outside. There were many times that we sat back and watched them and their interactions with guests… they were ALWAYS so happy to serve everyone, they Hustled, and they paid attention to all the guests making sure that no one stood around too long waiting to order. NEVER have I had better service at a resort. All the staff were phenomenal; but Caesar and Jose were worth mentioning by name! Go see for yourself!!! Thanks, Excellence!!
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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EXCELLENCE PLAYA MUJERES - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)

Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Rafa Nadal Tennis Centre (2.0 miles), Paradise Luxury Yachts (4.7 miles), and Capilla de Guadalupe (4.8 miles).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Cenacolo Puerto Cancún, Ocean's Isla, and Xantolo.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Playa Mujeres have airport transportation?
Yes, Excellence Playa Mujeres offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.