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Sugar Palm Grand Hillside

1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Karon, Phuket 83100, Thailand
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Sugar Palm Grand Hillside
Sugar Palm Grand Hillside
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775 Reviews from our TripAdvisor Community

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London, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This Hotel is Fantastic!. Service is excellent and very friendly. Breakfast was included in my booking; a huge breakfast with different food to choose from..The food menu was delicious. What i like the most is the view at the top, feels like I'm in heaven. Like their place 7th Heaven wherein I have the chance to witnessed beautiful sunset of... More 

Helpful?
Thank Johnk20106
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Walking distance to kata beach, very clean, extremely delicious buffet breakfast with good ambiance. We got the poolside room on which we can satisfy ourselves from beach to pool.. Best place for holiday

Helpful?
Thank Vicon123
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your feedback and for choosing our hotel. We are glad to know that you enjoyed your stay with us. We hope to welcome you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com so I could send you our special season offers. Sincerely yours, Michael Salalima General Manager More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Nice place closed to kata Beach, room is good, but the sky bar closes too early. Also, it opens at 5pm, so we cannot go to the sky bar (which is one of the hotel signature) before opening time for the photo shooting.

Helpful?
Thank Nui T
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for taking time to share this feedback about your stay. We are delighted that you found our hotel nice. We wish to apologize for not meeting your expectations with the skybar service, we have noted your concern for appropriate action. Looking forward to welcome you again in Sugar Palm Grand. Please feel free to reach... More 

Santa Monica, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Pretty cool place...room was a mix of modern and traditional; classic wood writing desk, painted-white concrete art-deco walls, unique and ambient lighting. Roomy, sunny and airy. And the bathroom shower was awesome- I'd pay serious money to have the same at my house (if only I could win the lottery). Oh yeah, there was a big spa bathtub on the... More 

Helpful?
Thank Shobusun
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for choosing our hotel and for sharing your experience. We really appreciate your kind words about our hotel. We hope to serve you again soon in Sugar Palm Grand! Please feel free to reach me at gm@sugarpalmgrand.com so I could assist on your next visit. Sincerely yours, Michael Salalima General Manager More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed there for 2 days in jan end.It was a nice comfortable stay in d spacious n modern style deluxe room....Reasonable rate Pros: 1.Near to Kata beach n options of good restaurants n bars nearby 2.Good view of Kata beach from balcony n Big Buddha from hotel. 3.Nice n trendy swimming pool. 4.Tasty food in hotel restaurant . 5.Lots... More 

Helpful?
1 Thank rohitt993
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us and for sharing your experience. We are glad that you find our rooms comfortable and spacious. However, please accept our apologies for the issues you've encountered we have noted each so we could serve you better on your next visit. We look forward to welcome you again in Sugar... More 

North Vancouver, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Nice hotel grounds. Comfortable spacious rooms. Breakfast every morning, was fantastic. Staff were ok. Cockroaches in the hallways, and millipedes in most areas. I had the pleasure of stepping on one inside our room. Also had a lizard welcome us in the room one night as well. The hotel did an insect extermination while we were there. When outside on... More 

Helpful?
1 Thank Kate L
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for taking time to share your stay with us. We are happy to know that you are satisfied with our spacious rooms, fantastic breakfast and staff service. We are however sad to learn about the issues you have raised, please accept our sincere apologies. We have noted all your concerns for appropriate action and improvement.... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago via mobile

My partner and I stayed at this resort only 2 weeks ago and we could not fault it at all! The staff are calm and happy to help you with anything right away. The rooms are big and offer amazing views of either mountain terrain or ocean. Each level of this resort has its own pool and therefore you often... More 

Helpful?
Thank A TripAdvisor Member
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for choosing our hotel and for sharing your experience. We really appreciate your kind words about our hotel and staff. We hope to serve you again soon in Sugar Palm Grand! Please feel free to reach me at gm@sugarpalmgrand.com so I could assist on your next visit. Sincerely yours, Michael Salalima General Manager More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed as a large group over Christmas and new years, and we all enjoyed our stay. Kata is lovely and the hotel is in a great location for beach and for the bars and Restaurants. The pool bar was a bit slow but I heard they're doing it up, it didn't really bother me. Om made us lovely cocktails,... More 

Helpful?
Thank Kathy H
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We were only here for one night, because our guesthouse was overbooked. The staff was so serviceminded, we got a great and luxury room with a big bed, bathtop, free acces to 6 pools and a very Nice view. We were thrilled to be here! The guy who picked us up took our 2 big bags to the 9fl! Cool... More 

Helpful?
Thank Rikke A
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us. We really appreciate your kind words about our hotel and staff. We hope to serve you again soon in Sugar Palm Grand! Please feel free to reach me at gm@sugarpalmgrand.com so I could assist on planning your next visit. Sincerely yours, Michael Salalima General Manager More 

Bangkok, Thailand
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Have stayed at this hotel twice within the past 6 months. The staff are very friendly and welcoming. Rooms are generous in size, functional and everything works! Booked the room with a terrace Jacuzzi overlooking Kata beach. Stunning view from the hillside! Was lovely to sit by the terrace or even just to wake up to that view. Would strongly... More 

Helpful?
Thank Riza S
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your experience here on tripadvisor. We really appreciate your kind words about our service and I assure to pass this to all. We hope to serve you again soon in Sugar Palm Grand! Please feel free to reach me so I could assist on your next visit. Sincerely yours, Michael Salalima General Manager More 

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