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HSM Lago Park

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HSM Lago Park
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511 Reviews from our TripAdvisor Community

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Showing 331: English reviews
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

went here in march 16 the apartment was nice and clean staff very pleasant and helpful chance to upgrade to different board type pool a nice size for the hotel pool bar with entertainment or music most of the day beach a short walk away, bus stop outside if you want to go to porto or alcudia

Helpful?
Thank Rockket178
Derby, United Kingdom
Level Contributor
3 reviews
Reviewed 4 weeks ago

Myself & daughter went on how own to hsm lago park playa de muro oct 22nd to 27th 2016. staff were so friendly & pleasant very welcoming. The room was very clean on arrival, my room was cleaned every day. Rooms are not cleaned wed/ sat. nice clean towels even shampoo soaps left for u. there also is extra bedding... More 

Helpful?
Thank Coleen A
1 review
Reviewed October 26, 2016

When I booked this holiday I read a lot of negative reviews that caused me to be very apprehensive but I was pleasantly surprised when I arrived. I visited with my partner & we'd been to Mallorca before so knew we loved the area. Previously staying in Alcudia, Playa De Muro is a lot quieter but still a decent amount... More 

Helpful?
Thank AmandaLouise_90x
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review

Dear AmandaLouise_90x, Thank you for sharing your experience at the HSM Lago Park through TripAdvisor. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride exceeding your expectations. Thank you very much again for your nice review, all the team is waiting you again. Best wishes... More 

Bristol, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 24, 2016

Just returned from my second visit this year ! Lovely hotel with good facilities in a great location near a lovely beach. Staff very friendly. Great for children. Excellent value. Plans to upgrade the older part for next year.

Helpful?
1 Thank roy_jacobs
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review

Dear roy_jacobs, Thank you very much for your wonderful description of your holidays. We are very happy to know that you had a great stay with us, it is our main satisfaction. We will be very pleased to welcome you back again in HSM Lago Park. Best wishes from the sunny Mallorca! HSM Customer Service More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 23, 2016 via mobile

I wasn't expecting much from the hotel and that's fine, it's only 3 stars and it's pretty cheap. When we arrived we were told about premium rooms and we were intrigued so we upgraded and the state of the rooms were appalling. We found wrappers, receipts and sweets from previous guests and it was as if the floor had never... More 

Helpful?
1 Thank Adam H
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review

Dear Adam H, We regret didn't achieve your expectations during your stay because our main goal is your satisfaction. We would like to clarify that our Premium apartments are in perfect conditions because they were refurbished last year. It is true that on your arrival day were some wrappers on the floor, it was our mistake and we apologize about... More 

Sunderland, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 16, 2016

The staff were lovely & knowledgable. Took up the offer of an upgrade, we were not disappointed. We asked for a sea view, were told sorry none of our rooms have a sea view! We were given a top floor apartment with a sea view! The facilities were good for our needs, a great base to access all local amenities... More 

Helpful?
1 Thank philwalton2009
London, United Kingdom
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 9, 2016

We really enjoyed our stay at Lago Park in one of their self catering apartments. The staff were really helpful and friendly, from the receptionists to the bar staff to the cleaners they were all brilliant. I was pleasantly surprised at the modern apartment we stayed in. It was spacious and much more modern than a lot of Spanish hotels.... More 

Helpful?
3 Thank Peake1
1 review
Reviewed October 6, 2016 via mobile

Excellent Holiday We stayed at the HSM Lago Park 2 for 1 week 24 sept to 1 oct On arrival we were greeted by friendly and helpful reception staff and was offered champagne or orange juice,and then told that our premier room would not be ready until the next day and was offered a room in Lago park 1 for... More 

Helpful?
Thank Stephen B
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review

Dear Stephen B, Thank you very much to recommend our hotel, we feel very proud when we know that you would like to come again. Let me express our gratitude for your nice comments related to our service and facilities. Moreover, thank you for highlighting the professionalism and kindness of our staff, be ensured that I will share with her... More 

Ponta Delgada, Portugal
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 5, 2016 via mobile

Good facilities, simpatic staff. Good breakfast and location. Live music at night! A lot of activities around. Free internet connection is very bad and only on the bar. You have to pay to have internet on the room.

