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It is very easy to have great expectations based on reviews and website promotions. It is another thing entirely when these expectations are fully realised and surpassed. Beloved is such a place! It is an immaculately kept beautiful property with every possible amenity included. From the quality and variety of the food, consistently excellent, to the kindness and friendliness of the staff, this resort is truly a shining star. As a guest, you never feel you are being 'sold up, or service is anything other than first class and entirely professional. From the gardeners, to the wait staff to the concierge, you are always greeted with a smile and a heartfelt 'hola'. The client service manager, Paul Castillo, twice checked in with us to make sure our experience was first rate. Thank you Paul! Other notable staff members included Claudia in the steakhouse, Juan, at the lobby bar (who introduced me to the spicy Mescal Margarita), Oscar, the sommelier and Alex, who provided pool side service were just a few of the stars that stand out on our trip. We will be back! Muchos gracias!
My wife and I try to stay at an all-inclusive beach resort at least every other year. This resort has everything going for it. It’s small and not overcrowded, Adults only, excellent food, Beauty wherever you look and some of the most courteous staff that I’ve ever met. I highly recommend the steakhouse and the sushi bar. Only two small complaints I would have would be the pools were a little cold and the Internet was spotty in some places.
Like many other reviews, I don't know where to start to tell how good this hotel is. We went on this trip with our friends and we loved it. Arrival: We booked our transfers through the hotel and whilst pricey was worth it. After a long flight and a few hours,in the airport getting through customs and picking up our luggage, we made our way out to the pick up to be greeted by the driver with cold water and cold cloths. Just what we needed! The driver was really friendly, passionate about his country and kept us entertained on its history. We arrived at the hotel to a glass of champagne and another cold cloth. After a pleasant check-in we were escorted to our rooms.
ROOMS: Gorgeous big rooms which were spotless clean and modern. We were in a sea view suite overlooking a pool. We had Champagne on ice and a bowl of fruit waiting to welcome us. We had the best mini bar I've had. Beloved think of everything. There was a selection of spirits, red and white wine, beer and soft drink. The above and beyond for me was there was crisps, nuts and chocolate which was also replenished daily. At the end of the day after being in the sun, we liked to go back to our room, relax on the balcony on the big day bed or in the Jacuzzi with a drink and nibbles. Each night on turn down we came back to plate with a couple of chocolates and tiny cakes. It's the little touches that make this hotel so special. BEACH: We were made to feel like royalty at the beach. When you go to the beach there a is a concierge (Felipe and Liliana) who got towels and settled you on your lounger. Nothing was,too much trouble for them. Our waiter for the week was Luis who was an utter gem. He remembered our names, attended to all our needs, bringing us food and drinks so that we didn't need to move and expected nothing in return return. He just wanted us to have an amazing time. FOOD: The food here is mainly a la carte which I liked. The food is fantastic and again nothing is too much trouble. 1st night I mentioned that I didn't like onions, they took note of that and when we ordered we were asked who didn't like onion. My husband is a plain and very fussy eater. This wasn't an issue, they made sure he was accommodated to the extent that Paul Castillo (Guest Service Manager) arranged for fish and chips for him. The staff are amazing. We had fun with Daniel in the steak restaurant who spent time with us and taught us how to make things out of napkins. Karen whiteout great us with a,smile in the morning when we went for breakfast. Each and every one of the staff go above and beyond for you. ENTERTAINMENT: Low key. There was a white party with a fire show on the beach, a silent disco which was hilarious and also some singers. We liked to relax after dinner with a drink and watch was on that might with the lovely Alberto attending to our needs with a big smile and often a wee dance too. SPA: The complimentary spa is a must. Please use this as its a fantastic experience. PAUL CASTILLO: I could have written this review all about Paul. He takes so must pride in his work and this hotel. He ensures that he speaks to all of his guests and not just once, on most days. PAUL spends his day out in the resort ensuring we have everything we need and that we are having an amazing holiday. Nothing is a bother to him. Fish and chips for my husband aS arranged by Paul. The day after the silent disco, my husband had a sore knee dye to too much dancing . We mentioned to Paul who within a couple of minutes had a first aid person to give his knee a rub. PAUL, you are amazing and an asset to your hotel. Thank you, it was,an absolute pleasure to get to know you. I could go on and on.!! If you are looking at this hotel don't hesitate to book. You will love it and the staff who work there. Each and every one are special people.
