We were here just for 12 hours, before we transitioned to another resort. The resort was very beautiful, had several pools and daybeds available that people were not fighting for. The prices were very accessible and the amenities and the resort were great for what you pay for. The resort has a day club off property that we did not get a chance to go visit and 2 pools on the hotel property. The environment was just amazing with all the beautiful tropical trees that smelled divine. We got an all inclusive breakfast, which I thought needed a few more selections but was decent for the one day we were there. The staff was hospitable and helpful in getting us a taxi and helping us out. Would definitely recommend for those who are looking for a cheaper stay.
Hello, I cancel and replace my previous opinion or I had mentioned good opinion on the staff which I still maintain but .... I have stayed at this hotel three times for long stays. Without arrogance I can tell you that I considered myself a very good customer ,the hotel staff will not be able to tell you the opposite in addition to my kindness and my great generosity !!!! Every day and many time per day: -Bars -Restaurants -Spa -Drivers -Pressings -Dream Beach Club At the end of each of my stays, I was never thanked by the management. No approach or gestures of commercial sympathy to say Mr. Beaumont we thank you for your loyalty. The smallest of courtesies to keep good customers but never.A minimum training for traders, especially for 5-star hoteliers, but not Dream !!! Such an attitude in Europe would be impossible but I do not generalize all the hotels of Phuket but that can carry a bad image of the Thai hotel business Finding this disrespectful attitude I decided to end my annual vacation in this hotel because the dream lacks recognition for the loyalty of these customers. So I will get closer to Patong Beach next year and find a hotel five star that will take care of its loyal customers…
We agree with the other 5 star comments (and we soon speak to Management if we consider we are not getting value for money or 'as advertised'). We arrived at 23.00 hrs after 24 hours of travelling and the minute we got out of the taxi and walked into the 'open-air' Reception we felt 'at peace'. An amazing 'welcome' and then taken to our wonderful room - spacious, lovely veranda looking onto the gardens and pool, very comfortable bed. A good night's sleep followed by one of the most relaxing days I have had. Admittedly the hotel wasn't full (starting to be affected by the Coronavirus) - but it was just so pretty and peaceful. After a lovely breakfast with friendly service we spent hours on the comfortable loungers and in the wonderful pool with plenty of shade. Early in the evening when the sun was going down we had a wonderful couple of hours or so at the rooftop infinity pool with some really tasty food. Unfortunately the next 2 days we were out on trips so this was our only full day (we really regretted this) but we did make the most on our return late afternoons. Got back in time to spend an hour at the Beach Club (very lively) watching the sun set - would liked to have had a bit more time there. Staff - excellent, friendly and smartly dressed. Pools - excellent. Comfortable sunbeds and cabanas. Well kept gardens. (Cannot understand the January 2020 review saying outside area was 'poorly maintained'.) Excellent massage. We were really disappointed to leave and had 'withdrawal' symptoms when going to our next location and it took a day or two to adapt. Many thanks Chompoo, Aof, Saimai, Restaurant and Bar Staff and the 2 lovely ladies who gave us our excellent massages. We will definitely return when we come to Phuket again.…
During trying times the staff remained efficient, friendly and courteous (the onset of CV19) The restaurant, pools and general facilities were excellent. We particularly enjoyed the rooftop pool and bar. The breakfast selection was excellent
Admittedly this was a Tripadeal jaunt, but the motel played music 'thump, thump' ALL day. Food and drinks quite expensive. Not able to walk to anywhere - no nearby facilities...it's a shuttle to the beach and the shops.
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