Helpful?
Thank Crispim B
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review

Dear Crispim B, First of all, I would like to thank you for having chosen HSM Lago Park for your stay in Mallorca, as well as for taking the time to share your comments on TripAdvisor. We are delighted that you liked the location, our animation team and the entire hotel. We will congratulate all the staff, they will be... More 

Craigavon, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 25, 2016

My husband and I stayed in Lago Park II for 11 nights recently. First the positives, apartment is clean and very modern, beds comfortable and cleaning by the maids excellent. Close to beach, which is beautiful with lovely clear water, though very busy. Wifi in Lago Park I reception doesn't work, we then paid for 15 mins on their computer... More 

Helpful?
Thank meggie8
4409, Director de Relaciones con Clientes at HSM Lago Park, responded to this review

Dear meggie8, We regret didn't achieve your expectations during your stay because our main goal is your satisfaction. It is true that HSM Lago Park is located in a plenty zone of shops, restaurants, bars… It is a familiy hotel with all the services around the hotel, but if you are looking for a quiet place we can recommend an... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
IN GENERAL: The 3 key complex HSM Lago Park offers fully equipped studios and apartments, it is a perfect choice for couples and families with children looking for comfort and good service at a reasonable price. Family and customer oriented atmosphere, as well as its location in Playa de Muro very close o the beach, makes the complex even more popular among tourists. The hotel opens from May to October. LOCATION: The hotel HSM Lago Park is situated in Playa de Muro, only 150 m away from a beautiful and sandy beach, the longest one in Majorca. Playa de Muro is part of Alcudia Bay, 8,5 km long, that begins in C'an Picafort and ends in Puerto de Alcudia. It is situated in the north east of the island, 52 km from Palma de Mallorca and 58 km from the airport. It is one of the most attractive resorts of Majorca, with its extensive and calm beaches, a perfect place for families with small children. It offers idyllic naturals spots, such as Natural Park of Albufera. Being one of the most important resorts, Alcudia Bay offers uncountable attractions: shops, bars, restaurants, water park "Hidropark", possibility to practice sports outdoors, where water sports and cycling stand out among others. Many cyclists choose this area thanks to its incredibly attractive cycling routes that offer different levels and also spectacular views. Golf lovers can also enjoy their favourite sport, the golf course Golf Aucanada is situated only 8 km away and it is one of the most modern and impressive golf courses of Majorca. The hotel offers good connections with the most interesting attractions and the bus stop is only 50 m away. ROOMS: The hotel offers comfortable studios and apartments, decorated in a traditional majorcan way. All rooms (both studios and apartments) with bathroom, air conditioning or heating, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony. Roomy apartments consist of a bedroom and a living room with equipped kitchen. Studios offer a living room combined with a kitchen, equally equipped as apartments, but without a separate bedroom and with a sofa bed. NEW 2014: Refurbished PREMIUM APARTMENTS, following the latest tendencies in decoration, offer fresher & modern look, as well as more comfort and quality to be able to make the most of the apartments. They offer microwave and flat screen TV. Bathroom, also refurbished, with a shower and hairdryer. GASTRONOMY: The hotel offers self catering, bed & breakfast or half board (breakfast & dinner). The restaurant with a wide selection of hot and cold dishes, big variety of desserts and fruit, all served in buffet. Thematic buffets. Drinks in half board are not included in the price (dinner). FACILITIES: The complex consists of 2 buildings, there is the reception and restaurant in the main one. In each building there is a swimming pool for adults, with a separate area for children, terrace with sunbeds and sunshades. Bar service at the pool.Indoor bar. Spacious and comfortable common areas, games room. CHILDREN: The hotel offers for children: swimming pool, playground and mini club. Also available baby cots and high chairs in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra cost) and table tennis in the complex. Possibility to practice sports in the area. From 2014 the hotel HSM Lago Park also offers services specialised in cycling tourism with a room for storage, maintenance and cleaning of bicycles, as well as the information of the cycling routes, rent a bike, etc. ... more   less 

Additional Information about HSM Lago Park

Address: Carrer Lola s/n, 07458 Playa de Muro, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Playa de Muro
Price Range: $58 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HSM Lago Park 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Apartamentos Hsm Lago Park Hotel Playa De Muro
HSM Lago Park Playa De Muro, Majorca
Hotel Style:
#2 Best Value Hotel in Playa de Muro
#11 On the Beach Hotel in Playa de Muro
#13 Family Hotel in Playa de Muro
#14 Romantic Hotel in Playa de Muro
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Questions & Answers

Here's what travelers have asked, with answers from HSM Lago Park staff and other travelers.
43 questions
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Questions? Get answers from HSM Lago Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Most rooms look directly on to pool area.”
 of 5 bubbles roy_jacobs, Oct 24, 2016 | Read review
“We had a refurbed premium apartment"”
 of 5 bubbles Peake1, Oct 9, 2016 | Read review
“we´ve been in room 302 and it had a good view. Sunny in the morning and afetrnoon, with 2 terraces.”
 of 5 bubbles LauraGigi, Sep 22, 2016 | Read review
“request Lago park 2 as I believe this has been refurbed and ask for more pillows”
 of 5 bubbles millypods, Sep 15, 2016 | Read review
“Go for top floor on Lago Park 2. Much quieter and a great nights sleep.”
 of 5 bubbles markhK744DX, Sep 13, 2016 | Read review
5 of 5
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