If you’ve read any of the reviews of Excellence branded resorts on Tripadvisor, you’ve no doubt read about the beautiful facilities, unmatched service, outstanding food and dining options and incredible entertainment. We are here to report that everything you’ve either heard or read is absolutely true! We've been blessed to stay at several different all-inclusive resorts in Mexico over the years. This was our first time staying at an Excellence property. We stayed at Excellence and immediately following we stayed next door at Beloved (That will come in another review). The purpose of our stay was two fold. 1. To shoot content and review for our YouTube channel (All Inclusive Reviews) and 2. Spend time as a couple away from the kids! We are not allowed to put any type of link to our channel, but you can search for All Inclusive Reviews to see our video of the resort. This place is pretty much as advertised. The service is outstanding, the dining options vast, the pool variety extensive, the entertainment is fun and the Spa world class. I would say that the food & Dining was just OK. As we mention in our video...We didn't have a bad dining experience by any means and I think we got caught up in the reviews that the food was going to be amazing. It just wasn't. The food wasn't actually bad, we never actually had a bad meal that we thought to ourselves "Wow, that was really a good meal!" On the flip side...we never thought to ourselves "Wow, that meal was terrible!" either. It was just meh! Just being honest so please NO hate. Now Beloved on the other hand..... You're just going to have to wait for our video on that! If you want chairs/bali beds in prime locations....you better be an early riser! The chair game is real! Unfortunately people stake claim to prime chairs and they are often times left unoccupied for hours. This can get a little frustrating. We're beach people and prefer to spend our sun time at the beach. It's much easier to find chairs at the beach than at the pools. I want to call out some of the excellence service we had. Elaine was the hostess at The Lobster House for dinner one night. My wife loves seafood and I don't. I asked Elaine if I could order something from The Grill menu. Although basically connected to The Lobster House, it is a different restaurant. I had no expectations of a yes, but thought I would just ask. She came back and said I could. Wow. Thank you Elaine. I ordered a ribeye. Unfortunately not a very good cut of meat. The Taste was good, but it was very tough and so much gristle! At Spice our waitress was Laura. She was so much fun and helped make suggestions of Sushi that my wife could try. She was fantastic and made our dining experience wonderful. My wife absolutely loved the Sushi. Fredy at The Grill went above and beyond. One afternoon for lunch it was cloudy and breezy. Somehow Fredy overheard my wife and I talking about how she was chilly. All of the sudden we see Fredy run down the stairs from the restaurant and come running back with some towels for my wife to cover up. What? Wow? Where else does something like this happen? Answer: No Where! We had individual massages at the Spa. I had a deep tissue massage by Geli and my wife a swedish by Marcela. Watch our video to hear how good Geli & Marcella did. These were the BEST massages we've ever had. EVER! Ok, I think you get the idea. The service is the best. I'd say the vibe here is more high energy than chill, more wedding parties and groups than I was thinking there would be. Not a bad thing. It's just what it is. Overall, we thought Excellence was by far the best all-inclusive resort experience we had ever had.....until we went next door to Beloved! That video and review are coming soon!…
Just finished a 5 night stay in a rooftop terrace with excellence club, building 8 Room: we loved it. The room was clean in great co condition. We didn’t use the roof top as much as we thought but it was a nice place to relax later in the afternoon. I’m not sure we would pay the extra again for the RTT but it was great to have. The bed was very comfy compared to other Mexican resorts Grounds and pools: absolutely gorgeous, clean and well manicured. Zero complaints. We didn’t spend a ton of time on the beach but there was some seaweed but nothing excessive. Food: I am by no means a foodie and can be picky sometimes but we loved the food. Flavor market was probably our favorite. The meat and cheese board was perfect. We had agave our last full night and it did not disappoint. I had chicken flautas and wife had fajitas. Both had great flavor. Other restaurants we hit up were, spice, magna, lobster house. For lunch we did pizza multiple times by the main pool and it was delicious. Las olas had great food and speedy service for a snack by the pool Drinks: we drank way too many! I drank a lot of mimosas and icebergs that were all tasty. Wife had a lot of mojitos. We had no issue with them not being strong enough. Spa: did the hydro therapy (kinda different but kinda fun) also had a 70 minute couples massage that was perfect. No complaints except maybe the price lol Service: by far the best we have ever had at an all inclusive. Drinks constantly being brought to us, rarely had to actually go to the bar. All very friendly and happy to help. Only real negatives: had to go to second choices for dinner a few times because we didn’t double check what nights they were closed. No biggie. Steaks at all inclusive always disappoint compared to us steak houses. Not a huge deal as I expected that going in. Just don’t get your hopes up. We have done all inclusive 5-6 times previously including sandals. In our opinion it blew sandals out of the water from top to bottom. We would definitely book again…
The hotel is very large and you can tell it's aging. It's one of the older hotels in playa mujeres. The main pool is too small for how large the resort is. The food was not good and there was very few healthy options. The only great food was fried and who wants fried food the entire time on vacation. I think only people who have never experienced other all inclusives will LOVE this hotel. The rooms are also not insulated well so you can hear people in the hallways. The best part was the tennis lessons with Alfonso. He made the trip ! Service was great though and drinks were good.
