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Be Live Collection Palace de Muro

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Ctra. Alcudia Arta s/n, Km. 1, 07458 Playa de Muro, Majorca Spain
7 people are viewing this hotel
Booking.com
$204
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Free cancellation until 06/03/22
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Priceline
$204
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Free cancellation until 06/03/22
ZenHotels.com
$188
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travelup.com$192
Agoda.com$203
Be Live Hotels$223
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (708)
Room & Suite (352)
Pool & Beach (186)
What is Travelers’ Choice?
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 30 in Playa de Muro
Location
4.5
Cleanliness
4.4
Service
4.4
Value
3.9
Travelers' Choice
The Be Live Collection Palace de Muro is a modern resort for families and business people in Playa de Muro, Majorca. This hotel has direct access to the beach and is just 5 kilometers from the center of Alcudia. A perfect choice for those who want a beach holiday where they can relax with wellness & spa in northern Majorca. At the Be Live Collection Palace de Muro you can find nature, fine dining, sports and relaxation. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
English, Catalan, German

Location

Full view
43Car recommended
Grade: 43 out of 100
21Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
1484Reviews33Q+A68Room tips
Traveler rating
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Popular mentions
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Most Recent
arashh742022 wrote a review May 9
1 contribution
Renove the hotel. Breakfast was good. Don't look at the Photos they are old. Restaurant personal were Nice. The rest was 3 star hotel. If you have never been to a 5 star hotel you will enjoy your visit. Much of the things that you see on the Photos are not like that in the pool and spa area.
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Review collected in partnership with Be Live Hotels
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
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Response from tim vermeulen, Guest Services / Front Office at Be Live Collection Palace de Muro
Responded 2 weeks ago
Thank you very much for your visit and taking a moment to write your experience during your stay. We appreciate your comments and thorough review. We are conscious that it’s this information what allows us to improve the service quality for our guests. However it is a pity that we have not exceeded your expectations; accept our sincere apologies, all your observations have been forwarded
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Nilang M wrote a review May 3
10 contributions2 helpful votes
3.5 star at best Let me be loud and clear. This is a decent hotel with good service . But at best it's a 3.5 star hotel , and not a 5 star hotel as they proclaim. Stay with this in mind . Again , very decent hotel with very good staff .. there was no coffee , no water , lockers were not working, problems with the showers ...... do not be missing lead by their rating ... its a 3.5 star hotel
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Date of stay: May 2022Trip type: Traveled
Room Tip: Do not be mis lead into thinking its a 5 star property, because it is not
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Response from tim vermeulen, Guest Services / Front Office at Be Live Collection Palace de Muro
Responded 2 weeks ago
Please accept our apologies and rest assured that we will follow up internally to address the concerns that you have expressed. New perspectives allow us the opportunity to make improvements on an ongoing basis.
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LAVINIA S wrote a review Apr 2022
10 contributions2 helpful votes
The comment on the booking was deleted by the hotel because they did not like the truth. I was not received with a yorkshire toy in the hotel, but they had cats at the pool and tourists took their bikes to the room with all the dirt on them.I didn't have bathrobes in the room, espresso machine and plain water.
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Date of stay: April 2022Trip type: Traveled
Room Tip: Avoid this hotel.
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Nazare A wrote a review Apr 2022
Luxembourg1 contribution
+1
We have booked this hotel via Luxair travel agency based on the pictures shown on the website and also booking. In reality the hotel seems to be a old hotel that has been partially refurbished here and there, but in essence everywhere you turn you will notice the wear of time on this hotel. In the room, minimum decoration, no place to put the luggage, no water boiler, tea, coffee or a bottle of water. On the ceiling there are marks of mold covered by the painting, the air in the room heavy to breathe, we left the door always open to get fresh air from outside. Bathroom very small and again not clean, old furniture and appliances. The wellness is at -1 where there is almost no light, again ceiling corroded by the humidity and water, one sauna is not working out of the two. The other sauna is a 90 degreees sauna barely reaching 50-60 degrees; hammam not working; pool not very well maintained. Stay away from this hotel because it doesn’t deserve its 5 star rating and prices. On a rainy day there is really not much to do but to stay inside the hotel room as the wellness is not really operational. Few good aspects: public beach just in front of the hotel, food is ok.
