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Centara Karon Resort Phuket

502/3 Patak Road Karon Beach, Karon, Phuket 83100 Thailand
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Traveler (4186)
Room & Suite (743)
Dining (361)
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About

#19 of 44 resorts in Karon
Location
4.5
Cleanliness
4.5
Service
4.4
Value
4.3
Travelers' Choice
At the heart of Karon Town, with an abundance of eateries and entertainment options at its doorstep and Karon Beach a short stroll away, the resort is perfectly located to experience the many facets of Phuket. Centara Karon Resort Phuket fulfils every holiday aspiration, from pure bliss at the spa to active holidays to family fun. You'll enjoy activities galore, yoga sessions, 3 swimming pools, 2 waterslides and a kids’ club. Couples and small families will find the rooms and Honeymoon Suites at the Terraces a comfortable retreat, and enjoy the option of ocean view or a private outdoor Jacuzzi. Families and groups of friends are spoilt for choice with spacious rooms set moments away from the Lagoon pool with slides. The generously-sized Cabanas feature a private terrace with a plunge Jacuzzi. The resort also has two restaurants, a sports bar, and three swim-up pool bars. A scheduled shuttle service takes guests from the resort to Patong. The airport is less than one hour away.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Entertainment staff
Babysitting
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family Resort
Languages Spoken
English, Thai

Location

502/3 Patak Road Karon Beach, Karon, Phuket 83100 Thailand
Name/address in local language
Centara Karon Resort Phuket
4.5
5,902 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Centara Karon Resort Phuket stands out for its prime, yet peaceful location, with convenient beach and town access, as many guests have noted. While the atmosphere may be deemed a bit serious due to its beige and brown decor, the hotel's amenities, including multiple pools and a notable breakfast selection, are generally well-received. Spacious rooms are a plus, though some guests call out the need for updates and better maintenance. The hotel's cleanliness, particularly in the rooms and pool areas, often earns praise. Service is usually highlighted as friendly, though it can falter at peak times.
Location
Central
Atmosphere
Dull
Rooms
Dated
Value
Reasonable
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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Stephen D wrote a review Jul 2023
Crawley, United Kingdom235 contributions98 helpful votes
Is this a swanky 5 star hotel? No. It's in need of a bit of renovation (which it's undergoing right now - closed until November 2024) but the prices are adjusted accordingly. Bottomline is you get a decent sized room that's clean. The bed is comfortable. The AC works. There's 3 large pools to choose from. The gym is well equipped. The grounds are quite beautiful. The location near restaurants, bars and the beach is good. The staff are very friendly, helpful and accomodating. Anything you need, just ask and they'll do their best to provide it. For $30-$50 a night, Centara Resort Karon is an absolute steal. For me it's a shame it's getting renovated because that means the prices will likely go up for pretty much the same thing, perhaps just something slightly more pleasing to the eye.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled solo
Room Tip: Sadly Centara is being renovated so any tips will likely be made redundant!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Management , Owner at Centara Karon Resort Phuket
Responded Dec 21, 2023
Dear iDiveDeep, Thank you very much for your candid review of your recent stay at our hotel. We all pleased to know that you have overall enjoyed your visit, your feedback is extremely valuable to us. Look forward to welcoming you and your family back again in the near future. Best Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kyle C wrote a review Jul 2023
1 contribution
+1
Do not book here, save yourself the disappointment. We chose to pay more for a private villa room, it had cobwebs in all the corners, doors that didn’t have seals so all the bugs and lizards enter your room at night, the private pool clearly hadn’t been cleaned (which took 24 hours to have someone finally show up with a skimmer), the toilet broke multiple times, and to top it off the room had a leak in the ceiling in the bathroom. Absolutely terrible place…. Embarrassing, tried to get some money back from our travel agent but wasn’t given anything…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Centara Karon Resort Phuket
Responded Jul 13, 2023
Dear Kylec, Thank you for choosing us as a destination recently. We do regret to hear that this stay was not up to your expectation in certain areas. On behalf of the team, please accept our sincere apologies we were letting you down. Your comments were taken on board for our next improvement. Sincerely yours, Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vince G wrote a review Jul 2023
Melbourne, Australia48 contributions43 helpful votes
