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Novotel Phuket Karon Beach Resort & Spa

568 Patak Road, Karon, Phuket 83100 Thailand
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Traveler (2004)
Room & Suite (339)
Dining (127)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Phuket Karon Beach Resort & Spa
Updated 09/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#49 of 167 in Karon
The Novotel Phuket Karon Beach Resort and Spa offers 7 superbly designed accommodation options. Each room type is located in its own area within the resort. From the romantic seclusion to Family Fun there is an option to suit all and an area to call your own! Every room has a balcony adding outdoor lifestyle to your chilled out accommodation needs.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa locker rooms
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Swimup bar
Poolside bar
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Taxi service
Conference facilities
Meeting rooms
Head massage
24-hour security
Baggage storage
Currency exchange
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Interconnected rooms available
Private balcony
Cable / satellite TV
Bath / shower
Room service
Flatscreen TV
Complimentary toiletries
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, French, Russian, Chinese and 2 more
1904Reviews207Q+A100Room tips
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Popular mentions
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Most Recent
H.M. Bentlage wrote a review Apr 2022
Nijmegen, The Netherlands93 contributions56 helpful votes
Nice hotel at Karon Beach. Rooms are OK, good enough for a novotel 4 star hotel. Price quality wise it is a good hotel. However, this resort is perfect for children, and thus not so much for alone travelers. Breakfast was good. Nice big swimming pool.
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
Louise M wrote a review Mar 2022
1 contribution1 helpful vote
Novotel and it’s staff were absolutely amazing and made our honeymoon so memorable. Beautiful rooms and pool areas which we spent most of the time relaxing. A short walk to the beach and local shops made for an easy holiday. Manager David upgraded us into a villa and was nothing short of accomodating and generous. We are very thankful to him and all the staff. Would recommend to friends/family that want a relaxed holiday with all ammenities available.
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
Joseph Chua wrote a review Feb 2022
Singapore, Singapore19 contributions20 helpful votes
Stayed from 28Jan to 4Feb 2022. Check in was reasonably smooth with the usual formalities to perform. What was good :- 1. Room service was prompt and food came hot. I ordered Pizza for dinner 2. Staff was polite and generally helpful. 3. Room was spacious What can be improved 1. Room amenities should be replenished and properly supplied. (There was no toothbrush, shower cap, cotton buds etc etc throughout my stay. Only shampoo and bath gel provided) Not what I expected from the Novotel. 2. Swimming pool was not very clean with debris in the pool. 3. Wooden pool deck was broken in several places and can cut your feet when you are barefoot around the pool area. 4. Front office did not automatically print out our PR test results for us until we requested them to do so. (This was done at another SHA Extra Plus hotel I stayed at)
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Review collected in partnership with Accorhotels.com
Date of stay: January 2022
Sleep Quality
Toby wrote a review Feb 2022
1 contribution1 helpful vote
We booked a holiday here in March 2020 and I still haven't received a refund after cancelling due to Covid-19. We booked through Accor but they refuse to honour the Covid-19 policy which states we should text a refund.
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Date of stay: February 2022Trip type: Traveled
Jame24 wrote a review Feb 2022
Australia29 contributions17 helpful votes
It was a real breath of fresh air staying at Novotel Karon, as an Accor Plus Gold member I was actually quite impressed. The place itself has beautiful facilities with 3 pools, a kids slide and activities room with games and PlayStations and engaging craft activities. Our room was spacious and very comfortable. Though the thing that stood out the most was the staff and their approach, they had only reopened in the last few months after being closed for the best part of 2 years. They couldn’t have been more helpful and stuck the right balance between friendly and present and allowing us to enjoy our stay. Sandra the manager was brilliant she assisted me above and beyond with even having someone come to the hotel for a physio session I required. I highly recommend this hotel and their staff to ensure you have a great stay in the region!
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Date of stay: February 2022Trip type: Traveled
Мира П wrote a review Feb 2022
4 contributions2 helpful votes
I’d like to say a big thanks to wonderful manager Sandra. She was our angel during our stay in hotel, she made all the best to provide us all we need for our maximum comfort and real relax. Sandra is a real professional, who is very responsible and really loves her job and her clients. Thanks Sandra for hospitality and care, thanks to her me and my friends spent an amazing days in Novotel Karon hotel. Wish her and your hotel prosperity and big success!
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Date of stay: February 2022Trip type: Traveled
Teet R wrote a review Dec 2021
1 contribution
We booked the most expensive suite for two weeks, including the New Year’s Eve. The hotel was full of very noisy, constantly dunk Russians who yelled and shouted every night until early morning hours, making it very difficult to sleep. The hotel clearly focuses on this type of customers. The staff barely understood English and was not aware of the promotions offered at the hotel website,.Every day we had to argue about the terms of the packages we had booked, and prove that we were entitled to receive the services by producing various vouchers and documents. It usually took 3 persons to communicate with. The staff was generally nice, but they simply did not know about the promotions the management or the marketing department had invented. The conclusion is that if loud and noisy Russians are not your thing then probably this is not the best option for a family vacation.
