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As a loyal Hilton member, I wanted to like this property more. First, the good stuff. The place is massive, nice pools, decent food. Wife was impressed with spa service and treatment. I really liked the location because it is an easy walk to restaurants...More
This hotel is massive, clean and welcoming! We were welcomed on a early morning with juice and hot towels... it was very hot in April. We had a fairly big room with a balcony and sea view, the AC was easy to turn on and...More
4 Thank Shunara R
Response from HiltonPhuketArcadia, General Manager at Hilton Phuket Arcadia Resort & SpaResponded January 15, 2018
Dear Shunara R,
Thank you very much for taking the time to write your detailed and gracious review about the “Beautiful, clean sea view room :)” experience you had while staying at the Hilton Phuket Arcadia Resort & Spa in April, last year.
After reading quite a few reviews about the long time needed to check-in, I was pleasantly surprised to be given welcome drink and to check-in before 2 PM. The bus that brings our luggage from the front to the reception lobby was accessible and prompt....More
Been to the hotel several times - both person and business meetings. It gets worse every time.
I am absolutely astonished to see how racist the gym staff are to Chinese and Indians. Not on only one occasion. When I asked for the gym supervisor,...More
The only service I liked was the Checkin. The hotel is huge. The breakfast buffets are really busy. We found lot of people coming in groups (i think thats normal for a resort). Worst part was when you wait for being seated in the breakfast,...More
Didn't opt for it so don't know the cost ..breakfast buffet was ok ..lot of variety but most of it didn't suit the Indian taste ..Great place to stay with nice pools great views but the food has that peculiar smell and taste... More
Didn't opt for it so don't know the cost ..breakfast buffet was ok ..lot of variety but most of it didn't suit the Indian taste ..Great place to stay with nice pools great views but the food has that peculiar smell and taste is more suited for the South Asian people ..guess the hotel also is more concerned about south east Asian travellers ..hardly any Indian tourists ..during out stay we were the only 8 ..