Grand Mayan was excellent accommodations, we were in building 2 and it was a great location to the transfer station, the Salum where a handful of restaurants were at, and the main pool area...

...Don't follow signs to the Beach because it will lead you to a location on the Resort your Not welcome unless you are a Preferred Owner, Very Discriminating, but True...

Our experience was great- The staff were incredibly helpful and friendly, the food was outstanding, the location was amazing, and even the wildlife put on a show...

I would strongly recommend this location for a vacation...

...Not to mention you are dropped off at a certain location and have to go back there to catch a ride back on their time...

...Additionally, there was a beautiful deck with a soaking pool...

...We stayed in an elegant suite with 2 bedrooms, 2 bathrooms, kitchen and living room...

Mexicana night on Monday at Grand Mayan was a great time... Lots of great authentic music and dancing...

...There are great tables, near the beach and live music and fun for everyone...

...Stayed in Grand Luxxe building 3 which was very nice... If we could have asked to change one thing it would be mixing the music up in the beach club area - they play techno the whole time... Music is fine but it would be so nice if they would mix things up throughout the day...

...There is not much for entertainment or activities either, besides some music at the restaurants...

...The property is very unique with a jungle atmosphere...

...Grand Mayan is great, Grand Bliss and Grande Luxxe is even better!...

...The room next to us has some Metallica blaring!...

...Room is large with plunge pool...

...Nice atmosphere with good quality Mexican food and very welcoming staff...

...Rooms are very nice even in the lower Mayan Palace...

...The restaurant was clean and had a nice Mexican theme to it...

...We only listened to their hard sell because we went to a concert which would have been $120...

...We went to Circe De Sole Joya and en"joyed" it!...

...It was elegant, modern, sophisticated and welcoming...

Emmanuel, Christian, Enrique, and Fernando are very fun “Joy Squad” hosts...

The rooms are well appointed and clean...

...Very friendly staff, very clean environment and enough amenities and resources to complete your experience...

It feels like a fancy resort meets Jurassic Park... Everything is very nice and high end...

...This error wasn’t noticed until I arrived in Riviera Maya to check into my room... I asked to speak to managers and supervisors and they were all rude and had extremely nasty attitudes and told me that they didn’t have any available rooms for me at The Grand Bliss or Grand Luxxe, which is where I have always stayed... Once I paid extra to upgrade to The Grand Mayan, I get to my room just to find it nasty with mold, hair, bugs, and foul odor...

...The unit we had consisted of two bedrooms, two full baths, and a full kitchen...

...Check in was quick, we’re given wristbands that were our room keys... Our 2 bdrm suite had 2 full bedrooms, 2 full bathrooms with 2 jacuzzi tubs, and a plunge pool right on our balcony...

...The room had a musty smell, it was filthy!... In addition to the poor room condition and service the prices have shot up since I was here last year... They are in need of better customer service, lower prices, and complete renovation of all rooms...

...We got two rooms because our boys were coming to visit from Denver. I was told we would have two beds in that extra room which we did not the trashcan under the sink is hilariously small had to bring the trash cans out from the bathrooms to use...

...We enjoyed Our suite, it was very roomy with a kitchenette, coffee pot, no filters or coffee, but you could go to the onsite store to purchase MOST needs, they know this and why they have the stuff available, for their set prices... the grounds are clean and well manicured but this place adds extra charges to your statement, including room fees and taxes, and has a higher conversion rate (then Mexico's) of its own on site for the Resort...

...The rooms are lackluster, the maids don’t turndown with new sheets unless you ask, the tram system is a confusing joke, everything is more expensive than it is in the US, the happy hour is only once a day for 2 hrs vs the multiple times/day at Nuevo Vallarta, the store is so small and expensive that you have to go in town, the timeshare people ran us through a 3 day ordeal making it sound like an unbeatable deal that we were ready to sign up for only to bait and switch at the end...

Once you are in your room, the Grand Mayan has a magical feeling...

...We were a group of 10 with two rooms two check ins and they made it possible to keep us as close to each other... They made sure our groceries made it safely and in good condition to our room... We had a two bedroom unit and the space was amazing...

...Fees for everything, and worse, surprise items on the bill that you never approved like a donation and water in the room that was never consumed...

