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The Horse & Jockey

Room & Suite (7)
Business Center & Event Rooms (1)

About

#9 of 10 B&Bs / Inns in Gainsborough
Service
A traditional and friendly town centre pub offering five economy letting rooms at very reasonable prices (a mix of ensuite and shared bathroom), ideal for an overnight stay or longer-term bookings.
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Property amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Non-smoking hotel
Room features
Non-smoking rooms
Good to know
HOTEL CLASS

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
26Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
Compare More Popular Hotels
AMENITIES
Free High Speed Internet (WiFi)
Free parking
Breakfast included
Free High Speed Internet (WiFi)
Free parking
Breakfast included
Free High Speed Internet (WiFi)
Free parking
Breakfast included
Free High Speed Internet (WiFi)
Non-smoking hotel
Restaurant
ACCOMMODATION CLASS
3 stars
4 stars
3 stars
2.5 stars
LOCATION
Gainsborough
10.9 miles to Doncaster Sheffield Airport
0.4 miles to Gainsborough Old Hall
Gainsborough
14.9 miles to Doncaster Sheffield Airport
3.4 miles to Sundown Adventureland
Saxilby
20.6 miles to Doncaster Sheffield Airport
4.8 miles to Museum of Lincolnshire Life
Retford
10.8 miles to Doncaster Sheffield Airport
0.2 miles to Bassetlaw Museum
REVIEWS
2Reviews
0Q+A
0Room tips
Traveler rating
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I stayed here for 1 night when cycling through the area. My room and shared bathroom were very clean and all the staff very friendly and helpful. They have even promised to post my glasses to me after I had left them in the room.
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I arrived at the Horse and Jockey to be told to "come back later" despite trying to check in at the requisite time. Worse than that, airbandb took all of my money for the ensuing period of 10 days, well over £250. Now I have an overdraft, as I have had to find somewhere else. The Horse and Jockey cancelled my room and refused to give me my money back saying that AirbandB had it. Not a nice experience. Don't stay there.
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Response from Voyager828570, Owner at The Horse & Jockey
Responded Dec 24, 2018
Hello letsgonorth3, The bar staff kindly asked if you could wait for 10 minutes for the Manager to return, as she was dealing with a customer who had a medical emergency, as both she and I have already explained to you. I trust you understand that while this was not ideal, the circumstances were exceptional and we are also currently very busy at this time of year. However we appreciated this was inconvenient for you and therefore both myself and the Manager have personally apologised to you. After you tried to check-in, you then contacted me to complain a few hours later. I of course apologised to you for the issue with your check-in, and naturally offered to refund you in full, as you requested. It is unusual for a host to cancel for a guest, but you insisted that I deal with the refund for you, which I was happy to you and did as soon as possible. As explained several times, you simply need to approve the refund, and then Airbnb will return the full amount to you within 5-15 business days as advised. We have never received any of your money as Airbnb only deposit this to hosts after the booking has ended, in order to protect guests like yourself. Throughout these discussions with you, I have been as polite and accommodating as possible. You by contrast have threatened to call the police at least 3 times, made false accusations of 'fraud', sent at least a dozen angry emails saying that you have told the Mayor of Gainsborough about us, threatened to write in the local press, said that I will "never work in this town again", that your family are very well known in the town, etc. Despite all of the above, we even offered you a free night's accommodation and free drink for the inconvenience. Your response has been completely disproportionate to the inconvenience suffered and we have been as accommodating as possible. It would probably be best if you do not come back. We are a friendly and very popular town centre pub. For guests who would like a more accurate review of the Horse & Jockey, there are multiple reviews available on Google Maps and Booking.com. Regards, Steven (Owner)
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PRICE RANGE
$37 - $57 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandGainsborough
NUMBER OF ROOMS
5
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