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HSM Lago Park

Carrer Lola s/n, 07458 Playa de Muro, Majorca Spain
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Traveler (560)
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Panoramas (11)
Room & Suite (235)
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About

#18 of 30 hotels in Playa de Muro
Location
4.3
Cleanliness
4.2
Service
4.4
Value
4.3
Travelers' Choice
IN GENERAL: The 3 key complex HSM Lago Park offers fully equipped studios and apartments, it is a perfect choice for couples and families with children looking for comfort and good service at a reasonable price. Family and customer oriented atmosphere, as well as its location in Playa de Muro very close o the beach, makes the complex even more popular among tourists. The hotel opens from March to October. LOCATION: The hotel HSM Lago Park is situated in Playa de Muro, only 150 m away from a beautiful and sandy beach, the longest one in Majorca. Playa de Muro is part of Alcudia Bay, 8,5 km long, that begins in C'an Picafort and ends in Puerto de Alcudia. It is situated in the north east of the island, 52 km from Palma de Mallorca and 58 km from the airport. It is one of the most attractive resorts of Majorca, with its extensive and calm beaches, a perfect place for families with small children. It offers idyllic naturals spots, such as Natural Park of Albufera. Being one of the most important resorts, Alcudia Bay offers uncountable attractions: shops, bars, restaurants, water park "Hidropark", possibility to practice sports outdoors, where water sports and cycling stand out among others. Many cyclists choose this area thanks to its incredibly attractive cycling routes that offer different levels and also spectacular views. Golf lovers can also enjoy their favourite sport, the golf course Golf Aucanada is situated only 8 km away and it is one of the most modern and impressive golf courses of Majorca. The hotel offers good connections with the most interesting attractions and the bus stop is only 50 m away. ROOMS: The hotel offers comfortable studios and apartments, decorated in a traditional majorcan way. All rooms (both studios and apartments) with bathroom, air conditioning or heating, safety deposit box (extra charge), telephone, WIFI, satellite TV and balcony. Roomy apartments consist of a bedroom and a living room with equipped kitchen. Studios offer a living room combined with a kitchen, equally equipped as apartments, but without a separate bedroom and with a sofa bed. NEW 2014: Refurbished PREMIUM APARTMENTS, following the latest tendencies in decoration, offer fresher & modern look, as well as more comfort and quality to be able to make the most of the apartments. They offer microwave and flat screen TV. Bathroom, also refurbished, with a shower and hairdryer. GASTRONOMY: The hotel offers self catering, bed & breakfast or half board (breakfast & dinner). The restaurant with a wide selection of hot and cold dishes, big variety of desserts and fruit, all served in buffet. Thematic buffets. Drinks in half board are not included in the price (dinner). FACILITIES: The complex consists of 2 buildings, there is the reception and restaurant in the main one. In each building there is a swimming pool for adults, with a separate area for children, terrace with sunbeds and sunshades. Bar service at the pool.Indoor bar. Spacious and comfortable common areas, games room. CHILDREN: The hotel offers for children: swimming pool, playground and mini club. Also available baby cots and high chairs in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms, Internet corner. Rent a car and rent a bike. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra cost) and table tennis in the complex. Possibility to practice sports in the area. From 2014 the hotel HSM Lago Park also offers services specialised in cycling tourism with a room for storage, maintenance and cleaning of bicycles, as well as the information of the cycling routes, rent a bike, etc.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Kids club
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Kid-friendly buffet
Poolside bar
Billiards
Darts
Entertainment staff
Evening entertainment
Table tennis
Kids pool
Kids' outdoor play equipment
Car hire
Concierge
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Kitchenette
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Clothes rack
Private bathrooms
Stovetop
Kitchenware
Complimentary toiletries
Hair dryer
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Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Spanish, Catalan, German
1083Reviews109Q+A100Room tips
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Steph wrote a review Sep 2023
Liverpool, United Kingdom8 contributions1 helpful vote
Upon reading reviews about noise etc, we were abit sceptical about this hotel, but we absolutely loved it here! We were Staying in block two third floor and have no complaints about noise whatsoever, the apartment was perfect for us clean and spacious, the location was perfect with just a few minutes walk to shops an restaurants and about 5mins to the beach, ( you have to try the black pig, but its best to Book as it’s get booked up) the pool in block two was nice an quiet and you could always get a sun Lounger, and the reception staff were very friendly, we didn’t visit the restaurant or bar in the hotel as we ate out so I can’t comment on this, we would definitely return again!
