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Novotel Phuket Surin Beach Resort.

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Novotel Phuket Surin Beach Resort.
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1,125 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Phuket Surin Beach Resort.
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Showing 846: English reviews
Reviewed April 15, 2014 via mobile

Hotel was formerly Courtyard by Marriott. The conditions in room were poor. Toilet and shower room was very dirty and old. Look like house keeping staff never clean it before as well as elevator. We found a lot of ants in front of the room next door from in room dining. Absolutely old, dirty and poor service of staff. Staff...

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Helpful?
2Thank Alexander P
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Alexander P, Thank you for taking the time to complete a review of the Resort after your recent stay with us. Your constructive feedback was greatly appreciated. First of all, we would like to apologize for any inconvenient caused during your stay and thank you for your comments regarding our bathroom facilities and services. This is very important to...

Dubai, United Arab Emirates
Reviewed April 14, 2014

I stayed in this hotel temporarily so that I can find an alternative luxury hotel to stay-in (after the Hyatt ordeal which ruined by vacation). I am impressed with the staff at reception. They are always smiling and really attentive to guest needs (unlike Hyatt Phuket). My friends and I got a suite and unfortunately, the AC was not working....

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2Thank Hasli S
Burleigh Waters, Australia
Reviewed April 11, 2014

My partner and I travelled all over Thailand and finished with a week here at DoubleTree. After staying in a variety of hotels and resorts throughout our stay, we came to the conclusion you don't get more for your money. At least not here. The prices here are quite expensive, which was to be expected until you pay a service...

Review collected in partnership with DoubleTree by Hilton
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Thank Jacob R
Balgowlah, Australia
Reviewed April 9, 2014

this resort feels more like a hotel with a pool. It doesnt have a resort feel to it and although the location is fantastic there are a few areas in which the resort can improve itself. There is no mini bar, the bathrooms in the rooms need an update, they need to spray all of the guests rooms every night...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank thiagom887
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Thiagom887, Thank you for taking the time to complete a review of the Resort after your recent stay with us. I was pleased to note that you found our resort is in a great location and in generally you had a nice stay with us. However, I would like to apologize for any inconvenience during your stay at the...

Phiket, Thailand
Reviewed April 5, 2014

This hotel is very suitable for child because they've got big swimming pool and slider as well. Service was excellent and staff very helpful. The room was very clean. Our family has a great time when we were stayed in this hotel . ^^

Review collected in partnership with DoubleTree by Hilton
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Thank Chaiwat T
Reviewed April 4, 2014

consistently missed on the details I expected better of a Hilton Hotel. There was little or no Pool side service, the in room dining often had run out of basic things like Wine and ice cream my hotel transfers which had previously been confirmed by email did not turn up

Review collected in partnership with DoubleTree by Hilton
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Thank KmoKmoKmo
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear InByronOften, Thank you for taking the time to complete a review of the Resort after your recent visit, your constructive feedback was greatly appreciated. Please allow me to apologize for any inconvenience during your stay at the resort. It is definitely not what we set out to achieve for our guests. However, I would like to thank you for...

Phuket, Thailand
Reviewed April 2, 2014

The hotel was fine (very family oriented), but our room had a terrible sewage smell to it which kept us up the first night. Management moved us without question the next day, but it did make for a poor initial impression.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Kathleen Ann O
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Kathleen Ann O, Thank you for taking the time to complete a review of the Resort after your recent visit, your constructive feedback was greatly appreciated. Please allow me to apologize for a disappointing stay you had with us recently, it is definitely not what we set out to achieve for our guests and I am sorry for any...

Reviewed March 30, 2014 via mobile

I booked two rooms for ourself and kids . Hotel is design for kids and family . The water park in hotel is designed for kids . Safety aspect is given priority . Breakfast in hotel is excellent . The lobby is excellent . The surin beach is only 500 meters from hotel . If you go to beach and...

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3Thank Prashant K
Hong Kong, China
Reviewed March 29, 2014

When I arrived hotel at 2 am, they gave me a cookies with very warm welcome and also gave me late check-out at 2 pm without charge. But the breakfast was limited choices. Need to improve. Especially the coffee, they did not have Latte for free. They need to charged. How come?

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Helpful?
3Thank Raymond_Choi1210
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Raymond_Choi1210, Thank you for taking the time to complete a review of the Resort after your recent stay with us. I was pleased to read that you experienced our warm welcome when you arrived at our resort and generally you had a great holiday. As for the coffee Latte, we have to charge for the special coffee because of...

Penang, Malaysia
Reviewed March 26, 2014

Good value for money. Hotel is 30 mins from the airport which was a plus for us. Concierge service was lacking upon our arrival and departure. Clean rooms but complimentary beverages, water and toiletries were not replenished daily. The staff at the reception area were very helpful. Overall a good stay and experience.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank Lim A
Thitirat T, Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Lim A, Thank you for taking the time to complete a review of the Resort after your recent visit, your constructive feedback was greatly appreciated. I was pleased to read that you enjoyed our resort and generally had a pleasant holiday. We truly appreciated your positive comments. Thank you for staying with us and we hope to welcome you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Business Center with Internet Access
Official Description (provided by the hotel)
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more   less 

Additional Information about Novotel Phuket Surin Beach Resort.

Address: 106/27 Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly DoubleTree Resort by Hilton, Phuket-Surin Beach)
Location: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: $50 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Surin Beach Resort. 4*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda and Hotels.com so you can book your Novotel Phuket Surin Beach Resort. reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Phuket At Surin Beach Hotel 1234587
Courtyard Hotel Cherngtalay
Phuket Courtyard
Courtyard Surin Beach
Novotel Phuket Surin Beach Resort. Thailand
Hotel Style:
#11 Spa Hotel in Choeng Thale
#13 On the Beach Hotel in Choeng Thale
#14 Romantic Hotel in Choeng Thale
#15 Luxury Hotel in Choeng Thale
#15 Family Hotel in Choeng Thale
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Phuket Surin Beach Resort. staff and other travelers.
52 questions
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Questions? Get answers from Novotel Phuket Surin Beach Resort. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Suite is worth the extra money if you stay with 2 adults + 2 kids.”
 of 5 bubbles SeldomFlyer, Dec 20, 2016 | Read review
“if possible, try to get a room in the ground floor with terrace and pool access!!”
 of 5 bubbles counter50, Dec 8, 2016 | Read review
“Ground floor rooms have much better balconies and you can walk into the pool.”
 of 5 bubbles michielb760, Sep 6, 2016 | Read review
“If you want to be right at the swimming pool without any steps, ask for a ground floor unit.”
 of 5 bubbles ashleymG9693GJ, Aug 13, 2016 | Read review
“ground suites are large and sunny”
 of 5 bubbles 810saleha, Jul 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question