...Grand Mayan rooms are the most conveniently located to get around and are walking distance to pools and beach... Rooms are a tad dated but ok...

...Though I'm at the resort, my room is about 30 minutes from the beach via a tram that runs irregularly...

Stayed here with a buddy for seven nights... Be aware that when you check-in you will be asked to participate in a hard sell marketing where they will promise discounts on some of their amenities during your stay... Our room was excellent and we saw lots of animals/birds during our stay...

...They literally charge you for everything…even coffee in your room…I mean we knew we’d be spending money, but on coffee?... Again it was very pretty and our room was very nice, but other than the actual amenities it was not my favorite due to poor communication and continual lies from the front desk staff...

...If you want paper towels, water or coffee in your room you need to buy it from the store (and pay extra)...

...And a daily fee for sanitation and room charge a total of about $8 daily... The walls of the room I stayed were paper thin we and the neighbors heard it all!...

...The room was nice but offered no view and this resort did not have a beach for swimming as it has reefs suitable for snorkeling ...

...Rooms are large and very well maintained and clean... Everything is billed to your room and in pesos so need to convert fir yourself to see what you are spending...

...Rooms are very nice even in the lower Mayan Palace... Many people said they were asking $50k to buy in and that they can vrbo the room and make money...

...They did give us $200 credit towards our food and drinks even though we wouldn't do the presentation and I was grateful they put us in a nice room regardless...

...It was $110USD one way to deliver us to the resort, but only $58 from a resort taxi to bring us back to the airport, which took about 25 mins. Our stay package had nothing included, so every little thing was extra... They'll put a hold on your credit card ($1500), so anything you buy is charged to your card when you leave (food, drinks, shows, spa, etc)...

...They charge for basic amenities you can find in any hotel like Coffee for the coffee pots in room, the water bottle, dont supply paper towels or replace toilet paper with paper that looks like it was once wet and damaged. Nickel and dime you and charge for same included amenities at the one in Nuevo Vallarta like the lazy river!...

...First they gave us “free upgrade”, which we later discovered translated in additional $300 resort fee we were not aware of...

...For certain we did NOT appreciate this upon arrival and refused to participate... We rarely ate at the resort as the prices were pretty daunting which we expected... There is a more reasonable option down by the beach for more casual eating... There is a grocery store on site but you will pay about 3x what it costs when buying locally...

...This resort definitely caters to a certain crowd, if you are a family or you are older and have extra money to spend then you may enjoy it more... We paid for premium Wi-Fi, but it was terrible... If you want paper towels, water or coffee in your room you need to buy it from the store (and pay extra)... The food was okay, but I don’t think it was worth the price you pay for it... Everything just seemed way overpriced and not really worth it, I would rather go back to the inclusive I stayed in last time...

...They also charge a resort fee of $150 to foreigners. And a daily fee for sanitation and room charge a total of about $8 daily... Purchase your tours with the vendors on the beach it will be way cheaper and you contribute to the local economy...

we booked through the registry collection, only to be told on top of our normal points we had to pay exorbenant resort fees, only to discover these basically cover nothing unless you sit through timeshare speal, which we refused. the "grocery" store was barely a snack station, everything was over priced... we will not ever go to a vidanta resort again... also we pre paid to gain extra value from our dollar, only to learn at check oout the resort used its own exchange rate on the dollar, we barely got the credit we paid in, let alone the additional credit promised...

...The property is too big for us and nothing was close by so you had to walk 15 min or take public transportation... There are many restaurants and we ate at all the best but food was average and overpriced...

...Pots and pans could use an upgrade and you have to pay for bottled water. Restaurants are very good but on the expensive side... Everything is billed to your room and in pesos so need to convert fir yourself to see what you are spending...

First of all, it's a vacation club quasi timeshare property. They will try to get you to come to a presentation and the incentive is not worth the 3+ hours of your time... They also show their disdain for you when you decline the purchase... I wouldn't come back here again as you are isolated fm the local area...

...The shuttle fee for example, front desk says $5, concierge says $6, driver says $7... all said on the same day, same destination... The chips & queso was $21 & we literally couldn't chew the chips because they were hard/stale... The guacamole wasn't bad but definitely not worth $20... It is all inclusive meaning all your meals and drinks including alcoholic beverages and it is about $1000-1500 less a week than this place and the service is outstanding...

