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About
#16 of 30 hotels in Playa de Muro
Location
4.7
Cleanliness
4.5
Service
4.6
Value
4.1
Travelers' Choice
The Iberostar Alcudia Park hotel has a fantastic location on one of the longest beaches on the island, and just 6 km away from Puerto de Alcudia. The complex features 366 rooms as well as an outdoor pool and a heated covered pool, with sunbeds, towels and umbrellas also available. Guests can also choose to stay in a superior Star Prestige room and enjoy its exclusive facilities and services. The cuisine at the Alcudia Park hotel is perfect for all, thanks to the wide choice at the buffet and the possibility of choosing low calorie dishes or the special menu for gluten intolerant guests. “Wave of Change” is a pioneering initiative from Iberostar group to reduce the use of plastics, to promote responsible consumption of seafood and improve coastal health.
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Property amenities
Street parking
Free internet
Pool
Poolside bar
Beach
Bicycle rental
Children's playground
Indoor play area for children
Wifi
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Game room
Aerobics
Billiards
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Meeting rooms
Facial treatments
Head massage
Massage
Rooftop terrace
Baggage storage
Concierge
Executive lounge access
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Flatscreen TV
Bath / shower
Hair dryer
Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Bay View
Languages Spoken
English, French, Spanish, Catalan and 1 more
Hotel links
Special Price:Get ready! Book your summer today with up to 30% off
Location
75Somewhat walkable
Grade: 75 out of 100
26Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Contact
Avenida Albufera, 30, 07458 Playa de Muro, Majorca Spain
Name/address in local language
Getting there
Rental CarsSee all Playa de Muro rental cars
2360Reviews296Q+A100Room tips
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Come to this hotel if you want a stressful holiday!! The main reason you holiday somewhere like this is because you want to relax by the pool. Not the case here as there are nowhere near enough sun beds for the amount of guests in the hotel. Every day, no matter how early you get up, there's always someone that has already 'reserved' a sun bed - even though it's against hotel policy, but they don't do anything about it. Your day is spent stressing about the fact you don't have somewhere to base yourself and relax by the pool. Not relaxing at all. You have to pay for sunbeds on the beach. I think forking out so much for staying here, I'd expect to get that for free. Not strictly the hotel's fault but we as a family we came back with so many mosquito bites all over us. I know the hotel can't control nature but my son came out of kids club after one hour, covered in so many bites! Surely the hotel could install mosquito traps or lamps in such vulnerable areas. The dining experience here is also stressful. Like a buffet style but with rude guests and it's somewhat chaotic. For a 'higher end' resort, I'd have expected the nigh time entertainment to be better. Instead they did poor rip offs of songs/films e.g. a fake Moana play. Quite cringey. The positives are that it's close to a sandy beach, but gets quite busy at weekends. The hotel is clean with constant cleaning machines going round the pool all day. …
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from online experience Iberostar, Owner at Iberostar Alcudia Park
Responded 1 week ago
Dear guest, Firstly, thank you for choosing our 4* family-friendly Iberostar Alcudia Park hotel for your holiday in Mallorca and for sharing your review. We apologise for any inconvenience caused regarding the situation you mention with sunbeds. The satisfaction and well-being of our guests is our priority at Iberostar, and our friendly staff are always available to assist with any doubts to ensure their pleasant stay and comfortable stay, and we are disappointed if this was not the impression you received. Furthermore, please allow us to inform you that the sunbeds on the beach do not belong to our establishment and are managed by an external company, and we regret if you did not have this information earlier. We have, of course, taken your feedback regarding the constructive areas of concern you have raised seriously and will share them internally as we know that we can only improve our services by listening to our valued guests. On the other hand, we are delighted to read that our beachfront location was to your liking, and we appreciate your praise regarding the cleanliness of our hotel. We hope to have the pleasure of serving you again at Iberostar, and we wish you all the best until then. Regards, Quality Manager, Iberostar Alcudia Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Great hotel for families with children. Tasty and varied food. Good quality of animation. Staff helpful and smiling. Great location. The beach, in my opinion, the best in Europe. This was our 3rd stay at this hotel
