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JW Marriott Phuket Resort & Spa

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JW Marriott Phuket Resort & Spa
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3,618 Reviews from our TripAdvisor Community

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Showing 2,856: English reviews
Portsmouth, United Kingdom
Reviewed yesterday NEW

This is a great hotel on a fantastic beach, the staff can only be described as excellent in every way, they never failed in delivering outstanding service at every opportunity. So the hotel is a little old but very clean and well presented, it has a calm and happy atmosphere, you will not get stressed in your stay. The facilities...

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Helpful?
Thank Steve F
Reviewed 2 days ago NEW

well organised and all english speaking environment with lots of internal activities. the lack of main stream tourist is also a plus plus friendly staffs as usual in Thailand the only small complain is we have a shower head that can only shower warm water.

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Thank YW W
New Orleans, Louisiana
Reviewed 2 days ago NEWvia mobile

Can't say enough good things about this resort. It was my second time in Phuket, and on the first visit, i didn't really like the trip (other than the day i spent our beer the islands on a boat snorkeling)...but this time around, due to the location and experience of the JW Marriott-- it was a totally different vibe. Not...

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Thank skipro36
Reviewed 3 days ago NEW

If you're looking for a vacation destination that the whole family can enjoy, you're sure to be happy with this resort. Its got everything to keep your toddlers to teens entertained, as well as parents. There's the popular kids club, pools, water sports and land sports, and plenty of activities for the kids. For grownups, there's some romantic dining options,...

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1Thank Alan L
Reviewed 4 days ago NEW

The service at this resort is amazing. Was treated to complimentary drinks for the whole family upon arrival. Then after sorting out the formalities, was driven by buggy to our room. The buggy was always available to pick us up and ferry us to the various amenities in the resort. Concierge was also helpful in sorting out the tour packages...

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Thank Jefrey P
Houston, Texas
Reviewed 5 days ago NEWvia mobile

This resort is family friendly but they manage to keep it very couples and adult friendly at the same time. The staff is amazing and all of them spoke some English. Most of them very well. The rooms are excellent and the grounds are beautiful and manicured. It's everything you could want or need. Beyond full service. Only drawback is...

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2Thank Sarah R
Reviewed 6 days ago NEW

if i had a home away from my own home, this is it! a combination of the time-share i bought almost 20 years ago and loyalty to the Marriott brands, we’re at the JW/Mai Khao/Marriott Phuket vacation club hotels almost every year. sometimes more than once a year coming this time in the wet season literally didn’t dampen anything. still...

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2Thank VacationTiger
Kunthari, Director of Rooms at JW Marriott Phuket Resort & Spa, responded to this review

Dear Vacation Tiger, Thank you very much for your kind review and being our loyalty customer for all these years. We are very happy that we can fulfill all your needs for every single time as well and it is so great to receive such valuable customer feedback. We all are looking forward to welcoming you back again in the...

New York City, New York
Reviewed 1 week ago NEW

Can't recommend this place enough. Awesome room overlooking the ocean and by adult pool. The room was cleaned promptly every morning and turn down service was excellent every night. Celebrating a birthday over our week long stay and they went out of the way to send a few cards and a cake. The resort is on one of the quieter...

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Helpful?
1Thank Katie P
Kunthari, Director of Rooms at JW Marriott Phuket Resort & Spa, responded to this review

Dear Katie P, Greetings from sunny JW Marriott Phuket Resort & Spa and thank you for stay with us recently. Your kind review is highly appreciated and glad to hear all your needs were fulfilled and you had a great time with us. Our team is committed in providing a memorable stay and we are so glad we managed not...

Reviewed 1 week ago NEWvia mobile

Been traveling in Thailand for a few weeks. This place is an administrative disaster. Check out was ridiculous... Embarrassed my first bad experience was in American-owned hotel. Overpriced and a guest mill. They are very busy so you are merely piece of meat with a wallet to them. They are offended if you complain politely. First time in Thailand left...

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Helpful?
1Thank Ben E
Kunthari, Director of Rooms at JW Marriott Phuket Resort & Spa, responded to this review

Dear Ben E, Thank you for taking the time to provide us your comment about your resort experience. As we pride ourselves on delivering a memorable experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our apologies. As a valued customer, we see that there is room for improvement based on...

Manchester, United Kingdom
Reviewed 1 week ago

Just come back from celebrating the New Year in this gorgeous resort. We were extremely happy with all aspects of this hotel. The beach was gorgeous and clean, hotel and grounds were well kept, eateries were all exceptional. Staff always so polite and friendly and always wanting to go out of their way to make sure your stay was a...

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1Thank 922Lorraine
DidierGuiaux, Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear 922Lorraine, Greetings from the JW Marriott Phuket Resort & Spa, Thank you for staying with us and your kind review. Great to hear you enjoyed your time with us during the NY as there was a lot of preparing involved to get everything ready. I will pass on your comments to Beer as this is really what our hotel...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Spa
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
Food & drink at the hotel
Siam Deli
Siam Deli
Cuisines: Cafe, Asian, Thai, Delicatessen
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
JW Marriott Phuket Resort & Spa is set in lush tropical gardens, with 17 kms of natural beachfront. Fifteen minutes north of the airport, the resort comprises 265 spacious rooms including 13 suites, all facing towards the Andaman Sea. Facilities include eleven restaurants and bars, Thai cooking school, three magnificent pools, full-service Mandara Spa, on-site turtle shelter, shopping arcade, activities-packed kids club including on-site turtle shelter. The fitness center includes two tennis courts, yoga sala. Golf available nearby. ... more   less 

Additional Information about JW Marriott Phuket Resort & Spa

Address: 231 Moo 3 | Mai Khao Beach, Mai Khao, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District > Mai Khao
Price Range: $108 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Phuket Resort & Spa 5*
Number of rooms: 265
Reservation Options:
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Also Known As:
Jw Marriott Phuket Hotel Mai Khao
Jw Marriott Phuket Resort And Spa
Jw Marriott Mai Khao
Marriott Phuket
Phuket Marriott
JW Marriott Phuket Resort & Spa Mai Khao
Hotel Style:
#1 Business Hotel in Mai Khao
#2 Top resorts Hotel in Mai Khao
#3 Spa Hotel in Mai Khao
#3 Luxury Hotel in Mai Khao
#3 On the Beach Hotel in Mai Khao
#4 Family Hotel in Mai Khao
#5 Romantic Hotel in Mai Khao
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Phuket Resort & Spa staff and other travelers.
169 questions
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Questions? Get answers from JW Marriott Phuket Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“This is a restful place, don't come here for nightlife.”
 of 5 bubbles stevef597, yesterday | Read review
“you certainly need transport to go to all popular location in Phuket”
 of 5 bubbles 890yww, 2 days ago | Read review
“the rooms between the Blue Bar & Ginja Taste are quieter”
 of 5 bubbles VacationTiger, 6 days ago | Read review
“Every room is fantastic!!!”
 of 5 bubbles rmarkman, 2 weeks ago | Read review
“higher rooms are best for limited views”
 of 5 bubbles JJS123_12, 2 weeks ago | Read review
5 of 5
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