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Avenida 7 between Calle 18 and 20, Colonia Centro, Bacalar 77930 Mexico
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Traveler (110)
Room & Suite (32)
Dining (14)

About

#13 of 109 B&Bs / Inns in Bacalar
Location
3.9
Cleanliness
4.6
Service
4.2
Value
3.5
TOTO BLUE HOTEL BOUTIQUE es un conjunto de suites de lujo con servicios exclusivos para parejas y familias, ubicados en el centro de Bacalar. Usted será consentido por el servicio de primera clase de nuestros anfitriones.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Restaurant
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Dry cleaning
Room features
Air conditioning
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Languages Spoken
English, Spanish
139Reviews4Q+A6Room tips
Traveler rating
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  • 36
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  • 12
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Cb wrote a review Nov 2021
2 contributions1 helpful vote
Our stay was unforgettable but not because it was a good stay, but because it was so not taken care of that it gave you the impression that its old and not clean at all! We even had cockroaches in the bathroom! I would honestly never stay here again I didn't even want to get in bed. I have stayed in other places in Bacalar for even cheaper prices and way much better.
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Date of stay: November 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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callixto wrote a review Apr 2021
Honolulu, Hawaii35 contributions63 helpful votes
I had a confirmed reservation for a so-called "deluxe suite", but all I got was a third-class accomodation, neither the tv nor the internet was working, a dirty bathroom, no water pressure in the basin, noisy streetfront. They say that when they got my reservation, the deluxe suites were all occupied, but why did they confirm then? Beware of this place, better spend your money elsewhere!
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Date of stay: April 2021
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Caleb N wrote a review Feb 2020
Duvall, Washington105 contributions49 helpful votes
First off this is not a nice hotel. Several of the rooms, including the one we were placed in open directly onto the sidewalk. On a very busy street. Right next to a restaurant that stays open till near midnight. So with the old original windows it’s a pretty noisy room. The room next to it that we declined had a strong odor of poop. The noise and location make it a poor choice for staying in Bakalar. The tiny tv and the cold lights make it a terrible choice. Especially for the cost. The dishonesty comes into play when the front desk girl Monica asked if we wanted to take a tour of Lake Bakalar. we were on a tight schedule and figured that they would be competitively priced. Boy were we wrong! Monica told us that it would be a three hour tour and that would cost 400 pesos per person. And it was through a company further down the lake. Well we took the tour, which was fine, except for that it only lasted just under two hours. After we got off the boat I asked the tour manager why it didn’t last three hours to which he replied that none of his tours last three hours. I then inquired as to how much the tour would cost directly from them - 250 pesos. So Monica with Toto Blue sold me a three hour tour for a 60% mark up and we got a two hour tour. That’s highly dishonest and unethical. When I communicated this to the management, which that day was the cook, he said there was nothing he could do about it. ( I had asked for a partial refund.) I explained to him that there WAS something he could do about it because I paid them cash and it was just sitting right there in the drawer. He could easily give me back the partial refund. He proceeded to call Monica to ask how to handle the situation. He then came back and said that they pay that money directly to the tour company and that they don’t earn “a single cent” on the 400 pesos that I paid, to which I replied that indeed not because the tour company told me their real price and they also mentioned that the hotel would need to have their own mark up as well. Which I get, just not 60%. Not to mention there’s not a company in this world that sells a product without making money on it. Giving things for away for free is not a business! After explaining all this to him and how dishonest they had been in selling me a three hour tour he insisted there was nothing that they could do. And why would they, they have my cash and they figure I am a one-time visitor. Grab the gringos cash any way you can and run. I’d steer clear of this place if I were you.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Alexandra Castro wrote a review Dec 2019
Melbourne, Australia8 contributions2 helpful votes
I’m writing this review as I’m checking out of the hotel. We booked this accomodation thinking it was luxury tier as advertised on their website, our mistake was not reading the reviews on trip advisor prior to booking the room. Upon arrival we noticed our room (a family room) was located on street side and right next to a taco shop, making it the noisiest place I’ve stayed at in my entire life. The shower/ restroom area looked old and dirty, only two towels were provided for a room of four people (both of them felt rough, old and one of them was even permanently stained in purple colour); another point that’s important to mention is that water in the building starts running at 7 p.m and once my dad asked the manager the reason why, the response given was “it’s not my problem, it’s town hall’s” which in my opinion was rude considering my dad IS the customer of the hotel (side note: water in the shower was cold and started running 1 hour late). When it comes to ammenities bottled water was not provided, there’s NO parking & the wifi connection couldn’t be reached in my room. Overall I wouldn’t give this place more than 2 stars, it should be ranked at hostel category or as a two star hotel because this is definitely not “boutique hotel level”. You definitely DO NOT get value for the money (we paid almost 200 USD for the one night we booked here, not even Hyatt Regency Guadalajara charges as much and that one IS luxury tier). I’d recommend you to book a room somewhere else (Chetumal has better options, even business hotels are nicer) to save yourself from major disappointment & regret.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Eduardo wrote a review Dec 2019
Milton, Canada2 contributions1 helpful vote
Service and place was nice. However, room ran out of water, then ran out of hot water. There was a gas leak in the building. Breakfast is very slow and limited. Finally, there is no fridge or microwave on the rooms.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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ldeschouw wrote a review Jul 2019
Grimbergen, Belgium214 contributions71 helpful votes
nice setting, breakfast incl chilaquiles, eggs, crêpes ( Second day no crêpes available). We were ( as foreigners) at arrival presented a Laguna tour that had to be paid at reception desk but in cash, not card. Few English speaking skills ( but we believe you should visit Mexico and try to talk Spanish). Room at streetside of our kids dit not have a well closing window or door ( could put finger through it) and hence too noisy. Nearby taquerias provider honest food.
