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Cheaper
Average
Higher
About
5.0
#2 of 57 hotels in Kata Beach
Location
4.8
Rooms
4.8
Value
4.9
Cleanliness
4.9
Service
5.0
Sleep Quality
4.8
Novotel Phuket Kata Avista Resort & Spa stands out as one of the best Phuket resorts for families and is a Tripadvisor Traveler's Choice 2023 winner. Nestled on a hillside within walking distance of Kata and Karon Beaches, a lush tropical oasis with three swimming pools creates the perfect setting for a relaxed family getaway. 143 spacious rooms and suites feature private balconies with stunning sea, pool, or garden views. With a focus on family comfort, a third of rooms include 1 King and 1 Queen bed with a complimentary fun kid's room set up to ensure a playful space for little ones. Designed with families in mind, the resort provides a variety of amenities and activities for all ages. From poolside dining and a swim-up bar to an award-winning spa and a 24-hour fitness center, parents can relax while kids can unleash their imaginations at the Little Ocean Kids Club, complete with an air-conditioned clubhouse, outdoor sandy play area and engaging activities. Let them cool off and have fun at the toddler pool, kids pool with slider, and brand-new splash pad, while older kids and adults enjoy the excitement of the Total VR Virtual Reality Games Room, underwater scooters, pool table, and foosball. Junior Cooking Classes and themed birthday parties add to the unforgettable holiday experience. At En Vogue restaurant, a kid's menu and a designated kids' corner in the breakfast buffet caters to the pickiest eaters and authentic Thai cuisine, International comfort food, vegan and Indian menus ensures something for every preference. Free kids amenities, free gelato and free kid's meals are offered for families when booking the Family Fun package. Additionally, a complimentary shuttle bus service takes guests to the breathtaking Kata Beach within one minute, providing easy access to the family-friendly Kata Beach town. With sustainability in mind, give back to the local community by purchasing handmade local products from the charitable gift shop. Situated on the southwest coast of Phuket, many of the islands world-class sightseeing spots such as Big Buddha, Phromthep Cape, 3 Beaches Viewpoint and Chalong Pier are just a short ride away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Novotel Phuket Kata Avista Resort and Spa comes highly recommended for its cleanliness and serene location, with guests often highlighting its proximity to beaches and local attractions. The resort's rooms earn praise for being spacious and suitable for families, yet a few guests have pointed out the need for refurbishment. While opinions on value vary, many appreciate the available packages.
The hotel's ambiance and amenities are generally celebrated for their family-friendly focus, although some improvements are suggested. Warm service is a hallmark here, despite occasional reports of less-than-ideal interactions.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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Great experience at the hotel! Our first encounter was with the front desk staff who made our day after a longer than expected journey from the airport because of traffic jam. Shopper was superbly warm and bubbly and he made sure we settled well into our room. He took note that we would be departing very early for our return flight and breakfast boxes were provided for us. We were given a room with beautiful scenery of Kata Noi and I could even catch the beautiful sunrise from the balcony.
The hotel is generous with discounts be it meals in En Vogue restaurant, spa/massage and even complimentary water scooter at the pool. The regular shuttle service was also on time be it departure to or pick up from the beach. We enjoyed the breakfast spread and both the Thai and western food in the restaurant.
I’m also particularly thankful to Pu, our housekeeper who was meticulous in keeping our room clean and remembering our preferences. She was always friendly and made sure to check with us if she could clean our room whenever she saw us. She also took note of my preference not to have pink bedsheets for my children (who are both boys), which I really appreciate.
The walk up the slope was challenging at first but it got better on subsequent climbs. In a way, I appreciate that the location of the hotel is up on a hill because it’s a nice and serene enclave that shields the resort from the crowd and sounds of the main street.
