We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Centara Grand West Sands Resort & Villas Phuket

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Best prices for: 1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Centara Grand West Sands Resort & Villas Phuket
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

799 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 573: English reviews
Melbourne, Australia
1 review
4 of 5 stars Reviewed 2 days ago NEW

We stayed for the last 2 nights before heading home. The villa was amazing, the water park is really good but the food is very average. We stayed in a club room and the club was not comparable to others we have experienced. Very average also. As it is close to the airport you do hear planes non stop but... More 

Review collected in partnership with this hotel

Helpful?
Thank nadar189
Adelaide, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This resort was ok at best. Beach was filthy! Water slides kept kids amused for the morning however I can't imagine staying more than one day and being happy with the family room accomodation. Room was tiny with two double beds squeezed into a small space. Mini arts are close by as are eateries outside the hotel which was good... More 

Helpful?
Thank Donna M
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Donna M, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I am sorry to learn of your disappointment from your certain aspects of your visit. During this time of year the monsoon season has prevailing winds and currents from the... More 

1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

We only stayed for three nights while our rep sorted a transfer for us. Let's start with the positives: - lovely friendly staff who could not do enough for you - nice choice of places to eat within the hotel - the rooms were clean and tidy - a few bars on the outside of the hotel - very quiet... More 

Helpful?
Thank Rhoneen S
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Rhoneen S, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I appreciate your positive comments about our team, the dining options and our accommodation. The resort is located in close proximity to the airport which is a positive aspect as... More 

Hong Kong
1 review
4 of 5 stars Reviewed 4 days ago NEW

Pros Excellent service and very helpful staff Luxury pool villa was very big and spacious Very close to airport Good for families with young children Free entry to the onsite water park Cons Resort is showing it's age

Review collected in partnership with this hotel

Helpful?
Thank mickan17
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear mickan17, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I am very pleased to learn that you had an enjoyable holiday and that you had found the luxury pool villa comfortable for your family. Please feel free to contact me... More 

Melbourne, Australia
1 review
4 of 5 stars Reviewed 6 days ago NEW

Very pleasant, clean and helpful staff. The water park is AMAZING and great for all ages... I think I loved it more than my kids. It would have been nice if they had a few more restaurants and noise level was distracting with the airport so close.

Review collected in partnership with this hotel

Helpful?
Thank a_polimeni
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear a_polimeni, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. Splash Jungle waterpark is a fantastic oasis for people of all ages to have fun and cool off in the tropical climate of Phuket. The airport is quite close to the... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Bad service, loud disturbing noise, dirty toilet, bad smell in the toilet, food horrible Bad organization totally unacceptable. Waiting for more than 30 min for buggy service in front of restaurants, nobody inform of scheduled buggy service time, ask to wait at the front,called reception the answer is hotel can do nothing only have to wait for scheduled service! What's... More 

Helpful?
2 Thank Jirey S
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Jirey S, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I am very sorry to learn of your experience during your visit, our buggy schedules are displayed around the resort along with maps illustrating walking time to key locations. It... More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 1 week ago

This is our 2nd times staying at Centara Grand West Sands and we opt to stayed in Villa this trip. Their service are so far the best I've experienced when traveling with my family as their staffs are very attentive and courteous.All of us can't wait to be back again soon. Thank you for making out stay a pleasant one... More 

Review collected in partnership with this hotel

Helpful?
Thank 171prisz
Denis T, Executive Assistant Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear 171prisz, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I am delighted that you have chosen to return to us for a second visit and on behalf of the team we look forward to seeing you return again soon. Please... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

If you are looking for somewhere away from the busyness of Patong and a few nice cheap Thai places to eat then you are in the right place. We hired a driver Lek who took us to Patong/Phuket town for the day.... The visit was great , the peace and quiet even better to return to. Lots to see and... More 

Helpful?
Thank Daggalini
Denis T, Executive Assistant Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Daggalini, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I am pleased that you had enjoyed the peaceful location of the resort in Mai Khao with close proximity to the airport and a short journey away from Phuket Town and... More 

sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Used our Luxury Escapes voucher in this resort and was not disappointed. Excellent value for money. Yes, the resort is away from the action places in Phuket of Patong, Karon or Kata, but we relaxed and let the holiday mode set in before we moved to Centara Grand Karon Beach for 3 days. The resort is large and yes -... More 

Helpful?
Thank Matthew & Aimie C
Denis T, Executive Assistant Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Matthew & Aimie C, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. Our team take great pride in looking after our guests and I am delighted that Khun Tor, Khun Riki and Khun Fernanda had stood out to you during... More 

Bangkok, Thailand
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I found myself here in despair due to a flight delay. I have to say the hotel is not good at all and I doubt anything less than a suite is even cleaned! A reasonable reception and very kind welcome though, despite everything from food to general environment looking "tired". It needs a severe overhaul and refresh... There was a... More 

Helpful?
4 Thank wtbkk
Denis T, Executive Assistant Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear wtbkk, Warm greetings from Centara Grand West Sands Resort & Villas Phuket. Thank you for taking the time to leave a review of your recent stay with us. I am sorry to learn of your disappointment from your visit. The resort does have an established preventative maintenance program that is being followed on a daily basis. I hope that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,522 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (975)
Viewed
Room/Suite (145)
Viewed
Hotel & Grounds (134)
Viewed
Dining (55)
Viewed
Pool/Beach Area (142)
Viewed
View from Room (31)
Viewed
Bathroom (27)
Viewed
Family/Play Areas (72)
Viewed
0:48
Videos (2)
Viewed
Other (367)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (466)
Viewed
Amenities (67)
Viewed
Deluxe Family Residence (48)
Viewed
Deluxe Family Room (39)
Viewed
Deluxe Room (35)
Viewed
Deluxe Suite (48)
Viewed
Deluxe Two Bedroom Family Suite (82)
Viewed
Luxury Two Bedroom Pool Villa (103)
Viewed
Pool (13)
Viewed
Dining (17)
Viewed
The Hotel (14)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (81)
Viewed
Room/Suite (12)
Viewed
Pool/Beach Area (14)
Viewed
Family/Play Areas (1)
Viewed
Dining (6)
Viewed
Hotel & Grounds (4)
Viewed
Other (44)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Mai Khao
2.8 mi away
Renaissance Phuket Resort & Spa
17.9 mi away
Centara Grand Beach Resort Phuket
3.0 mi away
SALA Phuket Resort & Spa
Show Prices
Show Prices
Show Prices
3.6 mi away
JW Marriott Phuket Resort & Spa
15.9 mi away
Amari Phuket
Amari Phuket
#2 of 307 in Patong
4.5 of 5 stars 4,210 reviews
2.1 mi away
The Slate
The Slate
#1 of 9 in Nai Yang
4.5 of 5 stars 3,296 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Centara Grand West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket’s dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Centara Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District > Mai Khao
Price Range: $76 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 573
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Travelocity, Priceline, Fastbooking, Hotels.com, Odigeo, Ctrip TA and Hotwire so you can book your Centara Grand West Sands Resort & Villas Phuket reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
West Sands Hotel Phuket
Centara Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay