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Angsana Laguna Phuket

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Angsana Laguna Phuket
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1,890 Reviews from our TripAdvisor Community

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Showing 1,437: English reviews
Hong Kong, China
Reviewed May 13, 2016

Had a company meeting and team building here. Reservations very well planned, met our every request and frequent changes with patience. Flawless execution, team building activity very professional and well organised it was great fun. Highly recommend.

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Helpful?
Thank Misterchan16
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear Misterchan16 Thank you for your valuable review and appreciate your positive remarks regarding our meeting facilities and team building. We are glad to hear that you enjoyed your stay and team building activities at our resort. We hope to have the opportunity to welcoming you back to Angsana Laguna Phuket and providing you with another blissful stay soon. Warm...

Suzhou
Reviewed May 13, 2016

Very nice place to stay for a family vacation. Private beach, kinds of food, friend staff. It would be better to free use the facility of other hotel. The service is very good, recommended several restaurant outside.

Review collected in partnership with Angsana
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Helpful?
Thank zhangming512
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear zhangming512 Thank you for sharing your fantastic experience with other travelers. We appreciate your positive remarks about our resort facilities and customer services. We hope to have the opportunity to welcome you back and providing you with another blissful stay in the not too distant future. Warm regards, Brian Connelly General Manager

Bangkok, Thailand
Reviewed May 12, 2016

My family and I stayed at this hotel for 9 days in early May. The best thing about this hotel is the facilities. The lagoon and kids pool was a big hit with my 8-year-old. Staff were friendly, kind and helpful, especially the personnel at Market Place during breakfast time. The cons...there are some. Before going, I wrote multiple emails...

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Helpful?
2Thank T B
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear T B Thank you for taking time to put the comments in TripAdvisor and appreciate your valuable feedback. It was nice to hear that you enjoyed your overall stay and were impressed with our hotel facilities, and the genuine hospitality of our associates. However, we truly regret that you experienced some challenges with our reservation team in handling your...

Taoyuan, Taiwan
Reviewed May 11, 2016

Relaxing holiday for Family of four. Resort is far enough from Patong to be relaxing but close enough to commute for shopping etc. The rooms were spacious and clean and well maintained. Found the service friendly and efficient.

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Helpful?
Thank OmarLien
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear OmarLien Thank you for your positive review in relation to your recent stay. We are very delighted to hear that you enjoyed your stay at Angsana Laguna Phuket. In particular, the comfortable spacious rooms, and were pleased with our customer service. We look forward to welcoming you back and providing you with another blissful stay in the near future....

Orlando, Florida
Reviewed May 11, 2016

Beautiful property. Several dining options. Resort has several events going on. Beach access. Excellent burger at bar on beach. Clean rooms with balcony. Great hosekeeping service. Prices are at a much high end compared to other properties in phuket. Large breakfast buffet with good variety.

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Helpful?
Thank Marryam K
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear marryam13 Thank you for your review and appreciate your valuable feedback in regards to your recent stay at Angsana Laguna Phuket. We are glad that you experienced a vibrant holiday at our resort ,and we hope to have the opportunity to welcome you again soon. Warm regards, Brian Connelly General Manager

Bangkok, Thailand
Reviewed May 10, 2016

Our family have a wonderful time in Angsana Laguna Phuket and the villa and the sea view are excellent. The restroom is very big. All in all the Angsana Laguna is a well run, well maintained resort with fabulous friendly cheerful staff & is an ideal resort for children who are so welcomed & catered for. Shops are close by...

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Helpful?
Thank Aoikannika
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear Aoikannika Thank you for your kind words about our resort. Receiving positive messages such as this encourages us to always do best in creating an excellent destination for our guests. We are glad you and your family had a superb time and we look forward to welcoming you back in the not too distant future. Warm regards, Brian Connelly...

Reviewed May 7, 2016

the stoves, the main door lock and the shower inside the villa was out of order. We can't use the key card to open the villa door until they changed the door lock on day 3. We don't have hot shower all the time. The pool villa is far from the main building but they have provided transport to transfer...

Review collected in partnership with Angsana
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Helpful?
Thank connielaw95
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear connielaw95 Greetings from Laguna, Phuket. We appreciate your sharing your comments about your stay. In regards to the unfortunate mechanical issues you faced, we extend our sincere apologies. As a gesture of our apology, we provided a complimentary late check-out and we waived the upsell fee for your upgrade. At that time, you expressed your satisfaction with our act...

Sydney, Australia
Reviewed May 1, 2016

Do not be fooled by the glossy pictures on the website, this place is not a 5 star hotel! It certainly has potential but is badly in need of a refresh and rethink. First let me start with the positives. The hotel staff are great; very warm, friendly and helpful. We spent most of our days at Xana Beach Club...

Review collected in partnership with Angsana
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Helpful?
Thank James C
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear James C We sincerely appreciate your comments on Trip Advisor. Thank you for your positive remarks about our resort staff, who are truly wonderful people, committed and dedicated to serving all guests with traditional Thai hospitality. Xana, our Beach Club located right on Bang Tao Beach makes the Angsana one of just a few resorts on Phuket with their...

Reviewed May 1, 2016

Beautiful hotel. The room is big, very comfortable and clean. The breakfast is very god and has many things to choose, a baby elephant visit us during the breakfast, it is very fun to see and you can feed him too if you want. The swimming pool is gorgeous and the beach is beautiful. We asked for a late check...

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Helpful?
1Thank Andreia R
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear Andreia R Thank you for your kind words about our resort. Receiving positive messages such as this encourages us to always do best in creating an excellent destination for our guests. We are glad you enjoyed your stay and we look forward to welcoming you back in the not too distant future. Warm regards, Brian Connelly General Manager

Wuhan
Reviewed April 30, 2016

Our family have a wonderful time in Angsana Laguna Phuket,and the villa and the sea view are excelltent,but the shuttle bus should on time.Unfortunately I have lost my lovely camera the day we check out,so please contact me if there is any further imformation.

Review collected in partnership with Angsana
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Helpful?
Thank 778zhey
Brian C, General Manager at Angsana Laguna Phuket, responded to this review

Dear 778zhey Thank you for taking the time to write about your recent holiday experience at Angsana Laguna Phuket. It was our great pleasure to hear that you and your family had a wonderful time at our resort. However, we are truly sorry to hear that you lost your camera on your departure date. We have checked for your camera...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
Official Description (provided by the hotel)
Warm tropical sun, pristine white sand beaches and a shimmering blue sea. Angsana Laguna Phuket has it all. Play golf, snorkel, island hop, or bask on the beach, this is the ideal resort to spend a restful beach vacation, romantic rendezvous or a fun-filled family holiday. Angsana Laguna Phuket is the flagship establishment of the Angsana Hotels and Resorts - managed by luxury hospitality brand, the Banyan Tree Group. The resort features 401 immaculately decorated guest rooms, lofts, suites and private villa residences. ... more   less 

Additional Information about Angsana Laguna Phuket

Address: 10 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket 83110, Thailand (Formerly Sheraton Grande Laguna Phuket)
Location: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: $99 - $418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Angsana Laguna Phuket 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Angsana Laguna Phuket Hotel Thalang
Sheraton Hotel Cherngtalay
Sheraton Resort Cherngtalay
Sheraton Phuket
Sheraton Grande Laguna Phuket
Phuket Sheraton
Angsana Laguna Phuket Thailand
Hotel Style:
#2 Business Hotel in Choeng Thale
#5 Top resorts Hotel in Choeng Thale
#6 On the Beach Hotel in Choeng Thale
#7 Family Hotel in Choeng Thale
#8 Spa Hotel in Choeng Thale
#9 Luxury Hotel in Choeng Thale
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Questions & Answers

Here's what travelers have asked, with answers from Angsana Laguna Phuket staff and other travelers.
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Questions? Get answers from Angsana Laguna Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Low floor room is better.”
jeehyek2017, 3 days ago | Read review
“Lake view rooms are awesome!”
Lyndz86, 6 days ago | Read review
“Ask for a high floor for a better view of the lagoon”
Explorer4769, 1 week ago | Read review
“Check with front desk for free upgrade while check in”
Samksh, 4 weeks ago | Read review
“Grand Rooms ”
DebC256, Mar 14, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question