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Cheaper
Average
Higher
About
4.5
#10 of 57 hotels in Kata Beach
Location
3.7
Cleanliness
4.6
Service
4.6
Value
4.6
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Escape to The Yama Hotel Phuket, where tranquility and comfort await. Nestled in the heart of Kata Beach, one of the most sought-after destinations in Phuket, Thailand, our hotel offers a peaceful environment where guests can unwind and feel at home. Enjoy breathtaking sunset views from our spacious rooms, complete with clean and modern facilities. Most of the rooms equipped with a bathtub and balcony for ultimate relaxation. Our staff, renowned for their exceptional service mind, is dedicated to ensuring that your stay is hassle-free and memorable. Stay connected with free Wi-Fi throughout the hotel and take advantage of our affordable transportation options, including airport transfers, taxi, car hire, shuttle services, and even an MG EV charger and motorbike rental for exploring Phuket at your own pace. Indulge in our dining options, including a daily in-house breakfast. Relax and unwind at our beautiful pool and poolside bar or stay fit and firm at our fully-equipped gym. For those in need of a venue for meetings and events, we offer a function room that can accommodate your needs. Experience local culture with our trusted tour options, including surfing, local market trips, hidden gems in Phuket and other activities that showcase the best of Phuket. Our hotel is family-friendly, with kid rooms, kid activities, and a pool with a dedicated kid section. Located just 2km from Kata Beach, guests can easily access one of the most famous beaches in Phuket with our free shuttle service. Take advantage of our easy access to other local attractions, such as Big Buddha, Wat Chalong, Rawai for seafood, Chalong bay for a day trip to the famous Racha Island, or a sunset boat trip, Laem Promthep, Laem Krating or the best kept secret, Black Rock viewpoint. Choose The Yama Hotel Phuket for a trusted and unforgettable Phuket experience. Book now and discover why our past guests have rated us highly.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mountain View
Quiet
Languages Spoken
English, Thai
Location
5 Patak Soi 2, Patak Road, Kata Beach, Karon, Phuket 83100 Thailand
Name/address in local language
The Yama Hotel Phuket
1,746 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Yama Hotel Phuket garners praise for its diverse dining options and scenic locale, nestled in a spot that offers picturesque views, as many travelers have noted. While the rooms are celebrated for their cleanliness and space, some guests have raised concerns about their design and noise levels.
The hotel's atmosphere is noted for its vibrancy and spaciousness, yet the unconventional layout of some rooms, such as separated washbasins, has been highlighted. Service at the hotel generally receives accolades for its friendliness and professionalism, although there have been occasional mentions of disorganization.
Location
Inconvenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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We got in pretty late, but check in was smooth and quick. We have a pool access room that’s a great size and has a great view; the room even offers a sitting area and separate shower and tub. There are also lots of options at the breakfast buffet, which is great. There are also English speaking TV channels, which is nice! All of the tours we did that picked up from the hotel did not charge extra for this location which was nice as some other folks did have surcharges from their hotels.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheYamaPhuket, General Manager at The Yama Hotel Phuket
Responded Jan 3, 2020
Greeting from Yama Hotel Thank you for your kind review on Trip Advisor. I will share your comments with my team and strive to continue to deliver a perfect experience for our guests. We hope to see you again in the very near future where you will be assured a warm The Yama hotel welcome. Best Regards, Kobkaew (KK) General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is in a nice hillside location, quiet and away from all the noise of Kata and Karon, but only 5-10 mins away from the beach via taxi or hotel shuttle, which runs 6 x a day.
Accommodation:
I was in a sea view room, which was lovely. The rooms are modern and well looked after and had a bath with a window looking out into the room.
Service:
The staff are very helpful and polite and try their best to help with any request. The reception, cleaners, pool bar and restaurant staff were always happy to help me.
Food:
The breakfast is varied, but lacked a British / American option of eggs, bacon etc, however that’s understandable in another country where they have to accommodate so many nationalities. However the pancake’s were lovely, and they’ll cook an egg for you to order, plus there’s a selection of juices, cereals, pastries, plus Thai options.
Pool bar menu is simple and decent, with a variety of choices.
Drinks:
This is the only area I think could be improved on. Spirits are the same price as a cocktail and that doesn’t feel right. Also the cocktails could probably be better quality for the money, compared to the cocktails we had in bars and whilst out and about on our trip.
Overall: A great, quiet place to stay to recharge the batteries!
