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Centara Grand West Sands Resort & Villas Phuket

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Centara Grand West Sands Resort & Villas Phuket
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755 Reviews from our TripAdvisor Community

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Showing 543: English reviews
Hong Kong, China
1 review
5 of 5 stars Reviewed yesterday NEW

The hotel is quite close to the Phuket Airport making it a great location as the first stop / last stop while travelling to Phuket. The water park is full of fun especially for kids. Room is really large. The overall hotel environment is well constructed, maintained, clean and safe to stay. Staff are attentive, polite and responsive.

Review collected in partnership with this hotel

Helpful?
Thank shawnhui1982
Tel Aviv, Israel
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

dear Travelers , we had a very nice stay with family in this hotel , i would like to say special thank u to Miss Erika from front desk , she was very helpfull and profesional to my family , thank u so much for her nice and professional servise . nice day

Helpful?
Thank hezi e
Adelaide, Australia
Level Contributor
98 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were stuck in Phuket for an extra night when our flight was delayed, and we had already checked out of our previous accommodation. With an early morning flight we wanted something close to the airport, and hence chose the Centara. It's certainly a very large complex, and the water park looked amazing, although we didn't get a chance to... More 

Helpful?
Thank Familytravellers22
Sydney
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed in a Deluxe Room with breakfast, 2 adults and 2 kids. Room was purchased from Agoda for $185aud. Our flight did not arrive till 10.30pm and we wanted to stay somewhere close to the airport for our first night and it was the perfect thing to do as the Jungle Splash was the best thing for the kids! Cost... More 

Helpful?
3 Thank Sabbylicious
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Sabbylicious, Thank you for taking the time to write a review about your 1-night stay at Centara Grand West Sands Resort & Villas Phuket. I am sure readers will get a lot from your detailed experience summary and it is very impressive to see that you recalled so many. We're glad you had a fantastic experience and received warm... More 

Kuala Lumpur, Malaysia
2 reviews
5 of 5 stars Reviewed 1 week ago

Great family vacation for the family. Stayed nearer to the water park which was great for the kids, but when walking to the restaurant for breakfast, to the infinity pool (which was a huge size) or to the beach, it will probably take a good 5 - 10 min walk. The resort is huge but walkable. We were lucky to... More 

Helpful?
Thank Ed B
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Ed, We're thrilled to learn that we have another Centara fan and that you enjoyed the service, facilities and location of the hotel! The main highlight of the resort, Splash Jungle Water Park, is undeniably Phuket’s largest water park with 12 attractions including 5 waterslides, the exhilarating Boomerango and the Super Bowl slide, a wave pool and 335 meters... More 

New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Not so good- 1) There was no electricity for one full night, and this expensive hotel doesn't even have a power back up. On the third day the AC broke down in the evening and they took 5-6 hours to fix it. 2) Expensive to a fault, 100 (or was it 150) bahts for a 500 ml bottle of water.... More 

Helpful?
Thank Sanjeev S
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Sanjeev, We're sorry to learn that you had a disappointing stay with us. Your feedback is highly valued and gives us a chance to make improvements. We do regret the power supply inconveniences caused by the Provincial Electricity Authority overnight. Consequently to handle this unforeseeable circumstances, we need to shut down the electricity and our generators was only support... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a great complex for families. Excellent surroundings and mostly courteous staff. My boys aged 13, 10, and 8 rate the waterpark as 'good', 'fantastic' , and 'awesome.' The breakfast buffet is great and private pool is lovely. The sea has been a bit wild since we have been here.

Helpful?
1 Thank Sldl1975
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Sldl1975, We're happy to hear that you enjoyed your stay at Centara Grand West Sands Resort & Villas Phuket. More importantly, we are delighted to read the amazed satisfaction from your children. Our team is delighted to be of service. Your review has put a large smile on our face. Hopefully, we'll have a chance to see you again... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Finished off our 11 night phuket stay with 3 nights at centara west. First impression was great, nice room we had a deluxe family residence. Had a great bunk area for the kids beds with bi fold doors to block off the beds, whilst still enjoy the lounge area of the room. We primarily stayed here for the splash jungle.... More 

Helpful?
Thank Elliot F
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Elliot, Thank you for taking the time to write a review about your experience at Centara Grand West Sands Resort & Villas Phuket! It sounds like you had a very well rounded and comfortable stay while also enjoying the magnificent scene of airplanes located on Phuket’s west coast! Thank you for your kind comments about Suan Bua Thai restaurant... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

We had a great stay, staff where lovely, rooms spacious and well presented. Thai resturant onsite is amazing. Great pools. Water Park was a hit with kids but does need a little TLC, fresh lick of paint etc. Overall a great few days stay.

Helpful?
Thank Carly F
Denis T, General Manager at Centara Grand West Sands Resort & Villas Phuket, responded to this review

Dear Carly, Thank you for taking the time to write a review about your recent stay. We're thrilled to learn that you enjoyed the service, facilities and Suan Bua Thai restaurant of the hotel! We are equally delighted to be able to serve you and we look forward to the opportunity to welcome you back. Thank you for choosing Centara... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We arrived with 2 kids and at the lobby as the taxi driver unloaded our bags , a hotel staff ( Russian , I guess ) just stood there and looked without trying to help. 1. The resort is full of Chinese Tourist that are not well behaved . Cutting cues during lunch and dinner and not observing rules .... More 

Helpful?
Thank Ramesh R
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Centara Grand West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket’s dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Centara Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District > Mai Khao
Price Range: $75 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 573
Reservation Options:
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Also Known As:
West Sands Hotel Phuket
Centara Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
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