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Joe M wrote a review Sep 2023
London, United Kingdom126 contributions99 helpful votes
This is a reasonably small hotel which tries to do a lot and gets most of it right. It's also priced very competitively. 200-300m from the beach, you really can't complain at all... The premium apartments are large, have a small kitchenette and we were in 1-314 which was road side but generally quiet (some other reviews complained about the noise of other bars but I think from building 2. The pools are good and were enough for my 2 year old and 6 year old. Even though it was mid August, there was never a problem getting a sunbed. There is a small play park, which seemed to attract a lot of mosquitos (our kids were covered). You can take small floats and goggles into the pool, and the pool bar serves reasonably priced drinks all day. The animation team (Alicija and Itzo) are amazing and constantly touched base and chatted with us through the day, our girls loved the mini disco nightly with the games, and for a small family hotel some of the shows were pretty impressive (especially the external lazer show and Itzo's magic card night). They also loved getting their faces painted. We went half board and the food was ok. We felt there could have been more selection (one grilled meat, one fish, one saucy dish), but they did always have pizza and pasta for the kids and 3-4 ice creams. It wasn't bad enough that we chose to eat elsewhere, but we're used to more and better quality to be honest (we put this down to you get what you pay for). I did enjoy the chorizo and eggs for breakfast but the coffee was really bad - thankfully there is a nice ice cream shop 200 m away which had good coffee and opened at 10AM (will try to review there too). We had a hire car (rental) and the hotel has 3 spaces and when these were full, you could easily park on the street. Given the price paid (one of the cheapest we could find close to the beach with all this stuff), would definitely stay again - it's a good value family break - thanks to everyone at HSM Lago Park for being a great team...
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Reception gave us an umbrella for the beach and you can rent beach towels for 5€ each for the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HSM Customer Service, Otros at HSM Lago Park
Responded Sep 8, 2023
Dear guest, Thank you very much for your lovely comment. We are very pleased to know that you have enjoyed your holidays in our hotel. We are pleased that you have valued in such a good way the efforts made by our staff because we always try to encourage the kindness and courtesy in our team. For that reason, we will congratulate our staff for their great job. Our main objective is that our customers feel like home. We will be pleased to receive you again at our hotel! Best regards, HSM Customer Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa T wrote a review Aug 2023
London, England, United Kingdom11 contributions4 helpful votes
I liked this hotel. We had room 1307, so on the top floor right at the end of the corridor (so nobody walked passed our room) we had a bit of sea view, yes it was over looking the main road but we liked that as could people watch etc. I emailed before we arrived for higher floor & they honoured my request so we were happy. The hotel reception staff are all very nice & helpful. The apartment was a good size & sofa bed was king size. The beds were comfy as were the pillows. Air conditioning worked ok too, not quite as cool as I'd like it but good enough. The kitchen was more than adequate for what we needed & the bathroom was really nice. The shower was better than some 5 star hotels I've stayed in! The fact you do not need to put a towel down is awesome, I hate getting up early on holiday although you do need to get to the beach around 10.30-11.00 to get beds there! The beach is soooo nice, one of the best I've ever been too! The local restaurants are all good with really nice food.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HSM Customer Service, Otros at HSM Lago Park
Responded Sep 8, 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards, HSM Customer Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ivana1982 wrote a review Aug 2023
Sydney, Australia16 contributions17 helpful votes
We enjoyed our stay with two 7years old boys. Parts of the hotel (building 2) are a bit dated, but all over we had a great stay. Food and drinks good, both pool areas well maintained and the entertainment for kids and adults was great. Kids loved Itzo and Alicia the animators. They put a lot of effort into their work and they are doing a great job.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HSM Customer Service, Otros at HSM Lago Park
Responded Sep 8, 2023
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards, HSM Customer Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scot_in_Cheltenham wrote a review Aug 2023
Whaddon, United Kingdom42 contributions89 helpful votes
