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Centara Grand Beach Resort Phuket

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683 Patak Road, Karon Beach Muang, Phuket, Karon, Phuket 83100 Thailand
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Traveler (4989)
Room & Suite (1066)
Dining (278)

About

#20 of 156 hotels in Karon
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Drawing its inspiration from the Sino-Portuguese architecture that characterises Phuket Town, this resort on Karon Beach is backed by a green hill and grouped around its own landscaped water park with its meandering lazy river, waterslides, kids’ pool with a waterslide, and adults-only pool with its own pool bar. You will love the other exhilarating leisure activities on offer, including kayaking, windsurfing and sailing, snorkelling, tennis, and Muay Thai (Thai boxing). Diving can be arranged, and there’s a fully-equipped fitness centre. Spa Cenvaree combines ancient healing practices that reflect Thailand’s wellbeing heritage with modern rejuvenation techniques to nurture and rebalance the body. The resort also has age-specific kids clubs, free Wi-Fi, and seven restaurants and bars. The rooms, suites and pool villas (49 to 209 sqm.) feature a balcony or terrace with soothing views of the pools, the gardens or the sea. Phuket International Airport is less than one hour away.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Swimup bar
Poolside bar
Rooftop bar
Water park
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, Thai
4,474Reviews441Q+A100Room tips
Traveler rating
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Popular mentions
Seth B wrote a review Nov 18
1 contribution
I was originally attracted to the hotel because of their promotions and affordable cost. My stay was nothing short of great. The view, staff, and room are just a few of the things that made my stay memorable. As long as I live in Thailand I will continue to use Centara. I would like to thank CD, Mui, Peth, and Petch for their service all week. You all are examples of what customer service should look like. I did not run into a single rude staff member the whole time. Credit to Centara for training their staff well.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: November 2020
Value
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Location
Cleanliness
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Response from Quality Manager, General Manager at Centara Grand Beach Resort Phuket
Responded yesterday
Dear Seth B, Thank you for staying with us and for taking the time to leave an excellent review. We are delighted to read that your stay was found to be excellent. Your kind words for CD, Mui, Peth and Petch have been noted and shared with them accordingly. It would be a pleasure to welcome you back to one of our properties during a future staycation. Kind regards, Mathieu
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DrDeepak99 wrote a review Nov 16
1 contribution
Tremendous service by management (Jane, Uraiwan, Por) and staff. Great location and nice set up and hygienically clean property. Beach is easily accessible and tremendous view from rooms and pool side.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Kittipol wrote a review Nov 16
Bangkok, Thailand5 contributions
ving beeen to many family resorts in Thailand, especially in Phuket. I must sincerely admit Centara Grand beach resort is by far the best one. Very well located on the quite side of Karon beach so in the evening the almost private beach becomes a hugh playground for my 7 years old son. The sand is pristine, clean and our resort is just there. Watching the sunset on the beach is so memorable. We stayed at the pool suite which is stunning and my son didnt want to come up from our own private pool. The room is hugh and so comfortable. Cant fault it. The pool is also the highlight here you cant miss it. My son kept on sliding down the waterslide tirelessly and begging for more. The great part about the pool is located right next to the beach so it is perfect for family with young kids like me. We dont need to cross the road and just enjoy the beach the walk in to continue swimming in our hotel pool right away. The staffs at the lobby and all the areas are very nice to us. They greeted us with smile and felt warm. The breakfast is great. Although not many choices but they have some Thai specialty. I would suggest to have more cheese selection. Love the grilled chicken with sticky rice and nam jim jaew sauce. We love the fact that the hotel managed to handle to new normal very well by strictly warning guest to wear mask prior to enter the restaurant and keep enough space to queue to get the food at food bar. We had a wonderful time sitting outside looking at the beautiful beach and nice ambience music to accompany with. It made our trip complete. Too bad we didnt get to see kids club as we were enjoy with the beach and pool. Also thank to the area manager Mathieu who came and ask how was the food and stay. I truely feel warm. I will definitely be back again. So easy to make up my mind when it comes to my next family beach holiday in Phuket. I will choose to stay here no doubt. Thank you so much. You guys are amazing.
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Date of stay: November 2020Trip type: Traveled with family
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phromphassorn wrote a review Nov 14
Phuket, Thailand85 contributions10 helpful votes
The staff standing in front of the breakfast room didn't let me enter the dining room. Because I do not wear masks As I do not have and the hotel is not provided in the room like normal hotel standards. Other hotels provide masks in the rooms for guests to use. But not here The staff in front of the restaurant informed me that I can't enter the dining room as I have to mask while standing to scoop food It made me think I won't be able to have breakfast, right? So what do I have to do when I check in? I had to stand outside and sit at the very hot outside dining table. While I was carrying a 5 month old baby The hotel staff didn't help me at all. There is no kindness to babies too. Too bad that I don't have masks. It doesn't mean that I can't wait inside the cool air-conditioned dining room. To wait for help from the hotel Or I can't walk into the food menu? So I decided to sit outside because I was angry that the hotel staff didn't let me wait inside.I waited for a while and the staff brought me a mask from the front office. As I was scooping the food, I saw a man standing on the food without a mask. Why does that man not have a mask? But can go to scoop food The staff informed me that because of him, as he walked in he was wearing a mask. It makes me think this is a very ridiculous regulation. Do you want customers to pretend to wear masks only to walk past you? It is not a SHA standard of protection. You set rules to fool customers that you are protected. But you actually don't follow the standards. I don't have a mask to trick you into the dining room. So you don't let me in But other people wearing masks fool you so that they can only walk through the dining room. Your service is terrible and terrible.You take care of customers not equally.I came to stay at the centara chain here. First, I wasn't impressed. I really hate this brand.It's so bad for my feelings.