We’ve stayed at Centara Karon many times before and each stay has been great but this time the Centara Karon team have really disappointed with their communication skills being quite underwhelming. We booked our 2 week stay two months prior directly with the hotel on the Centara website. I requested interconnecting rooms and return airport transfers which were confirmed in the booking email booking confirmation we received. Booking direct and being a Centara The 1 member allows for a later checkout as well as a 10% discount on F&B purchased in the hotel restaurants and bars and with Carpe Diem running the kids club like previous visits, we thought we were in good hands. 7 days prior to our departure from Australia, I emailed the hotel to check that our two rooms were interconnected and to provide our flights arrival details for the airport pick-up. With 3 days prior to departure and not having received a response, I sent another email. 24 hours prior to departure, I sent another email and also messaged via Facebook, Instagram and WhatsApp. We received no response or acknowledgment of any communication whatsoever. Fast forward to our arrival at Phuket airport and there was no transport waiting for us. After waiting for an hour we jumped in a taxi. Upon our arrival at Centara Karon, we were greeted by the very lovely ‘Ming’ who was quite apologetic and offered us a free dinner voucher for the inconvenience and lack of response. Our room was not ready so she offered for us to go and enjoy the pool. On our way through the resort, we noticed that one of the two restaurants was permanently closed. The gardens looked like they had not been maintained for quite some time and the corridors leading to our room were filthy with spider webs, leaves, rubbish and cigarette buts everywhere. Even up until checking out today, no attention was paid to cleaning any common areas. Once our room was ready, it was as comfortable as we remember, but that’s really the only good thing I can say about this stay. There were a couple of staff members we knew from previous stays and they always did their best to make all guests feel comfortable, but most of the other staff couldn’t care less. The “bartenders” couldn’t mix a glass of water and the pool bar was inundated with big ants (OMG, the ants!!). They didn’t have many of the ingredients they needed to make the drinks off the poolside menu, AND NO - MARTINI’s DO NOT HAVE BLACK OLIVES AS THE GARNISH!!! When it came to meals, apart from the normal bacon, eggs and toast for breakfast, the quality of the rest of the food/meals including “buffet breakfast” selection was quite disappointing. Particularly the first night which was marketed as an “all you can eat meat lovers choice” for around 700 baht per person. We chose to eat in and utilize the “free dinner” voucher provided. Talk about false advertising! The all you can eat but turned out to apply only to the salad and desert bar. The salad bar consisted of 2 small plates of pasta or potato salad and a few mixed greens that you would struggle to put together to make a half decent salad. The “desert” bar was made up on a choice of 2 jelly drops about the size of a milk bottle cap. They were disgusting. It seemed that someone thought it was a good idea to put a heap of gelatin in some orange or coconut juice, cool it in the fridge and serve it up as edible!! We were more than happy to pay good money for good food but this placed missed the mark by a mile. Aside from a few poolside snacks throughout the day for the kids, we ate at the restaurants in a few other resorts close by (and those meals were far nicer and better value). The kids club was also a disappointment with no proactive approaches from the two guys running it whatsoever and activities being scare and not well advertised. With a week in and a week to go in our stay, on our way out of our room to breakfast, we were greeted by a 2 meter long Asian Water Monitor that even made the room attendant scream when I called him to help. He immediately made a few calls from his mobile phone but more than 10 minutes later no one had come and this creature was becoming increasingly stressed and aggressive as it was cornered at the end of our corridor 3 stories up. The room attendant entered the room and called Someone from the hotel phone and around 10 minutes later a couple of guys came to relocate the unwanted guest. Fair to say along with no garden maintenance, there was now evidence that there was no pest control / prevention undertaken either. After speaking with some other guests, we were made aware that the hotel was closing 4 days after we check out for an 18 month major renovation. This was not advised on their website at anytime, nor did any of the staff mention it until I asked probed them about it. It’s almost like they deliberately kept it secret to honour bookings and take guests cash knowing full well they were far from being able to provide their normal 4 -star service. If we were aware of this when we booked, or even when we arrived to check in, we would not have stayed here this time around. We felt quite deceived actually. After all that’s happened and when we thought it couldn’t get any worse, it did - at checkout today. We had a 3pm transfer to the airport. At 2:30 we went to reception to checkout and finalist the bill. We were presented with a 20,000 plus bill which I was ok with but they didn’t apply the 10% member discount to the food and drinks we had ordered and we had a surprise charge for “sports & leisure” which we never used. When I asked them to adjust the bill, the lovely ‘Ming’ had to call her manager “Grong” who then had to call the F&B manager to review the charges. Now, when you have all the receipts that we’ve signed for that add up to over 20,000 baht, and a folio print out that totals the same as the sum of the receipts for food and drinks, one would think that you would just take 10% off the total and reprint a bill, right? Wrong! After waiting over 10 minutes for the F&B manager to arrive, she then proceed to manually add up all then signed receipts. Using both a calculator and her phone and taking well over 20 minutes. All the while the airport transfer was waiting with