Great accommodation if you want something simple. 5 minutes from the beach. Apartment clean and cleaned 5 days out of 7, and cleaned well. Modern with big balcony. Our balcony faced directly onto the main road which did make it noisy. I sleep well but wouldn't be great for a light sleeper. Could have done with a few more glasses and cups, there was 4 of everything. Pool area was clean and we preferred the pool at Lago Park 2, as it was quiet, got the sun all day and spotless. Easy to get a sunlounger most days as I think most guests head to the beach. Loved this pool area and all other guests were friendly. Chilled atmosphere probably ruined by noisy kids. The main pool area was nice but the surrounding area could do with a bit of TLC. Just needs a bit of updating and perhaps to be separated a bit from the main road. Also the cafe next door with the go karts looks a bit dated, don't know if it's part of the same group but I think if they worked together they could create a fantastic pool and entertainment area - maybe even just a lick of paint. Similarly the shopping mall below Lago Park 2 just feels a bit deserted and odd. Maybe because a lot of the shops were closed. Animation staff were excellent. Kids loved the games and mini disco. Didn't eat in the restaurant but tried to eat at the pool bar on the first day. They had no gluten free options other than salad, and my 4 year old daughter is Coeliac. However, the Swan which is less than 5 minutes walk away because our lunch time venue as it was excellent for gluten free options. Staff all excellent and very helpful, both at pool bar and reception. We read reviews before we came and knew what to expect. Would love to give it 5 stars but was just missing something for me, but still a very solid option for a low cost break with good staff and in a good position.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: The Swan is a great option for lunch and is 5 mins away, particularly if you have specific...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HSM Customer Service, Otros at HSM Lago Park
Responded Sep 8, 2023
Dear guest, We are very happy that you have enjoyed your vacation at our hotel. In addition, we are glad to know that the good location of the hotel stands out. We would like you to know that at HSM you have your home and that all our team will be happy to welcome you again! Best regards, HSM Customer Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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l c wrote a review Aug 2023
1 contribution
We arrived and they put us in a room that was a long way from the photos in the Booking publication. The kitchen appliances were rusty, the walls were marked, the bathroom was damp, and the sofa was broken and dirty. At that point we presented our claim to the front desk and were informed that there were several people in the same situation and that we would probably have to wait a day or two for a "better" room to be released. After complaining several times and talking to the manager, we managed to get them to move us the next day to a room that was at least a little better (no humidity in the bathroom). Hoping to have a slightly more normal stay, unfortunately at night we found that the smell of food from other departments spread to the adjoining rooms due to the air conditioning. When we complained about this, the only thing we got was that they provided us with a room perfume to cover up the smell that was repeated every day. As for the food, it was an average experience. We had booked half board, and found breakfast to be the same every day, while dinner varied in some component but was generally quite repetitive as well. In summary, our stay was mediocre.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Try to avoid it in crowded seasons.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HSM Customer Service, Otros at HSM Lago Park
Responded Sep 8, 2023
Dear guest, We regret to read that your vacation did not go as expected; we take notes on your comment. We constantly strive to improve the quality of both our hotel and the services we provide, since the opinion of our guests is a great value to us. For us is really important the fact that all our guests can fully relax in our entire hotel. We will continue considering possible improvements to maintain the relaxed and quality environment that we want to transmit. We hope you accept our sincere apologies. Best regards, HSM Customer Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jordi-Wien wrote a review Aug 2023
Vienna, Austria16 contributions25 helpful votes
We had a very nice stay for 13 days. The rooms are big enough and equipped with everything is necessary. The HSM team was great. They were all the time very helpful and friendly. They take care to make you feel at home. The service at the buffet was excellent, entertainment was great for kids and adults and reception was always ready to help. The hotel is very well located, only 300 meters from the sea in the nice sandy beach at Muro, near Alcudia. The beach is very nice and perfect for families. As well the town, Muro, is well located. There is plenty of activities you can do taking the hotel as base point. It's only 45 mins to Palma but also going north and south. The swimming pool is not very big but it was great fun for the kids. There are 2 of them, each located in a different building. The kids enjoyed a lot and spent hours swimming and playing (which was very limited las year in a 4 stars hotel). You always find available sun loungers to relax and enjoy a beer or cocktail at the pool bar. Prices are moderate. We also used once the laundry facilities. It was