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Novotel Phuket Surin Beach Resort

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106/27, Moo 3 Surin Beach, Choeng Thale, Phuket 83110 Thailand
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1390)
Pool & Beach (302)
Room & Suite (235)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Phuket Surin Beach Resort
Updated 09/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 67 hotels in Choeng Thale
Location
Cleanliness
Service
Value
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. Siam Adventure Club features exclusive world-class entertainment and modern amenities for an unforgettable adventure. Feel welcome with our squad of rangers and Elfie the Elephant welcoming you from your first steps into the resort. During your stay, take advantage of the marvelous Kid’s world, the modern Arcade Game’s room
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Water park
Babysitting
Parking
Public wifi
Pool / beach towels
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Swimup bar
Poolside bar
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Taxi service
Spa
Facial treatments
Head massage
Massage
24-hour security
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
Thai
1695Reviews120Q+A100Room tips
Traveler rating
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Popular mentions
Van N wrote a review Aug 2020
Manchester, United Kingdom11 contributions13 helpful votes
+1
Stayed over Christmas. Awful. Upon arriving the smell of raw sewage is disgusting. The place is very run down. The rooms were never cleaned as the maids never made it to the far ends and always started at the beginning . The pool was closed for days as it was covered in filth. The sun beds were always reserved: from 6 am all day. So unless you wanted an argument with some 30 stone Russian you had no where to sit. The breakfast was always so busy you had to wait for ages to get a table. The quality of the food very very poor. And not catered to anyone from the west. Noodles etc .The evening meals were over priced and dry and burnt. Some big chef chap swanned around with a dirty apron on. He could not cook beans. All extras like ice cream are served in tiny portions and so over priced it's obscene: which is why everything just stands empty. Surin beach itself is awful. Rubbish everywhere, with 1000s of beds that you are forced to rent daily as there is literally no beach left to even place a towel. So many Russians.
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Date of stay: December 2019Trip type: Traveled with family
4 Helpful votes
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Hootcocobatzroo wrote a review Mar 2020
Singapore, Singapore15 contributions36 helpful votes
Landed at airport in the late morning and was directed to the pickup point by the resort staff. Was pleasantly surprised by the spacious pick up car and friendly driver. There's two complimentary bottles of mineral water too. Arrived at the resort at 12pm, way before the check-in time of 2pm, and was told by the check-in staff that the room will be ready by 1.15pm. So my family went to nearby restaurant for lunch. Convenient shops and many restaurants on the main road 5mins walk from the resort. Returned to the resort to be told that the room will be ready at 1.30pm instead. Finally managed to check-in at 2pm and was directed to our room. Spacious room with full amenities. Nice view from the balcony. But there could be few areas of improvement. - bed was extremely creeky with every sitting and turning. Not sure if it's a special feature of the bed, but my partner and baby were disturbed by the sound while sleeping - there's only 1 sachet of tea per room. Could have provided more by default. - there's a lot of ants in the bathroom - the dustbin in the toilet do not have a plastic bag although the one in the room have it. There could be some standardisation to have plastic bag in all dustbins. Enjoyed the multiple facilities of the resort. There's a big pool to swim in. Movie screenings, counter for day tours, mini games near the pool for kids. There's also 2 big water slides for older kids. All in all, a good place for family vacation.
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Date of stay: January 2020Trip type: Traveled with family
2 Helpful votes
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Stephanie B wrote a review Mar 2020
Yattalunga, Australia8 contributions19 helpful votes
I was travelling with my husband and two adult children and their partners. The hotel was definitely set up more for families with young children, but we all thoroughly enjoyed our stay. A close walk to the beach, which was idyllic, particularly at sunset, with a great choice of food stalls. The hotel staff were all very friendly and helpful. The rooms were good and roomy, but the beds were very hard. We only ate breakfast at the hotel, which was delicious, and no problems with overcrowding and constantly topped up food stations & great coffee machines (and lots of them). Plenty of lounges around the pool and great waterslide (I was assured by my children aged 35 and 27). Cocktails in Champions Bar were excellent.
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Date of stay: March 2020
2 Helpful votes
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sherrie391 wrote a review Mar 2020
Bankstown, Australia80 contributions127 helpful votes
Room was great, plenty of room with two adults two kids 3&1, although the bed was rock hard. Breakfast was good albeit lacking in day to day variety. Pool and slides are great fun. Staff are mostly great. The only issue I had was with the lifeguards at the pool on the day of the foam party. They let the foam get huge, to the point where my daughter (who can swim with a floaty) was trapped in it. I had to jump in to get her, whilst the lifeguards chatted amongst each other. I can't help but watch my kids, so that was lucky, but there are plenty of people who will put faith in the fact that there are lifeguards there. This happened on our last day so it was quite the sour taste left in our mouths. Otherwise it's a good place.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
4 Helpful votes
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mrwangShanghai wrote a review Mar 2020
Shanghai, China915 contributions69 helpful votes
We spent one week at Novotel. My wife arrived one day before and got a room on the 1st floor, just next to the elevator. When she arrived in the room, she noticed a very bad smell. The next day she asked to another room, and fortunately, they gave us a family room with pool access, with a king size bed, plus bunk bed for the kids. First thing, breakfast time. Too many people, you have to wait for a table. Lots of choice but quality and taste not so good. Facilities are ok, like the 24 hours gym but there is only one bike, step and treadmill... There is one pool table, one table tennis and one fusball (they do not have the propers balls to play). Good wifi available everywhere. Staff in general do not care at all, you do not feel as a customer. This is the first time I visited a Novotel and I do not think I will stay again. Plus services are very expensive (ex: it costs 700 THB from the airport to the hotel. If you request the airport transfer, they will charge 2 or 3 times...), drinks and food are also expensive. That's why most of the guests are eating out of the hotel.
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Date of stay: February 2020
Rooms
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Room Tip: rooms with swimming pool access
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3 Helpful votes
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PRICE RANGE
$57 - $198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard phuket at surin beach hotel 1234587, courtyard hotel cherngtalay, phuket courtyard, courtyard surin beach
FORMERLY KNOWN AS
DoubleTree Resort by Hilton, Phuket-Surin Beach
LOCATION
ThailandPhuketThalang DistrictChoeng Thale
NUMBER OF ROOMS
254
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Frequently Asked Questions about Novotel Phuket Surin Beach Resort
Which popular attractions are close to Novotel Phuket Surin Beach Resort?
Nearby attractions include Aman Tailor Surin Beach (0.07 miles), Surin Beach (0.2 miles), and Harry Boutique Fashion Tailor (0.2 miles).
What are some of the property amenities at Novotel Phuket Surin Beach Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Phuket Surin Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Phuket Surin Beach Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel Phuket Surin Beach Resort?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Phuket Surin Beach Resort?
Conveniently located restaurants include Surin Chill House, Phuket Coffee Lab, and Oriental Spoon.
Are there opportunities to exercise at Novotel Phuket Surin Beach Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Novotel Phuket Surin Beach Resort have an airport shuttle?
Yes, Novotel Phuket Surin Beach Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Phuket Surin Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Novotel Phuket Surin Beach Resort?
Many travelers enjoy visiting Wat Phra Thong (5.5 miles).
Is Novotel Phuket Surin Beach Resort accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.