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Iberostar Hotels and Resorts, Other at Iberostar Alcudia Park
Responded Sep 14, 2022
Dear Krzysztof, We would like to thank you for choosing us for your holiday for the third time and we are very honoured to know that we have lived up to your expectations. Please come back and see us again in the not too distant future. Best regards, Quality Manager Iberostar Alcudia Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I’ve just got home after a relaxing 5 day break with my husband and our two children staying at the Alcudia park hotel. I booked this hotel due to being very impressed with the pictures of the rooftop facilities and the hotel being right on the beach. It is a little deceiving because you can’t just use these facilities unless you upgrade to ‘Star Prestige’ whilst you are. We decided to do this for our last couple of days, it only cost 30 euros but was very worth it as the roof top is incredible with the lovely jacuzzis, sun beds, roof top bar, and the views are just breath taking. It wasn’t at all busy up there, so super relaxing. Perhaps playing some music up there would make it perfect! We originally were booked as half board but decided to upgrade to all inclusive whilst there, as drinks are quite expensive otherwise, and there aren’t a great deal of places outside the hotel to have a drink. More choice if you head into Alcudia, but we spent a lot of time in the hotel and on the beach so decided it was beneficial to just upgrade to AL! It would have worked out cheaper if we had upgraded to Star Prestige straight away as this also gives you AL, but the staff didn’t explain this very well so it ended up costing us more but it’s not the end of the world. The hotel is immaculate. I can’t understand the reviews that say it is dirty, I didn’t see one bit of dirt anywhere. It smells absolutely beautiful too. Rooms are a good size and also very clean. When we checked in, chocolates were left on the bed for us and a bottle of cava in the fridge with macaroons, a lovely touch!! The beach is breathtakingly beautiful. I’ve never seen anything quite like it. You’d expect that beauty in the Maldives, so to see it in Majorca is quite incredible. Lovely to step out of the hotel and onto the beach. The water is clear, warm, and shallow so perfect for the kids to play in. Evening entertainment wasn’t great. This could have been due to coming to the end of the season. We went to Tenerife in the summer to a 3 star hotel and the entertainment was on another level, so a little disappointing for a 4 star but it certainly didn’t ruin our holiday. Horse riding on a Friday morning for kids was fab though! 6 euros for 15 minutes was great. My daughter loved it. There are photographers in the hotel, they took some lovely photos of our family, however they are very expensive which you don’t obviously discover until after so be prepared. Would definitely come again! A lovely hotel, beautiful location. One of the best hotels I’ve stayed at. If it wasn’t for the evening entertainment then I’d give it a 5 star! ❤️…
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from online experience Iberostar, Owner at Iberostar Alcudia Park
Responded Nov 7, 2022
Dear guest, We were delighted to read this positive assessment after your holiday at our Iberostar Hotel, please come back again soon. Kind regards, Quality Manager Iberostar Alcudia Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from 5 nights at the hotel, traveled with my family of 12 (3 children) ppls to celebrate my fathers 70ths birthday. Good! Location: Super nice! Literally on the beach, like 10-20m distance. Staff: Friendly Improvements! Food: Very dissapointed! Many reviews showed prawns, crabs, lobsterm nice seafood etc. But when we there, it was small shrimps and small mussels 1 day thats it. Also when it was something "nicer" (like avocado) it was finished very quickly and they would replace it with something simplier. The salad had dark edges, the cheese was dry etc... you could really feel that they where about to close for the season and did not put any effort into the food. Room: Not very clean and mosquitoes splash everywhere on the walls and curtains. Bathroom had these yellow/blackish mold on the corners of the shower. The walls and door was thin, so you could hear peaoples walking outside and the show they had every night. Even when other showering and faning their hair. Pool: Super cold, the water in the sea was warmer than the pool. We had our 2 year old boy with us and he couldn't enjoy the pool. We asked nicly if we could check out 1-2 hour later sine our 2 years old boy needed to sleep and we thought it could be OK since it was no guest after us, but they just couldn't give us this little extra. …
