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Villa del Palmar Cancun Beach Resort & Spa

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Villa del Palmar Cancun Beach Resort & Spa
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3,367 Reviews from our TripAdvisor Community

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Showing 3,156: English reviews
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Let me begin by saying our stay was lots of fun and the hotel itself is beautiful but we had a really rough start to our stay at Villas del Palmar - we are members and were taken to the members check in area to be assisted by Barbara who at first was polite but when we were told that... More 

Helpful?
2 Thank xavier911
Los Angeles, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

Away from Hotel Row, just across from the Island, beautiful view and accommodations. They have anything and everything you can imagine to insure you have a great stay. Eight pools 3 hot tubs, 5 restaurants, which all were incredible. Beach front is gorgeous, well kept. Staff friendly , accommodating and happy. Bars everywhere, children's area's and events. A store and... More 

Helpful?
Thank baja2angels
Jonesboro, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

My stay at VDP (Sept 10-17) was simply wonderful. We arrived a little earlier than scheduled yet our room was ready and waiting at check in. Our room was spacious and spotless. I enjoyed the hammock on the balcony so much I slept out in it a few nights. The beach was beautiful, and the Tiki bar was a favorite... More 

Helpful?
Thank dmwoh10
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear dmwoh10, We are very pleased to receive your review and honored to have you recommend us to other travelers. It is rewarding to continually exceed our guests expectations and deliver an excellent stay. We are 'su casa' in Cancun and hope to have the pleasure of you returning to stay with us again. Kindest regards, Gabriela U. Galicia Communications... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

This is my second visit to Cancun, but my first stay here at this resort. We came with a group of ten friends. We arrived to the resort around 10 and was told one of the two, 2 bedroom suites was ready, so we all put our stuff there and enjoyed the pool. We did not do the all inclusive... More 

Helpful?
1 Thank Tuyen C
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Tuyen C, We deeply regret that the service you experienced did not reflect our mission statement, training, or normal guest experience at our beautiful resort. Our commitment to excellence was and will remain unwavering. Our goal is for every guest to enjoy a vacation where every expectation they have is met or exceeded. This is paramount to us. For... More 

Tennessee
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

The resort is absolutely beautiful and our one bedroom suite was outstanding! Everyone was so friendly and made it their top priority to make us feel welcome and comfortable. The service was amazing and the food was delicious! For an optional all inclusive resort (which we had) the food was top of the line and delicious as was the drinks!... More 

Helpful?
Thank jennlinnwinn
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear jennlinnwinn, Thank you for your time sharing a review. Your kind words are much appreciated. We are delighted that you loved your time with us. We place an exceptionally high value on surpassing your expectations. Nothing pleases us more than to know that you found us to be the perfect get away. We are honored to have earned your... More 

Carrollton, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This was a promotional type trip, where you have to attend a presentation in order to get the cheap rates. Where to begin.... The property: Is beautiful, stunning gardens, the plants all through the property are very lush. I Think there were 5 pools (very warm) including a kids area and an Adult only area. Several Hot tubs all over... More 

Helpful?
1 Thank Robert G
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Robert G: First of all, we are honored to be "su casa" in Cancun. It was gracious of you to take the time to share your experiences. We are delighted to read that you enjoyed a great stay with us. That is definitely the goal we have for each and every guest. We are very proud of our property... More 

Pittsburgh, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Took my family here for a long weekend. Check in was easy and we were able to get into our room right away. The 2 bedroom suite was huge ! The beds were exceptionally comfortable! Rooms are quiet and never could hear noises from other rooms or vehicular traffic behind the resort. Housekeeping was top notch and came to check... More 

Helpful?
1 Thank Bill O
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Mr Bill O, Your finely detailed review is greatly appreciated. We are thrilled to know that you were delighted with your accommodations and that your time spent with us was excellent. Thank you for your gracious praise of the wonderful job performance of so many of our colleagues. Our housekeeping, grounds, and culinary teams will be recognized for their... More 

Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

they cancelled my prepaid reservation less than 3 weeks prior to our check in. i requested that the person that answered their toll free line allow me to speak to any supervisor. i was not allowed and the operator said there was no way that the hotel would help me,

Helpful?
2 Thank wappel2123
Hotel_Administration, General Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Wappel2123 I sent you a private message with my contact information, please contact me at your earliest convenience to resolve this issue. Your satisfaction is our outmost concern, something is clearly wrong with this experience, I would like to lear the details in order for us to correct or improve our procedures. Looking forward to your response, I remain... More 

Atlanta, Georgia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Calm well maintained resort outside of Cancun. This is not in the popular hotel zone but if you are looking for a great resort to relax away from the busier areas Villa del Palmar is perfect. If you want to be right in the middle of the shopping and nightlife this is not your spot. Our family was treated well... More 

Helpful?
1 Thank fatheroftwoboys
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear fatheroftwoboys, Thank you for taking the time to write a review. We are delighted that you enjoyed an excellent stay with us. Nothing pleases us more. We take pride in being able to offer the type of vacation each of our guest are seeking. We are the perfect respite for rest, relaxation, and tranquility. We also offer a "Wellness... More 

Brooklyn, New York
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

I truly enjoyed my experience on the resort! It was just my husband and I. We stayed a total of 6 days and 5 nights. We would absolutely love to return! The food was exceptional - full of flavor and well prepared! We had 2 issues with our meals - nothing major and I appreciated that the manager and head... More 

Helpful?
Thank Daina_Williams
Hotel_Administration, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Ms. Daina_Williams, Thank you for sharing your enjoyment of your recent stay with us in an excellent review. It is truly rewarding to know you found our food to be exceptional; and our customer service to be amazing. We are very proud of our over 700 colleagues that contributed to your wonderful vacation. Our commitment to delivering excellence is... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 

Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Address: Carr Punta Sam Km 5.2, Manzana 9 Lote 3 SM 2 | Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range: $141 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Villa del Palmar Cancun Beach Resort & Spa 4*
Number of rooms: 415
Reservation Options:
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Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#4 On the Beach Hotel in Playa Mujeres
#4 Luxury Hotel in Playa Mujeres
#4 Spa Hotel in Playa Mujeres
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