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Royal Phuket City Hotel

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Royal Phuket City Hotel
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223 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Reviewed 1 week ago via mobile

Staff we unhelpful, unfriendly and spoke poor English which made it difficult to organise or get information. Rooms had all the basic amenities but were very outdated and were not up to the standard in terms of cleanliness that you would expect from such a large hotel. Only good thing was the access to the fully equipped fitness centre

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Helpful?
Thank Douglas S
Jakarta, Indonesia
Reviewed November 1, 2016 via mobile

I stayed here with my friend for 5 days. The hotel was clean and comfortable. It was distance walk to the market, mall and Phuket Old Town. But if it is the beach and nightlife that you are looking for, this is not the place to stay because it is quite far from those places. But if you are looking...

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Helpful?
Thank laturiuw
Shanghai, China
Reviewed July 29, 2016 via mobile

What to say ? Truly speaking I slept very well despite holes in the window, curtain totally damaged, noisy spring box, noisy ac, terrible and strong smell of cigarette in a non smoking room, spider and insect in bathrom (they do not make noise). The water temperature can not be controlled in shower and all is very tired and old....

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Thank chchanoi
Reviewed July 6, 2016

The photos on their website are misleading, The lobby was nice so we expected the place to be the same overall. We were then led to the lift that seemed a bit old and not well kept. We then got to the 16th floor and the hallway had no air conditioning and was very hot and shabby looking. Then we...

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Thank Kelly J
Reviewed July 4, 2016 via mobile

The room and furniture is from an older generation in this hotel. I did choose this hotel as I had a meeting nearby in Phuket tow. Even though the staff were very friendly, they weren't very effective. I asked 2 times for a hot iron but not much happened. Finally I could call house keeping (operator told me the number...

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Helpful?
Thank GroovyGoofie
Honolulu, Hawaii
Reviewed May 15, 2016 via mobile

Shower was uncontrollable but at least the cold water could cool you down because the ac isn't. Room was hot and you had no control of it. Halls were hot so what little air you had only prepped you to sweat when you walked down the hall. Omelets for breakfast were great though. Otherwise go somewhere else. Oh security is...

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Thank Aclary
New York City, New York
Reviewed May 10, 2016 via mobile

Stayed for one night, in transit through Phuket for about 12 hours. Chose this hotel for its location convenient to markets, old town and the bus terminal. The most modern thing about this place is the fitness center. Everything else looks like it hasn't been updated since the mid 70s, the whole things smells weird and the wifi is spotty...

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Thank DSC255
Singapore, Singapore
Reviewed April 22, 2016

stayed here as it was close to the PBW site. other than that, it was walking distance to town centre. wifi internet is good. so was the aircondition and water heater. breakfast spread was so-so. ample parking space for vehicles, including motorcycles. would likely shop around for cheaper hotel rooms next time.

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Thank francis_61jb
Columbia, Maryland
Reviewed April 7, 2016

Unlike many popular hotels in resort area, this hotel is located in the heart of downtown Phuket. During check-in, I was surprised that this hotel only accepts security deposit in cash. Maybe it's normal in Phuket but it was my first time to this city and thank god I had some cash with me.. The staffs were nice and friendly...

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Helpful?
Thank Woo Seok Y
phuket
Reviewed February 8, 2016

This review is only about the White Palm Restaurant at this hotel. The restaurant ambience is nice but the place was totally empty. We actually didn't mind it but were disappointed because the quality of dim sum was pretty poor. The prawn in the ha gao was not cooked properly and the spring rolls were practically burnt. But the fried...

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Helpful?
Thank hari b
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116 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
I'am asst.Manager.Manager of royal phuket city hotel ... more   less 

Additional Information about Royal Phuket City Hotel

Address: 154 Phang Nga Road, Phuket Town, Phuket 83000, Thailand
Location: Thailand > Phuket > Phuket Town
Price Range: $49 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royal Phuket City Hotel 4*
Number of rooms: 251
Reservation Options:
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Also Known As:
Royal Phuket Town City Hotel
Royal Phuket City Hotel Phuket Town
Hotel Style:
#8 Spa Hotel in Phuket Town
#10 Luxury Hotel in Phuket Town
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Questions & Answers

Questions? Get answers from Royal Phuket City Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“choose a room at the back - quieter”
 of 5 bubbles francis_61jb, Apr 22, 2016 | Read review
“Top floor has a lovely view and is quiet.”
 of 5 bubbles 8402tony, Jan 15, 2016 | Read review
“Corner rooms are bigger... but this doesn't really improve the experience...”
 of 5 bubbles KaraWie, Nov 23, 2015 | Read review
“Don't expect the Ritz, but the City provides adequate, economical accommodation, with consideration to it's age.”
 of 5 bubbles BryanCll, Oct 26, 2014 | Read review
“Ask for a room that doesnt smell of damp”
  • Toilet with grime
  • Pillow on the bed with dark hairs on it
 of 5 bubbles Bongoqueen, Dec 29, 2013 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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