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Iberostar Playa de Muro

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Avenida Albufera 8, 07458 Playa de Muro, Majorca Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (943)
Pool & Beach (249)
Dining (108)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 11/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Playa de Muro
Updated 11/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 30 hotels in Playa de Muro
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
The Iberostar Playa de Muro hotel is the perfect choice for families and couples who seek a unique holiday in Playa de Muro, Majorca. The cuisine is one of the main attractions at this 4-star hotel. It has four restaurants and four bars, including the Gust gourmet restaurant which offers the best creations by local chef Santi Taura. There’s also a food truck next to the children’s pool. As well as cuisine, the Playa de Muro hotel offers a wide range of services and facilities that guarantee entertainment and fun for all the members of the family. Of special note are the direct access to Playa de Muro itself, its SPA Sensations with treatments for body and mind, fitness room, free Wi-Fi, fun pool, tennis, Monkey Club, Dolphin Club, heated pool, Jacuzzi, fitness centre, tennis courts in the hotel, night-time shows... And if you’re a cyclist, the Playa de Muro hotel is a paradise: it has a specialised shop, repair workshop, a garage with space for more than 1,200 bicycles, fitness centre with specific equipment and guided tours courtesy of the Max Hurzeler Bicycle Holidays company. “Wave of Change” is a pioneering initiative from Iberostar group to reduce the use of plastics, to promote responsible consumption of seafood and improve coastal health.
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Property amenities
Street parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Indoor play area for children
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Flatscreen TV
Bath / shower
Wardrobe / closet
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
English, French, Spanish, Catalan and 1 more
1061Reviews145Q+A41Room tips
Traveler rating
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Popular mentions
kiwi_abroad186338 wrote a review Nov 2021
London, United Kingdom81 contributions52 helpful votes
Great to have a lounge and bedroom - especially when travelling with a young child. The highlights for us were the food - excellent quality and variety every day and the proximity to the beach. Only downside for us was that our balcony was in all day shade - and it would have been nice to have some sun. We visited in early October - and for us the pools were too cold by them - but the sea water was perfect on the beach. Staff were all very friendly and helpful.
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Date of stay: October 2021
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Response from Iberostar Hotels and Resorts, Other at Iberostar Playa de Muro
Responded 1 week ago
Dear guest, Thank you for your thoughtful compliments and for your very helpful feedback. Please come back again soon. Best Regards, Quality Manager, Iberostar Playa de Muro
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antaque wrote a review Nov 2021
Amsterdam, The Netherlands31 contributions17 helpful votes
This big hotel reminded me a cruise ship. All around food and entertainment but has no soul. Our room was spacious and clean. The only minus is a semi-opened bathroom which makes it less comfortable. Location is great and peaceful and the beach was nice with a crystal clear waters. Because the hotel hosts a lot of people you should not expect a personal service. Staff is efficient but not really friendly. Room service starts around 8 and you wake up because they make a noise. We did not like how they manage crowds in the buffet area in the covid times and felt unsafe. Buffet was nice in usual buffet terms. Drink options were annoying: tastless local wine, the simpliest local lager, the cheapest tea from a teabags and an awful coffee for breakfast. And you can not get anything better as they do not have something drinkable in a menu. We were staying for a birthday there but did not get any gift or even a card from the hotel. You get what you paid for but nothing more and it very much looks this hotel puts a cost efficiecy over a guests' satisfaction.
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Date of stay: October 2021
Value
Service
Sleep Quality
Room Tip: Take a side see view double on a 3rd floor of the left wing.
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Response from Iberostar Hotels and Resorts, Other at Iberostar Playa de Muro
Responded 4 weeks ago
Dear Andrey, Thank you for staying at our popular 4* family-friendly hotel during such a special occasion and for sharing your impressions, First and foremost, we are happy that you kindly recognised the efforts of our housekeepers and found that everything was kept spotlessly clean at all times. We will pass your compliments to them as they will be delighted to have contributed to your wellbeing at our hotel. Furthermore, please allow us to mention that our employees undergo continuous, intense training and have been carefully selected. We only hire professional and skilled individuals that have the drive to go above and beyond for our clients. However, we are disappointed that on this occasion we could not conquer you with the personalised service that characterises us and we appreciate your very helpful feedback. Moreover, we would like to reassure you that we have implemented a large number of health and hygiene measures following the advice of our Medical Advisory Board as the safety of our guests and employees is paramount and that's why we have 2 sittings and table spacing to ensure reduced capacity and social distancing. We regret if this is not the impression you received and we have forwarded your comments to the corresponding department for revision. Lastly, we regret if our wide selection of top quality beverages failed to meet your expectations. At Iberostar we aim to please our guests in all aspects, so we will take note of your suggestions and will study the viability of extending our range. Although we were unable to satisfy you completely, we do hope you were able to take home some pleasant memories during this occasion and hope that you enjoyed the rest of our services, Spa Sensations, passionately prepared gastronomy, fitness centre, swimming pools, sporting activities and much more. Best regards, Quality Manager, Iberostar Playa De Muro
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Fearless53263359 wrote a review Oct 2021
1 contribution
We stayed 2 weeks in Oct. Very nice layout, easy to get anywhere, easy beach access and very lovely gardens. I particularly appreciated the people. They were always very friendly and helpful and went the extra mile to make guests feel welcome. The evening entertainment was suprisingly good. Usually the standard in these type of hotels is low but this time we were very pleasently surprised. Covid safety rules were strictly observed with staff and most of the guests. The beach is great and the sea water was still quite warm. The pools are freezing in October and the outdoor ones are not heated but that's the standard in Mallorca. Food was very good even if a little too much German oriented. The one complain is the room layout with open plan bathrooms. It's extremely uncomfortable and poorly designed. I know it seems to be the norm in all high end hotels but it's not in the guests' best interest.