comfortable and quick. Helped us to reduce the amount of clothes having to bring with us. The food itself was good. Sometimes the meet was a little overcooked, therefore we preferred to eat more fish. Variety was fine, I would say in-line with the expectations for a 3 stars hotel. The coffee-experience (but this is kind of normal in every hotel nowadays) could have been better. Wine selection was good and with fair prices. The hotel only has 3 parking places. However it's normal to find a place in the surroundings. We never spent more than 5 minutes looking for it and never parked more than 200 meters away. As a con I would mention that in general some parts, mainly in the rooms, need a face-lifting. We can understand that during COVID and the lower presence of customers some costs have been reduced. However I wish they can invest in some re-furniture and reparations in the rooms as it seemed the hotel was full each day. We will definitely consider coming back if we opt for Mallorca within the upcoming years. It was really nice! Thank you!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Pawel G wrote a review Aug 2023
1 contribution
Absolutely amazing staff, they went out of their way every time - from super helpful and friendly reception, animators, bar staff and the cleaners. Exceptional air conditioning all over the building, bringing you an amazing relief from scorching hot temperatures. Not too expensive prices comparing to other places, gorgeous hot dogs with chips and nachos for only 7 euro! Great fun for both adults and kids with Alicja and Itso during darts, cards, aqua gym, magic shows, riffle shooting and many more... More than happy with our stay, highly recommended!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: There is loads of sun loungers so there is fights for them - no need to get up early! :)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shelley M wrote a review Aug 2023
3 contributions1 helpful vote
We didn't have the best start - we were put in building 2, on the first floor above a bar blasting music til after midnight. Appreciate this won't bother some but after a full day of travelling and 2 tired kids (11 & 14) it felt like an awful start to the holiday. We spoke with reception and were asked to try the next morning for a room move. After a lovely breakfast (really cannot fault the breakfast options) we were thankfully moved to building 1, third floor, could even see the sea. Massively improved our holiday apartment spacious, very comfortable, regular cleaning/ towel change. Absolutely no complaints once moved. Building 2 had its own pool and I expect pool side of that building is lovely to stay. Nice main pool area and thankfully loads of sunbeds, nobody putting towels on at ridiculous times in the morning. Fabulous beach 5 mins walk away. Everything you need on the doorstep. Kids entertainment team were lovely (we didn't get involved much) but had lovely chat with Itso from Bulgaria who put loads of effort into the entertainment without being pushy! We were half board and did eat our a couple of times too. Food was reasonable, lots of lovely salad options, did get a bit repetitive but this was too be expected. Overall, a lovely holiday in a really nice apartment with great on site staff.
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Date of stay: July 2023
Value
Location
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Trip type: Traveled with family
Room Tip: You want to be in Building 1 or poolside building 2.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Michal S wrote a review Jul 2023
1 contribution
+1
The hotel is amazing, we were extremely satisfied. The rooms are air-conditioned, the bathroom and toilet are clean, the kitchen is fully equipped and modern. cleaning service works 100%.The breakfasts were rich and a large selection of everything, the staff very helpful and cheerful, the evening programs for children and adults are a great experience. The pool is great!
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$63 - $187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
apartamentos hsm lago park hotel playa de muro
LOCATION
SpainBalearic IslandsMajorcaPlaya de Muro
NUMBER OF ROOMS
135
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HSM LAGO PARK - Prices & Hotel Reviews (Playa de Muro, Spain)

Frequently Asked Questions about HSM Lago Park
Which popular attractions are close to HSM Lago Park?
Nearby attractions include Playa de Muro Beach (0.2 miles), The Posh Paddy (0.06 miles), and Phillip‘s Bike Team (0.2 miles).
What are some of the property amenities at HSM Lago Park?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at HSM Lago Park?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at HSM Lago Park?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at HSM Lago Park?
Yes, free public parking nearby is available to guests.
What are some restaurants close to HSM Lago Park?
Conveniently located restaurants include Smith's Cafe-Bar-Restaurant, Doble A Beach Club, and The Black Pig.
Are there opportunities to exercise at HSM Lago Park?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at HSM Lago Park?
The staff speaks multiple languages, including English, Spanish, German, and Catalan.
Are there any historical sites close to HSM Lago Park?
Many travelers enjoy visiting Torre Mayor (2.3 miles).