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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Hotel direct offer!5% off room rate
$533
Free cancellation until 12/05/21
$575
$449
Hotels.com$562
Travelocity$562
Trip.com$575
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
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We have an amazing time at Excellence Playa Murjeres in September 2021 for our 20th anniversary. We stayed in an EC swim up in building 7 and it could not have been a more perfect spot. Service to the pool and EC beach was great, especially Yessica at EC beach. Food was good and our favorites were Spice, Basmati and Agave. Went to Spice twice and both times were amazing! Great service and food. We did a vow renewal and the coordinator, Rubi, was professional, sweet and organized. We were so happy with it. We had a fun time listening to the bands at the main pool. At EPM, you can have quiet time or be social. It’s a great mix. The gym was nice and the trainer in the gym was very helpful. We only went to one show, Michael Jackson and it was a fun tribute. The turndown service is an extra special touch. Ahhh take me back!! Overall we enjoyed our time immensely!…
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Bring reusable straws, yeti type cups, plenty swimsuits, cover ups and dress clothes
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Hotel's Favorite
This was our 12'th trip to Excellence Playa Mujeres and it was another memorable trip. We saw some guests there we had met on pervious trips and met some new ones. we certainly missed talking to friends from Canada and the UK. The hotel was at 60% occupancy because of government regulation although they could easily have been sold out. Employees are very Covid conscious and wore masks and keep things clean and sanitized. We met the new guest services manager Andrea Ruiz on our arrival by chance and she is a fantastic addition to the team there. Velma the Excellence Club Manager is on top of her game. There are so many great employees there like Jacquilin. Mara at The Grill and of course our waiter Fredy Perez made our lunch memorable the first day back. Gloria the dinner hostess at Magna, Victor and the manager and Angel the waiter made our 3 meals there memorable. Jose Mgr. at the Lobster House for breakfast and lunch along with waiters Yobany & Maguel are truly exceptional at their jobs and go out of their way to make eating a meal there memorable! Eric at the Excellence Beach is one of the best and could train anyone at any company in customer service. My wife and I have already made reservations for a return trip in November. When you find this kind of service and quality accommodations and food why chance going elsewhere. We have in the past and every time compared it to here because the standard is so high! Its the employees of the hotel who make you want to come back to experience Excellence again and again!…
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Date of stay: July 2021
Rooms
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Sleep Quality
Room Tip: We like Building 7 and 9 for Excellence Club because they are quiet!
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4 Helpful votes
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Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded Jul 21, 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with other travelers. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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Went to Excellence in September for our honeymoon. Fantastic food and service, staff went above and beyond to cater to my food allergies (gluten and dairy) at every establishment. Special shout out to the events team that works their but off especially Isabelle! She is the life of the party. Every morning we went to Tuscana for the buffet breakfast and were greeted by Tonutiuh, where he put flowers on the table and made sure we had everything we needed. He’s the man! Additionally, throughout the week, we sat in several spots on the property, being served by Heiydi, Hugo, and Moses (beach). If you can have one of them, they will make sure you are set up for the day with drinks and even food. Speaking of food, the Snacks at Las Olas are a must have - pork tacos every day! Lastly we took a trip to the spa and had an amazing couples massage experience with Ignacia and Ingrid. Best massage I’ve ever had, better than anything that I’ve gotten in the United States. Overall, super happy and will be returning again.…
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Date of stay: September 2021Trip type: Traveled as a couple
Helpful
Beautiful resort with excellent service! We stay in building 9, Excellence Club and loved the privacy! The entire staff made this vacation top notch. Our favorite server/assistant was Jose and Luis at Tuscana and every morning they greeted us and treated us like royalty. On our last day, they had a cake made for us and it say please come back soon. I will be going back strictly because of men like them!!!!
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Date of stay: August 2021
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+1
The entire staff was amazing we had a fantastic time service was top rated. Erick, Lucia great servers- Super cute coconut drinks and towel art. Jorge is an amazing bar tender and Fernando the tennis coach did more for my game in 3 sessions than ever before.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Watch out for the tile in the The bedrooms because when it is wet it becomes incredibly slippery....
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LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
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Claim Your Listing Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (4.8 miles), Playa Norte (3.7 miles), and Zona Arqueologica El Meco (2.3 miles).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Los Tacos de Humo, Pizza & a...More, and Guru Beach Club & Restaurant by Lotus.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.