...Plan on paying for everything and continually. If your room is cleaned you pay, food pay, taxes pay... Her bill for 5 nights was over $2,400 USA money... It is a $200 up front for hotel tax and the tax lots more... You are required to put a $1,000 (USA) deposit down at check in... The waterpark is almost $70 per person... It is across the road and plan on paying over $100 per person for the tickets... The restaurants are ok but not spectacular but the bill is extremely high... Get ready when you walk in the lobby they will be like vultures... In summary, We travel to this area at least 1x per year and there are many places to stay that are new, fresh and much less cost...

...Pretty good Wi-Fi in the rooms, which is included in the resort fee... However, the food in the resort was expensive and, for the most part, not flavorful... There was a $200 resort fee (for the hotel unit), which I didn't like, although the resort will discount it if you sit through their ownership presentation... BTW, beware of their "hour" presentation... Now after their expansion, the resort has lost a lot of it's charm... Additionally, they covered over part of their pool area and changed other areas not for the better...

...Score: 5/5 Cons: From the moment you walk in the door to the moment you leave, it is all about money... Also the food prices are extortionate and the quality is below par compared to all other places we ate during our 3 week visit to Riviera Maya/Cancun... Score 0/5 Management team, you are letting down this amazing place and your staff due to the way in which you are taking advantage of your visitors and the fact it is not close to Playa del Carmen... We are sorry to say that we could not recommend this resort or will not be returning...

...Word to the wise... DO NOT go through their ownership presentation... They are rude, pushy, and if you do end up buying any of their rushed through offers it takes a PhD to figure out exactly what you purchased?... For example, the $800 airline tickets they give you for "free" - after you pay $1500 to be part of their Vida Vacations Club... Yep, there's only about a dozen airports you can fly from or to with that voucher... As a result, the airline ticket vouchers are WORTHLESS!...

...Cons: Do not schedule tours there, we found online deals for 30-40% less than booking at the resort. Not sure how they calculate exchange rate but for price offered in $ amount I ended up more on my travel CC (that does not have foreign transaction fees)... The transportation from the airport to the resort is free, but the other direction, from the resort to the airport is $15 per person...

...Even as a member they continually harassed us trying to upsell... We waited in line for an hour just to get tokens... Everything is stand in line and wait... Too much high pressure sales... Many people said they were asking $50k to buy in and that they can vrbo the room and make money...

...We only listened to their hard sell because we went to a concert which would have been $120... The water park was additional cost and the food was all expensive... $50 to take a cab to playa not to mention it was such a hassle because you have to get on a golf cart to go to the main lobby to catch a cab... Very time consuming the resort itself had transportation into playa but even that was $40...

...We declined and were unable to checkin til 8:30pm only because we declined a presentation that required a $100 deposit. All the guests were disgusted with the sales presentations... Or unless you have an extra $80000 laying around...

...We chose the appetizers and regretted not paying a bit more for the dinner... They were ridiculously little, like bird food, and we don't like champagne so we pretty much wasted our money on that... So anyway, if you go, choose the dinner or just the show if you want to save money... We did NOT do the presentation and had to be pretty direct with our "no" "no" "NO" on that one... They did give us $200 credit towards our food and drinks even though we wouldn't do the presentation and I was grateful they put us in a nice room regardless... We had to pay a $450 resort fee for the transfer from the airport and a twice a day maid service and it was very worth it...

...The cleaning stuff is very attentive and respectful. Main pool is humongous and very well maintained...

...You can tell the staff take pride in their jobs and keep the grounds pristine and always greet the guest with their hands to their hearts in greeting...

...There are no paper towels or napkins in the room... Maid service twice a day is great considering this is a timeshare!...

...The grounds are beautful and very well maintained. The workers are very friendly and housekeeping staff attentive...

...They take great pride in service and keeping the place clean...

...Staff was super friendly and helpful, the unit was clean and close to everything. Beach and pools were well maintained and clean...

...the place was so clean and the pools are so big and fun the drinks are amazing...

...Cleaning staff would make beds and not empty trashcans...