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Date of stay: July 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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rjacomem wrote a review Jul 2019
Mexico City, Mexico100 contributions47 helpful votes
nice and cosy place, very well equiped and really close to the tourist zone. a small boutique hotel pretty relaxed but with a great service and confortable rooms. lathough the hotel is located in the middle of the town it si quiet and private.
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Date of stay: October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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anoekvacque wrote a review Jan 2019
Mexico City, Mexico14 contributions1 helpful vote
We booked 2 rooms for new years eve. One room was at the streetside, extremely noisy. Other room was gorgeous and spacious. However, the water pressure was soow, it was impossible to fill the bathtub. The shower was equally low pressured, and not warm. I had asked for the bedsofa to be made for my kids to sleep in, but they were only given a bedsheet. No blanket or pillow. The breakfast is appalling. The staff is friendly and helpful, their hands seems tied in a very poorly managed place. The building is beautiful and location is great.
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Date of stay: January 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Stan Auber wrote a review Dec 2018
Paris, France25 contributions27 helpful votes
We stayed at Toto blue because according to Bookings it was the 2nd best hotel in town in the luxury hotels, had a Boutique name, had nice photos and surprisingly decent reviews and we had a spend a night in Bacalar in the middle of an extended trip in Yucatán, Belize and Guatemala. Well it has Boutique prices, and that’s it! We had a suite, which looked like a very bad room by México standards, the hotel is so noisy you can hear the staff conversation at the reception, and when it comes to Boutique service, they fail on all counts: no towel if not hours after we checked in with a nice smell of greasy chicken, no ice at the bar, we had to do an early check out and they have no service before 8:30 am, not even a coffee even though we asked for it the night before, the sink had no water pressure, ... Why extend much longer, it is a complete rip off at over 200$ a night which by MEXICO standards gets you in general a superb hotel with superb service!
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Date of stay: December 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mariano S wrote a review Jun 2018
Sao Paulo, SP5 contributions1 helpful vote
Terrible location, worst value for my money of any hotel i have ever stayed in my life. Breakfast was bad to say the least. Location is also really bad. It is hard to find a reason to visit this hotel.
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Date of stay: June 2018Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gerencia G, Gerente at Toto Blue Hotel Boutique
Responded Aug 29, 2018
Dear Mariano S, Thank you for taking the time and express your opinion regarding our resort. We regret that your stay did not reach your expectations. We hope to have the chance to welcome you again in the near future and provide you with the best of our services. Please receive my kind regards, Alexandra Rojas General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$74 - $107 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooBacalar
NUMBER OF ROOMS
11
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Frequently Asked Questions about Toto Blue Hotel Boutique
Which popular attractions are close to Toto Blue Hotel Boutique?
What are some of the property amenities at Toto Blue Hotel Boutique?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and dry cleaning.
What food & drink options are available at Toto Blue Hotel Boutique?
Guests can enjoy an on-site restaurant and breakfast during their stay.
What are some restaurants close to Toto Blue Hotel Boutique?
Conveniently located restaurants include Mi Burrito Bacalar, Nixtamal, and Barbanegra Bacalar.
Is Toto Blue Hotel Boutique located near the city center?
Yes, it is 0.2 miles away from the center of Bacalar.
Are pets allowed at Toto Blue Hotel Boutique?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Toto Blue Hotel Boutique?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Toto Blue Hotel Boutique?
Many travelers enjoy visiting Fuerte San Felipe Bacalar (0.2 miles).