We had our wedding ceremony at this resort last year surrounded by friends and family, and this year we returned for our first anniversary by ourselves. They greeted us with champagne and "Welcome home," and it felt amazing to be back. Not much has changed - it still is paradise, the grounds are immaculate, and everyone is still friendly as ever. We saw a few familiar faces, which really cemented the feeling of being at home. They exceeded our expectations again - anything we asked they provided above and beyond. Special thanks to Hugo (Excellence Club beach concierge), Hever (Excellence Club beach server), Adonay (Flavor Market server), Omar (Agave server), and Angel (Magna server). Thanks to all who made our stay a lovely and memorable experience.
Excellent Resort, would definitely go again with family, friends or spouse. Lots of amenities and different restaurants to choose from, everyone is nice and friendly and easy to make friends there. My most favorite activity was beach volleyball.
I conducted hours of research when considering an all-inclusive resort for my and my husbands 10-year anniversary. After reading all the great reviews for Excellence Playa Mujeres, we booked our stay. This was our first all-inclusive resort and the Excellence has definitely set the bar high. The staff was extremely friendly and helpful, the grounds were absolutely gorgeous and very well maintained, and the food (at least in our opinions) was fantastic. Our room was gorgeous and very clean. The pools were clean and enjoyable (especially the club pools if you were looking for some peace & quiet) and the beach was lovely. The staff worked tirelessly to keep the seaweed off the sand. We can't speak well enough about the people who made our stay incredible (Jony, Abraham, Moises, to name just a few) and memorable - they truly made our 10-year anniversary special. We've already planned our next trip back and are considering visiting some of the other locations. We would highly recommend Excellence Playa Mujeres to anyone looking to visit an adults only all-inclusive resort.…
I would recommend Excellence Playa Mujeres anytime. We traveled with 5 other couples and had a wonderful time while at the resort. The restraurant, bars and entertainment was excellent after all we were staying at the Excellence Playa Mujeres.
We stayed in a non excellence category this trip and is Still treated with the top notch excellent service in every aspect Everyone goes above and beyond to provide the Best service ever However we do want to highlight a few Wait staff: Hippolito at the Grill, Sergio main pool, Frank at breakfast Toscana, Emiliano and Floricel at the beach Always a pleasure to see Gloria and Nelson (food / beverage managers) Who always ensures we are satisfied and also Andrea Ruiz for the special accommodations for my dear friends 60th. Bday. We also want to shout out Francisco from Kalido Travels . You rock!
I loved the hospitality and all the events planned in the day. I felt we were able to get s good variety of events planned, great food/portions and drinks. Great mixture of fun, activities and relaxation!
Wonderful week. Zero complaints wished all vacations could be like this nice. Felt bad not bringing kids but man was it nice not hearing other people kids. Wait I do have a complaint, wished that the mini fridge restock had two snicker bars instead of one 4.9 stars.