Overall, it has been a wonderful experience and I would like to thank everyone in Novotel Phuket Kata Avista for the warm hospitality and wonderful service.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Massimo Bernardi, General Manager at Novotel Phuket Kata Avista Resort and Spa
Responded Dec 17, 2023
Dear 224audreyt, On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our spacious room with sea view and private balcony, overlooking the pristine Kata Beach offer a relaxed holiday getaway and tranquil views of the Andaman sea and lush tropical greens, the unique atmosphere of our resort, our perfect resort location with an easy access to Kata beach which is one of the most beautiful beaches in Phuket, the delicious and customized cuisine from our Culinary team as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team. Thanks to the praise you gave to our Heartists, Khun Shopper and Khun Pu. They will be thrilled to know that their commitments were the highlight of your stay. As we aim to offer the best products and services to our guests and rest assured that your detailed feedback will be shared to the team. At Novotel Phuket Kata Avista Resort & Spa, we strive to provide an enjoyable stay for all of our guests, and we're so pleased to hear that you had a great experience! We hope to welcome you back soon. Sincerely, Massimo Bernardi Deputy General Manager
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Me and my wife stayed in Novotel Phuket Kata Avista Resort for 4 night from 9th till 13th Aug 2022 to celebrate our 25th wedding anniversary and we really had a great time.
The hotel location is great on top of a hill quite near the exotic Kata beach which is just 5-7 minutes walking distance although the hotel provide complimentary shuttle service thrice a day which is great for those who find it difficult to climb the steep hill on way back to the hotel.
The hotel staff were really amazing right from the front desk, housekeeping, F&B, & the Spa who were out of the way very friendly, courteous, professional and always ready & eager to help the guests. This really reflects the great hospitality of Thailand.
We were upgraded to next category pool facing room which was a nice pleasant surprise as the view was splendid from our balcony. The rooms were impressive with modern amenities & interiors.
Both the swimming pools were quite clean with the upper level pool big enough for taking laps by an ardent swimmer like myself.
The restaurant EN VOGUE was quite spacious with lavish breakfast buffet spread out and we enjoyed it a lot. We even had lunch & dinner in the restaurant during our stay on couple of occasion as the food were quite tasty.
We enjoyed very much the couple massage in their InBalance Spa which was very soothing and relaxing as my masseur (forgot her name) who was excellent knew the the exact pressure points to release all the tension from the body.
It was really very nice gesture from the management for the anniversary greetings with the special sweet platter delivered to our room on our anniversary day.
Overall the hotel and the entire staff led by their General Manager Mr. Vineet Mahajan were amazing which made our stay great and memorable and would rate it 5*
Thanks and regards
Arun Kumar Baidya
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Date of stay: August 2022Trip type: Traveled as a couple
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Response from Vineet Mahajan, General Manager at Novotel Phuket Kata Avista Resort and Spa
Responded Aug 21, 2022
Dear ArunKBaidya, Greetings from Novotel Phuket Kata Avista Resort and Spa! On behalf our entire team, thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our unique atmosphere of the resort, resort facilities, our room, our beautiful Kata beach, located just 5 mins away from the resort, excellent service from our teams as well as the delicious and customized cuisine from our Culinary team and rest assured that your detailed feedback will be shared to the team Needless to say, we hope you will celebrate your 26th wedding anniversary with us. We will prepare more surprises for you. I personally look forward to welcoming you on your next visit. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand. Thank you once again for everything. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards, Vineet Mahajan General Manager
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Nothing but positive things to say about our stay in Kata beach. Upon checkin you are handed a hand written note from the GM, Vineet. All info including shuttle times to the beach are also given. We booked a family room two double beds. The rooms are basic but big and all the facilities you would need as a a family are there. Large fridge, microwave, plates etc. they provide your own beach towels which are refreshed daily. Same for water too. Breakfast is great with a dedicated kids corner and free popsicles for the kids. The two pools are huge and there are more than enough loungers for every one. There is a swim up bar which also serves food all day. The hotel is on a big hill so families with smaller kids will need to use the shuttle which is three times a day. If you go down for dinner into the town, then a tuk tuk can be negotiated for 150 Bath up the hill which is great value. The beach itself is awesome and totally safe for kids. I would recommend turning to the right and walking 25-50 metres down. There are a couple of beach bars up agains the fence and they will hire sun chairs for 100 bht per chair all day, worth their weight in gold. You can get drinks there and they will order food in, cheese sand which is 150 bht and is great for the kids. If you want a family massage tj massage is at the bottom of the hill then left, great value and seriously good massages. There are lots of Thai restaurants our favourite was outdoor bbq - unusual name but don’t be fooled. There is also a coffee club and Starbucks. Back to the hotel, huge thank you to Kier at breakfast who couldn’t do enough for us including getting our coffee every morning even though it is self service. The bagels where delicious with peanut butter! Vineet the GM walked the restaurant daily and is a lovely touch, great guy. The hotel is purely aimed at families, there is a kids room and he is looking to create a teens space. If you are looking for a relaxing no frills family vacation, support this hotel as the team are super grateful for the custom. An absolute gem in the Kata Beach area.