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Review collected in partnership with Iberostar
Date of stay: October 2021
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Iberostar Hotels and Resorts, Other at Iberostar Playa de Muro
Responded Oct 27, 2021
Dear guest, It has been a pleasure to read this great review of your recent stay at our hotel and we appreciate that you took the time to write and share it with us. We would like to consider all aspects to create an environment for our guests that fulfil all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude. Furthermore, we thank you for mentioning our health and hygiene procedures, numerous measures that have been put in place in every area of our hotels and we are delighted that you were so satisfied with them. It is nice to know that you felt comfortable with us and we hope to see you again soon. Best Regards, Quality Manager, Iberostar Playa de Muro
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Wiktoria wrote a review Oct 2021
3 contributions
We have been to the hotel for another year and this wonderful place still has the same high standard. Great hotel service and friendly atmosphere. We spent here amazing time, and have memorable vacation. Thanks for everything. Magdalena and Chrystian Nowak
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Date of stay: October 2021Trip type: Traveled with family
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Response from Iberostar Hotels and Resorts, Other at Iberostar Playa de Muro
Responded Oct 18, 2021
Dear guest, A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvellous to see you again one day. Kind regards, Quality Manager , Iberostar Playa de Muro
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whoops200 wrote a review Oct 2021
UK285 contributions18 helpful votes
quick simple review good points - staff are sensational . Polite attentive. Had an issue with my safe and it did take 8 hours fir it to be fixed but i suspect Joan had forgotten. - great location . lovely clean beach. - lots of choice for sun loungers. - food is clean and nice if little repetitive. - maid service generally good - covid tests in hotel - zircons in room is v good. cool and quite. - internet was good and no real poor areas of reception - good drinks, beer good , mojitos nice ! -plenty of hand sanitiser threw out resort - hour from airport. bad points / issues i had - lunch is served sometimes outside You will have lots of flies walking on your food. Its not pleasent and unappetising. - the chef on the grill gets hot. He wipes his forehead with tissue. Then doesn't change his gloves......but sanitizes them . wrong thing to do IMO. - some people do not sanitise hands as often as they should. Staff should emphasise this more - handrails into the pools are loose and will fail and cause injury - room ( we upgraded ) was in need of repair . Floor was covered in sand particles and was never hoovered while we were there. - safe worked 2 days from 7 , you have to pay for safe - no iron - empty fridge / no minibar - little or none visible daytime entertainment . - no straws with drinks Having been to Majorca several times my perfect hotel is Zafiro Palalce Palma Nova ( but not the temperature of the pools) but in this hotels location. Jet2 Holidays rate this hotel a 4* plus..... I'd say its a 3*plus.
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Date of stay: September 2021
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Response from Iberostar Hotels and Resorts, Other at Iberostar Playa de Muro
Responded Oct 6, 2021
Dear guest, Thank you for sharing your impressions regarding our 4-star family friendly establishment in Mallorca, First and foremost, we would like you to know that we appreciate your kind words concerning our remarkable team here. They will be delighted to hear that they made a good impression on you. Furthermore, we are pleased to read that you enjoyed many of our services and facilities, we hope you have taken home some joyful memories with you. On the other hand, we would like to kindly reassure you that we abide by a large number of strict health and hygiene protocols and we have regular inspections following the advice of our Medical Advisory Board. Moreover, our professional staff are proactive in making sure that these regulations are followed by everyone. Thus, we are surprised that this is not the impression you received as the safety of our guests and employees is paramount. However, we thank you for your patience and understanding as we deal with the current situation. Regarding the pool area, we regret that we did not receive any reports during your stay and we will of course, forward your concern to the relevant department for revision. Additionally, we are saddened that your modern room did not meet your expectations, we do our utmost to pamper our facilities and we ensure that they are kept in their usual pristine conditions. We kindly advise guests in the case of any doubts or requests to contact our reception team as they will be more than happy to assist. Lastly, at Iberostar we have eliminated single-use plastics in our hotels thanks to our Wave of Change pioneering initiative. The removal of the use of plastic straws is an illustrative example of changes we have made to contribute to a better environment and coastal health. We lament if you were disappointed with this and we appreciate your valuable feedback. Again, we apologise if we were unable to fulfil your wishes and we hope to see you again soon. Kind regards, Quality Manager, Iberostar Playa De Muro
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PRICE RANGE
$136 - $405 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar playa de muro hotel playa de muro, playa de muro iberostar
LOCATION
SpainBalearic IslandsMajorcaPlaya de Muro
NUMBER OF ROOMS
446
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Frequently Asked Questions about Iberostar Playa de Muro
Which popular attractions are close to Iberostar Playa de Muro?
Nearby attractions include Playa de Muro Beach (0.4 miles), Parque Natural S'Albufera de Mallorca (0.5 miles), and The Posh Paddy (0.6 miles).
What are some of the property amenities at Iberostar Playa de Muro?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Iberostar Playa de Muro?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Playa de Muro?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Iberostar Playa de Muro?
Yes, street parking is available to guests.
What are some restaurants close to Iberostar Playa de Muro?
Conveniently located restaurants include Smith's Cafe-Bar-Restaurant, The Black Pig, and Fusion19.
Are there opportunities to exercise at Iberostar Playa de Muro?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Iberostar Playa de Muro?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Iberostar Playa de Muro?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Iberostar Playa de Muro offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Iberostar Playa de Muro?
The staff speaks multiple languages, including English, Spanish, French, German, and Catalan.