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Centara Grand Beach Resort Phuket

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683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket 83100, Thailand
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Centara Grand Beach Resort Phuket
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2,086 Reviews from our TripAdvisor Community

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There are newer reviews for Centara Grand Beach Resort Phuket
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Showing 1,757: English reviews
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 23, 2015

We stayed at this terrible hotel from 25 March 2015 This hotel is 3* at best. Hotel seems to be old but it is not very bad if it is clean. But it is not clean at all. Cleaning of room – max 5-10min. Not depend you will leave for housekeeper 100THB or not. Of course if you will forget... More 

Helpful?
4 Thank Saulius M
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Saulius M, Thank you for taking the time to provide a review from your stay in March 2015. I am sorry to read that you did not enjoy your stay and felt the cleanliness was below expectation. I agree with your comments that all rooms should be cleaned and maintained in the highest possible order. We have addressed this... More 

Orlando
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2015 via mobile

This was our third stay at the Centara Grand in Phuket and, once again, we fell in love with the place. An ideal location for families with so many facilities and activities to keep the kids entertained! Remember, it's a tropical resort so there will be mosquitos, heat, etc that you would expect from this part of the world. We... More 

Helpful?
Thank Pirbinder B
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Pirbinder B, Thank you for choosing to stay at Centara Grand Beach Resort Phuket and for sharing your experience. It is very nice to have returning guests. We are delighted to read that you enjoyed your third stay and your nice comments about Ann and her colleagues in the Club Lounge and Ms Gift, our Assistant Front Office Manager,... More 

Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 22, 2015

My family and I stayed at this hotel, with 2 kids. The hotel has potential however the rooms need to be upgraded. It is impossible to go out on the balcony due to the wooden blinds, every time you put them down and put them up it is very noisy and time consuming. The swimming pool is very dangerous, to... More 

Helpful?
2 Thank ell M
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear ell M, Thank you for sharing your view of our hotel. We are sad to read that during your visit we did not manage to meet your expectations. I have noted the points raised in your review and will address with my colleagues. May I mention that it is unusual to receive negative comments about the swimming pool. Our... More 

Sriracha, Chon Buri, Thailand
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 21, 2015

This is our second visit to this hotel. Our first time was in October 2011. The room rate compare to last time is higher compare to the room type but it is acceptable. (Last time in 2011 was the room with Jaguzzy & king size bed. This time no Jaguzzy & 2 queen size beds). Free wifi but we don't... More 

Helpful?
Thank JPAsit
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear JPAsit, Thank you for choosing to stay at our resort and for providing a review of your stay. It is nice to hear that you had a pleasant holiday experience at our resort. I am glad you found our hotel to be in overall good shape and the staff nice and helpful. I notice your comment about the floor... More 

Bangkok, Thailand
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed April 20, 2015

Just returned after a pleasant 4 night stay. This property has some major plus points, and overall my family and I had a good time. Check in was painfully slow, we also had to pay for our room in advance and the blocked extra 2000 per day "extras advance" There was a strange smell in the lobby I am not... More 

Helpful?
Thank jazzyp43
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear jazzyp43, Thank you for choosing Centara Grand Beach Resort Phuket as your holiday destination and for providing a review of your stay here on TripAdvisor. We are pleased to note that you and your family had a good time at our resort. It is very nice to hear that you enjoyed the food in the Cove restaurant as well... More 

Singapore, Singapore
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed April 20, 2015

my wife and I stayed with relatives and with their two small children in two rooms for five nights in the Centara Grand and the happiest moment was, when I finally was able to leave the place. I definitely won't go back. The "Grand" only refers to the size of the property, not to the standard of the hotel.... the... More 

Helpful?
11 Thank Stefan_Hutter
GMCPBR, General Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Stefan_Hutter, Thank you for sharing your view about our hotel and I am sorry to read that you did not have an enjoyable stay. Your experience at our hotel is both disappointing and far from our usual standards. I am surprised to read that you found there was no manager to speak to. Each area has management especially in... More 

Bangkok, Thailand
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed April 20, 2015

Disappointing to say the least. Hotel has real potential, but has a way to go. Rooms need to be upgraded. This resort is more Club Med than 5 Star. I guess it is all about expectations.....but if you are used to "REAL" 5 Star resorts/hotels, such as Hyatt and Four Seasons, where your rooms upon your arrival in such hot... More 

Helpful?
6 Thank Hutter30
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Hutter30, Thank you for sharing you view here on TripAdvisor. I am sincerely sorry to read that we did not manage to meet your expectations and I will be sure to share your review with the team. Hopefully we will be able to welcome you back at one of our properties in the future. Best regards, Martin More 

Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 20, 2015

just came back from our family vacation at centara grand. overall we had 5 rooms and all were well maintained. resort has great facilities, with the pools the highlight. there may be a lot of stairs to climb depending on what block your located in. if you have difficulties with stairs make sure to let the reservation staff know when... More 

Helpful?
4 Thank Stix5
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Stix5, Thank you for providing a review of your stay. We are pleased to read that you had a pleasant family holiday and that you enjoyed the resort facilities. Hopefully we can welcome you back soon. Kind regards, Martin More 

Surrey, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 19, 2015

I'm surprised this hotel has such good reviews. In the past, we have always found trip advisor to provide a fairly accurate overall reflection of a hotel. The location with a private beach and a couple of watersides is nice but there were a few limitations with the hotel and overall we were very disappointed. The food available is mainly... More 

Helpful?
2 Thank AnonApril2015
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear AnonApril2015, Thank you for sharing your view about our hotel. I am sorry to read about your disappointment in your stay with us. Your comments about food, the room experience and sun beds have been noted and I will be sure to share them with the managers concerned for their follow ups and consideration. I do hope we can... More 

London, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed April 18, 2015

This hotel is perfectly located at the end of Karon Beach. A ten minute walk along the beach and you are in the thick of it. Kids facilities are amazing - I almost forgot we'd brought the kids with us - free pool table, air hockey, playstations etc, simply inspired especially in the heat of the day or when they... More 

Helpful?
2 Thank Craig M
CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket, responded to this review

Dear Craig M, Thank you for staying at Centara Grand Beach Resort Phuket and for sharing a review of your stay. I will be sure to share your feedback with the team. I am glad you find our resort to be perfectly located and that your kids enjoyed the facilities. Hopefully we will be able to welcome you back soon.... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Centara Grand Beach Resort Phuket is a modern five-star luxury resort built directly on the foreshores of Karon Beach. Designed with distinct Phuket colonial Sino-Portuguese architecture, the luxury accommodation comprises of 262 guestrooms and villas. All guestrooms have a balcony and are ocean facing. Room types consist of spa suites, pool suites, deluxe suites and one and two bedroom villas. ... more   less 

Additional Information about Centara Grand Beach Resort Phuket

Address: 683 Patak Road, Karon Beach | Muang, Phuket, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon
Price Range: $88 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand Beach Resort Phuket 5*
Number of rooms: 262
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Also Known As:
Centara Grand Beach Resort Phuket Hotel Karon
Centara Grand Beach Resort Phuket Karon
Hotel Style:
#4 Business Hotel in Karon
#11 Spa Hotel in Karon
#11 On the Beach Hotel in Karon
#16 Luxury Hotel in Karon
#22 Family Hotel in Karon
#29 Romantic Hotel in Karon
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