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from online experience Iberostar, Owner at Iberostar Alcudia Park
Responded Nov 3, 2022
Dear guest, Thank you for taking the time to write about your holiday with us at Iberostar Alcudia Park in Mallorca. It is a pleasure to hear that our wonderful beachfront location and friendly service from our exceptional staff were to your satisfaction. We are disappointed, on the other hand, that we could not conquer you with our dynamic gastronomic offer of prime quality daily changing national and international dishes because this is one of the main hallmarks that identifies us. Furthermore, excellence in cleanliness is paramount for us at Iberostar, and thus we are surprised this was not the impression you received as our reception staff are also always happy to assist our guests with their doubts and rectify any situation that does not meet our criteria. You can rest assured that we will share your feedback with the departments concerned and take full advantage of the improvement opportunities you have provided us, and we regret any inconvenience caused. Lastly, we would like to kindly mention that late check-out is subject to availability, and we are sorry that this was not available to you at this time. We do hope, despite this, that you were able to take some pleasant memories home of your time in Mallorca, and we would be delighted to welcome you back to Iberostar in the future, so we can exceed your expectations. Best Regards, Quality Manager, Iberostar Alcudia Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you have children with you they will love this hotel, lots for them to do. Games everywhere, pool table, bingo in the snacks room, lots of activities in the kids club. We went to all the evening entertainment. Large swimming pools outside with slides and a small warmer one inside with changing rooms. Clean and spacious room with a pull out sofa bed. Delicious variety of food, we booked time slots and stuck to our time which meant not having to queue much. Staff helpful and always smiling. Great location, we went to the shops. The beach was fantastic with lots of shades to sit under. Loved the decor and paintings in the hotel.
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Date of stay: April 2022
Value
Location
Service
Room Tip: You need to leave deposits for items such as ironing boards etc but you get them back once...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from online experience Iberostar, Owner at Iberostar Alcudia Park
Responded Nov 2, 2022
Dear guest, We would like to thank you for choosing us for your holiday and we are very honoured to know that we have lived up to your expectations. We will be delighted to have the pleasure of your company again in the not too distant future. Regards, Quality Manager Iberostar Alcudia Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We travelled with an 8 month old baby and a 3yo. This is our third stay in Iberostar chain. Room Separate bedroom was a great idea - good for the families with kids. There is a minibar but it is not filled with drinks (maybe for Star Prestige).There is no kettle. There is a jar for the water with glasses that you can refill from a dispenser on your floor. No bottled water. The bed has 2 mattresses that slide away from each other so there is always a hole between you which is not great when kids come to sleep with you or not great overall. Room looks bright and clean. A lot of storage space. We were in building 4 facing inwards – we could hear the entertainment at night but not to the point that we couldn’t sleep. Food Breakfast: really big choice of food. They even had ginger and mint for the tea. They offer wide variety of fruit, vegetables, English breakfast, a lot of sweet pastry, bread, cheeses and ham, salami etc, yogurts, cornflakes, pancakes, churros… Lunch: Pasta, pizza, kids junk food like fries, hot dogs, burgers etc, fish and meat but not wide choice, some