luggage and family loaded ready to get us to the airport. After flipping through receipts and calculating it over and over again, the frustration came out and I had to abruptly let them know that we were going to miss our flight. After what seemed like an awkward exchange between Ming and the F&B manager, Ming printed and new bill with a discount of 1,000 baht. According to my maths, 10% of 20,000 is 2,000, not 1,000. However with the fear of missing our flight and the connection thereafter, I just paid the bill and jumped in the car. On our way to the airport, I noticed that they still didn’t remove the ‘sports and leisure’ charge that I disputed and they couldn’t provide a signed receipt for! Now that we’re happily seated, airborne and on our way to enjoy the remainder of our holiday, I can safely say that Centara Karon was the worst experience in over 12 trips to Thailand over many years and has left a very sour impression on us. To the readers of this review, there are many newer resorts in Karon with far more to offer and better value for money than this venue.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Centara Karon Resort Phuket
Responded Jul 13, 2023
Dear Vinceg, Thank you for choosing us as a destination recently. We do regret to hear that this stay was not up to your expectation in certain areas. On behalf of the team, please accept our sincere apologies we were letting you down. Your comments were taken on board for our next improvement. Sincerely yours, Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dianne A wrote a review Jun 2023
Bongaree, Australia9 contributions1 helpful vote
I stayed as a solo guest for 7 nights in June, the resort was great from check in to check out. My room was a lagoon pool view , very big room with an extremely comfy king bed. Very clean and tidy with housekeeping daily if required. Breakfast at Azure restaurant was very good with lots of choices. The resort pools were all clean , lots of pool lounges. Location is great, a little back from the main road so pretty quiet, but only a 5 minute walk to the beach. Plenty of shops and food places close by. Temple market on Tuesday and Friday evenings were good for a wander around. Overall I definitely recommend the Centara Karon Resort, for solos and for families.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Centara Karon Resort Phuket
Responded Jun 29, 2023
Dear 606diannea, Thank you for being with us recently and for taken your time sharing your feedback here. We all pleased to know that you have overall enjoyed this visit, especially our facilities. Look forward to welcoming you back again when you are next in Phuket. Sincerely yours, Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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h0ggys wrote a review Jun 2023
Melbourne, Australia1 contribution
Was a fantastic place for relaxing, not much around but local markets and beaches. Can however travel to do more either by booking tours or tuk tuk or taxi to surrounding suburbs. Staff very amazing, professional and kind
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Management , Owner at Centara Karon Resort Phuket
Responded Dec 21, 2023
Dear H0ggys, Thank you for choosing us as a destination recently and your candid review. Your feedback is extremely valuable to us. We are very pleasure to get overall experience during your stay was good feedback. Look forward to welcoming you back again when your next trip in Phuket. Sincerely yours, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HoHoi wrote a review Jun 2023
3 contributions
Pool is great and huge, staff is extremely friendly, but room is a huge let down, poorly maintained, with clumps of dust on the lamp stand near the bed and spiderwebs at the cabinet, room is dirty and infested with ants too.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Management , Owner at Centara Karon Resort Phuket
Responded Dec 21, 2023
Dear HoHoiCh, Thank you for choosing us as a destination recently. We all pleased to know that you have enjoyed our hotel, at the same time we do regret to hear that this stay was not up to your expectation in certain areas. On behalf of the team, please accept our sincere apologies we are letting you down. Your comments were taken on board for our improvement. Sincerely yours, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bev M wrote a review Jun 2023
Cleethorpes45 contributions8 helpful votes
+1
This was our third location in Thailand and our second Centara hotel. Sadly it didn't live up to the other hotels quality. The positives, great location in the calm of the complex and step out into restaurants and bars. The staff were extremely helpful and the breakfast buffet was fabulous. The negatives, we were in a Deluxe poolside room on the ground floor, our sons in the next room so set up great. I went for a quick shower after arriving and there was a big rip and several other holes in the shower curtain. Used the whats app to text and a little man came and put a new one up. I did notice that housekeeping on the rooms was very rushed and the light switches don't seem to have been cleaned for a long time. A quick move of toiletries but not cleaned toothpaste marks remained. Sand in the bath stayed there and in our 5 nights our bedding wasn't changed at all. On our last day I complained via whats app and asked what I wanted, I did say lunch would be nice, but only got a voucher for 2 not for our party of 4, so we ended up paying £30 for our sons meal when we could have walked into town and all eaten for half that. So a little frustrating. Photos attached to show. I am not generally a moaning minnie but cleanliness was poor.
