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Sugar Palm Grand Hillside

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Sugar Palm Grand Hillside
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915 Reviews from our TripAdvisor Community

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Showing 476: English reviews
Keila, Estonia
Reviewed 1 week ago via mobile

Nice hotel! Rooms are big and clean. Stuff super friendly. The breakfast is fantastic, so many different choices. We had a room on the top floor and the view is amazing. Definitely we are coming back :)

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Helpful?
Thank KadriKaosaar
Reviewed November 2, 2016 via mobile

There's a lot of things to say about this hotel. We stayed here for 4 nights. When we arrived the staff were very friendly and accommodating. They assisted us in all our needs and the manager of the hotel helped us booked our Island tour and got a cheaper rates compared to travel/tour agencies. The rooms and bathrooms were very...

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Helpful?
Thank Jasmin Q
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us and for sharing this great feedback online. It is gratifying to read your positive holiday experience in our hotel. All of us will be glad to welcome you again soon in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy...

Reviewed November 2, 2016 via mobile

My friends arranged this trip and we stayed for 3 nights, the value for money is superb! Staffs are all warm and accomodating. Kudos to all the Filipinoes who works there esp to Michael, the service was really exceptional! Til next time.

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Helpful?
Thank Rose P
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for selecting our property for your vacation in Phuket. We are all happy that you found our service exceptional. It will be a pleasure to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit. Sincerely yours,...

Reviewed November 1, 2016

Rooms are clean and spacious and the pools are great. Staff are helpful. They have upgraded the wifi which now has excellent speeds. Breakfast buffet has plenty of variety and is tasty. The location is a 5 min walk to the beach. Close enough to Patong to go out and party if you want to.

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Helpful?
Thank John B
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for taking time to write about your stay with us. It is a pleasure to read that you are completely satisfied with our clean and spacious rooms coupled with our great pools. We all look forward to welcome you back in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will...

bangkok
Reviewed November 1, 2016

The service at the Sugar Palm Grand Hillside is great! The front desk, especially the young Filipino lady, is very nice. The hotel rooms are excellent and breakfast is very good. Downside is that at mid level and higher rooms, you have to use 1 elevator, then walk another 100 meters and use a 2nd elevator. On the higher floors,...

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Helpful?
Thank jaiyenyenBangkok
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your feedback on tripadvisor. We are very delighted that you are satisfied with our service in the hotel. It will be a pleasure to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit. Sincerely...

Moscow, Russia
Reviewed November 1, 2016

Perfect location - a bit aside from all activities, very calm and cozy. Nice view, perfect rooms and service. 10 mins from Kata-noi beach and Kata beach. Lovely pools with waterfalls. Best place to meet a sunset is the bar at 7 floor with a perfect view and cocktails.

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Helpful?
2Thank Marina P
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for wiritng about your holiday experience. It is great to know it was really a nice place to stay for you. We all look forward to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit. Sincerely...

Phuket, Thailand
Reviewed October 11, 2016

My wife and I celebrated our 15th Year Wedding Anniversary at Sugar Palm. I must say that we chose the perfect hotel. Upon entering our room, we were surprised to see the words "Happy Anniversary" which were beautifully decorated on our bed. In addition to that, they also placed a wine and a basket of fruits. I am glad that...

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2Thank ArielCampos
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for taking the time to write a great feedback. We are very glad you had a perfect anniversary celebration with us We all look forward to welcome you again in Sugar Palm Grand! Please feel free to reach me at gm@sugarpalmgrand.com so I could send our special season offers. Sincerely yours, Michael Salalima General Manager

Reviewed October 11, 2016

I loved this hotel, even though i stayed here for just two nights. Your room balcony opens to a a great sliding pool view. Rooms are located on hill, you have to walk little bit, but still worth it. Hotel is very near to Kata beach, which is one of the best family beach with lot of activities to do...

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2Thank Shelly B
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for leaving a great review on tripadvisor. We are delighted you have enjoyed your stay We all look forward to welcome you again in Sugar Palm Grand! Please feel free to reach me at gm@sugarpalmgrand.com so I could send our special season offers. Sincerely yours, Michael Salalima General Manager

Reviewed October 7, 2016 via mobile

Our stay here was quite pleasant, although we had multiple issues with getting into the room due to the locks not being fixed but the staff were great with getting to the problem. Beautiful views with the ocean and jungle surrounds. Our most unpleasant part of our stay was the Caucasian receptionist (maybe French?) at the lobby as she was...

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Helpful?
Thank Tina S
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for writing a feedback on tripadvisor. We are delighted you have enjoyed the view in our area Please do accept our sincere apologies regarding the issue with our front desk member. We have taken this issue seriously for immediate action and improvement. We all look forward to welcome you again in Sugar Palm Grand! Sincerely...

Reviewed October 7, 2016

Beautiful resort. Option of private pools. Friendly staff. Returning guests get a privilege card which includes free airport transfer and a range of discounts. If you are looking for a resort in Kata to come back to several times, this is it. 5 stars!

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1Thank Glen C
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for leaving a great review on tripadvisor. We are delighted you have enjoyed your stay with us We all look forward to welcome you again in Sugar Palm Grand! Please feel free to reach me at gm@sugarpalmgrand.com so I could send our special season offers. Sincerely yours, Michael Salalima General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Unique, trendy treat and giving you a new kind of stylish sensual experience surrounded by cascading water from eleven multi-tiered infinity swimming pools set among beautiful tropical gardens, with superb views of Kata Beach and beyond from the chic and contemporary rooms. ... more   less 

Additional Information about Sugar Palm Grand Hillside

Address: 1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon > Kata Beach
Price Range: $55 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sugar Palm Grand Hillside 4*
Number of rooms: 106
Reservation Options:
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Also Known As:
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand Hillside Kata
Sugar Palm Grand Hillside Phuket/Kata Beach
Hotel Style:
#7 Spa Hotel in Kata Beach
#9 Luxury Hotel in Kata Beach
#13 Romantic Hotel in Kata Beach
#14 Family Hotel in Kata Beach
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Questions & Answers

Here's what travelers have asked, with answers from Sugar Palm Grand Hillside staff and other travelers.
8 questions
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Questions? Get answers from Sugar Palm Grand Hillside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pool rooms are great.”
 of 5 bubbles johnbU5263OF, Nov 1, 2016 | Read review
“Never ask for a high floor or you will spend 12-13 minutes to get to your room. Instead ask for a room with a sea view.”
 of 5 bubbles jaiyenyenBangkok, Nov 1, 2016 | Read review
“Upgrade to the pool access room for only a few $$$ a night. It's worth it.”
 of 5 bubbles 211glenc, Oct 7, 2016 | Read review
“if you are chosing a juccuzi room anything from floor 9 or up have the best views but they require two lift rides”
 of 5 bubbles 274katk, Aug 22, 2016 | Read review
“Grand pool access for the most luxury or jacuzzi sea view”
 of 5 bubbles 935philipr, Aug 15, 2016 | Read review
5 of 5
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