salads and fresh veggies and fruit, ice cream and sweets, rice, paella. Dinner: same as lunch but bigger choice, sometimes themed food like seafood, Mexican etc. Overall the food is ok but not great imho but this is personal taste. There basically wasn’t a meal that would make me go “wow this tastes great” but it is also not bad for sure. I missed more kinds of salads. Facilities The pools are cold in October the heated indoor pools (which is quite small) is warmer but you couldn’t be there with a small baby for a longer time. The sea was warmer than outdoor pools. The water slides were good – suitable for smaller kids – my 3yo really enjoyed it but again quite cold. If you don’t “reserve” a sun lounge in the morning you will not find one around noon and later. They say they remove the towels after 40 min unoccupied but I don’t believe they really do it. Star Camp (mini club) was nice but the floors were just dirty. Yes it is for 4yo and older so it is not intended for me to go there with a baby who would put hands in their mouth but still. Even 4yo kids deserve clean floors, no? Even when it was not full with kids I never saw anyone come and clean...We joined their pony riding activity at the outdoor playground – one of the moms wasn’t holding the pony and it started running quite fast - I can easily imagine a fall so I suggest helmets which were not provided. The beach is really nice – the entrance to the sea is shallow. They don’t own the beach area so you have to pay for the loungers if you want one. Animation activities are offered during the day and evening but they don’t bother you with it if you are not interested. Overall cleanliness is good except for the Star Camp. The hotel territory is small and compact which could be a negative but with small kids we were happy that it didn’t take too long to get anywhere. Hotel guests: predominantly German, some English. Mostly families with kids. Staff is nice. …
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from online experience Iberostar, Owner at Iberostar Alcudia Park
Responded Nov 2, 2022
Dear guest, We are grateful to you for choosing Iberostar for your latest holiday, and for sharing the experience with us. Your enthusiastic comments about the prime pillars we set in place to ensure amazing holidays for our guests are great to receive. Once again, we thank you for this complimentary review of your time in our hospitality. Best Regards, Quality Manager Iberostar Alcudia Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel itself is a great location & its clean & tidy with a lovely pool area. The slides especially were a brilliant hit with my boys. Kids club was good, they certainly did their best to entertain a number of children all at once. The buffet restaurant always has a good selection. We booked a superior family room - I would advise anyone needing space to upgrade to a suite if possible. We upgraded as soon as we saw the size of the room - I wouldn’t like to think how small the non superior was. I found it strange there was no tea/coffee facilities in the room especially as it’s all inclusive or half board. Travelling with young children meant I’m often awake as the sun comes up & I couldn’t even enjoy a cuppa on the balcony. You can get a kettle in the room if you ask though. The buffet restaurant was extremely busy at times & we didn’t even go in school holidays. Mostly fine but they really need to provide two ice cream stations - waiting 25 minutes for small people to do their own ice cream each night was painful. And I would have split the kids food section so there wasn’t always a huge queue for chips … seems logical. …
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from online experience Iberostar, Owner at Iberostar Alcudia Park
Responded Oct 20, 2022
Dear guest, We want you to know that the description of your stay with us is greatly appreciated and we thank you for providing your rating. Although your comments show that in most areas we are on the right track, we have taken your feedback regarding the concerns you raise on board as we are aware that we can only improve based on a constant dialogue with our guests. Again we want to thank you for sharing your review and would be delighted to welcome you back soon. Kind regards, Quality Manager Iberostar Alcudia Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We've spent a very pleasant week at Iberostar Alcudia Park hotel in Mallorca. Nice and sandy beach, turquoise water, great food and excellent service. Many activities and animations for children. Gym and fitness area could be better. Highly recommended.