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Date of stay: April 2022Trip type: Traveled
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Response from tim vermeulen, Guest Services / Front Office at Be Live Collection Palace de Muro
Responded 4 weeks ago
Thank you for taking the time to write a review following your recent stay with us at the Be Live Collection Palace de Muro. I am disappointed to hear that we have not exceeded your expectations during this occasion. Rest assured that I have shared your feedback point by point with our Team for review and improvement. Once again, thank you for your feedback and I apologise that your stay with us was marred by these experiences.
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Sonia H wrote a review Apr 2022
2 contributions
The hotel is a bit on the older side, the mqintenqnce of the building could be improved. The breakfast buffet was excellent, dinner could be improved: Not really a 5 stars hotel I rate it at most 4 stars
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Review collected in partnership with Be Live Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
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Response from tim vermeulen, Guest Services / Front Office at Be Live Collection Palace de Muro
Responded 5 weeks ago
We take all feedback seriously and we can assure that your comments and impressions have been transmitted to the Staff in order to take the necessary actions.
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LAgonzalez0 wrote a review Apr 2022
1 contribution
lovely hotel - a few improvements could be made such a building needs to be maintained outside but overall stay was worth the money and staff were very helpful. direct beach access was great - although there were no loungers. would recommend for the area and value.
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Review collected in partnership with Be Live Hotels
Date of stay: April 2022
Value
Rooms
Cleanliness
Service
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Response from tim vermeulen, Guest Services / Front Office at Be Live Collection Palace de Muro
Responded Apr 14, 2022
Thank you for posting a review of your stay at the Be Live Collection Palace de Muro. We do sincerely appreciate your feedback and I am pleased to see that overall you enjoyed your stay with us. Looking forward to welcome you back when the opportunity comes.
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Hafiz M wrote a review Oct 2021
Frankfurt, Germany19 contributions4 helpful votes
We had a very pleasant 6 days at the hotel. We had a big suit with great views of the sea and mountains beyond. The location is perfect whether you wish to travel by car or local bus with the stop just around the corner. The staff was very friendly and helpful. Dinner buffet had a wide choice of food however, it was a little better in the past.
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Review collected in partnership with Be Live Hotels
Date of stay: October 2021
Value
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Response from tim vermeulen, Guest Services / Front Office at Be Live Collection Palace de Muro
Responded Oct 17, 2021
Kindly accept our gratitude for the charming review that you have shared on TripAdvisor with regards to your recent stay at Be live collection palace de muro
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Marjo V wrote a review Sep 2021
2 contributions2 helpful votes
Awesome location by the sea, beautiful and clean room (we had the top layer suite with the sea view), very nice and tasty breakfast, helpful staff, nice service at the pool area, beach was clean and water easy to access
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Date of stay: September 2021
Rooms
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Response from tim vermeulen, Guest Services / Front Office at Be Live Collection Palace de Muro
Responded Sep 16, 2021
I am very pleased that you enjoyed your weekend break at the Be Live Collection Palace de Muro. We are very grateful that we are your hotel of choice. We do sincerely appreciate your feedback and I am absolutely delighted to read such positive comments about your stay and I will certainly pass it on to the entire team. We hope to have the opportunity to look after you again!