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Date of stay: December 2021
Room Tip: Ask to be located far away from Guests from Russia
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Destination A wrote a review Dec 2021
Uddevalla, Sweden1061 contributions277 helpful votes
Nice and good hotel,Its a nice and good hotel little bit outside the Karon Centra 10 minutes walk,nice rooms, clean, nice welcomming staff,2 really good restaurants,maybe little bit pricy for beeing Thailand, nice pools, wifi worked good,but if you are a couple without children i should not book, children screaming at the pool all days but for families with children its perfect, So not bad at all will be back in the future
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Date of stay: December 2021
benaichar wrote a review Mar 2020
London, United Kingdom106 contributions74 helpful votes
Me and my fiancé stayed here for 10 nights (18th Feb - 28th Feb) plunge Pool suite 411 and we absolutely loved it here. Location is spot on, it’s at the quiet end of Karon Beach. when you cross the road, take a right, then quick left (literally 4 minutes walk from hotel entrance) there’s a guy renting out sun loungers for 100 baht and a small cafe next to him that sells ice cold water, beers, coconuts etc. This end of the beach is nice and quiet with lots of space around for sunbathing, Karon beach is beautiful, crystal clear water and no rocks at all, sand is soft and squeaks when you walk, you will see when you get there. Staff were great, firstly Palmy who was I think customer liaison manager, she was an absolute diamond, from check in, to us leaving she would come over to us and find out if everything was ok, she gave us advice and tips on where to visit, and just all round a real professional and friendly person. she made an excellent 4 star customer service rating into an outstanding 5 star customer service rating alone. Novotel are lucky to have such a great member of staff thank you palmy. Also Elena was fantastic with trip advice and bookings If you can book the plunge pool suite, then I would strongly recommend doing so. very spacious suite and the small pool, more like a large jacuzzi really was quality in the evenings to relax in whilst having a drink after going out in Karon. We did have a few issues with our plunge pool not working with the jets, we would have to call housekeeping, every day. housekeeping and maintenance was great and would fix it every time they came, but would stop working the following day so was a bit annoying. But still the pool is a must have if you’re a couple. The cleaners were great too, room was spotless every day We had half board, food was lovely great variety and very quiet, you can either get the themed buffet which was different every night and always great or they have a lovely Thai restaurant on site which was delicious. Breakfast was chaotic, food was nice but so busy, between 9am and 10am you will have to queue for a table for about 5 - 10 minutes, food was nice, omelette, scrambled eggs, Thai food, great choice. Tip order a la cart from downstairs saves you having to queue Would I stay here again if visiting Phuket, definitely, lovely hotel, very big, great location, 10 minute walk into main strip of Karon, or a 15 minute Tuk Tuk ride from outside the hotel to Patong for 300 baht. Main thing for us is the beach its not busy, and beautiful. So few things I want to bring up which the hotel should look at. Firstly the pool, the tiles / grouting in all pools including the plunge pools need to be done ASAP, it really lets the luxury of the hotel down. Also the drink prices are ridiculous, during our meal two cocktails would cost 750 baht which is about £17, or two glasses orange juices for 400 baht (£8) absolute joke. Also charging service charge and vat on a bottle of water feels like you are being ripped off by the hotel. We paid a lot of extra money for half board, the fact they don’t include juice or water and charge overpriced drinks feels like a bit of a con, the hotel needs to look at this and change it. Also taxi pick up to and from the airport is overpriced, small cars that are asking 1500 baht when it should really cost no more than 700 baht Apart from that, well done Novotel for making a great holiday and organising a little decoration in our room for my fiancé’s birthday and on our proposal night.
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Date of stay: February 2020Trip type: Traveled
2 Helpful votes
Sash wrote a review Mar 2020
Melbourne, Australia5 contributions3 helpful votes
We arrived on 28th of feb 2020 and the kids pool slide didn't work for first 6 days of our stay, the main pool was good at the first day and after that was green for 7 days and closed on the end,we upgrade for plunge pool $640 becouse the the pool was green,the second pool was starting to get green and kids slide didn't work and a bit shallow .pool bar charge 400 baht thats 20 AUS for bannana smoothy.we have to complain and refund. Every thing is expensive in the hotel (not many people eat there)....Aircon turning off during night but they said thats becouse we left the slidind door open but that wasn't the case, the plunge pool is bad,the tiles are sharp (missing grout) and not level so be careful. Rooms? You have to ask for toilet paper every time we needed. The list goes on but read the other comments. ..they are %100 corect. Don't waist the money here, in 3 star hotel we had better experience.
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Date of stay: March 2020Trip type: Traveled
3 Helpful votes
$49 - $80 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Novotel Phuket Karon Beach Resort & Spa
Which popular attractions are close to Novotel Phuket Karon Beach Resort & Spa?
Nearby attractions include Alex Fashion House (0.3 miles), Sam Boutique Tailors Phuket (0.2 miles), and Karon Viewpoint (0.2 miles).
What are some of the property amenities at Novotel Phuket Karon Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Novotel Phuket Karon Beach Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Phuket Karon Beach Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Novotel Phuket Karon Beach Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Phuket Karon Beach Resort & Spa?
Conveniently located restaurants include Sabaijai Cafe, Coast Beach Club & Bistro Phuket, and Sweet & Sour Restaurant.
Are there opportunities to exercise at Novotel Phuket Karon Beach Resort & Spa?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Novotel Phuket Karon Beach Resort & Spa have airport transportation?
Yes, Novotel Phuket Karon Beach Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Phuket Karon Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Phuket Karon Beach Resort & Spa offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Novotel Phuket Karon Beach Resort & Spa?
The staff speaks multiple languages, including English, French, German, Russian, Chinese, and Thai.