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Review collected in partnership with this hotel
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from online experience Iberostar, Owner at Iberostar Alcudia Park
Responded Oct 20, 2022
Dear guest, Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Best Regards, Quality Manager Iberostar Alcudia Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ANNEKA L wrote a review Oct 2022
Fantastic fantastic can not fault,best of all the staff,thank you ,for a fantastic holiday ,Francesca on the reception my cleaning lady all in the food hall and the bar staff, the most happy people,but they do live in a very beautiful place,big thank you ,also the garden the plants amazing
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Date of stay: September 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Pay that that little extra for this hotel,well worth it,amazing food
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Iberostar Hotels and Resorts, Owner at Iberostar Alcudia Park
Responded Oct 17, 2022
Dear guest, We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared. We look forward to welcoming you again, very soon. Regards, Quality Manager Iberostar Alcudia Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from a trip here, and I was quite disappointed just to name a few issues Food - the food is the same every lunch time and dinner, it looks like they have just reheated the food from lunch and put it out again at dinner, we were so disappointed as the reviews on the food seemed good but this wasnt the case. We had to go out for lunch and dinner going forward. Rooms - the rooms are very outdated they definitely need a refurb, plus the room walls are paper thin you can hear everything I was constantly woken up came away from the holiday tired. Towel Exchange - €20 deposit per towel which i understand but one day I accidentally spilled a drink on my towel so I went to change it at the towel pick up point and they wouldn't allow me to as you can only change your towel from 10am - 12pm which meant I had to go the next 24hrs with a dirty towel! I could see clean towels but they just wouldn't allow me to change it as it was out of the 2hr change time. We checked out at 11am our flight was not until 11pm, there is no changing room or family room to have a quick shower or to get ready before flight, we ended up having to have a cold shower around the pool, luckily we didn't have any small children with us. Overall disappointing, we wont be going to a iberostar hotel ever again.…
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Iberostar Hotels and Resorts, Other at Iberostar Alcudia Park
Responded Sep 21, 2022
Dear guest, Thank you for sharing your impressions regarding your stay at our popular 4-star hotel in Mallorca, Iberostar Alcudia Park, perfect for families. Firstly, we are disappointed to read that we were unable to meet your expectations with our culinary offer, as passion for gastronomy is one of the prime pillars of our hotel chain. Furthermore, our talented team of Executive Chefs prepares a wide variety of local and international dishes from ingredients of prime quality, and also regularly rotates our menus to cater to all preferences and please the most discerning palates. We, therefore, regret that we were not able to conquer yours on this occasion. Regarding your room, we strive to provide our guests with a relaxing stay in modern accommodation that we continually pamper and maintain in immaculate conditions, and we apologise if we did not appear to achieve this for you as our reception staff are always happy to assist with any doubts. You can rest assured that we will forward your areas of concern accordingly on your behalf to the relevant departments, as we attach great importance to every detail available to us in order to ensure that our guests always have a very pleasant experience in our hotels. Thank you once again for sharing your review, and we wish you all the best. Kind Regards, Quality Manager, Iberostar Alcudia Park
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$148 - $354 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar alcudia park hotel playa de muro, iberostar puerto alcudia, iberostar hotel alcudia park
LOCATION
SpainBalearic IslandsMajorcaPlaya de Muro
NUMBER OF ROOMS
366
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Claim Your ListingIBEROSTAR ALCUDIA PARK $118 ($̶1̶3̶6̶) - Updated 2023 Prices & Resort (All-Inclusive) Reviews - Playa de Muro, Spain
Frequently Asked Questions about Iberostar Alcudia Park
Which popular attractions are close to Iberostar Alcudia Park?
Nearby attractions include Playa de Muro Beach (0.1 miles), The Posh Paddy (0.2 miles), and Arrivo Cycling Mallorca (0.10 miles).
What are some of the property amenities at Iberostar Alcudia Park?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a poolside bar.
Which room amenities are available at Iberostar Alcudia Park?
Top room amenities include air conditioning, a flat screen TV, and a pool view.
What food & drink options are available at Iberostar Alcudia Park?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Iberostar Alcudia Park?
Yes, street parking is available to guests.
What are some restaurants close to Iberostar Alcudia Park?
Conveniently located restaurants include Smith's Cafe-Bar-Restaurant, The Black Pig, and Boy Restaurante.
Are there opportunities to exercise at Iberostar Alcudia Park?
Yes, guests have access to an indoor pool during their stay.
Which languages are spoken by the staff at Iberostar Alcudia Park?
The staff speaks multiple languages, including English, Spanish, French, German, and Catalan.
Are there any historical sites close to Iberostar Alcudia Park?
Many travelers enjoy visiting Torre Mayor (2.4 miles).
Does Iberostar Alcudia Park have any great views?
Yes, guests often enjoy the ocean view available here.
Is Iberostar Alcudia Park accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.