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Novotel Phuket Surin Beach Resort.

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Novotel Phuket Surin Beach Resort.
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1,126 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel Phuket Surin Beach Resort.
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Showing 846: English reviews
Brisbane, Australia
Reviewed December 16, 2014

We enjoyed staying at this hotel. On arrival we were met by very friendly staff and warm cookies! This hotel has a lot going for it. Beautiful pool area surrounded by trees giving a very peaceful feel. The kids pool is separate from the main pool and has a kids slide, making this resort a very kids friendly hotel. The...

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Helpful?
1Thank 30vicki
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear 30vicki, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you enjoyed your stay with us. Enjoying time by the pool is sure a big blast for kids and parents alike. Champions Bar & Grill, our latest addition to the resort outlets, actually offers 8 HD TV...

Melbourne, Victoria, Australia
Reviewed December 14, 2014

We enjoyed staying here. The staff are all really friendly and helpful. The breakfasts are really good with a huge variety. The pool is lovely and is surrounded by trees. The beach is only 100 metres walk. The only thing is that the rooms are a little tired, but they are still comfortable and cleaned every day.

Review collected in partnership with DoubleTree by Hilton
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2Thank Jenny T
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Jenny T, Hope you're doing fine... Thank you for recently taking the time to review our property on TripAdvisor. We are glad to hear that you enjoyed your stay with us and I have shared your words of encouragement with our Team Members. We look forward to providing you an even better experience during your next stay! Wishing you...

Bengaluru, India
Reviewed December 10, 2014

We arrived by 6 PM and were welcomed with a drink and warm cookies. To our surprise, being a HHonors member we were given breakfast, Wi-Fi and evening cocktails all as complimentary. The room was clean and big with a living room. The furniture was appealing and the upholstery was neat and clean. Food is reasonable priced. The breakfast spread...

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Helpful?
Thank GuruPrasad80
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear GuruPrasad80, Hope you're doing fine... Thank you for taking the time to recently review our property on TripAdvisor. We are delighted to hear that you enjoyed your stay with us and I have shared your words of encouragement with our Team Members. Regarding the knowledge of the island and things to do visit while here, I have discussed with...

Viseu, Portugal
Reviewed December 9, 2014

We arrived and waited for about 2 hours for a room (after 15:00, which, according to the website and hotels rules, is the check-in time. Some collegues waited until 18:30 to get a room...); the staff is not helpful and some barely speak english. Side-by-side with the other there is a big field flooded (construction site?) and smelling awfully (the...

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Helpful?
Thank PauloC8282
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear PauloC8282, Hope you're doing fine... I would like to sincerely apologize for the inconveniences you experienced during your stay with us. Certain elements you mentioned were unfortunately out of our control. Regarding the issues at check-in, I have spoken with the Front Office team to ensure this problem would never happen again. We also organize several training classes to...

Varna, Bulgaria
Reviewed December 9, 2014

Excellent service. Cozy and fresh rooms. Towels changed regularly. Perfect for romantic vacation. Very close to Surin beach just 5 minutes walking distance. Friendly and helpful staff. I strongly recommend it!!!

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1Thank SilviaTY
Shanghai, China
Reviewed December 3, 2014

Just back from another trip to beautiful Phuket where we tried this resort for the first time, and we were very, very satisfied. Our excellent experience started at the airport where the hotel car was waiting for us as promised (cool towels in the car and bottles of water) and upon arrival at the Doubletree we were warmly greeted with...

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Helpful?
2Thank Joel8610
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Joel8610, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you appreciated your stay with us; we strongly believe that the little things mean everything and your comment truly reflects our commitments to exceed guests expectations. We hope to see you soon in a near future and...

hong kong, China
Reviewed December 1, 2014

a nice hotel with a great location with friendly staff. hotel offers a big pool area with bar and restaurant with good variation of drinks and food. it is just a few minutes walk from very nice beach with lot of restaurants. wifi worked excellent in room.

Review collected in partnership with DoubleTree by Hilton
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1Thank Marten H
Hangzhou, China
Reviewed November 30, 2014

When searching for a place to stay, I look for 4 things - price, cleanliness, service, and location. Double Tree Phuket rates high on all four. The location is within a short walking distance to the quite, pristine Surin Beach and a 20 minute tuk-tuk ride will transport you to the party athmosphere of bustling Patong Beach. Hotel staffs are...

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Helpful?
Thank Melanie H
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Melanie H, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are glad to hear that you appreciated staying with us and I have shared your words of encouragements with our Team Members. Indeed, family travelers will be pampered having the children enjoying their day at our Kids World. We hope to...

Manila, Philippines
Reviewed November 30, 2014 via mobile

Returned once more to the Doubletree Surin and again it did not disappoint. Beautiful pool courtyard, quiet and peaceful. A short stroll puts you on Surin beach which is pristine. Service is top notch and the staff all go out of their way to make your stay and enjoyable one. Highly recommended.

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Helpful?
Thank Scott G
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Scott571, Hope you're doing fine... Thank you for your time recently reviewing our property on TripAdvisor. We are delighted to hear that you enjoyed your stay with us; please be assured that I have shared your words of encouragement to our Team Members. We hope to see you soon in a near future and wish you a very nice...

Kuala Lumpur, Malaysia
Reviewed November 30, 2014

I always have a marvelous stay at Double Tree Phuket, and loved the Surin beach area! The room was spotless, and I heard another visitor saying the same. The fouth-floor room overlooked the pool, the mattresses were the best ever, and the staff were pleasant and helpful. I do believe the resort offer best value for the price.

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1Thank poofthenmagic
Stefano C, Public Relations Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear poofthenmagic, Hope you're doing fine... Thank you for taking the time to recently review our property on TripAdvisor. We are happy to hear that you enjoyed our facilities and consider our property the best value you can get on Surin Beach. We hope to see you soon in a near future. Wishing you a very nice day, Best regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Business Center with Internet Access
Official Description (provided by the hotel)
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more   less 

Additional Information about Novotel Phuket Surin Beach Resort.

Address: 106/27 Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly DoubleTree Resort by Hilton, Phuket-Surin Beach)
Location: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: $54 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Surin Beach Resort. 4*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Agoda so you can book your Novotel Phuket Surin Beach Resort. reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Phuket At Surin Beach Hotel 1234587
Courtyard Hotel Cherngtalay
Phuket Courtyard
Courtyard Surin Beach
Novotel Phuket Surin Beach Resort. Thailand
Hotel Style:
#11 Spa Hotel in Choeng Thale
#12 On the Beach Hotel in Choeng Thale
#14 Romantic Hotel in Choeng Thale
#14 Luxury Hotel in Choeng Thale
#15 Family Hotel in Choeng Thale
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Phuket Surin Beach Resort. staff and other travelers.
52 questions
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Questions? Get answers from Novotel Phuket Surin Beach Resort. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Suite is worth the extra money if you stay with 2 adults + 2 kids.”
 of 5 bubbles SeldomFlyer, Dec 20, 2016 | Read review
“if possible, try to get a room in the ground floor with terrace and pool access!!”
 of 5 bubbles counter50, Dec 8, 2016 | Read review
“Ground floor rooms have much better balconies and you can walk into the pool.”
 of 5 bubbles michielb760, Sep 6, 2016 | Read review
“If you want to be right at the swimming pool without any steps, ask for a ground floor unit.”
 of 5 bubbles ashleymG9693GJ, Aug 13, 2016 | Read review
“ground suites are large and sunny”
 of 5 bubbles 810saleha, Jul 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question