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Sugar Palm Grand Hillside

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Sugar Palm Grand Hillside
Sugar Palm Grand Hillside
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948 Reviews from our TripAdvisor Community

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Showing 493: English reviews
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Montreal, Canada
Reviewed yesterday NEW

The room was quite spacious and they provide you with amenities such as beach towels, soap, safe, robe, slippers, etc. However, the room itself is not quite as pictured. It is a little bit on the rough side with furniture being old and some broken. The "king size bed" was actually two double beds put together, so there is a...

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Helpful?
Thank ingy03
Addis Ababa, Ethiopia
Reviewed 1 week ago

Hotel not well situated. Far way from beaches. and surrounded by bushes as if iin rural area. Breakfats is horrible: bananas, small oranges and slices of water melon. Do not dare bring one fruit or slice outside. They will let you know right away. Actually it is for decoration, they don't want to touch it. Do not go. Better hotels...

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Helpful?
Thank peterE1618MS
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for writing a review online. It is very unfortunate to read that you had this experience, please be assured that this does not in any way represent our service standards. We deeply apologize for this and proper action is implemented. We hope to serve you again in Sugar Palm Grand. Please feel free to reach...

Manchester, United Kingdom
Reviewed 2 weeks ago

The hotel is up a short but very steep hill. It's situated in a good position for the beach as most of the other hotels on the main road were cut off from the beach by a mile long wall belonging to Club Med meaning that you would have to walk around the wall to one of the access points...

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Helpful?
Thank Gerard G
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for selecting our property for your vacation in Phuket. We have noted all concerns on your visit and will ensure it will be addressed for improvement, please accept our apologies on this. We still look forward to have the pleasure of serving you again in Sugar Palm Grand. Please feel free to reach me at...

Goettingen, Germany
Reviewed 2 weeks ago

SUGAR: Sweet as the fruits and the marmelade in the morning. PALM: Two big coconut palms at the top off the hill. GRAND: Big rooms. Friendly employees, who help in every situation. Near the beach. HILLSIDE.: A famous view to the beach and the sea. Special thanks to the women, who prepare the breackfast and bring the hot water. Special...

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Helpful?
Thank canopus2017
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to write this great review. We are all happy that you found paradise on your holiday. It will be a pleasure to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy...

Reviewed 3 weeks ago via mobile

The best part of this hotel was its location! It's right by the main streets of kata beach so food, shopping, and the beach is within a 1-5 minute walk. Outside of that, the staff was friendly and the rooms were nice. Nothing spectacular, but the hotel definitely seems nicer in the pictures. But for an affordable, nice stay at...

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Helpful?
Thank Radha P
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your experience. We are glad you enjoyed the nice rooms and friendliness of our team. We hope to have the opportunity to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit. Sincerely yours, Michael...

Chelmsford, United Kingdom
Reviewed 3 weeks ago

We were returning guests to the Sugar Palm Grand Hotel, and stayed there this time for just one night. We were made extremely welcome, we arrived early due to timing of our flights, the front of house manager allowed us to leave our luggage, and provided us with beach towels. We was allocated a beautiful swim up room, which was...

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Helpful?
Thank karenbennett2017
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for the positive review online. It is very rewarding for my team to read your message. We look forward to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit. Sincerely yours, Michael Salalima General Manager

Geneva, Switzerland
Reviewed 4 weeks ago via mobile

Had a great 7 night stay here. The hotel room was big and bright and clean, the swim up infinity pool was fantastic. The hotel was mostly very peaceful, despite being pretty full, it felt nice and quiet. The staff were all very friendly and helpful, thanks especially to Mark and Michael. Kata beach is a lovely, and this hotel...

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Helpful?
Thank Wintermarmotte
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you very much for the great feedback! Our team is so glad to read your message. We hope to have the opportunity to serve you again in Sugar Palm Grand. Please feel free to reach me at gm@sugarpalmgrand.com as I will be more than happy to assist on your next visit. Sincerely yours, Michael Salalima General...

