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The Surin Phuket

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The Surin Phuket
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1,552 Reviews from our TripAdvisor Community

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Showing 1,170: English reviews
New York City, New York
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great location, awesome staff, beautiful cottages. We stayed at The Surin for 11 nights in September and it was wonderful. The cottages are spacious, the beds are super comfortable, the drinks at the bar are great and the breakfast was extraordinary, even by South East Asian hotel standards. We stayed in room 312 which has a nice view on the... More 

Helpful?
5 Thank SaraNYC
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear SaraNYC, Thank you for your recent visit and for flying over the "big pond" to visit us at The Surin Phuket - it was a pleasure to have your as our guests! The time you have taken to describe not only your impressions of the hotel but also of the surrounding area is surely much appreciated and helpful to... More 

Seoul, South Korea
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

One of the few hotels where the real thing is actually better than the pictures on the website. Wonderful setting, great rooms, excellent service and friendly staff. Nice around the pool and beach bar. Facilities outside the hotel are a bit limited (few restaurants).

Review collected in partnership with this hotel

Helpful?
3 Thank MR. YVO D
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Mr. Yvo, Thank you for choosing The Surin Phuket as your "home away from home". We are very happy to know that you enjoyed your stay with us and the time you have taken to share the insights of your visit are much appreciated. What a nice compliment that you rate your actual impressions better than the pictures on... More 

Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

When you arrive, look through the lobby down to the pristine beach, and take a deep breath. You have arrived, and will be looked after. This is our fifth visit - we love it because of the location, the outstanding customer service, the really yummy fresh breakfast buffet with spectacular views of the beach, the villa-style accommodation, the happy-hour sunset... More 

Helpful?
2 Thank Camfresh
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Camfresh, A big thank you for this fantastic and detailed review as well as your continuous support toward our resort. We are delighted to know that you had yet another wonderful stay. Your kind compliments about our associates and their services provided are much appreciated and surely the team will be more than happy to read of your recognition... More 

Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed in 216which has 75stairs to reach therefrom Rescption and 80stairs from the beach A total of155 stairs each time you come down and go up.there is a provision you can ask for a golf cart to cover the upper portion but then you have to call the switchboard each time.it is no good for seniors. The breakfast is... More 

Helpful?
Thank 486chanderk
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear 486chanderk, Thank you very much for your recent visit and the time you have taken to share the insights of your stay. We are glad to know that you had a pleasant time overall but certainly wish we could have fully convinced you from our product and services. Your kind compliments regarding the breakfast selection is much appreciated. Since... More 

Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We love this place and keep returning because it has impeccable service, a beautiful private beach, and every luxury you would want. Location is far away from all the noisiness of Patong, so you get a nice peaceful rest!

Review collected in partnership with this hotel

Helpful?
2 Thank Camfresh
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Camfresh, Thank you for the time you have invested to share this review, it is always nice to receive positive feedback. We are delighted to know that you enjoyed your recent visit as much as your previous ones and appreciate your continuous support towards our hotel. Your kind compliments regarding the service excellence will gladly be shared with all... More 

Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Staff friendly, rooms amazing, sunset beach by the bar, food delicious. Spa is lovely but far too overpriced. Not the sort of place to go with a family, especially not teenagers, much more suited to romantic getaways.

Review collected in partnership with this hotel

Helpful?
2 Thank MR. ALISTAIR EW... R
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Mr. Alistair, Thank you for the time you have taken to share a review with other travelers on TripAdvisor. We are glad to know that enjoyed your time with us and that you had a pleasant stay overall. Since the resort is located at the west coast of Phuket island we are fortunate to witness beautiful sunsets right in... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Highly recommend The Surin for couples or friends. Lovely little touches. Complimentary hats and bags in the room to use. We went on a Phi Phi Island tour and they arranged a takeaway breakfast without even asking. The staff are wonderful and very genuine. It was monsoon season so it rained everyday. Didn't detract from our trip though. Would definitely... More 

Helpful?
2 Thank Kellie B
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Kellie, Thank you for sharing the insights of your recent visit and we are delighted to read that you had a "fabulous" one! Your kind comments about our associates are much appreciated and will be shared with the entire team. Nice to read as well that the "little details which make the difference" were well received and we hope... More 

Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We were upgraded to a beach front cottage which was perfect. We would have been disappointed with the room we originally booked as it would have involved lots of steps and we travelled with our 7 month old and 2 year old. The staff were so friendly and helpful, they made baby food daily for our 7 month old and... More 

Helpful?
2 Thank canufelix
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear canufelix, Thank you for the time you have taken to share this wonderful review and it was a pleasure to have you and your family as our guests. Great to know that the complimentary upgrade was well received and that the children did enjoy the time with us as much as the parents! ;) Please accept my sincere apologies... More 

Singapore, Singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had a five day break at this resort, the rooms are very nice, food in the restaurants very good. Note though that as the resort is built into the hill access is via a reasonable number of steps, no lifts. That said your bags are taken to and from your room.The beach is really nice as limited access to... More 

Helpful?
2 Thank andrewmorris2108
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear andrewmorris2108, Thank you for the time you have taken to share the impressions of your visit with other travelers and we are very glad to read that you had a great stay overall. Your kind compliments regarding our team members are much appreciated. We do share the beach with our sister hotel the Amanpuri. Since Pansea beach is located... More 

Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently stayed in the YTL hotel, Surin in Phuket. We had a beach front villa which was spacious and perfect for the beach. The beach is secluded and only accessible by boat for non residents. Food at the Lamtaly restaurant, the Thai restaurant, was exceptional as was the service. Weather was mixed, though one of those things! Thoroughly recommend... More 

Review collected in partnership with this hotel

Helpful?
2 Thank MR. STUART ROYS... H
The_Surin_RM, Manager at The Surin Phuket, responded to this review

Dear Mr. Stuart, Thank you for your recent visit and it was a pleasure to have you as our guest. Great to know that you enjoyed the comfort and prime location of your Beach Suite which comes with all the amenities one would expect. Your kind comments regarding the food and service quality at our Thai restaurant is much appreciated... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Center with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Surin Phuket is an exclusive beach retreat for discerning travelers, families and couples seeking relaxation and indulgence in a serene beachfront setting. A member of Design Hotels™ and located on the tranquil Pansea Beach on the west coast of Phuket Island, Thailand.Offering a total of 103 hillside and beachfront cottages and suites all discreetly built into a carefully conserved landscape amidst coconut trees and gently sloping down to meet a small coral reef. The Surin, Phuket offers a contemporary Thai experience in timeless simplicity and modern sophistication. Shaded by a canopy of coconut trees and joined together by a network of jungle walkways the Hillside Cottages are just the things for guests who wish to experience a tropical rustic experience. ... more   less 

Additional Information about The Surin Phuket

Address: 118 Moo 3, Choeng Thale, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: $184 - $476 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surin Phuket 5*
Number of rooms: 103
Reservation Options:
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Also Known As:
The Surin Phuket Hotel Thalang
Chedi Phuket Hotel Thalang
Chedi Phuket Thalang
Chedi Hotel Phuket
The Surin Phuket Thailand
Hotel Style:
#1 On the Beach Hotel in Choeng Thale
#1 Top resorts Hotel in Choeng Thale
#2 Spa Hotel in Choeng Thale
#3 Luxury Hotel in Choeng Thale
#6 Romantic Hotel in Choeng Thale
#8 Family Hotel in Choeng Thale
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