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The Surin Phuket

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118 Moo 3, Choeng Thale, Phuket 83110 Thailand
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 03/31/2021.Read more
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Traveler (2908)
360
Panoramas (5)
Pool & Beach (653)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
Updated 10/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Surin Phuket
Updated 10/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 60 hotels in Choeng Thale
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
The Surin Phuket is an exclusive beach retreat for discerning travelers, families and couples seeking relaxation and indulgence in a serene beachfront setting. A member of Design Hotels™ and located on the tranquil Pansea Beach on the west coast of Phuket Island, Thailand. Offering a total of 103 hillside and beachfront cottages and suites all discreetly built into a carefully conserved landscape amidst coconut trees and gently sloping down to meet a small coral reef. The Surin, Phuket offers a contemporary Thai experience in timeless simplicity and modern sophistication. Shaded by a canopy of coconut trees and joined together by a network of jungle walkways the Hillside Cottages are just the things for guests who wish to experience a tropical rustic experience.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Special diet menus
Poolside bar
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Great View
Languages Spoken
Thai
2,661Reviews141Q+A100Room tips
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Popular mentions
Peter Aaron wrote a review Jan 5
Belfast, United Kingdom2 contributions2 helpful votes
Booked to stay in October 2020 for 7 nights. We paid 50% desposit at the time of booking. The hotel then said it was closing over those dates and cancelled our booking, however they are refusing to refund the deposit. Communication has been awful from them, would encourage everyone not to book with this hotel, criminals.
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Date of stay: October 2020Trip type: Traveled as a couple
3 Helpful votes
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Response from The Surin Phuket, Guest Services / Front Office at The Surin Phuket
Responded 2 weeks ago
Dear PeterAaron321, Thank you for your comments and please accept our sincerest apologies if our communication did not meet your expectations. We have tried to reach you via email several times over the past weeks, without success. If you could kindly reply to our emails, and we will be pleased to clarify the situation. Thank you in advance for your time and we hope to read or hear from you soon. Kind regards, The Surin Phuket
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hgb50 wrote a review Oct 2020
Dreieich, Germany12 contributions2 helpful votes
First trip to Phuket - and right away a perfect hotel. Huge, very clean beach with easy access and great swimming possibilities, always enough beach beds ( no need for Germans to put the towel before breakfast ;o)) ) nicely sized, separate villas with very comfortable beds. Nice beach restaurant with very charming staff and delicious, authentic Thai cuisine. Even my birthday party with private dinner on the beach has been made a great experience. Thanks, Surin!
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Date of stay: January 2020Trip type: Traveled with family
1 Helpful vote
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Response from The Surin Phuket, Guest Services / Front Office at The Surin Phuket
Responded Nov 4, 2020
Dear Hgb50, Thank you for your praises and for choosing The Surin as your preferred destination for your birthday trip. The time you have taken to share your precious memories is much appreciated, and your kind comments have been forwarded to the entire team. As you mentioned, the resort consists of 103 stand-alone accommodations spread over a hillside overlooking one of Phuket's most marvellous bays. Adjacent Pansea beach offers white powder sand paired with little access to non-resident guests, making it one of the island's most exclusive beach locations. Hopefully we may welcome you back in the not too distant future. Until then we sincerely wish you and your loved ones stay well. Kind regards, The Surin Phuket
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Louise K wrote a review Apr 2020
West Sussex, United Kingdom19 contributions5 helpful votes
Having been to thailand many times we knew that we wanted to plan our wedding there however we didnt know exactly where until we came across The Surin Phuket online after exchanging emails with Khun Amorntip and Khun Bat we felt at ease straight away and really confident this would be the perfect place for us to say I do. (its obvisouly quite a big decsion to plan a wedding at a hotel/Venue youve never actually been too yourself) of course but we needn't have worried about anything from the moment we arrived we were greeted with such a warm welcome and were speechless at how beutiful the hotel and the settings are the beach is the best i have seen in phuket!! It is a private beach with incredible white sand and clear water! The pool area is stunning and our Room "Beach suite" closest to the wedding Venue was truly amazing I hope we get to stay in that room again someday soon!! I miss it.. We had family and friends staying with us at The Surin over the duration of the wedding, everyone was also so incredibly happy that they choose to stay there with us as it is so wonderful, everyone received complimentary room upgrades as well which was such a lovely touch especially as we had family who had travelled from such a distance so they were really pleased. We will forever be grateful to the Surin and Khun Bat & Amorntip in particular for our dream beach wedding everything went so smoothly, the food cocktails DJ photographer everything was organised through Khun Bat and was perfect!! We stayed at the surin for 8 nights over the wedding week. Whilst we there on our wedding night we recieved a complimentary stay for 2 nights to use within a year in the Beach suite which we were so gratful for and were already talking about coming back next year. Little did we know this actually helped us out sooner than expected as sadly due to Covid-19 My husband and I had to rearrange our plans and cut out honeymoon short which meant coming back to phuket instead of heading to bangkok as origionally planned for our final week of honeymoon. We contacted the surin at short notice and they arranged for us to use our voucher and even upgraded us to the Deluxe beach suite for a couple of nights before we had to head home our plans kept changing due to covid situation and they were so understanding and accomodating it was so nice to get back there and spend our last few days there in paradise whilst the bitter sweet feeling of leaving thailand early due to travel restrictions. They honestly have the most wonderful staff at this hotel they couldnt do enough for us during our origional wedding stay and then when we returned last minute a couple of weeks later. The food is incredible and Khun Dada always greeted us with such a warm welcome at brekfast!!! We will be forever grateful for everything and will definatly be coming back hopefully next year when the world and travel returns to normal! Thank you so much again for everything. we cant wait to come back...