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Date of stay: July 2022Trip type: Traveled with family
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Response from Vineet Mahajan, General Manager at Novotel Phuket Kata Avista Resort and Spa
Responded Jul 28, 2022
Dear Tim H, Greetings from Novotel Phuket Kata Avista Resort and Spa! On behalf our entire team, many thanks for your kind words and we are absolutely delighted to hear that you enjoyed your stay with us. We were happy to hear that you and your family have a comfortable stay with us and it is a pleasure reading how much you have enjoyed the beautiful Kata beach which is just 5 minutes’ walk away from the resort, our facilities and activities, excellent service from our teams as well as the delicious and customized cuisine from our Culinary team. Thank you to the praise you gave to our Heartists, Khun Kier. He will be thrilled to know that his commitment were the highlight of your stay. As we aim to offer the best services to our guests. Needless to say, I miss meeting you and your family at the restaurant. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand. Thank you once again for everything. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards, Vineet Mahajan General Manager
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I was looking everywhere to find reviews for the honeymoon package, but didn't find any. We took the chance anyways. I think the honeymoon package was worth it for the price. We found this on their main website under special offers. The staff had difficulty understanding what we wanted to ask regarding the package as their English is not so good. However, they reply to messages very fast and are eager to help. There is not option to add on the honeymoon package to a reservation from another hotel website like trips.com For the package, be sure to confirm that you have reserved it. The welcoming decorations with Thai flowers are pretty, but not the most grand. The desserts in the fridge are very tasty. The dinner has very limited options and do not include fancy drinks. The menu is not the same as what you find on the Internet, and will only be provided on arrival. Nevertheless, the food is delicious. We ordered green and red curry. Dinner closes by 10:30pm. Inform staff on the day of arrival when you would like the dinner. The massage package is the ordinary vanilla oil massage that lasts one hour and is comfortable and relaxing to do next to your partner. Book the timing at least a day in advance in case spots fill up. Last spa time slot is 5pm. The breakfast is very filling and has a nice mixture of Thai foods and Western foods. The ice cream is not included in the breakfast. Breakfast closes by 10am Don't be late for your bath bomb and remind them to make the water warm!
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineet Mahajan, General Manager at Novotel Phuket Kata Avista Resort and Spa
Responded Nov 14, 2022
Dear GC C, Congratulations once again for your marriage. The entire team wish you lots of happiness together. Thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We do hear you and your comments help in enhancing the services at our resort. Have taken a note regarding the honeymoon package. I would like to inform you that we do have the special honeymoon package which is available on website with the special menu which can be booked directly with our reservation team. With regards to spa, our normal operation time is 09-17.00 Hrs. We are always flexible for the timing in order to accommodate the request of the guest. Happy to hear that you have enjoyed the variety of our buffet breakfast and our breakfast operation time is 07-11.00 Hrs. Congratulations once again. The entire team look forward to welcoming you in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards, Vineet Mahajan General Manager
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My wife and I stayed here for 3 nights arriving from the lovely Grand Mercure Patong with a rental car at noon. After parking in front, a nice receptionist processed our prepaid check in; copying our passports, signing a form and making a 2,000 Thb deposit. After enjoying a pizza, we collected the key cards at 2PM, then followed the porter up 2 different elevators to the back building’s 4th floor. Room #412 was marble tiled and spacious, opening to a closet area(hot pot, refer with spring waters), across a large bathroom with a bathtub and a tile shower, both with 15 second hot water. Then a firm king, large TV(clear Al Jezzera, CGTN, CNA, DW, France 24, HK and ~10 more channels), desk with chair, strong open wifi, good lighting/outlets and a quiet unobtrusive wall AC. A sliding door opened to a large balcony with 2 oversize chairs and a very limited seaview over the courtyard pools and distant trees. I used the new underutilized 5 station gym and we took the 9AM shuttle for the short steep ride down to Kata Beach. The 7AM breakfast buffet in the warm openair restaurant was complete with Western and Asian sections with 3 coffee machines. This is a good hotel with a smiling youthful staff that caters primarily to young families. For us, it was overwhelming with children, especially in the large adult pool. The courtyard needs to be larger to provide all guests with a swimmable pool and some open lounge chairs.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:The pool gets crowded with teens and younger as few of them want to use their baby and junior...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Massimo Bernardi, General Manager at Novotel Phuket Kata Avista Resort and Spa
