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Sugar Palm Grand Hillside

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Sugar Palm Grand Hillside
Sugar Palm Grand Hillside
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934 Reviews from our TripAdvisor Community

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Showing 485: English reviews
Copenhagen, Denmark
Reviewed 2 days ago NEWvia mobile

The hotel has a good location and provides you with good rooms, especially if you get the ones with the balcony and private jacuzzi. The room we had was clean, nice and spacious. Besides this, we found the place a bit boring and with poor service. No guarantee for English speaking staff at the reception. The breakfast buffet is miserable.

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Helpful?
Thank Sa R
Reviewed 4 days ago NEWvia mobile

We stayed st sugar palm with family and few friends over NYE for over 2 weeks and they didn't dissapoint. Rooms are quite big with nice views, they arranged in such order so you get a little bit of privacy as well. Clean rooms. Breakfast range is good and staff always very helpful and making an effort to go above...

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Thank Inna G
Reviewed 5 days ago NEW

Just got back after 1 night stay Jan 2017 Gym/Fitness Centre/Sauna/Steam Room/Pool Bar all stated available when I booked. On arrival all these were under construction in Peak season and not in use. Would not recommend this hotel to anyone! Only thing it had going for it was great location. But many other options available in area. Rooftop bar only...

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Thank jon n
Reviewed 1 week ago via mobile

Forget about booking this hotel Some could even say it's impossible Their very own website doesn't even work So you call them only to go through 3 different people to confirm they have a room available and then they direct you to their Web site for bookings that won't work Dont forget the emails that they don't have the courtesy...

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Thank Fred D
Reviewed 1 week ago via mobile

The rooms are clean and spacious and the location is good, but the service/informationlevel is pretty much non excisting and the breakfast is just average. If you choose to go, go for a jacuzzi corner suite or a room with direct pool acces. In generel i find Kata Beach to crowded with tourists and especially Russians seems to have made...

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Helpful?
Thank Jacob H
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for writing a feedback about your stay. It is great to read about your satisfaction with the cleanliness and space of our rooms as well as the location of our property. Please accept our apologies for the issues that you have mentioned, we have communicated this to all department concerned for immediate action. We hope...

Marbella, Spain
Reviewed 1 week ago

Hotel is on a hill as name indicates. This means a bit of walking up and down, elevators to many rooms and a few more steps to others. We've been here four times since it was built and experience is the same. Modern, needs some TLC here and there nowadays. Breakfast offers egg station and a variety of different kinds...

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Helpful?
Thank Tommy W
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for taking time to write about your stay. We are all happy to read you enjoyed the view and serenity of our place. We look forward to welcome you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit....

Maputo, Mozambique
Reviewed 2 weeks ago via mobile

I stayed at Sugar Palm Grand Hillside from December 30 to January 4th. The hotel is amazing, their staff is friendly and very responsive to any queries from our side. And I can tell you that being a group of 10 people we had many many requests for them. I must say, the view from our rooms was stunning, the...

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Helpful?
Thank mchachine
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for this great feedback about your stay. Our team is so happy knowing you had an amazing holiday We all look forward to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit. Sincerely yours, Michael Salalima...

Reviewed 3 weeks ago

The experience is what matters the most. It's the little things. These guys don't seem to know that. I booked this trough tripadvisor (getaroom). They booked only one room even though I pre-paid for two. The hotel ended up finding a room but in a different building because it was too late to find rooms beside each other. The hotel...

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1Thank Redwan A
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Our team wish to thank you for staying with us and for writing this feedback. We assure all reading guests that it has always been our top priority to offer the best holiday experience to all who come to visit our property, majority of our guests who has written on tripadvisor platform can attest to this. We...

Sydney, Australia
Reviewed December 10, 2016 via mobile

So much to say about my stay here! Very clean, quiet location, not overcrowded and conveniently close to restaurants, shops and beach. Exceptional service and helpful, genuine staff (Thank you to Tik for your kindness and hospitality). Breakfast was great, rooms were very modern and bed really comfortable. I definitely cannot fault this hotel. I will certainly stay here again...

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2Thank msc1985
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing a very positive feedback about your holiday. We are all happy to know you are satisfied with your stay. We all look forward to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit. Sincerely...

Keila, Estonia
Reviewed December 3, 2016 via mobile

Nice hotel! Rooms are big and clean. Stuff super friendly. The breakfast is fantastic, so many different choices. We had a room on the top floor and the view is amazing. Definitely we are coming back :)

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2Thank KadriKaosaar
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for wiritng about your holiday experience. It is great to know you are happy with the cleanliness of our place. We all look forward to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit. Sincerely yours,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
Official Description (provided by the hotel)
Unique, trendy treat and giving you a new kind of stylish sensual experience surrounded by cascading water from eleven multi-tiered infinity swimming pools set among beautiful tropical gardens, with superb views of Kata Beach and beyond from the chic and contemporary rooms. ... more   less 

Additional Information about Sugar Palm Grand Hillside

Address: 1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon > Kata Beach
Price Range: $55 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sugar Palm Grand Hillside 4*
Number of rooms: 106
Reservation Options:
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Also Known As:
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand Hillside Kata
Sugar Palm Grand Hillside Phuket/Kata Beach
Hotel Style:
#9 Spa Hotel in Kata Beach
#11 Luxury Hotel in Kata Beach
#13 Romantic Hotel in Kata Beach
#14 Family Hotel in Kata Beach
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Questions & Answers

Here's what travelers have asked, with answers from Sugar Palm Grand Hillside staff and other travelers.
10 questions
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See all questions (10)

Questions? Get answers from Sugar Palm Grand Hillside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose another hotel”
 of 5 bubbles 311jonn, 5 days ago | Read review
“Pool access and or rooms with a view over Kata Beach. Be prepared to walk steep hills.”
 of 5 bubbles 262tommyw, 1 week ago | Read review
“Pool rooms are great.”
 of 5 bubbles johnbU5263OF, Nov 1, 2016 | Read review
“Never ask for a high floor or you will spend 12-13 minutes to get to your room. Instead ask for a room with a sea view.”
 of 5 bubbles jaiyenyenBangkok, Nov 1, 2016 | Read review
“Upgrade to the pool access room for only a few $$$ a night. It's worth it.”
 of 5 bubbles 211glenc, Oct 7, 2016 | Read review
5 of 5
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