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
Room Tip: beach suite
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3 Helpful votes
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Response from The_Surin_RM, Manager at The Surin Phuket
Responded May 3, 2020
Dear Louise & Gregory, Thank you for choosing The Surin for your "special day" and it was a pleasure to have you and your family as our guests. The time you have taken to share this marvelous and detailed review is much appreciated. We are delighted to know that your wedding celebration as well as the overall stay could exceed your expectations. I have shared your kind feedback with the entire team and especially with Khun Bat and Khun Amorntip, our wedding specialists. As you know, we have for now closed the resort to conduct some maintenance projects and implement new hygiene as well as safety concepts for our guests. We wish everyone out there a positive spirit to get through these challenging times and look very much forward to welcome guests, new and returning ones, as of October 2020. On behalf of all our 240+ associates, I remain with best regards, Manuel Mandaglio Resort Manager The Surin Phuket
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Chris H wrote a review Apr 2020
4 contributions2 helpful votes
Had to curtail our stay due to coronavirus-related flight cancellations. So sad to leave early as the location is a chill-out paradise ! We were immediately upgraded on arrival to a beachfront bungalow, which was very nice but not luxurious. The staff are fabulous and nothing was too much trouble. The beach is private and is anybody's idea of tropical paradise. The beachside restaurant was nearby and is idyllic. Not cheap but not tacky or European level prices. Overall, whilst we were lucky to get a flight home when we did, I'd love to go back !
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip: All rooms are cottages/bungalows in the forest. Steps involved , wherever you stay.
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1 Helpful vote
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Response from The_Surin_RM, Manager at The Surin Phuket
Responded Apr 8, 2020
Dear Chris, Thank you for your positive feedback. We are happy to learn that you had a wonderful experience. Your kind comments, especially the ones pertaining our dedicated team members, have been forwarded to all concerned. In my opinion, there is no better beach on the island of Phuket to be found, especially not adjacent to a hotel. For those who seek relaxation away from the hustle & bustle, this is the perfect beach getaway setting. Non-motorized water sports such as canoes, body boards, stand-up paddle boards, snorkeling gears and two hobie catamarans are complimentary on offer. We look forward to welcome you back once the global situation allows to. Please feel free to contact me directly for any possible assistance with your arrangements. All the best, stay well. Manuel Mandaglio Resort Manager The Surin Phuket
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KTJ wrote a review Apr 2020
Jersey, United Kingdom17 contributions18 helpful votes
The hotel is stunning and the staff are fantastic - we visited just as the Coronavirus restrictions were being introduced and flights were being cancelled - a very unsettling time for all, but the staff showed no sign of anxiety and were always so smiley and cheerful. The reception staff were helpful in calling the airport and airlines to help us find out if we could get home. The food was delicious in all restaurants - the guest numbers dwindled as the holiday progressed, so the attention from the staff increased which was great - not intrusive. The bar staff were attentive making delicious cocktails to enjoy whilst watching the sunset. Lovely comfy sofa/beanbags! The beach staff were helpful with the watersports and kept the beach so clean The rooms set in the hillside were airy and well designed to feel peaceful- the air conditioning and the smell of camphor was a great welcome home at the end of an evening! It was so peaceful - we look forward to revisiting without the worry of whether we can get home!
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Date of stay: March 2020
Value
Cleanliness
Service
3 Helpful votes
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Response from The_Surin_RM, Manager at The Surin Phuket
Responded Apr 5, 2020
Dear 219katet, Thank you for the wonderful review. Your kind praises have been shared with the entire team. We are delighted to read that our associates were able to keep up the positive spirit despite the uncertain times. For now we have closed our doors for a large-scale maintenance project of the entire property which has already been planned since last year. We look however much forward to welcome you and all the other guests back as of Q4 2020. Our reservations team remains with pleasure at everyones disposal and please feel free to contact us at hotel@thesurinphuket.com for any possible assistance with your arrangements. For now we wish you all stay well and remain with kind regards. Manuel Mandaglio Resort Manager The Surin Phuket
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PRICE RANGE
$229 - $848 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the surin phuket hotel thalang, chedi phuket hotel thalang, chedi phuket thalang, chedi hotel phuket
LOCATION
ThailandPhuketThalang DistrictChoeng Thale
NUMBER OF ROOMS
103
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Frequently Asked Questions about The Surin Phuket
Which popular attractions are close to The Surin Phuket?
Nearby attractions include Aman Tailor Surin Beach (0.2 miles), G-World Fashion (0.3 miles), and The Gallery Carpet Shop (0.2 miles).
What are some of the property amenities at The Surin Phuket?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Surin Phuket?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Surin Phuket?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Surin Phuket?
Yes, free parking is available to guests.
What are some restaurants close to The Surin Phuket?
Conveniently located restaurants include Riverside Restaurant, Surin Chill House, and The Beach Restaurant at The Surin Phuket.
Are there opportunities to exercise at The Surin Phuket?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does The Surin Phuket have an airport shuttle?
Yes, The Surin Phuket offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Surin Phuket?
Yes, dry cleaning and laundry service are offered to guests.
Does The Surin Phuket offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to The Surin Phuket?
Many travelers enjoy visiting Wat Phra Thong (5.5 miles).