Responded Feb 26, 2024
Dear 291genej, Thank you for sharing your detailed experience at our hotel. We appreciate your thorough feedback and are delighted to hear that you enjoyed many aspects of your stay with us, from the spacious rooms to the amenities provided. We're glad to hear that you found our reception process efficient and that you appreciated the facilities in your room, including the comfortable bed, the variety of television channels, and the reliable Wi-Fi. It's also wonderful to know that you made use of our gym and enjoyed the convenience of our shuttle service to Kata Beach. Your feedback regarding the breakfast buffet and the smiling staff is greatly appreciated. We strive to provide a wide selection of options to cater to the diverse tastes of our guests, and it's heartening to hear that you found the breakfast experience enjoyable. Regarding your concerns about the number of children at the hotel and the size of the courtyard pool, we take your feedback seriously. We understand the importance of providing a relaxing environment for all our guests, and we will certainly take your comments into consideration as we continue to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you once again for choosing to stay with us and for taking the time to share your thoughts. Kind Regards, Massimo Bernardi General Manager
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I particularly liked the excellent bed and pillow, very good service by the staff: Manny at the reception, May as room maid and all the others whose names I did not get. The environment is fairly quiet with hardly any noise affecting my sleep - Great for someone with a light sleep like me! Room blinds were closing well so that also sunlight was not interrupting my sleep prematurely. Breakfast though was a bit repetitive, but all in all I can totally recommend this hotel!
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled solo
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Response from Vineet Mahajan, General Manager at Novotel Phuket Kata Avista Resort and Spa
Responded Apr 17, 2023
Dear P2885EDsteffenh On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you had a comfortable stay with us and it is a pleasure reading how much you have enjoyed our rooms, ambience at the resort as well as excellent service from our teams.Thanks for the complements to our Heartist, Khun May and Khun Manny. They will be delighted to read your comments. As we aim to offer the best products and services to our guests and rest assured that your detailed feedback will be shared to the team. At Novotel Phuket Kata Avista Resort and Spa, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken this matter with F&B team and respective department to take effort in order to ensure seamless dining experience during the stay. On your next visit, we would highly recommend trying a few relaxing therapies at our Award-Winning Spa, while kids may want to enjoy the VR Games at the arcade and the Under Water Scooters in the pool. I personally look forward to welcoming you and your family on your next visit to Phuket. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand. Best Regards, Vineet Mahajan General Manager
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The hotel is located on a very difficult hill of access especially if you have young children. You have to do some sports to climb the coast on foot to reach the hotel. Very nice swimming pool with a small bar that offers cocktails at a reasonable price. The breakfast is very full and delicious, the hotel is beautiful, wooded and very clean. The very friendly and smiling staff and the design of the spacious rooms.
Pros about the Novotel Phuket Kata Avista Resort & Spa Walking distance to restaurants, shops, and Kata Yai Beach Free shuttle service to the beach (or a five-minute walk) Spacious rooms with private balconies Attractive, contemporary design throughout hotel Two pools, one with a swim-up bar Public spaces include a library and game room Attractive, cozy spa The best hotel staff very professional and genuine kindness. Rooms with breakfast only or option for Half board (breakfast / lunch or dinner) or Full board. Very good menus and excellent option. Indeed we took the Half board but you can add or change at the Hotel reception. The hotel is very accommodating to your needs.