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Date of stay: January 2023Trip type: Traveled with friends
Room Tip:Ask for a sea view room, book taxis from the little shack at the entrance to the car park as...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FrontOffice Yama, Other at The Yama Hotel Phuket
Responded Jan 22, 2023
Dear valued guest, Thank you so much for stay with us and taking the time to write a review. Your feedback is incredibly valuable to us, as it helps us to continually improve the quality of our services and provide the best possible experience for all of our guests. We hope to have the opportunity to welcome you back in the future. Sincerely, E-commerce
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We stayed 10 nights at Yama Hotel Kata Phuket. We arrived late close to midnight and we were warmly welcomed and shown to our room. Our room was spacious with a king bed , a separate large bathroom with rainfall shower and a deep soaking tub with a separate toilet. We had a balcony overlooking the pool and views over the city to the sea. The breakfast buffet was good with hot dishes changed daily. Delicious cooked to order omelettes were ordered every morning. The pool is stunning and a really pretty pool bar with snacks and lunch available. We had cocktails, a 3 course dinner and a 3 course lunch included in our package. The food was amazing and large portions. All the staff are super friendly and speak English. You can organise free hotel shuttle down the hill to Kata Beach daily or they will take you in their car to Patong 500 baht one way. There were a lot of Russians staying at our hotel and in Phuket in general. They did not follow no smoking rules and despite staffs best efforts this proved to be a problem. All in all I would recommend Yama Hotel if you want a small boutique hotel away from the hustle and bustle with a touch of luxe. Hot tip: you must try dinner at the local restaurant(shack) next door. Best local food you will eat and so cheap.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FrontOffice Yama, Other at The Yama Hotel Phuket
Responded Mar 19, 2023
Dear Valued Guest, Thank you for staying with us and for such a lovely review of your recent stay. We are glad to hear that you enjoyed your entire stay. The comment will be sharing to the team in order to keep them up the good works. We are looking forward to welcoming you back again. Sincerely, E-commerce
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My husband and I stayed at the Yama for 3 nights. Overall the hotel is as described, clean and the staff are very attentive. Service in general is slow. Food was good. The main disadvantage is the location. It is hard and very expensive to move around Phuket and the prices at the hotel for tours, massages, taxi and other services are 25-30% higher than average, this may be normal for hotel prices but if you stay at a hotel in town you can easily walk down the street to get better deals which is not an option here given the location of the hotel. Kata is a 20 minutes walk from the hotel and while they have a complimentary shuttle, this is only available between 10 am - 4:30 pm.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheYamaPhuket, General Manager at The Yama Hotel Phuket
Responded Jan 25, 2020
Greeting from The Yama Hotel We thank you for choosing to stay with us. We have noted your feedback and assure you of improvement in our quality during your next stay with us. Yama team welcome eagerly awaits your next visit. With best regards Kobkaew ( KK ) General Manager
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I’m a person who does a lot of background research before I stay anywhere. I read the reviews and also checked on a map so I knew the hotel was on a hill a bit away from the beach and envisaged a shortish stroll past shops and restaurants etc. How wrong I was!
My taxi left the beach and Kata village and started heading uphill: I kept thinking it can’t be much further but it was… The hotel is on a 4 lane main road and then up a steep windy side street. It really is too far away from everything. The main road just contains roadside shacks. If you are in your 20s and have hired a motorbike, you will be fine, but if you are a family, older or retired, you are at the mercy of the hotel shuttle which only runs 3 a day to the beach or expensive taxis.
Pool area was ok but rooftop terrace which seems to feature in all the photos was closed.
My room was big with a ‘Mountain View’. Interesting configuration - the toilet and shower were separate from each other behind glass doors and the sink was in the bedroom. However what I didn’t like was the breakage/damage/loss policy - everything was itemised even down to flannels, pillowcases and toothbrush glass. Totally overboard in my opinion. Same with signing in and out pool towels.
If you turn right from the hotel street, cross the main road (no mean feat) and then take the first left where the mailbox is, there are restaurants and a 7-Eleven and minimart. It’s about 10 minutes walk away from the hotel in total. The Italian restaurant was very good.
All in all, and odd location to build a hotel. Price was cheap for 2 nights but now I can see why!
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Date of stay: December 2021Trip type: Traveled solo
Room Tip:Hotel is only really suitable if you have your own transport/motorbike
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not a lot of hotels look exactly like their website pictures - This hotel does!!
A beautifully designed & maintained welcome & reception area which incorporates metal cutouts of their logo (I like that stuff :))
The rooms & shower area is gorgeous alongside that, the pool & bar is the same.