The resort was immaculate and the staff was amazing as always !!...

I will say that the grounds are very nice and well kept, right down to the rocks that we saw being individually hand washed before being meticulously placed... If you want paper towels, water or coffee in your room you need to buy it from the store (and pay extra)...

...Huge shout out to the housekeeping staff. They mistakenly took my daughter's beloved stuffed aardvark in the dirty laundry, but after 24 hours and a few phone calls he was returned smelling fresh and clean!...

...The resort is immaculate and lacked nothing...

...All internal and external areas are kept very clean and tidy...

...The resort was clean, room comfortable and staff very accommodating...

...This place is pure paradise and everything was perfect... We had to pay a $450 resort fee for the transfer from the airport and a twice a day maid service and it was very worth it...

...Nice, clean and great service...

...The grounds of the resort are always clean and well kept...

The rooms are well appointed and clean...

...Everything was nice and clean and the staff were great...

...Very friendly staff, very clean environment and enough amenities and resources to complete your experience...

...Mr. Antonio Pérez Rooms manager was extremely helpful , he actually organized our amazing experience at Jungala where we were treated as real VIP s . We have paid for 2 Cabanas which is 100% recommended when traveling with kids as it is very practical , it comes with a safe a bed , and amazing amenities . Since the beginning concierge and the Food & Beverages manager Julio were extremely kind and helpful ... Quality of food was top notch , facilities were amazing and great service !... Only one suggestion will be great if you can have more personalized service I mean like a butler service so one person can take care of your needs as we dealt with so many great staff but you lose track and cannot tip all as you won’t remember who assisted you on the whole experience ... Kudos to the Jungala team and F&B department !...

...Bellman put your luggage in a zipped up luggage cart and we are zipped off to the Grand Mayan lobby by shuttle that is the main transport around the large grounds of the resort. Check in was quick, we’re given wristbands that were our room keys... 5 star service from the moment we set foot in the resort... You can tell the staff take pride in their jobs and keep the grounds pristine and always greet the guest with their hands to their hearts in greeting... Kitchen was stocked with plates, cutlery, pots and pan, microwave, toaster, coffee maker...

So I’m currently here and this place is the worst. The rooms are lackluster, the maids don’t turndown with new sheets unless you ask, the tram system is a confusing joke, everything is more expensive than it is in the US, the happy hour is only once a day for 2 hrs vs the multiple times/day at Nuevo Vallarta, the store is so small and expensive that you have to go in town, the timeshare people ran us through a 3 day ordeal making it sound like an unbeatable deal that we were ready to sign up for only to bait and switch at the end...

Our experience was great- The staff were incredibly helpful and friendly, the food was outstanding, the location was amazing, and even the wildlife put on a show. The only sketchy part of the trip was the taxi ride from the airport to the resort; since we got there at midnight, there was only one company there, so they had the monopoly on service... It was $110USD one way to deliver us to the resort, but only $58 from a resort taxi to bring us back to the airport, which took about 25 mins... They'll put a hold on your credit card ($1500), so anything you buy is charged to your card when you leave (food, drinks, shows, spa, etc)...

...Difficult and lengthy process of leaving the property to go anywhere (wait for golf card transportation through two stations, wait for your car to be brought) etc. It took us almost an hour some days... Then they called to schedule a “2 hour max” time share presentation with free buffet breakfast and resort discounts up to $300... They would say yes, and then another staff comes in... We started at 8 am until finally were let go at almost 5 pm...

...Everything from factual directions to different parts of the resort to pricing for transportation- taxis. Cleaning staff would make beds and not empty trashcans... They charge for basic amenities you can find in any hotel like Coffee for the coffee pots in room, the water bottle, dont supply paper towels or replace toilet paper with paper that looks like it was once wet and damaged... Nickel and dime you and charge for same included amenities at the one in Nuevo Vallarta like the lazy river!... The Pool bars are so slow it took over an hour for one drink!!!... Instead of coming to this one, just go to Neuvo Vallarta- Its better managed, better service, more to do, and overall more welcoming... Not enough shuttles to get you to the resorts restaurants or leisure sites, or even to your room!...

