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Centara Grand Beach Resort Phuket

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Centara Grand Beach Resort Phuket
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2,345 Reviews from our TripAdvisor Community

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Showing 1,969: English reviews
Tokyo
Reviewed September 22, 2015 via mobile

We booked flight that takes us to hotel just about the checkin time, which is 14:00. However, when we arrived, reception desk told us the room is not ready as they only have "1cleaning staff in 1bldg." We have two tired young children, they were crying and running around. I complained a few times but they kept telling me "Room...

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Helpful?
5Thank siisuai
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear siisuai, Thank your for your feedback. I am sorry to hear about your arrival experience and the affect this has had on your overall rating of your visit. I apologize for any miscommunication when it comes to the complimentary dinner you mention in your review. May I ask you to please contact us directly, and I will be happy...

Jeddah, Saudi Arabia
Reviewed September 22, 2015

I visit Pattaya and tried the hotel and really its very nice and quiet place to stay plus those service it was very nice and the hotel staff is very smily and they have worm welcoming feeling, and the hotel is very near to all activities like Kart racing, water park and walk street, only what i didn't like is...

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Helpful?
Thank amirzati
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear amirzati, Thank you for sharing a review here on TripAdvisor. It is good to hear that you enjoyed your time with us. I am glad you were given a warm welcome. We hope to have the chance to welcome you back. Kind regards, Martin

Reviewed September 21, 2015

Very affordable Stay based on 7 nights 13th-20th sept cost $1500 aud with breakfast included. Centra Grand Resort lives up to its name, sitting right on the end of Karon Beach which gives you your own piece of beach paradise away from the masses. Arriving at 2am the first and only major shock which you won't be prepared for is...

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Helpful?
3Thank Kanaitchy
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Kanaitchy, Thank you for providing a review of your stay with us here on TripAdvisor. I take note of your comments and will work with the team to continue provide positive holiday experiences. We look forward to welcoming you back. Kind regards, Martin

Geelong, Australia
Reviewed September 20, 2015

My review is for a 7 night stay (1st - 8th September) 2 adults and 2 children (4 & 5) Firstly, I would like to note that I had many reservations about staying at the Centara Grand after all of the reviews I had read. I am happy to report that many of my worries were unwarranted. My family and...

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6Thank stepha84
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear stepha84, Thank you for providing a review of your stay with us. Your thorough feedback is much appreciated. We are happy to hear that you enjoyed your stay and that you would stay with us again. Nonetheless we also note your points for improvement. We hope to have the chance to welcome you back soon. Kind regards, Martin

Reviewed September 18, 2015 via mobile

Our visit to this resort was only over a couple of nights but was very pleasant. The staff and location were amazing. The room was nice and clean. The restaurants served great food. Nicely nestled not too far from Patong and there is a free shuttle bus to take you in for a few hours if needed. The only part...

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Helpful?
2Thank Gary K
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Gary K, Many thanks for sharing a review from your recent stay with us. We appreciate your kind comments about staff, location, room and restaurants. We also note your points for improvement and will work with the team to enhance the guest experience. We will be looking forward to welcoming you back. Kind regards, Martin

USA
Reviewed September 17, 2015

The hotel is fantastic, with service, amenities,food, and staff as good as I have experienced. Special thanks to Martin that went out of his way to insure that our son enjoyed his 18th birthday. Martin and the entire staff should be commended. If ShangriLa had a facility on Karon, even at their standards, this is an exceptional facility, however the...

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1Thank DRuben1330
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear DRuben1330, Thank you very much choosing to stay here at Centara Grand Beach Resort Phuket and for taking the time to share a lovely review of your time with us. The team and I are delighted to read your kind comments. Hopefully we can welcome you back for a future stay in the near future. Warm regards, Martin

Reviewed September 16, 2015 via mobile

We have stayed here twice and will def be staying again hopefully in 2016. Check in is good only had to wait 20 mins for our room. Received lovely drinks and hand towels while waiting. Staff were more than happy to help. First time we stayed with two children rooms were great looking out over ocean from balcony. Pool facilities...

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Helpful?
Thank Stephgstewart
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Reviewer, Many thanks for sharing your vacation experience here on TripAdvisor. Good to hear that your received a warm welcome when you arrived at our resort, and I am delighted that you enjoyed the pool facilities during your time with us. We hope to welcome you back when you next visit Phuket. Best wishes, Martin

Hobart, Australia
Reviewed September 16, 2015

We stayed here in 2013. This was the first time my 2 teenage sons had been overseas, so we wanted to make sure we stayed somewhere that they could feel safe and really enjoy the experience. The Centara Grand did not disappoint. The pool was magnificent, with slides and a lazy river, and a swim up bar. There were plenty...

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Thank KelLoves2Travel
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

KelLoves2Travel, Thank you for sharing a lovely review of your stay. It is very nice to read that you liked the pool facilities and had a good time here at Centara Grand Beach Resort Phuket. We would love to have the opportunity to welcome you back again. Kind regards, Martin

Sydney
Reviewed September 15, 2015

This is the 3rd time I have stayed at this hotel, but first time as a family, before have been business conferences, Overall the hotel is an excellent choice for families in Phuket, The rooms, pools, staff etc are excellent. As I expected our kids spent hours every day in the pools, slides, lazy river and jumping pool and absolutely...

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Helpful?
Thank benjiboy32
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear benjiboy32, Thank you for providing a review of your stay with us. We appreciate your kind comments when it comes to staff, pools and rooms being excellent. I also note your points for improvement in particular when it comes to guestroom maintenance and staff clearing your table at breakfast while you visited the buffet. Hopefully we can welcome you...

Brisbane
Reviewed September 15, 2015

Arrived very late at night with 2 kids and after being up for almost 24 hours we still had to wait approx 30 mins before getting our room key. Please tell us more about your experience Should have a slip mat outside the door going onto the balcony in the pool villas as my 2 year old son walked out...

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Helpful?
1Thank szamar
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear szamar, Thank you for providing a review of your stay. We note your comments and have shared your experience at our resort with the team as part of our efforts to further improve our service and product. Hopefully we will have opportunity to welcome you back. Safe travels, Martin

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
Official Description (provided by the hotel)
Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more   less 

Additional Information about Centara Grand Beach Resort Phuket

Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon
Price Range: $130 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon
Hotel Style:
#4 Business Hotel in Karon
#7 Spa Hotel in Karon
#7 On the Beach Hotel in Karon
#14 Luxury Hotel in Karon
#22 Family Hotel in Karon
#29 Romantic Hotel in Karon
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Questions & Answers

Here's what travelers have asked, with answers from Centara Grand Beach Resort Phuket staff and other travelers.
189 questions
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Questions? Get answers from Centara Grand Beach Resort Phuket staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The views of the water from the beach front balconies is to die for”
 of 5 bubbles T9393MClauras, 5 days ago | Read review
“suit with balcony's”
 of 5 bubbles 486florencef, 6 days ago | Read review
“Book sea view if possible”
 of 5 bubbles NathalieAQ, 1 week ago | Read review
“The higher up your room is the better the view of the beach and ocean is. Would recommend booking with the wish of a good view.”
 of 5 bubbles 662ollies, 2 weeks ago | Read review
“Pool rooms are all first floor. If you want privacy, book a regular room for a higher floor / better view.”
  • next pool room beside us on the left.
  • view from block 4 pool villa
  • next pool room right beside us to the right.
 of 5 bubbles CourtsTravels, 3 weeks ago | Read review
5 of 5
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