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231, Moo 3 Phuket, Mai Khao, Phuket 83110 Thailand
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Traveler (8366)
Pool & Beach (1345)
Videos (3)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/10/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Phuket Resort & Spa
Updated 07/10/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 23 hotels in Mai Khao
Location
4.1
Cleanliness
4.7
Service
4.7
Value
4.2
2022 Travelers' Choice Best of the Best
JW Marriott Phuket Resort & Spa is set in lush tropical gardens, with 17 kms of natural oceanfront. Twenty minutes north of the airport and steps from Mai Khao Beach, our Phuket, Thailand resort's grounds comprise 262 spacious rooms including 12 suites, all facing towards the Andaman Sea. Facilities include eleven restaurants and bars, Thai cooking school, three magnificent pools, full-service Mandara Spa, on-site turtle shelter, shopping arcade, activities-packed kids club including on-site turtle shelter. The fitness center includes two tennis courts, yoga sala. Golf available nearby.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Kids stay free
Valet parking
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Plunge pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Diving
Game room
Tennis court
Aerobics
Bicycle tours
Billiards
Entertainment staff
Patio
Table tennis
Waterslide
Video game console
Babysitting
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Open-air bath
Pedicure
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Soundproof rooms
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Bidet
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Chinese, Filipino, Thai
Hotel links
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Location

Full view
67Somewhat walkable
Grade: 67 out of 100
36Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
6466Reviews389Q+A100Room tips
Traveler rating
  • 5,054
  • 1,013
  • 246
  • 95
  • 58
Time of year
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Popular mentions
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Most Recent
Gabriella wrote a review Oct 1
London, United Kingdom36 contributions18 helpful votes
A wonderful stay. Stunning hotel! Thank you to my housekeeper, Burn. The room was beautiful 💕 the pools are stunning, water given to you without asking. I can’t wait to come back! The only thing that could be improved is litter on the beach. It would be amazing if you could employ staff to pick litter from the beach, there is a responsibility for the hotel to lead the way in keeping the natural environment clean. Stunning hotel. Also GET THE BREAKFAST! Delicious and huge variety
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Date of stay: October 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Princeluna wrote a review Aug 2022
12 contributions19 helpful votes
Hotel's Favorite
Sine before arrival we got support and good advise from Khun Game Guest Service Supervisor which he show a really good attitude and willing to help and willing to offer best help to guests, once stay in room really nice and clean and it even better with special care from Khun Som-O housekeeping who pay attention and care to make sure i will have memorable stay. Another touching point is staffs at Cucina restaurant Khun Jeeja and Sandy, beside a good foods but with special care from those staff make the meal be perfect combination. At breakfast if you have chance to talk with Khun Rachen you will love on his Hospitallity and his energy, he is making me feel very happy once talking with him. Really good jobs for this hotel
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 4 weeks ago
Dear supapicha2020, Warm greetings from JW Marriott Phuket. Thank you for taking your time to share your stay experience with us. I will pass your compliments to the entire team as it will be very motivational for them. Once again thank you for your amazing review and we look forward to welcoming you back in the near future. With our best regards, JW Marriott Phuket Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John wrote a review Oct 1
45 contributions48 helpful votes
Good: The resort had fantastic attentive service and a good variety of activities. The beachfront location was also pleasant. Room was comfortable - i appreciate the fan. We loved the live music and fire show at night. Enjoyed the signature french toast and juice bar at breakfast. Bad: Swimming pool waters were green throughout our two night stay. Hotel was clearly rundown. While we were walking in the hallway, a slab of cement fell from the second floor into the 1st floor walkway. We were 4 metres away, but if we were right under, it could have hurt. Hotel condition was not appropriate for its 5-star status. I enjoyed my stay because of the service, but the place needs a lot of maintenance.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Avoid first floor because of mosquitos, but the hotel had no mosquitos anywhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 2 days ago