Food- the menu is not extensive but the food is well presented & tasty. Breakfast is fresh salads, rice, pad Thai & you can request eggs/omelettes. Drinks - cocktails are good & there’s a range of other beverages.
Everyone we met were friendly & respectful… but I felt the same with every person we met in Thailand.
I would definitely return & grateful for the help & direction of Ken & the hotel team. Xx
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Date of stay: April 2022Trip type: Traveled as a couple
Room Tip:Get a motorcycle to give you freedom to explore.
The Kata beach is about 25 mins walk from...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beautiful place with the most friendly staff. Location (3/5) : The hotel is tucked away on a hillside so it's not easy to walk around the hotel but it's perfectly with awesome sunset views. The hotel provides a shuttle to Kata Beach each hour.
Room (Superior) (5/5) : A spacious room size with the views from the personal balcony. Comfy bed with many pillows is provided. Lovely bathroom design feature in the loft style with bathtub. A toilet seperate from a shower room, as well mirror and sink is outside the bathroom is an advantage for couple stay.
Staff/Service (4/5) : Front desk staffs : Superb staff very friendly, well trained and hepful. Pool : The pool and jacuzzi are fabulous. WiFi : WiFi is fantastic. Restaurant: should be a room for improvement, breakfast menu is not too many choice. Lack of staffs during the covid situation, left over used dishes on the table, kitchen staffs with multiple talks, cooking and table cleaning in a same time.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the welcoming drink, to the registration staff, the incredible Chef Adul, very helpful wait staff - Mgr. KK, wait staff - Tammy, BB, Ped, Yao, PU and the many others who waited on us during our enjoyable, relaxing stay. We would stay here any time, the room was very comfortable, the a/c worked excellent, the housekeeping did a tremendous job of our room and supplied some entertainment with their towel art! Hopefully we will return someday. They hosted a Valentines Day dinner which we attended & were blown away with the attention to detail that Yao & others did in decorating and the Chef did an amazing job of the beef tenderloin. We also enjoyed meeting others staying there from many parts of the globe, while enjoying the comfortable deck chairs around the inviting swimming pool.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Totally a disappointing stay at this hotel and surprised that this hotel has good ratings in social media. Had booked it via Booking.com for 3 nights. Experience from the start was so irritating. Due to flight delay, came to hotel around 4 pm but had to wait for 30 minutes because they havent readied a room and were hurrying at the last moment. Booked a sea view but was given a corner room. The room designs itself poor as the wash basin is actually not in the bathroom and it is outside. Every time you use a restroom or bathroom, you have to come out of the room to wash your hands. Not sure who designed this way - worst I have seen in my life. Bathroom Doors didnt have a lock. Complained to reception and the helper came and informed that all bathrooms in this hotel are without lock and it was cracking when I tried to close or open. Called the reception to check that. They sent an Engineer and he did some work for 30 minutes and said he will need additional plumbers to come and check. Requested for a room change and they said I should leave the package out in the morning and they would only allocate after 2 pm. I informed already have plans to go out and will not be available, so wanted them to arrange that for me accordingly. When I queried them later on Friday, they put the blame on us stating they called the room and we didn't pick and hence we weren't allocated. Idiots - that is what I already informed earlier and smartly the young girl who was the receptionist was putting the blame on us. When my wife started complaining about this poor room allocation, she ran away. Then called reception to send a plumber with an additional helper and they came in after an hour, they again spent about 30-45 minutes and said it could not be fixed and they initially informed that all doors had no lock and this is how it will be. Then for what purpose, these plumbers came and checked the bathrooms. Worst hotel staff, unprofessional commitments and service.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Theyamaphuket, General Manager at The Yama Hotel Phuket
Responded May 6, 2024
Dear Mustaque, We deeply regret to hear about your disappointing experience during your stay at our hotel. Your feedback is invaluable to us, and we take your concerns very seriously. 1- Regarding the reservation type, we understand that you booked a Superior Mountain View room, and upon check-in, you were assigned a room in the same category as booked through Booking.com. 2- Requesting a room change is a service we offer to our guests. Guests who wish to utilize this service are required to check out of their current room by 12:00 PM in order to receive their new room at the standard check-in time of 2:00 PM. Therefore, we kindly request our guests to pack their belongings and check out by 12:00 PM. New rooms are provided to guests at 2:00 PM. We sincerely apologize for the inconveniences you experienced with the room design and maintenance issues. It is not our intention to cause frustration or discomfort to our guests, and we will address these issues promptly to ensure a better experience for future guests. Please accept our apologies for falling short of your expectations and for any inconvenience caused during your stay. If there is anything else we can do to address your concerns or improve your perception of our hotel, please do not hesitate to contact us directly. Sincerely, Bariscan Kilic Guest Relations Manager The Yama Phuket