...I called to set up a shuttle to the resort from the airport where I was informed they no longer offer this service at all since November 2022. Then got to the airport to SEE the shuttle by the resort who of course refused to take us since we had not set it up 24 hours in advance... When talking with the front desk no one cared, offered a refund for our cab ride, and every person gave a different answer... Then shuttle back to the airport was just as terrible, our group left different days and we were told to come the day before to set it up even though we tried to set it up on arrival to ensure no problems…of course that wasn’t possible either... They had more than 3 chances throughout our stay to tell us it had to be set up before 9pm but always said the day before…that’s it... They literally charge you for everything…even coffee in your room…I mean we knew we’d be spending money, but on coffee?... The shuttles are a mess and a half, no clear system - always plan for at least 30 minutes to get anywhere... Again it was very pretty and our room was very nice, but other than the actual amenities it was not my favorite due to poor communication and continual lies from the front desk staff...

...This resort is five star for sure. The staff are super friendly and personable with most staff speaking english... We heard many guests complaining about the long waits with some degree of hostility... Our room was excellent and we saw lots of animals/birds during our stay...

...So, you can't just roll out of bed and get coffee or breakfast. You have to get in the tram (they come every 7 minutes) take a 3-4 minute ride to where they serve food and then get your breakfast... At dinner, the waiter asked us to use a QR code to give him a good review...

They started to call at 9am offering some kind of service later to find out is their timeshare presentation... And a daily fee for sanitation and room charge a total of about $8 daily... The staff is nice and they all speak English... And bring beach shoes since the rocks make it hard to get in the ocean but beach shoes will make it a better experience... Water is included and you can get some at the front desk...

...Stayed in Grand Luxxe building 3 which was very nice. Room was great, staff very helpful and pleasant... Had the mixed rice at Salum dining area which was excellent... The staff there took very good care or us... He really worked hard to be sure we had everything we need... Anselmo went above and beyond and in the process he made our stay all the more enjoyable... Denise was our primary concierge person and checked in every day to see what we may need...

...The staff were not always helpful w directions and I felt like I was walking aimlessly a lot of the time...

...Huge shout out to the housekeeping staff. They mistakenly took my daughter's beloved stuffed aardvark in the dirty laundry, but after 24 hours and a few phone calls he was returned smelling fresh and clean!...

...Excellence service like 5 diamond resort. Alexis Lopez from the pool area is great helping in the towel service near the pool and made our vacation more enjoyable with such a great hospitality service... I will definitely return to Vidanta hotels...

...The rooms are modern but the service is horrendous!... The shuttle fee for example, front desk says $5, concierge says $6, driver says $7... all said on the same day, same destination... First, we were seated by the water but we waited 10-15 minutes and no one had greeted us yet let alone taken our drink order... So we got up and went back in line to be seated again closer to where the waiters were... At the end I asked if we could place an order for dessert only for them to bring the check out to us... He said ok but we waited another 15 minutes and he still hadn't taken our dessert order so I just asked for my bill so we could leave... They have a shuttle system around the complex but it is terrible... It takes longer trying to wait on the shuttle than just walking... It takes about 5 to 10 minutes getting from one place to another... I'm getting my steps in so it's great but honestly why offer something if you can't offer great service to go with it... I called ahead of time asking if I could buy additional internet... I get here and I'm told that it's not even possible to upgrade my internet and no one can help... It is all inclusive meaning all your meals and drinks including alcoholic beverages and it is about $1000-1500 less a week than this place and the service is outstanding... If you don't know any better, you may be able to accept the crappy service here...

...I would however strongly suggest La Cantina. Nice atmosphere with good quality Mexican food and very welcoming staff... As a whole, all of the resort staff we encountered were very friendly and always greeted us with a smile...

...The resort is huge and one needs to take the golf cart transportation to most places. It takes 15 min, mostly waiting for transportation, just to get a coffee... If you need something from the room and you are at the beach or pool, at least 35 min round trip with transfer!... We waited for 25 min to get the transportation from the "central lobby" after calling them 3 times from the front desk that was not staffed when we retuned from a night out in playa del carmen...

...Still having problems a day later... Also basic internet does not work... Then we ordered drinks on the rocks and the service was so bad they came totally melted and tasted watered down... They did replace the drinks but we had to go to the bar to get them before they melted...

