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Centara Grand West Sands Resort & Villas Phuket

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Centara Grand West Sands Resort & Villas Phuket
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720 Reviews from our TripAdvisor Community

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Showing 521: English reviews
Dubai, United Arab Emirates
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed for a week in a two bedroom villa early July. The reasons we will definitely return are: - Our villa was really spacious. The kitchen / living-dining room had great feng shui. The space overlooks the private pool on one side and the beach on the other. The house was very functional and offered all comforts (incl the... More 

Helpful?
Thank ohp3571
Aberdeen, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had such a wonderful holiday here. The hotel was very close to the airport and from the moment we arrived we were made to feel like VIPs. All of the staff were lovely and very welcoming especially Pia, Innes, Anna and Fernanda. We were with our two children aged 3 and 1 and everyone made such a fuss over... More 

Helpful?
Thank Sheila_4321
Karachi, Pakistan
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed in villa my daughter loved the water splash the service was excellent the staff was very courteous we also liked the Thai fruit ice cream which was available at the convenience store in the hotel. If you pay the required amount in advance once you reach there do ask about the discount we were not aware of that.... More 

Helpful?
Thank toronto500
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Toronto500, Thank you for taking the time to post a review about your stay at Centara Grand West Sands Resort & Villas Phuket. We're so happy that you enjoyed your stay and that the service of the team was a highlight to that effect. The feedback along with suggestions for front office has been shared with the team for... More 

Level Contributor
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I really enjoyed my stay here and I highly recommend it. The water park was really fun. We spent two days there. The children loved it so much they were upset when we had to leave the hotel. We stayed in a four room villa and had a private pool to ourselves. The hotel was clean and comfortable. All the... More 

Helpful?
Thank Shukman C
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Shukman, WOW! What an awesome and extensive review. I am sure readers will get a lot from your detailed experience summary and it is very impressive to see that you recalled so many. Thank you so much for taking the time to share them. Thank you for the positive comment given to Mr. Noom, restaurant manager and Mr. Yim,... More 

Shanghai, China
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Came to puket business trip. Stayed here one night. Didn't use the fun park. Room clean. Bedding old , towels old with holes and funny smell. Safe wouldn't work .. Took one hour for them to fix .. Toilet not working properly. Sink couldn't empty .. NO HOT WATER .. Tried all different times. That's just the room !! Food... More 

Helpful?
Thank markymoo320
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

I did not have expectations due to the negative comments. I still booked a room because it was only for some hours: 12.00-22.00 until our take off. It's right next to the airport. Driving in Phuket though took us 15 minutes. However, I liked the waterpark even though the picture was not great because the floors MUST be painted. I... More 

Helpful?
Thank Alexia N
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Alexia, Thank you very much for your candid feedback. We thank you for your kind recognition of our team. It's good to know that our front desk team provided friendly and helpful service upon your arrival. We're also happy that this professionalism was transpired in other encounters with the team during your visit. Splash Jungle Water park has indeed... More 

Bangkok, Thailand
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great Hotel ,big water park, clean rooms, delicious food, beautiful views of the pool. Staff service is very good,polite I'm very impressed.Comfortable room and great access to the beach nice restaurants great value for money as well highly recommended.

Helpful?
Thank kungfurat
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Kungfurat, It sounds like you had a very well rounded and comfortable stay while also enjoying the water park of the property! We are glad to hear that you are pleased with your overall stay with us. Thank you for your kind comments about the team who are all happy to be of service. We hope to have the... More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

What differentiates a five stars hotel to a one star hotel is not only the facilities and amenities, but the service and attention to details. You have certain expectations when you decided to stay at a Five Stars hotel. I've always been generally happy with all the other Centara Grands (particularly Centara Grand Mirage Pattaya), but this one certainly does... More 

Helpful?
Thank Korn V
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Korn, Thank you for staying with us and sharing your experience. Naturally we were disappointed to read that you were not happy with your stay experience and called for investigation so that appropriate action can be taken to rectify any shortcomings.   We are distressed to learn that about the poor attitude of our team in kids club. We apologize... More 

Sydney, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The location of the Centara is great if you wish to be close to the airport - plane noise is not as noticeable as you might expect. A nice long stretch of beach immediately adjacent to the resort too. Guests have access to Splash Jungle water park, which contains a number of great slides for all ages. Some slides require... More 

Helpful?
Thank Cate0402
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Cate0402, We regret to learn that your recent experience at Centara Grand West Sands Resort & Villas Phuket fell short of expectations. While most of the facilities itself continue to be enjoyed a few incidents left a negative impression this visit and for this we apologize. I am concerned to read that you did not receive any answer from... More 

Al Ain, United Arab Emirates
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I didn't think I could love Phuket more than I did, but by the end of our stay here, we're planning our next trip back. From the minute we got out of our taxi van, throughout the check in process, being shown to our villa, our whole stay and our check out was fantastic. The staff are beautiful people who... More 

Helpful?
Thank Janzen K
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Janzen, Thank you for your recent stay with us. We are very pleased to know that you very much enjoyed the villa, facilities and services we have to offer here at Centara Grand West Sands Resort & Villas Phuket. It is always a great pleasure to receive positive feedback as we strive to continuously improve the quality of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Center with Internet Access
  • Concierge
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Centara Grand West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket’s dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Centara Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District > Mai Khao
Price Range: $75 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 573
Reservation Options:
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Also Known As:
West Sands Hotel Phuket
Centara Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
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