Dear john5222, Warm greetings from the JW Marriott Phuket Resort & Spa. Thank you very much for your feedback and for sharing your experience. We would like to take this opportunity to apologize that we have clearly failed to meet your expectation. We will personally address each comment with relevant departments to ensure further improvements. We are looking forward hopefully to welcoming you back to JW Marriott Phuket Resort & Spa, With our best regards, JW Marriott Phuket Resort and Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tristanztan wrote a review Sep 2022
4 contributions5 helpful votes
Had a lovely time at the JW in Phuket. The grounds of the resort are gorgeous with so much variety to do everyday. Activities for both adults and toddlers. You can book a tennis partner, watch movies, organize day trips, or spend time at the spa. Also loved that there were 3 large pools one of which is great for kids. We were met at the entrance by Khun Oy at the concierge. A fabulous, caring host. Really made us feel at home. She gave a personal touch to an already memorable experience.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 2 days ago
Dear Tristanztan, Warm greetings from JW Marriott Phuket. Thank you for taking your time to share your stay experience with us. I will pass your compliments Khun Oy, the Concierge as it will be very motivational for her. Once again thank you for your amazing review and we look forward to welcoming you back in the near future. With our best regards, JW Marriott Phuket Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
defonjo wrote a review Sep 2022
Keysborough, Australia1 contribution
Beautiful hotel with beautiful staff. Fantastic buffet and food with perfectly manicured gardens everywhere. Jayson (Jay) at reception was exceptional, extremely friendly and helpful. He was efficient, responsive and made our stay all the more special. We could not have asked for better service. Highly recommend this resort - we had such an enjoyable and amazing stay. Will be more than happy to come back anytime.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 2 days ago
Dear defonjo, Warm greetings from JW Marriott Phuket. Thank you for taking your time to share your stay experience with us. I will pass your compliments Khun Jay, your Resort Ambassador as it will be very motivational for him. Once again thank you for your amazing review and we look forward to welcoming you back in the near future. With our best regards, JW Marriott Phuket Resort & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nanette L wrote a review Sep 2022
Geneva, Switzerland4 contributions2 helpful votes
This gorgeous resort has everything one might need to relax and enjoy some quality time with the family. It caters to families with (young) children yet has amenities for adults to enjoy as well. Nature-lovers would be happy to know that the resort tends its own herb garden and has a turtle sanctuary within its premises. Glass bottles and refillable shampoo/conditioner/body wash containers, all eco-friendly are also used here. We would like to thank the resort's staff for making our family vacation most memorable and relaxing. Permit us to commend most especially Jay, your guest relations manager, who gave us a warm welcome to the resort upon arrival. He was not only most accommodating, but provided us with excellent and efficient service throughout our seven day stay. Our apartment was kept clean and well stocked by Emily, Gina and Grace. Buggy drivers Ali, Gibson and Ashar helped us to be on time for our appointments.
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Date of stay: September 2022
Location
Service
Sleep Quality
Room Tip: The rooms facing the ocean near the south pool have the best views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 2 days ago
Dear enlomarda, Warm greetings from JW Marriott Phuket. Thank you for taking your time to share your stay experience with us. I will pass your compliments Khun Jay, your Resort Ambassador and the entire team as it will be very motivational for them. Once again thank you for your amazing review and we look forward to welcoming you back in the near future. With our best regards, JW Marriott Phuket Resort & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David Goo wrote a review Sep 2022
1 contribution
I stayed at JW Marriot this June as a Marriott titanium member. I enjoy the resort for a short stay. Fantastic accomodation and friendly staff providing 5 stars service. Well done and I look forward to coming back next year thank you!