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Centara Karon Resort Phuket
Responded Jun 12, 2023
Dear bevpattinson, Thank you for choosing us as a destination recently and for sharing this nice review on this forum. We all pleased to know that you have pretty much enjoyed our hotel, facilities and location. However, your comment on room cleaning issue had taken on board for our improvement. Very much look forward to welcoming you back again when you are next in Phuket. Sincerely yours, Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Helen Tait wrote a review Jun 2023
10 contributions
We were a family group of 10 and recently stayed at this hotel. What an amazing family hotel!! Our rooms were spacious with the most comfortable beds. The air conditioning was fantastic and quickly cooled the room. Every staff member we spoke too was very very friendly and helpful. The children ( and adults) all enjoyed the pools and happy hour drinks!!! The breakfast buffet was also first class, the 5 children especially loved selecting their food!! The location was perfect for us. So close to shops of all kinds and places to eat. There were 7/11 stores close by for snacks. The beach is close as is the temple with the night market. I would highly recommend this hotel for families. On days when we didn't book tours we could relax and just go for a little wander around the local area. Thank you to all staff for a wonderful stay! xx
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Centara Karon Resort Phuket
Responded Jun 12, 2023
Dear Iwanttog, Thank you for being with us recently and for this excellent review. We all pleased to know that you have very much enjoyed this visit especially services from our team members. Look forward to welcoming you back again when you are next in Phuket. Sincerely yours, Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Galina M wrote a review Jun 2023
3 contributions
Very comfortable hotel with a great territory and 3 swimming pools! I enjoyed staying at this place. My room was very spacious and comfortable with entrance to a pool. Good breakfast and service. Hotel staff is very friendly and responsive. Will stay here for sure next time!!! Highly recommend for staying at Karon Beach.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Centara Karon Resort Phuket
Responded Jun 12, 2023
Dear Galina M, Thank you for being with us recently and for this excellent review leaving here in this forum. We all pleased to hear that the stay turned out to be a memorable one for you and that you have appreciated almost everything. Very much look forward to welcoming you back again when you are next in Phuket, longer stay next time as you have mentioned! Sincerely yours, Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ivan D wrote a review Jun 2023
1 contribution
Pillows are soft, the bed sizes big & comfortable.The staff very warm, welcoming & courteous. Kids enjoyed the pool with slides, had fun playing in camp safari beautifully designed with toys, gaming.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , General Manager at Centara Karon Resort Phuket
Responded Jun 12, 2023
Dear J343RKivand, Thank you for being with us recently and for having taken your time sharing your experience here. We all pleased to know that you have enjoyed your visit. Look forward to welcoming you back again when you are next in Phuket. Sincerely yours, Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$2,168 - $2,719 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
centara karon resort phuket hotel karon, centara karon hotel phuket, centara hotel karon
FORMERLY KNOWN AS
Central Karon Beach Resort
LOCATION
ThailandPhuketKaron
NUMBER OF ROOMS
335
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CENTARA KARON RESORT PHUKET $36 ($̶9̶5̶) - Prices & Reviews - Thailand

Frequently Asked Questions about Centara Karon Resort Phuket
Which popular attractions are close to Centara Karon Resort Phuket?
Nearby attractions include Unique fashion (0.1 miles), Nordic Fashion (0.2 miles), and Alex Fashion House (0.1 miles).
What are some of the property amenities at Centara Karon Resort Phuket?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Centara Karon Resort Phuket?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Centara Karon Resort Phuket?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Centara Karon Resort Phuket?
Yes, free parking is available to guests.
What are some restaurants close to Centara Karon Resort Phuket?
Conveniently located restaurants include Sabaijai Cafe, Pinto Karon Restaurant, and Napoli In Vespa.
Are there opportunities to exercise at Centara Karon Resort Phuket?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Centara Karon Resort Phuket have airport transportation?
Yes, Centara Karon Resort Phuket offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Centara Karon Resort Phuket?
Yes, dry cleaning and laundry service are offered to guests.
Does Centara Karon Resort Phuket offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Centara Karon Resort Phuket?
The staff speaks multiple languages, including English and Thai.