As an Accor member, I highly recommend the Novotel Phuket Kata Avista Resort & Spa if you are looking for a quiet spot away from Phuket Patpong
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Date of stay: August 2022
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineet Mahajan, General Manager at Novotel Phuket Kata Avista Resort and Spa
Responded Aug 7, 2022
Dear FERNANDEZ O, Greetings from Novotel Phuket Kata Avista Resort and Spa! On behalf our entire team, thank you for your recent stay with us and for sharing your family experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our unique atmosphere of the resort, resort facilities, our room featuring a private balcony and overlooking pristine Kata Beach, excellent service from our teams as well as the delicious and customized cuisine from our Culinary team and rest assured that your detailed feedback will be shared to the team Needless to say, I personally look forward to welcoming you on your next visit. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand. Thank you once again for everything. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards, Vineet Mahajan General Manager
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Front desk staff Bow was so pleasant! What a joy. She always went the extra mile and always seemed so eager and happy to genuinely assist guys. She went out of her way to help us book rental motorbikes and even got the bikes delivered to the hotel. She's hilarious as well.
Rooms were large, comfortable, and practical, just a few critiques: The deluxe seaview family room also had the view of a really ugly rooftop from the neighbouring hotel.. not a big issue, not the hotel's fault. There was a microwave and kitchenette sink, but no dishwashing liquid or sponge provided. Closet also had no hangers. Generally great room, but housekeeping needs to focus more on cleanliness (sticky surfaces, dust, etc).
Pool and breakfast were great. Very family friendly. Pool was also very big with a great swim up bar and lying jacuzzi.
Great location near Kata Beach, but a bit of a steep climb up from the main road. Not suitable for elderly/those with mobility issues to walk by foot.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineet Mahajan, General Manager at Novotel Phuket Kata Avista Resort and Spa
Responded Oct 6, 2022
Dear haimuelmatthias, On behalf our entire team, thank you for your recent stay with us and for sharing your family experience. Truly appreciate the same. We were happy to hear that you have a comfortable stay with us and it is a pleasure reading how much you have enjoyed our perfect resort location with an easy access to Kata beach which is one of the most beautiful beaches in Phuket, our facilities, excellent service from our teams as well as the delicious and customized cuisine from our Culinary team and rest assured that your detailed feedback will be shared to the team. Thanks to the praise you gave to our Heartists, Khun Bow. She will be thrilled to know that her commitment was the highlight of your stay. As we aim to offer the best products and services to our guests. We do hear you and your comments help in enhancing the services at our resort. Have taken a note regarding the cleanliness and our Housekeeping team will ensure that the same is fixed, immediately. Do accept my sincere apologies for the inconvenience caused. I personally look forward to welcoming you on your next visit to Phuket and showcase the new additions and changes made. Let me know when you are travelling to Phuket again and will be delighted to make the necessary arrangements for you at your second home in Phuket, Thailand. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards, Vineet Mahajan General Manager
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We had such an amazing stay at the Novotel Kata Avista Resort. The resort is very comfortable and the rooms are immaculate. Our room was always stocked with complementary water and towels were changed every day. The staff were so friendly and helpful. We were very impressed with the service provided. Gun was such a help on the front desk. The food in the restaurant was delicious especially breakfast with many choices on the buffet. A special mention for Din and Lai in the restaurant and bar for their exceptional service. They really looked after us, going the extra mile. Thank you so much. It made our holiday so much more special. The Thai cooking class with Chef was heaps of fun too. We were also so impressed when our son was given a chocolate cake on his 17th birthday. The hill was a killer, but the air conditioning in the room was cold once we got back. I would highly recommend this resort. Thanks for a fabulous 10 days.
