This is an easy going hotel. We booked for eight days. We decided that our room was a little small for us so we upgraded to a suite. Joanfro on reception was very helpful giving us different rooms to look at. In the end we changed to a pool view suite with sunbeds and a jacuzzi. The upgrade was quite expensive but worth it to us as we had the sun all day until around 9pm at night. The staff were great! A special mention to the lovely senora who cooks fried eggs, omlettes, pancakes and grilled ham and cheese sandwiches in the morning, the senor who was on the grill at lunch and dinner, the restaurant staff, pool bar staff and the general bar waiter service staff. Thank you to Lumi who cleaned our room (346) each day We were all inclusive guests and found the food to be good with show cooking always available as well as fresh salads and an excellent choice of fresh vegetables. The fresh honey looks amazing, as did the freshly made smoothies which were a base of fruit juice with added fresh fruit. Jams were from a dispenser, no fiddly little packets and water infused with fruit were a few of the items I appreciated. The dining room is efficiently run and there are an abundance of hand sanitizers at each servery. There were staff always available to explain what a dish is if it is not labelled and you could tell that they took pride in the food quality and display. There were 4 stage acts in our eight stay of which Michael Jackson tribute and his amazing dancers, were the best. The Wednesday afternoon DJ was good and more afternoon entertainment would be welcome. there were a couple of water polo matches, football, darts, table tennis, a Spanish lesson and pilates on offer but sadly no dance, salsa, zumba, aquarobics or quiz I would recommend this hotel as relaxing stay which is beautiful in decor, excellent food and a high level of service from the staff Tip - there is a hospital across the road where you can book a covid test prior to coming home or the hotel offered this service also.

This hotel was a gamble for us as we have always stayed right on Playa Du Muro beach but we wanted to try somewhere new and be in an adult only hotel. This hotel is set back off the Main Street and about a 10 minute walk to the beach. It’s location means it is quieter but being near to the Nature Reserve there are a LOT of mosquitoes and a smell of sewage late at night and early morning. The food was very nice, hot and a good selection but, as people have previously commented, it does get a bit repetitive (we were there 10 days). We always found something to eat though and the puddings were lovely! The staff are very polite and attentive and were happy to answer any questions and help. The towels on the sun beds are annoying! There were always the odd bed to be found and the lifeguard was happy to move them if needed but when you see some beds sat empty all day it is frustrating. I had a massage on the last day and this was very good. An hour of bliss which could only have been improved by some more gentle music to listen to other than the selection being played throughout the social spaces of the hotel. The rooms we thought are very small. We had a superior double which we thought would mean it was slightly larger but it just meant we had our fridge drinks topped up for free each day. The bathroom is a good size with the usual complimentary toiletries and regular towel change. The air conditioning is not cool enough for the rooms to be comfortable all of the time. We would quite often sit in reception as it was so much cooler there than in the room, much needed when you have come out of the sun! Plenty going on at the hotel during the day and evening. The Queen tribute band was brilliant! Towels and safe key you pay a deposit for and a rental charge (non refundable). Drink prices were reasonable compared to other places we went to and the cocktails were very good. Highly recommend hiring a car and getting out and about. We hired a car from Vanrell’s at the end of the road however we had a Mercedes A class this trip but next time we will be hiring a Fiat 500 which will make it a lot easier on the narrow roads in the mountains. Driving on those roads is not for the faint hearted, I drove for a bit and hated it!! This trip we went to Cala Figuera, Port Collom, Porta Portal, Vilemossa, Peurto Pollensa and Soller. Soller is very hot! No breeze and no shade but beautiful! Try the frozen yoghurt and toppings….yum! The sunset at the viewing point on the way to Formentor was amazing and has to be seen. Would we return to this hotel, no BUT this is not to say it wasn’t comfortable and pleasant enough….just not the right location for us.

The hotel does lots of things right... it’s clean, modern, great food, good COVID preventative measures in place. The staff are very friendly and attentive, all in all a good holiday! The all inc. wrist bands that unlock your door is so handy!! No more hunting for (or losing) the room key! The only downsides were that the room was obviously designed by a man! Girls... take a mirror as the mirror is nowhere near plugs and the dressing table nowhere near the mirror and It will take you a couple of showers to figure out how to do this without flooding the floor! We were also disappointed there were no coffee making facilities in the room. Also, with COVID measures, there’s no self service, so some queuing for food, but I think customer experience would be improved if things were planned better. For example, I had to queue at 3 different stations to get bread, butter and cheese. Also the queuing signs aren’t clear which does cause a little confusion. None of this ruined our stay but are easy things to fix. All the staff were great but have to mention David who was really proactive with our drink orders so we were seldom left with an empty glass! Amazing service from him.