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We arrived for 10 night stay and booked superior twin/double with sofa bed as myself and 2 children. I also asked for ground floor poolside hit when arrived advised it wasn’t available however receptionist had confidently said I have the superior with bathtub which when went into room it obviously didn’t. The bed was a king and no bath I called reception to advise of this and they just said they were fully booked. On the 3rd day I was going to a wedding so had gone through reception with small cabin case to be stopped by shouting across reception desk ‘where are you going!’ I advised a wedding and then questioned when I would be back which I found rather intrusive however actions later in week I think they may of had issues with guests not paying 🤷♀️ On day 3 I asked if I could have 3 complimentary waters as 3 of us staying and told no it’s a 2 person room Again from my booking it was 3 persons I also had to ask for 3 towels on a daily basis On day 5 I went down to show them on booking.com the room I was expecting showing bath tub and 3 persons they said booking.com advertised wrong but would provide 3 towels and 3 waters - that never happened. The food was decent however the lady outside is far better and great prices can also takeaway. The pool was the best part of hotel The games room was not there told on children’s play area but computer not working (probably as in toddler area) which is shame as hoped that would be a nice chill out from heat for my 2 Also massage and nails advertised on loft but again no longer available Not sure on bar times but can be some time after breakfast which was difficult in heat not to have a drink Once I went back in to breakfast area to get a coffee whilst waiting for someone in front I had a member of staff step in between and turn to me to advise it was closed now Had a few meals in evening always tried to pay when ordered but told they will bring after, when it got dark as kids in pool but only motion lights I went to collect our belongings and shouted at to come and pay bill although our phones were still on table and had been guests for several days so had my room number Nowhere to walk to as bypass at end of road Shuttle service good but only 12 spaces so need to pre book otherwise taxis 250baht min each way
Also no dressing table mirror and light above sink is blocked by mirror as 2inches away from wall Sink also used for washing hands/teethbrushing/coffee making was all very condensed into one area with 3 people and shower causing steam it was not ideal
If I had known the above I would of gone for a cheaper hotel nearer Centre as apart from pool nothing else to offer
Security guard great guy and few on reception but apart from that not enough to return unfortunately
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:The bed and pillows very comfy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Theyamaphuket, General Manager at The Yama Hotel Phuket
Responded Apr 21, 2024
Dear Emma, Thank you for sharing your detailed feedback about your recent stay with us. We sincerely apologize for the shortcomings and inconveniences you experienced during your time at our hotel. Your comments are invaluable to us as they help us identify areas for improvement. We regret the misunderstanding regarding your room type and the amenities provided. It's disappointing to hear about the issues you encountered with the room allocation, the service at the reception, and the inconsistency in providing requested amenities. We understand your frustration and will address these issues with our team to ensure they do not recur in the future. We also apologize for the inconvenience caused by the lack of certain advertised facilities and services during your stay. Your feedback regarding the dining experience, shuttle service, and room amenities will be carefully reviewed and addressed to enhance our guests' overall experience. Please know that your comments have been shared with the relevant departments for immediate attention and improvement. We sincerely apologize for falling short of your expectations and hope to have the opportunity to regain your trust during any future visits to The Yama Phuket. Best regards, Barışcan Kılıç Guest Relations Manager The Yama Phuket
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Dear Tasnia,
Thank you for choosing The Yama Phuket. We offer various options for day trips and local attractions. Our reception team is here to help you plan tours to places like Koh Panya (Floating Village) and Phi Phi Islands. Feel free to contact our friendly staff for guidance during your stay.
Enjoy your time at The Yama Phuket and explore the best of Phuket!
Best wishes,
Bariscan Kilic
Guest Relations Manager
The Yama Phuket
Scarborough, United Kingdom37 contributions59 helpful votes
The bar is a no cash area but they send the bills up to the reception area where they will print them off for you to check them as I just paid my bill every day so I didn't use anything or end up with a big bill and yes they serve lunch and evening meal menu I hope this helps.
There are more places to choose from in the Kata Beach area.
PRICE RANGE
$32 - $68 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Eastin Yama Hotel Phuket
LOCATION
ThailandPhuketKaronKata Beach
NUMBER OF ROOMS
104
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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