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Date of stay: May 2023
Value
Location
Service
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Response from Massimo Bernardi, General Manager at Novotel Phuket Kata Avista Resort and Spa
Responded May 21, 2023
Dear M1644MGtammyg, On behalf of our entire team thank you for your recent stay with us and for sharing your experience. Truly appreciate the same. We were happy to hear that you had a comfortable stay with us and it is a pleasure reading how much you have enjoyed our spacious room, the delicious and customized cuisine from our Culinary team, our perfect resort location with an easy access to Kata beach which is one of the most beautiful beaches in Phuket, as well as excellent service from our teams and rest assured that your detailed feedback will be shared to the team. Undoubtedly our people are our true asset and we are extremely proud of them. Thanks for the complements to our Heartist, Khun Gun, Khun Din and Khun Lai. They will be delighted to read your comments. As we aim to offer the best products and services to our guests and rest assured that your detailed feedback will be shared to the team. Thank you once again for your kind feedback. The entire team look forward to welcoming you once again in the near future to Novotel Phuket Kata Avista Resort and Spa. Best Regards, Massimo Bernardi Deputy General Manager
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We stayed at this hotel for 2 weeks. The location is perfectly situated on a hill in a quiet street, unlike some of the other busier hotels, so we had a very peaceful nights sleep. We have a daughter with a severe gluten allergy, this hotel was able to provide us with specific catered meals from their en vogue restaurant during our entire stay, which gave us confidence as we already had a visit to the hospital in ICU due to another restaurant outside of this hotel premises. The chef (Mariz) was very patient, understanding, and took responsibility for the kitchen the entire team. The General Manager (Massimo) personally greeted us and can be seen around the hotel floor helping the team out. A special mention to Ing, Lai, Pueng and Add for going over and beyond with our family and all other guests to ensure all our needs were met. They were very personable and approachable, and nothing was ever too hard for them to accomplish. The hotel pool and kids club are worth a mention as we spent many hours in these areas. The only negative comment is that the restaurant was a bit pricey, considering the prices you can expect to pay outside the hitel. Nonetheless, the food was nice. Great work team, hope to be back in the future.
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Date of stay: March 2024Trip type: Traveled with family
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Response from Massimo Bernardi, General Manager at Novotel Phuket Kata Avista Resort and Spa
Responded Mar 3, 2024
Dear FabFaiella84, Thank you for taking the time to share your detailed feedback with us! We're thrilled to hear that you had a great stay at Novotel Phuket Kata Avista Resort and Spa and that our team went above and beyond to ensure your comfort and safety throughout your two-week stay. It's fantastic to know that our location provided you with a peaceful environment for a good night's sleep, away from the hustle and bustle of busier areas. We understand the importance of catering to specific dietary needs, and we're delighted that our restaurant, under the guidance of Chef Mariz, could accommodate your daughter's severe gluten allergy with confidence and care. We truly appreciate your recognition of the entire team for their dedication to providing exceptional service. Khun Ing, Khun Lai, Khun Pueng, and Khun Add are thrilled to be mentioned for their efforts in exceeding your expectations. We're glad that you enjoyed our pool and kids club facilities, and we'll certainly take note of your feedback regarding the restaurant pricing. Thank you for your kind words and encouragement. We look forward to welcoming you back in the future for another memorable stay at Novotel Phuket Kata Avista Resort and Spa! Warm Regards, Massimo Bernardi General Manager
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Beaches at Kata and Karon are beautiful with shallow tapers, ideal swimming. Guards are on duty but they are long Beaches and not too many Guards. Jet ski's, Parra sailing, and other activities. Snorkelling is probably best done by guided tours. We did an Island trip which had Snorkelling included.
For dinner, entree is a buffet selection of things like chicken nuggets and fruit platters. Lunch had an entree menu instead (delicious spring rolls on there).
Dinner had a few noodle dishes like phad thai, some curries with rice, some burgers and pizzas.
A decent mix of east and west, and a mix of spicy and mild. But after a few days we were a bit over it and mostly ate out. Lots of great options in Kata.
There are more places to choose from in the Kata Beach area.
PRICE RANGE
$115 - $242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
avista phuket hotel kata beach, avista phuket resort and spa
FORMERLY KNOWN AS
Avista Phuket Resort & Spa
LOCATION
ThailandPhuketKaronKata Beach
NUMBER OF ROOMS
143
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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