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Ban Raya Resort & Spa

Traveler (184)
Room & Suite (23)
Pool & Beach (16)

About

#4 of 4 hotels in Phuket
Location
Cleanliness
Service
Value
Good to know
HOTEL CLASS
Languages Spoken
English, Thai
Property amenities
Free High Speed Internet (WiFi)
Pool
Hot tub
Bar / lounge
Beach
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Free internet
Wifi
Public wifi
Internet
Infinity pool
Coffee shop
Restaurant
Poolside bar
Diving
Shuttle bus service
Spa
Massage
Salon
Concierge
Non-smoking hotel
Shops
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Air conditioning
Private beach
Desk
Safe
Refrigerator
Bath / shower
Hair dryer
Bottled water
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133Reviews
1Q+A
7Room tips
Traveler rating
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  • English
The resort is very nice, however rooms looks completely different than on photos. If you come for one night, as we, you might survive. The guys on the reception were polite and nice, the kitchen staff- no comments. There is a strange way of treating the guests there, instead of welcome you get an informations about possible fines. Fine for late check out, fine for entering the pool if not being the hotel's guest, even fine if you leave any food (!) which is very easy to get, as the breakfast was awfull. Wifi works only in the reception, the cacroches running in the restaurant. Staff even didnt bother to clean them out. Water costs 60bth, but you have to buy it, as you get only 0.5l per person... We survived but spent only one night there. Wouldn't recommend to anyone. It's a pity as the place is really nice and would have the great potential to be a nice resort, but they need to change the service!
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This was our first trip to Thailand and this island was recommended to us. Since there aren't many options on the island in terms of hotels, we chose this one. Big mistake. The location is not bad, could have the potential of a great hotel...but: - the staff barely speaks English and it's a real challenge to get anything done - there's a 3% surcharge if you pay by card, which was not specified anywhere in the booking confirmation email - the room was decrepit. There was a rusty folding bed in the bathroom, blocking what I assume was to be the wardrobe (yes, you are right, it was in the bathroom, next to the toilet); not that I would ever put my clothes in there. The windows and mirrors in the room seemed they have not been cleaned in forever and the door was rusty and had a hole in it, at the bottom. No fridge. No coffee machine or anything like that. The only time they cleaned the room was when we asked them to. The only good thing was the bed (was comfortable enough) and the fact the AC worked. and this at 80-90Euros per night. RIP OFF! - the food at their restaurant (including breakfast) was terrible...and not cheap. - they organize day trips from Phuket to the island, so they bring day-trip turists at the pool every day around noon, so it gets crowded and noisy. - the island is pretty dirty and their staff contributes to that state. One of the guys picking us up from Patong beach, once finished his smoothie, he threw the empty plastic cup and straw on the side of the dirt road...
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We had to pay for boat transport to Racha even though it was supposed to be included in the hotel because the boat guy didn’t have our reservation. I had a print out of our Orbitz reservation, all confirmation numbers, confirmation emails, and I was able to access the reservation and confirmation on Orbitz with my phone. We paid for a private boat but when we got to the resort, the rude teenager at the front desk was like, “sorry, you’re not in the computer.” That was it! He literally didn’t care that we were on an island with no other options and could prove six different ways that we had paid for a reservation which had been confirmed by the hotel! We eventually discovered that the “boss” was on the mainland and literally teenagers with bad attitudes were running the entire show. They ignored our evidence of having paid for a room at their resort and refused to help us sort anything out. My Thai SIM card chose this moment to Alston working but my husband was able to get his US SIM card to work, paying huge roaming charges, to call the hotel’s adult “boss” on the mainland and Orbitz to iron out the problem - Finally after three HOURS we got into our room. The property was gorgeous and we had it pretty much to ourselves. The only other tourists were from China and were in groups that vanished during the day. But we continued to have trouble with the staff who refused to help us with anything. Finally we decided that we were unhappy here and decided to go to our next island early. No surprise that we couldn’t get anyone to help us arrange transport. At one point one of the surly teens suggested we ask OTHER HOTELS nearby if they could help us get a boat. Seriously. We ended up being forced to stay another night. In the end we were charged almost 200$ usd to get on and off this island. The “boss” on the mainland said he’d credit us for at least one night but we never got the credit. Too bad someone has turned this lovely resort location over to a bunch of unpleasant kids who clearly hate their jobs. I’ve traveled all over Asia and the Middle East and have never had a printed reservation and confirmation evidence so rudely ignored while being given no assistance.
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we love everything in Ban raya. not so luxury but original and natural. good for the kids to see lots of fish and other animals. A special thanks to the lovely and handsome staff who carried my daughter on his back, chasing the giant lizard, and another staff treated my daughter quite nice as well . We feel so grateful! Sorry I don't know their names. looking forward to seeing him again! P.S the day trip tour guide to Ban raya, named PengYuyan is awesome. my daughter loves him soooo much. Our tip can't be such fun without him.
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+1
We spent 4 nights, 5 days here. More than enough time on this island and the resort itself. Like any place in Thailand there are many day trippers. ( so do not let that chase you away) We stayed in the deluxe room with aircon which worked really well, the room was really spacious and had a big bathroom with a hot shower. We were given fresh towels everyday. We asked for extra towels for swimming which they gave us. At this resort you can hire bikes for 24hours @500bht. This is a great way to explore the island and get away from day trippers if you want to avoid people. The resort caters for day trippers and they can use the swimming pool too.. which may make it crowded. But you can go to another part of the island for their beaches to avoid that. After 4 all day trippers are gone and there are not so many people left in the island. The food is okish, they have buffet breakfast Asian style. While eating breakfast you have wonderful views of the sea. The cocktails are really good and strong! A smile goes a long way. A lot of the staff come from Myanmar which was interesting. We had a friendly service during our stay here. There is a spar at this resort, they do a fantastic foot massage!! You can catch the sunrise near the swimming pool area. Really stunning. Sunset is on the other side near the pier. This place is good value for money! You get what you give. If you have a good attitude then you will surely enjoy your time here!
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PRICE RANGE
$62 - $139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ban raya resort and spa, ban raya hotel rawai
LOCATION
ThailandPhuketKo Racha Yai
NUMBER OF ROOMS
48
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