It is hard to know where to start so I am not going to reiterate what has been said on this site many times. Beloved is simply fantastic and there was nothing that we didn't like. Therefore, I will highlight the things we specifically enjoyed. May I start by saying that everyone we dealt with ended each conversation with the comment, "Is there anything else that I could do or provide you", and you felt like they really meant it. First, Mexican night and the mariachi band. The band played for 45 minutes or so and they were fantastic. We are not talking 3 guys with a couple instruments, there were at least 8 or 9 and they played and sang their hearts out. It was fantastic. This was a family trip and two of our party had birthdays during our stay. The hotel provided cake in the room for each and when we arrived at the restaurants on the birthday evenings the staff and subsequently the rest of the patrons acknowledged the birthday person with Happy Birthday. Of course, the food and service was superb at every meal, but those nights seemed to receive extra effort. It is very difficult to identify hotel employees that were better than another, because everyone we interacted with was superb. Unfortunately we never met our room attendant or turn down service, but their work was excellent. I will say that our morning breakfast always started with a cheery hello and interaction with Karen and/or Ingrid. Both of these ladies always tried to make us feel at home and recognized us by name when we arrived at the restaurant. The lady who cooked on the beach at noon was one of the hardest working people in difficult/hot conditions. I'm sorry that I didn't get her name, but she was always attentive and prepared excellent mid day snacks for us. Our favorite and most frequently visited bartenders were Daniel at the swim up bar and Juan at the evening lobby/sports bar. Daniel was always friendly and attentive and one day even made palm leave characters for my wife and daughter. He even shared his "special blend" of tequila and habaneros, yum! Juan is probably one of the most gentlemanly individuals I have met in his profession. He was constantly trying to provide us with "over the top" service with a kind and smiling attentiveness that Beloved should be very proud of. I apologize for those employees that work so hard that I've forgotten to mention. We will be back and I promise to try to do better in learning more of your names. Thank you for a great trip!
Last week of November 2018 marked our 3rd visit to Beloved. We want to return for our fourth...! I’m not a statitician, but if your similar to the rest of the guest visiting Beloved, you will more than likely return. Once again, during this visit, we were greated at our arrival by Jose de Jesus, who double checked our transportation vehicle to make sure nothing was left behind. A special and thoughtful gesture right from the get go! Sabas checked us in with a very nice welcome. That first walk through the resort is the best. Feeling at home and seeing all the familiar faces automatically makes you smile and feel giddy and happy and all your stress and worries go “poufff”...gone. Spent all of our 9 days at the beach. Thank you Felipe and Liliana. Your presence and service was always much appreciated. During our 9 beach days, we had the best beach waiters ever, Eduardo, Luis, Oscar, Alex. We miss you already. We felt the food was the best so far. Excellent and consistant. Favorite food was Lupita, however, the vibe is was not my favorite. I miss the cozy, romantic ambiance of the old Lupita. I felt it was louder and busy...Claudia and Daniel and Somelier, great job! Lupita lounge.....still serving the best sushi and drinks. Thanks Alberto and sushi chef, you guys rock! Best night was the silent party, lots of fun. Isla Grill, your breakfast, lunch and dinners were always very good. Thank you Victor and Angel for helping make our sit down meals the best. We really enjoyed the new Caffeto. Attended daily! Very good coffee and sweets. We took advantage of eating at Basmati at EPM. Soooooo good. We both had the Beloved signature massage.....what a great group of people. They do a great job. Mr. Diaz, when you consider everything that has taken place at Beloved in 2018, your team has somehow managed to make it better. Hats off to you all.
The Beloved Hotel Playa Mujeres combines luxury and comfort with the convenience of the 'boutique style' Adults only all-inclusive Hotel, in the perfect setting poised for pleasure and relaxation. Here …Moreyou'll have a comfortable home base of contemporary luxury. Stylish hotel architecture and decor, generous suites, spotless service, deluxe facilities, and of course, our secluded beachfront setting, all enable you to let your days happen naturally. At this intimate beachfront community you'll enjoy personalized spa and wellness programs, fine dining, seaside golf, boating and fishing from our inland marina, and a host of other activities. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
I tried to call the hotel and spoke to the front desk. They were clueless. I dont care about being charged more. I expect it but we would still like to share the same suite and I cant get a straight answer.
I booked at the Beloved today. I'm sure either would be fine. We're more "get my drink to me quickly and let me read my book and I'll tip you well to do so" than "entertain me with a show and dancing."