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Vitasloma Z wrote a review Sep 2021
17 contributions44 helpful votes
First, the positives. They upgraded us to a sea view junior suite. It was very clean. Very ample, the bed very comfortable. Correct. The buffet breakfast was good, ample selection and good service. The hotel is very big but didn’t seem very lively. It’s catered for foreign guests, mostly German. Dinner is from 18:30 to 21:30h. For a Spaniard on holidays it’s way too soon. Playa de Muro is a very nice beach, but the one in front of the hotel was a bit too narrow, and full of seaweed. Not the hotel’s fault but still. It is a bit further from the action than we would have wished, but that can be a plus for some. The hotel needs some upkeeping, the pavement outside is destroyed and that really portrays a bad image. There’s no men’s toilets by the pool, so men are advised to use the women’s. This is one of the reasos why I say this is not a 5 star. It is compulsory to have men’s and women’s toilets. When we got the bill, at the very bottom, we had donated 1 Euro to the “make a wish foundation”. Just like that. Without asking. I asked the clerk and he said that’s what the hotel management said / the Be Live hotel chain ordered to put in the bill. Seriously? Ok, 1 Euro is not going to kill anyone, but taking it without permission? NOT OK. All in all, an ok experience, but definitely not 5 stars.
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Date of stay: September 2021Trip type: Traveled
Room Tip: Check your bill, make sure you don’t have unwanted charges!!!
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Response from tim vermeulen, Guest Services / Front Office at Be Live Collection Palace de Muro
Responded Sep 8, 2021
Thank you for taking the time to write a review following your recent stay with us at the Be Live Collection Palace de Muro. I am disappointed to hear that your experience was not to the highest standard which we set for ourselves, and our guests so rightly expect. Rest assured that your feedback has been discussed among our Management, who will review the training of team members. Once again, thank you for your feedback and I apologise that your stay with us was marred by these experiences.
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KatieCab wrote a review Sep 2021
Worcestershire 6 contributions1 helpful vote
Our original plans were cancelled with the Be Live Son Antem hotel. I was left worried and concerned due to the lack of support provided by the central / head office staff, we were simply told that we were being transferred to their other hotel Palace De Muro with no other information! On arrival at the hotel we were instantly reassured and knew that we was in safe hands, weeks of worrying and no communication was quickly made a thing of the past through the attentiveness of the hotel staff! Every single person we spoke to, went out of their way to look after me and my family. A big hotel that makes you feel like an individual! Loved our week and will definitely be back! Beautiful beach and top rate cleanliness across all areas! 🥰
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Review collected in partnership with Be Live Hotels
Date of stay: August 2021
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Location
Cleanliness
Service
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Response from tim vermeulen, Guest Services / Front Office at Be Live Collection Palace de Muro
Responded Sep 5, 2021
We very much enjoyed reading your succinct review that so beautifully summed up all that is best about Be Live Collection Palace de Muro. Thank you very much for your glowing feedback, it was a pleasure to read how much you loved your stay. Rest assured, I will share your fantastic comments to the team. The door is always open for a stay in the future should the opportunity arise and we all look forward to being able to welcome you back.
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PRICE RANGE
$161 - $321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
be live grand palace de muro hotel playa de muro
LOCATION
SpainBalearic IslandsMajorcaPlaya de Muro
NUMBER OF ROOMS
184
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Frequently Asked Questions about Be Live Collection Palace de Muro
Which popular attractions are close to Be Live Collection Palace de Muro?
Nearby attractions include Parque Natural S'Albufera de Mallorca (0.3 miles) and 312 Bike House Platja de Muro (0.7 miles).
What are some of the property amenities at Be Live Collection Palace de Muro?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Be Live Collection Palace de Muro?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Be Live Collection Palace de Muro?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Be Live Collection Palace de Muro?
Yes, free parking is available to guests.
What are some restaurants close to Be Live Collection Palace de Muro?
Conveniently located restaurants include Figueret Restaurant, Fusion19, and Willy.
Are there opportunities to exercise at Be Live Collection Palace de Muro?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Be Live Collection Palace de Muro have an airport shuttle?
Yes, Be Live Collection Palace de Muro offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Be Live Collection Palace de Muro have airport transportation?
Yes, Be Live Collection Palace de Muro offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Be Live Collection Palace de Muro offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Be Live Collection Palace de Muro?
The staff speaks multiple languages, including English, German, and Catalan.