...Cleaning service kept forgetting to leave wash clothes and when it rains what do you do in a 900 mile jungle. $50 to take a cab to playa not to mention it was such a hassle because you have to get on a golf cart to go to the main lobby to catch a cab... Very time consuming the resort itself had transportation into playa but even that was $40...

We have been coming to this resort since 2012 and it never disappoints... It is a beautiful upscale steak house with 5 star food and amazing service... Our servers Fernando and Ivan made sure that our experience was memorable, from their friedly demeanor to their informative suggestions about their menu and drinks... They even brought us an unexpected desert for our anniversary...

Be prepared, Vidanta caters to those with an open pocketbook and credit card... Certain pools or gyms are not allowed access depending on where you stay on the property... And what gym doesn't have a changing area, but asks that you not wear street shoes?... There were several items 'told' that turned out not to be correct, like the gym is 24x7, in fact it is no and it opens at 630 - too late for early risers... Don't get me wrong, the property is lovely, wandering paths on end, tropical, several pools of different types... but to enjoy a property the other parts besides the beauty have to be functional and should not come with deceptive practices such as we experienced on our bill (they did correct but it's like surprise to those who don't look) and use of the property should be presumed if you are staying there already paid for, without extra fees for parking, taxes, and several other items that came up through our stay...

Our experience was great- The staff were incredibly helpful and friendly, the food was outstanding, the location was amazing, and even the wildlife put on a show... Our stay package had nothing included, so every little thing was extra... They'll put a hold on your credit card ($1500), so anything you buy is charged to your card when you leave (food, drinks, shows, spa, etc)... Overall, a great resort and amazing experience...

...Staff was super friendly and helpful, the unit was clean and close to everything. Beach and pools were well maintained and clean... They did have a market/store where you could buy essentials and snacks to keep in your rooms so that did help...

Stayed here with a buddy for seven nights. This resort is five star for sure... The staff are super friendly and personable with most staff speaking english... Be aware that when you check-in you will be asked to participate in a hard sell marketing where they will promise discounts on some of their amenities during your stay... There are many activities for you to enjoy with some excellent pools... There is a grocery store on site but you will pay about 3x what it costs when buying locally... Our room was excellent and we saw lots of animals/birds during our stay...

...Cleaning staff would make beds and not empty trashcans. They charge for basic amenities you can find in any hotel like Coffee for the coffee pots in room, the water bottle, dont supply paper towels or replace toilet paper with paper that looks like it was once wet and damaged... Nickel and dime you and charge for same included amenities at the one in Nuevo Vallarta like the lazy river!... The Pool bars are so slow it took over an hour for one drink!!!... Instead of coming to this one, just go to Neuvo Vallarta- Its better managed, better service, more to do, and overall more welcoming... Not enough shuttles to get you to the resorts restaurants or leisure sites, or even to your room!...

...It was pretty, the pools were nice, food was ok, but not only did they lie on multiple occasions they also didn’t care about knowing they were lying over and over. They literally charge you for everything…even coffee in your room…I mean we knew we’d be spending money, but on coffee?... Again it was very pretty and our room was very nice, but other than the actual amenities it was not my favorite due to poor communication and continual lies from the front desk staff...

I will say that the grounds are very nice and well kept, right down to the rocks that we saw being individually hand washed before being meticulously placed... This resort definitely caters to a certain crowd, if you are a family or you are older and have extra money to spend then you may enjoy it more... But if you are between the ages of 18-40 I would recommend an all inclusive with a usable beach... We paid for premium Wi-Fi, but it was terrible... If you want paper towels, water or coffee in your room you need to buy it from the store (and pay extra)... Of course, they will remind you that they are not all-inclusive, but even a normal hotel offers those simple amenities...

...And a daily fee for sanitation and room charge a total of about $8 daily... The staff is nice and they all speak English... And bring beach shoes since the rocks make it hard to get in the ocean but beach shoes will make it a better experience... Water is included and you can get some at the front desk... Purchase your tours with the vendors on the beach it will be way cheaper and you contribute to the local economy...

You feel like your in the middle of the jungle with beautiful surroundings and walkways. Rooms are large and very well maintained and clean... Staff are very friendly, helpful and courteous... Pots and pans could use an upgrade and you have to pay for bottled water...