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Date of stay: November 2020Trip type: Traveled with family
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Response from Quality Manager, General Manager at Centara Grand Beach Resort Phuket
Responded 6 days ago
Dear phromphassorn001, Thank you for staying with us and for taking the time to share your experience with us and other travelers. I am glad to read that our staff enforced our COVID-19 hygiene and safety measures. It is correct that employees and guests entering the restaurant are asked to wear a mask for the safety of themselves, other guests and team members. The mask must also be worn while walking around inside the restaurant. Our Operations Manager, Rooms Division Manager and myself apologised for the inconvenience you encountered while waiting for the face mask provided by our front desk. It is possible that you have seen another guest walking around without a face mask, we are sorry for that. When our team sees this, we remind the person. Sometimes people forget. Since you are referring to the SHA standards, which the hotel is following, SHA mentions that when entering an establishment serving food and drinks a face mask must be worn. We trust you had a safe journey home and hope that the sea view and room were to your liking. Kind Regards, Mathieu
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RFlo Mali wrote a review Oct 2020
81 contributions3 helpful votes
+1
I'm not sure about the past review this guy posted about a week ago... But we went on the beach today -see the picture,(Oct 25,2020)- at Centara Grand and the beach was SUPER CLEAN.... REGARDLESS of Covid-19. With the staff they have, they're doing an amazing job. Our room was gorgeous and spacious. The complex is HUGE, (so you have to think about what to bring with you to the pool bcuz it CAN be far from your room to anywhere on the complex.) The lobby even offered to give you a quick "10 minute 'welcome' massage" while you wait. Breakfast was good, drinks were great, the pizza was fantastic (thin crispy crust), the Chef who cooked the mushroom truffle RISOTTO was perfectly sexy. 🤤 The pool had a fun slides, very family friendly. The gym is actually really, really well equipped and modern. The wait staff even took a picture of us at dinner... Then surprised us 30 minutes later with that picture FRAMED as an anniversary gift! ❤️😭 We found out that Centara really takes care of their employees and have given them their salary even during CoVid. Centara understands the details. They even use the LINE app to communicate with the lobby and guests. It's so efficient! (In case you lose an earring. 555😂) And... It's linked to all the managers! -Kookkai at food reception was amazing. -Aom, waitress was so so sweet. -Mr. Peak at the pool, was a great waiter who always watched when our glasses were empty. -Mr. CD, the waiter, was very... Professional. I think he was the Head Waiter. He is there to work! -Boy, at the pool was nice to talk to. -Ms. Gaem, the waitress, was SUPER SWEET. -Panny the massage girl, was small... BUT SO STRONG!!! I'll never forget that massage! She was great. I loved her! -MGR. Mathieu was gracious with his time in talking to us, like an old friend. -MGR. Laurent was friendly and always walking around looking after everything, making sure we were having fun. We love the Centara brand, and we surely will be back.
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Date of stay: October 2020Trip type: Traveled as a couple
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Response from mathieu scholtz, Other at Centara Grand Beach Resort Phuket
Responded 3 weeks ago
Dear R Flo, Thank you for sharing your experience in our resort with a lovely and extensive & excellent review. First of all, it was a pleasure meeting you. Your kind words for the team are very much appreciated and have been shared with all team members. We are delighted to read that the service, team, food, massage, gym and clean beach were all to your liking! We trust that you had a safe journey home and are looking forward to welcome you back during a future holiday. Kind Regards, Mathieu Scholtz Area Quality Manager Centara Grand Beach Resort Phuket
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PRICE RANGE
$113 - $500 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
centara grand beach resort phuket hotel karon
LOCATION
ThailandPhuketKaron
NUMBER OF ROOMS
262
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Frequently Asked Questions about Centara Grand Beach Resort Phuket
Which popular attractions are close to Centara Grand Beach Resort Phuket?
Nearby attractions include Nordic Fashion (0.7 miles), Alex Fashion House (0.6 miles), and Bob Collection (0.6 miles).
What are some of the property amenities at Centara Grand Beach Resort Phuket?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Centara Grand Beach Resort Phuket?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Centara Grand Beach Resort Phuket?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Centara Grand Beach Resort Phuket?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Centara Grand Beach Resort Phuket?
Conveniently located restaurants include Sabaijai Cafe, Coast Beach Club & Bistro Phuket, and Two Chefs - Karon Beach.
Are there opportunities to exercise at Centara Grand Beach Resort Phuket?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Centara Grand Beach Resort Phuket have an airport shuttle?
Yes, Centara Grand Beach Resort Phuket offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Centara Grand Beach Resort Phuket?
Yes, dry cleaning and laundry service are offered to guests.
Does Centara Grand Beach Resort Phuket offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Centara Grand Beach Resort Phuket?
The staff speaks multiple languages, including English and Thai.