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Novotel Phuket Surin Beach Resort.

1,284 reviews
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Traveler (863)
Room & Suite (204)
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Overview
  • Excellent42%
  • Very good34%
  • Average17%
  • Poor4%
  • Terrible3%
Travelers talk about
“water slides”(109 reviews)
“double tree”(58 reviews)
“kids world”(31 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
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Offers from Novotel Phuket Surin Beach Resort.
Special Offer: UP TO 30% - EARLY BOOKING
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Name/address in local language
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Rooms
Feb 5Feb 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,284)Write a Review
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170
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42
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All reviewswater slidesdouble treekids worldsurin beachkids clubchampions barcourtyard marriottsuite roompool areafamily hotellarge fridgesofa bedbreakfast buffetkids activitieswelcome drinkmini martgreat for families
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1 - 5 of 940 reviews
Reviewed 2 days ago via mobile

We are a family with 2 small children of 4 and 2 and stayed there for xmas. The hotel is super nice , the pool is quite big and goes around the hotel , so it never felt crowded at all. The sliders were my...More

Thank LeslyBru
Hotel's Favorite
Reviewed December 14, 2017 via mobile

Lovely hotel, stayed for 6 nights. We were upgraded to a ground floor pool view - which was fantastic to walk straight out to pool area. Pools and gardens were immaculate. Room was big enough for 3 of us and clean. I loved the Planet...More

2  Thank Bliss_Me_Out
Response from Fraser R, General Manager at Novotel Phuket Surin Beach Resort.Responded 4 weeks ago

Dear valued customer, Thank you so much for sharing your experiences with other travelers on Trip Advisor. We are very happy that you enjoyed your stays at Novotel Phuket Surin as you mention about our nice room, swimming pools, and our lovely/helpful team member. Please...More

Reviewed 4 days ago via mobile

We had a few days off and spontaneously decided to go somewhere from Hongkong. We ended up flying to Phuket and staying in the Nobotel Surin Beach Resort. It was a good choice and I wish I could have stayed longer! Our two boys, 6...More

Thank Cornelia B
Reviewed 2 weeks ago

Pros Friendly staff Family friendly with adequate activities Nice pool area Convenient location to a lovely beach Cons Low water pressure Inadequate food options at buffet Cold meats at New Year's Eve party Older rooms and bathrooms Mouldy doors in bathroom Water jug that leaked...More

Review collected in partnership with Accorhotels.com
Thank JacqSV
Response from Fraser R, General Manager at Novotel Phuket Surin Beach Resort.Responded 1 week ago

Dear JacqSV, Thank you for sharing your thoughts on the experience you have been having at our resort on your recent stays. I am delighted to hear how much you enjoyed the best experience at our resort and appreciate your compliment about friendly team members,...More

Reviewed 2 weeks ago via mobile

Stayed 4 nights and we arrive at 5pm. Still our room was not ready, however the staff handles it very well. He says that they are preparing and do last minutes checks at our room. We were also given drink vouchers at the bar while...More

Thank QF1WORLD
Response from Fraser R, General Manager at Novotel Phuket Surin Beach Resort.Responded 1 week ago

Dear valued customer, Thank you for sharing your wonderful feedback. We love reading that your experience with us was wonderful in every regard, should it be for the facilities and services of the resort, but most importantly for the dedicated attention from our teams. Be...More

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About
Amenities
Top amenities
Room Service
Fitness Center with Gym / Workout Room
Restaurant
Free Parking
Bar/Lounge
Spa
Pool
Beachfront
Free Internet
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Pool
Outdoor pool
Details
Price range
$67 - $211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Spa Hotel in Choeng Thale
#14 On the Beach Hotel in Choeng Thale
#15 Luxury Hotel in Choeng Thale
#15 Family Hotel in Choeng Thale
#15 Romantic Hotel in Choeng Thale
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$67 - $211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Spa Hotel in Choeng Thale
#14 On the Beach Hotel in Choeng Thale
#15 Luxury Hotel in Choeng Thale
#15 Family Hotel in Choeng Thale
#15 Romantic Hotel in Choeng Thale
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (863)
Room & Suite (204)
Pool & Beach (202)
Dining (88)
Hotel & Grounds (511)
Family and Play Areas (31)
Bathroom (30)
Questions & Answers
Ask a question
jua83
January 6, 2018|
AnswerShow all 3 answers
Response from QF1WORLD | Reviewed this property |
We stayed at room with direct pool access that have been renovated but its not a suite. I'm sure they have the renovated suite as I was told that our room was in the building thats been renovated. There are plenty of local... More
1
Vote
Angelica S
December 15, 2017|
AnswerShow all 3 answers
Response from 18compo | Reviewed this property |
towards the back. and on ground level. Your door card will open up the place. above it is the spa balance
0
Votes
toob82
November 9, 2017|
AnswerShow all 4 answers
Response from Gita B | Reviewed this property |
interconnecting rooms
0
Votes
Room Tips
"Choose poolside terraces and make sure renovated rooms"
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"Plan for maximum 2-3 days"
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"Get a Suite if you have older kids like 6 & above."
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"Ridiculous Hotel Policy with very poor senior management"
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