...This resort was beautiful and has some of the greatest pools my family has experienced. The staff was lovely and the food we ate on property was all tasty, albeit expensive... Our biggest challenge with the property is that it was almost a 15 minute walk anytime we wanted to go to the pool or get food...

...The rooms are VERY far from the lobby, the restaurants and the pool... So, you can't just roll out of bed and get coffee or breakfast... You have to get in the tram (they come every 7 minutes) take a 3-4 minute ride to where they serve food and then get your breakfast...

...Stayed in Grand Luxxe building 3 which was very nice. Room was great, staff very helpful and pleasant... Had the mixed rice at Salum dining area which was excellent... We used their beach club most days and has such a nice time at the pool... The staff there took very good care or us... He really worked hard to be sure we had everything we need... Anselmo went above and beyond and in the process he made our stay all the more enjoyable... Denise was our primary concierge person and checked in every day to see what we may need...

...Had a great vacation in Vidanta Riviera Maya hotel. Excellence service like 5 diamond resort... Alexis Lopez from the pool area is great helping in the towel service near the pool and made our vacation more enjoyable with such a great hospitality service...

...There are many good things about this resort but also many not so good things for me. The resort was clean, room comfortable and staff very accommodating... Pretty good Wi-Fi in the rooms, which is included in the resort fee... One person in my party couldn't walk far, so the staff provided a disability scooter which was prompt and took us around the resort... Additionally, they had a fantastic Cirque du Soleil that I highly recommend... They kept me for over 4 hours and gave a very hard sell!... I had been at this resort about 10-12 years ago and it was beautiful... Additionally, they covered over part of their pool area and changed other areas not for the better... They have several pools but some of them are in the shade and extremely cold... The resort does not have a hot tub and depends on the sun to warm them...

...Was disappointed that the breakfast buffet was no longer available at Balche, maybe the website could be updated to show this. Really enjoyed walking on the many boardwalks through the jungle areas of the resort, and counting the beautiful iguanas as they glisten in the sun on the trees around the Lago in the mornings...

...We were told upon making reservations that this is an all inclusive... If your room is cleaned you pay, food pay, taxes pay... The waterpark is almost $70 per person... The pool is nice but mega chlorine... In summary, We travel to this area at least 1x per year and there are many places to stay that are new, fresh and much less cost...

...There are lots of restaurants, one convenient store and one gym. Many many beautiful pools, small beach area, with limited number of lounge chairs... Our unit in The Grand Mayan was good size and was nicely furnished... The cleaning service stops twice a day... Thankfully the weather improved on our 3rd day, so we spent our time mostly out, either on tours or at the beach/pool areas... If you attend than you could get some small perks, like some amount of the fees will be decreased and some discounts...

...If you're wondering if you should bring your snorkel gear - DO!... Anyway, all you need to do is go into the water between the two lifeguard stations... They have a crocodile sanctuary and we always saw at least one hanging out every day we walked by... We bought breakfast items at the cute grocery store and ate our lunch/dinner at the restaurants near the beach... This place is pure paradise and everything was perfect... They did give us $200 credit towards our food and drinks even though we wouldn't do the presentation and I was grateful they put us in a nice room regardless... We got into this resort by trading into Interval International... We had to pay a $450 resort fee for the transfer from the airport and a twice a day maid service and it was very worth it... No need to rent a car, we never left the resort...

We have been coming to this resort since 2012 and it never disappoints. The property is large and beautiful it has 9 amazing pool and plenty of fun activities for the whole family... The new Salum downtown beach , lounge and restaurant area is beautiful and a great place to be for the evening... If you are an avid golfer this is also the place to be... The restaurants and bars here are all top notch... Fantastic food and drinks no matter where you go... It is a beautiful upscale steak house with 5 star food and amazing service... Our servers Fernando and Ivan made sure that our experience was memorable, from their friedly demeanor to their informative suggestions about their menu and drinks... They even brought us an unexpected desert for our anniversary... I can’t say enough about the amazing experiences here...

The rooms are well appointed and clean. The grounds are very large with many amenities... Depending on the building you are in you do have a long walk to get to the restaurants, spa or beach but shuttle service runs frequently throughout the grounds...