In normal times, the hotel must be very good for what it is, however, in the time of COVID-19 pandemics and all the strict measures that hotels and clients have to adhere to everywhere else in Spain, one can just wonder... No extra space between sunbeds or between the tables in the restaurants, no sanitizing of the equipment after use/after each client. Physical distancing is just impossible in the buffet restaurant, no matter how hard you try. The food is good, though, and not expensive.
Incredible impression at the very beginning! Hotel located in the amazing area, surrounded by the beautiful beach. Everything was perfectly clean, and covid restrictions introduced by the hotel were followed very strictly, but we didn't feel overwhelmed by those rules. We felt extremely safe. The staff was incredibly kind, helpful and caring for our well-being. Daily evening performances, themed variously, impressed us dearly and took us on a wonderful trip with the music, dance and magic. Diverse food was delicious and outgrew our highest expectations. We recommend Iberostar Playa de Muro to everyone. We would love to come back one day.
It was the first time to Mallorca and our stay at Iberostar couldn’t have been better. We were all inclusive guests and enjoyed all the benefits. Thank you to the staff who made the stay so memorable. COVID measures were all adhered to including staff wore masks both inside and outdoors, acrylic screens at check-in and during food service and anti-bacteria gel everywhere. We became accustomed to wearing our masks along with other guests. This is the perfect beachfront hotel with beautiful pine trees bordering the beach which is just steps away. Two convenient bars to get refreshments and snacks. The beach water is clear and warm with it being calm in the morning and wavy in the afternoon due to the breeze picking up. Kids felt free to go in the water as it was shallow and enjoyed seeing the fish swimming. We brought our own floaters, but there are a lot of shops on the strip to purchase plus other beach accessories. We mainly spent our afternoon at the bouncy ball pool where the kids also used the playground and ran through the kiddie water park. The kids ordered fries, chicken nuggets and cheese sticks for a late afternoon snack. The fries were irresistible. Ice cream was available too - offered at 50% for inclusive guests. We never went hungry, enjoying the three meals a day in the main restaurant. We were impressed with the wide choice of food. We ate a lot of seafood, salads and fruits whereas the kids loaded up on carbs - pizza, fries and pastas with different toppings. You can get from the grill, choose from the themed selection at dinner and of course have paella! We also enjoyed the nightly entertainment. It was varied for both kids and adults. Lots of music. The kids would sometimes join the mini disco beforehand. And my favourite part was closing out the night dancing to the Iberostar song! It made me feel like a kid again. We had a family room when it was four of us and then downsized to a double room side-sea view when it was just three. The family room was located near the bouncy ball pool, whereas the double was on the other side near the fitness centre. Beds were comfortable and we always slept in! The double - we could see and hear the music from the stage. And our views were great with such easy access to everything. I used the fitness centre which had three separate rooms - equipment, TRX and matt/ball. So thank you to the Iberostar staff who made it all possible especially during COVID. I’d definitely recommend staying. I wish I didn’t have to leave!…
We spend a wonderful time in August, very good hotel, clean and kind people. We decided due Covid to book a last minute and we do not regret. The staff, especially Sara took great care so we could keep us busy with doing why were there : spending a well deserved holiday! heads up for the tired-less entertainment team! Only negative advice: do not accept the offer of free gift cards. it looks nice but it's useless if you don't live in Spain. They promise you a certain amount per room in Euro but when you're home they send that amount in US dollar. Unfortunately you are not able to use it when you live in rest of Europe. basically useless "gift"
The hotel is located directly on a marvelous beach which is really kidsproof due to the shallow water. Concerning services, meals, rooms and animation, I can only say one word : excellent!!! Special thanks to Andreu, Rafa, Elvis and Toni in the restaurant. Our daughter has Coeliaki (glutenallergie) and the all of the staff did their very best to make something special for her thanks to the chef-cook Hassan and Alexander. Also thanks to the superb animationteam, we also had a great time (specially with Jenny of sports and Elvin ) Sarah, the PR manager did an excellent job!! Dispite of the Covidrestrictions (everything was disinfected several times a day) we had a super vacation! Gracias