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 2 days ago
Dear K7060KPdavidg, Warm greetings from JW Marriott Phuket. Thank you for taking your time to share your stay experience with us. I will pass your compliments to the entire team as it will be very motivational for them. Once again thank you for your amazing review and we look forward to welcoming you back in the near future. With our best regards, JW Marriott Phuket Resort & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Harshad D wrote a review Sep 2022
Fontana, California1 contribution
We stayed at this property in room # 2333 from 9/23 - 9/27. We were truly blown away by the location, amenities and service. Although everyone rolled out the red carpet for us Concierge Silawan (Sarah) Saar & Chef Sunil D. Bhoyar went above and beyond. Sarah planned out 4 day stay with various activities such as; ATV, James Bond Island tour & Shuttle around the city with meticulous detail right down to the weather and local market for final day of shopping. Everyday before our activities, we stopped at JW Cafe for breakfast where Chef Sunil would greet us with warm smile and kettle of masala chai. I was very glad to see under his supervision the Cafe and other restaurants had plenty of Vegan and Vegetarian option on the menu. Hotel has many activities to keep you busy throughout the day if you would like to stay onsite however we were hitting the road after breakfast therefore could not take advantage of them. We ended each day with beach front massage & the fire show. I'd say perhaps spare a day or two for the hotel itself after seeing rest of Phuket or decide to return back as we have for another trip in the near future with wife and kids. Highly recommend this place.
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 2 days ago
Dear harshadd2021, Warm greetings from JW Marriott Phuket. Thank you for taking your time to share your stay experience with us. I will pass your compliments to the entire team as it will be very motivational for them. Once again thank you for your amazing review and we look forward to welcoming you back in the near future. With our best regards, JW Marriott Phuket Resort & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
parth wrote a review Sep 2022
Singapore, Singapore1 contribution
It was an amazing experience to be at JW marriot phuket. Hospitality, food,warmth and amenities ; all were excelent. Just take note it is bit far from other attractions , but this is enough if you just want to pamper yourself with luxury vacation. The restaurants and staff were really good for my expectation. Also, concierge desk helped us is planning local activities and recommended most suitable options for our needs. Thanks Oyi for all your help. We are looking forward for another visit in future for sure.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 2 days ago
Dear enlomarda, Warm greetings from JW Marriott Phuket. Thank you for taking your time to share your stay experience with us. I will pass your compliments Khun Oy, your Concierge and the entire team as it will be very motivational for them. Once again thank you for your amazing review and we look forward to welcoming you back in the near future. With our best regards, JW Marriott Phuket Resort & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Darla P wrote a review Sep 2022
Chiang Mai Province, Thailand14 contributions3 helpful votes
The location is great, not far from the airport. Excellent service, thank you for all the warm welcoming card and snacks I love it! The hotel area is enormous. I borrowed a bicycle for a short fun trip near the hotel area.
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Date of stay: May 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Janet Teo, Owner at JW Marriott Phuket Resort & Spa
Responded 2 days ago
Dear Darla P, Warm greetings from JW Marriott Phuket. Thank you for taking your time to share your stay experience with us. I will pass your compliments to the entire team as it will be very motivational for them. Once again thank you for your amazing review and we look forward to welcoming you back in the near future. With our best regards, JW Marriott Phuket Resort & Spa
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$123 - $273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott phuket hotel mai khao, jw marriott phuket resort and spa, jw marriott mai khao, marriott phuket, phuket marriott
LOCATION
ThailandPhuketThalang DistrictMai Khao
NUMBER OF ROOMS
262
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Frequently Asked Questions about JW Marriott Phuket Resort & Spa
Which popular attractions are close to JW Marriott Phuket Resort & Spa?
Nearby attractions include Turtle Village Shops & Cuisine (0.2 miles).
What are some of the property amenities at JW Marriott Phuket Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Phuket Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Phuket Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Phuket Resort & Spa?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to JW Marriott Phuket Resort & Spa?
Conveniently located restaurants include Rim Nam Pool Bar, La Sala - Anantara Mai Khao Phuket Villas, and JW Cafe.
Are there opportunities to exercise at JW Marriott Phuket Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Phuket Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Phuket Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Phuket Resort & Spa?
The staff speaks multiple languages, including English, Chinese, Thai, and Filipino.
Are there any historical sites close to JW Marriott Phuket Resort & Spa?
Many travelers enjoy visiting Wat Phra Thong (9.6 miles).