Helsinki, Finland
Reviewed 4 weeks ago

Had a nice stay at the Sugar Palm thou the Hotel is no longer the freshest and is showing some wear and tear. But the location is great, it is very close to the beach, 5 min max, and if you are staying at the higher level rooms you can get a lovely view. Stayed at one of the pool...

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Helpful?
Thank HappyHayBale
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for taking the time to write a feedback. We are delighted you enjoyed the view and location of our property. We apologize for the issues you have mentioned, we took note of all concerns for immediate improvement. We hope to have the opportunity to serve you again in Sugar Palm Grand. Please feel free to...

Copenhagen, Denmark
Reviewed January 19, 2017 via mobile

The hotel has a good location and provides you with good rooms, especially if you get the ones with the balcony and private jacuzzi. The room we had was clean, nice and spacious. Besides this, we found the place a bit boring and with poor service. No guarantee for English speaking staff at the reception. The breakfast buffet is miserable.

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Helpful?
Thank Sa R
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you for sharing your online review and for appreciating our good location and clean rooms which was nice and spacious. It is very unfortunate however to read about the service experience We sincerely apologize for this and we assure that this does not represent our standards. We do hope we could have the chance of serving...

Reviewed January 17, 2017 via mobile

We stayed st sugar palm with family and few friends over NYE for over 2 weeks and they didn't dissapoint. Rooms are quite big with nice views, they arranged in such order so you get a little bit of privacy as well. Clean rooms. Breakfast range is good and staff always very helpful and making an effort to go above...

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Helpful?
Thank Inna G
SugarPalmGrand2015, General Manager at Sugar Palm Grand Hillside, responded to this review

Dear Valued Guest, Thank you very much for writing a great feedback! It is very rewarding for my team to read comments such as yours. I definitely agree with you that on a daily basis our team members gives all their effort to go above our guest expectations. We hope to have the opportunity to serve you again in Sugar...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Unique, trendy treat and giving you a new kind of stylish sensual experience surrounded by cascading water from eleven multi-tiered infinity swimming pools set among beautiful tropical gardens, with superb views of Kata Beach and beyond from the chic and contemporary rooms. ... more   less 

Additional Information about Sugar Palm Grand Hillside

Address: 1 Khoktanod soi 3, Kata Road | Kata Beach, Muang, Kata Beach, Karon, Phuket 83100, Thailand
Location: Thailand > Phuket > Karon > Kata Beach
Price Range: $43 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sugar Palm Grand Hillside 4*
Number of rooms: 106
Reservation Options:
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Also Known As:
Sugar Palm Grand, Hillside Hotel Kata Beach
Sugar Palm Grand Hillside Kata
Sugar Palm Grand Hillside Phuket/Kata Beach
Hotel Style:
#8 Spa Hotel in Kata Beach
#10 Luxury Hotel in Kata Beach
#13 Romantic Hotel in Kata Beach
#14 Family Hotel in Kata Beach
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Questions & Answers

Here's what travelers have asked, with answers from Sugar Palm Grand Hillside staff and other travelers.
11 questions
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Questions? Get answers from Sugar Palm Grand Hillside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The swim up pools seemed a bit pointless because of the other pools around them and the are all overlooked.”
 of 5 bubbles gerardg851, 2 weeks ago | Read review
“Worth paying a little extra for swim up room”
 of 5 bubbles karenbennett2017, 3 weeks ago | Read review
“Go for the upper swimming pool access rooms, but be prepared to the climb a bit.”
 of 5 bubbles HappyHayBale, 4 weeks ago | Read review
“Choose another hotel”
 of 5 bubbles 311jonn, Jan 16, 2017 | Read review
“Pool access and or rooms with a view over Kata Beach. Be prepared to walk steep hills.”
 of 5 bubbles 262tommyw, Jan 8, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question