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Toto Blue Hotel Boutique

Avenida 7 between Calle 18 and 20, Colonia Centro, Bacalar 77930 Mexico
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Traveler (103)
Room & Suite (33)
Dining (13)


#10 of 85 B&Bs / Inns in Bacalar
TOTO BLUE HOTEL BOUTIQUE es un conjunto de suites de lujo con servicios exclusivos para parejas y familias, ubicados en el centro de Bacalar. Usted será consentido por el servicio de primera clase de nuestros anfitriones.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Non-smoking hotel
Dry cleaning
Room features
Air conditioning
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish


Full view
92Great for walkers
Grade: 92 out of 100
53Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
133Reviews4Q+A6Room tips
Traveler rating
  • 58
  • 36
  • 21
  • 9
  • 9
Time of year
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Popular mentions
Caleb N wrote a review Feb 2020
Duvall, Washington105 contributions49 helpful votes
First off this is not a nice hotel. Several of the rooms, including the one we were placed in open directly onto the sidewalk. On a very busy street. Right next to a restaurant that stays open till near midnight. So with the old original windows it’s a pretty noisy room. The room next to it that we declined had a strong odor of poop. The noise and location make it a poor choice for staying in Bakalar. The tiny tv and the cold lights make it a terrible choice. Especially for the cost. The dishonesty comes into play when the front desk girl Monica asked if we wanted to take a tour of Lake Bakalar. we were on a tight schedule and figured that they would be competitively priced. Boy were we wrong! Monica told us that it would be a three hour tour and that would cost 400 pesos per person. And it was through a company further down the lake. Well we took the tour, which was fine, except for that it only lasted just under two hours. After we got off the boat I asked the tour manager why it didn’t last three hours to which he replied that none of his tours last three hours. I then inquired as to how much the tour would cost directly from them - 250 pesos. So Monica with Toto Blue sold me a three hour tour for a 60% mark up and we got a two hour tour. That’s highly dishonest and unethical. When I communicated this to the management, which that day was the cook, he said there was nothing he could do about it. ( I had asked for a partial refund.) I explained to him that there WAS something he could do about it because I paid them cash and it was just sitting right there in the drawer. He could easily give me back the partial refund. He proceeded to call Monica to ask how to handle the situation. He then came back and said that they pay that money directly to the tour company and that they don’t earn “a single cent” on the 400 pesos that I paid, to which I replied that indeed not because the tour company told me their real price and they also mentioned that the hotel would need to have their own mark up as well. Which I get, just not 60%. Not to mention there’s not a company in this world that sells a product without making money on it. Giving things for away for free is not a business! After explaining all this to him and how dishonest they had been in selling me a three hour tour he insisted there was nothing that they could do. And why would they, they have my cash and they figure I am a one-time visitor. Grab the gringos cash any way you can and run. I’d steer clear of this place if I were you.
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Date of stay: January 2020Trip type: Traveled with family
1 Helpful vote
Alexandra Castro wrote a review Dec 2019
Melbourne, Australia8 contributions2 helpful votes
I’m writing this review as I’m checking out of the hotel. We booked this accomodation thinking it was luxury tier as advertised on their website, our mistake was not reading the reviews on trip advisor prior to booking the room. Upon arrival we noticed our room (a family room) was located on street side and right next to a taco shop, making it the noisiest place I’ve stayed at in my entire life. The shower/ restroom area looked old and dirty, only two towels were provided for a room of four people (both of them felt rough, old and one of them was even permanently stained in purple colour); another point that’s important to mention is that water in the building starts running at 7 p.m and once my dad asked the manager the reason why, the response given was “it’s not my problem, it’s town hall’s” which in my opinion was rude considering my dad IS the customer of the hotel (side note: water in the shower was cold and started running 1 hour late). When it comes to ammenities bottled water was not provided, there’s NO parking & the wifi connection couldn’t be reached in my room. Overall I wouldn’t give this place more than 2 stars, it should be ranked at hostel category or as a two star hotel because this is definitely not “boutique hotel level”. You definitely DO NOT get value for the money (we paid almost 200 USD for the one night we booked here, not even Hyatt Regency Guadalajara charges as much and that one IS luxury tier). I’d recommend you to book a room somewhere else (Chetumal has better options, even business hotels are nicer) to save yourself from major disappointment & regret.
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Date of stay: December 2019Trip type: Traveled with family
1 Helpful vote
Eduardo wrote a review Dec 2019
Milton, Canada2 contributions1 helpful vote
Service and place was nice. However, room ran out of water, then ran out of hot water. There was a gas leak in the building. Breakfast is very slow and limited. Finally, there is no fridge or microwave on the rooms.
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Date of stay: December 2019Trip type: Traveled with family
1 Helpful vote
ldeschouw wrote a review Jul 2019
Grimbergen, Belgium214 contributions52 helpful votes
nice setting, breakfast incl chilaquiles, eggs, crêpes ( Second day no crêpes available). We were ( as foreigners) at arrival presented a Laguna tour that had to be paid at reception desk but in cash, not card. Few English speaking skills ( but we believe you should visit Mexico and try to talk Spanish). Room at streetside of our kids dit not have a well closing window or door ( could put finger through it) and hence too noisy. Nearby taquerias provider honest food.
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Date of stay: July 2019Trip type: Traveled with family
1 Helpful vote
rjacomem wrote a review Jul 2019
Mexico City, Mexico93 contributions32 helpful votes
nice and cosy place, very well equiped and really close to the tourist zone. a small boutique hotel pretty relaxed but with a great service and confortable rooms. lathough the hotel is located in the middle of the town it si quiet and private.
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Date of stay: October 2018
$87 - $169 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooBacalar
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Frequently Asked Questions about Toto Blue Hotel Boutique
Which popular attractions are close to Toto Blue Hotel Boutique?
Nearby attractions include Fuerte de San Felipe (0.3 miles), La Casita Azul (0.07 miles), and Boutique "corazón De Piña" (0.1 miles).
What are some of the property amenities at Toto Blue Hotel Boutique?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and dry cleaning.
What food & drink options are available at Toto Blue Hotel Boutique?
Guests can enjoy an on-site restaurant and breakfast during their stay.
What are some restaurants close to Toto Blue Hotel Boutique?
Conveniently located restaurants include Nixtamal, Barbanegra Bacalar, and Enamora Bacalar.
Is Toto Blue Hotel Boutique located near the city center?
Yes, it is 0.2 miles away from the center of Bacalar.
Are pets allowed at Toto Blue Hotel Boutique?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Toto Blue Hotel Boutique?
The staff speaks multiple languages, including English and Spanish.