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Mangala Resort & Spa - All Villa

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Lebuhraya Tun Razak, Gambang 26300 Malaysia
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Traveler (899)
Room & Suite (239)
Dining (64)

About

#1 of 4 in Gambang
Location
4.4
Cleanliness
4.7
Service
4.8
Value
4.6
Mangala Resort & Spa is a 5-star resort nestled in a lush and tranquil plantation just 30 minutes to the west of Kuantan, Pahang and a mere 2 hours from Kuala Lumpur City. The perfect place for nature lovers seeking tranquility and peace while immersing in nature.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Bicycles available
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Infinity pool
Pool with view
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Canoeing
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
Malay
383Reviews15Q+A64Room tips
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Gilagolf wrote a review May 2
Petaling Jaya, Malaysia88 contributions47 helpful votes
Good for family getaway. Services and amenities are good and expected for the price and it’s not so packed compared to other resorts. What can be improved: better choice for pillows, the pillows here are way too soft and they don’t have other options. Breakfast spread is so so. The chalets are quite far from lobby so having scooters or foldable bicycles for children is something u might want to bring along
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Date of stay: May 2022Trip type: Traveled
Room Tip: If u have kids, either bring along scooters or foldable bikes. The bicycle rentals here are very...
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Husse_Serk wrote a review Nov 2021
Ronda, Spain134 contributions51 helpful votes
+1
Booked for the Amani Pool Room, the room is nice that we had a private pool. The toilet was large but the shower was not that great. The water was lil bit slow and warm water came very late (well, for RM1k+ room you would expect better shower than a 3 star hotel, but it was otherwise). We booked for a King bed room but realised it was double bed that was combined together, hence it was not that comfortable. That was a disappointment I would say. Food was average, but the price was high, it is not worth your money. It seems that they are understaff too. Anyway, we managed to ride bicycle around the area, it was nice and enjoyable.
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Date of stay: November 2021Trip type: Traveled
1 Helpful vote
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Response from Howard Leong, General Manager at Mangala Resort & Spa - All Villa
Responded Jan 7, 2022
Dear Husse_Serk, Thank you for taking the time to share your stay experience on Tripadvisor. We are delighted to learn that your recent stay with us has been an enjoyable experience. It is of course very encouraging to know that our efforts in developing a fully customer focused service culture in the Resort shows positive results. We greatly appreciate your thoughts and recommendations as it is through such avenues we can further improve and refine our service delivery and product going forward. Rest assured that the team and myself are working to ensure the highest guest satisfaction at all times, I have followed up with our engineering team to rectify on the defect reported and please accept my sincerest apology for the inconvenience. Thank you so much for bringing your recent experiences to our attention and we sincerely hope that you would give us another chance to show that we can certainly deliver service which is friendly, pleasant and one which strives to exceed your expectations. Yours sincerely, Howard Leong Resort Manager
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Joe wrote a review Nov 2021
Petaling Jaya, Malaysia1 contribution1 helpful vote
+1
The room cleanliness is just poor! there’s trash everywhere, stain on bedsheet, and a little damn suprise was left for us in the desk which we only found out right before we check out..was checking if we left anything and ta-da!!! a basket fruit that was left there for maybe 2-3 weeks or months, who knows! Our shower was broken. Oh yeah we met a mouse in the room too!!! Dinner was so so, not that much choice, breakfast was adequate. I thought egg station was a common or basic things for a hotel (even a 2 star hotel have an egg station), they have none! But i have to say, they improve a little on availability of buggy service compared to the last time i’ve been there last year. But Your employee was also complaining that they are at their limit. For the second time. Please throw away those award. Only applicable in 2018. 2019 onwards you guys are just sad!
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Date of stay: November 2021Trip type: Traveled
Room Tip: If u have money go other hotels like banjaran, one & only, etc. don’t waste it here.
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1 Helpful vote
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Response from Howard Leong, General Manager at Mangala Resort & Spa - All Villa
Responded Jan 7, 2022
Dear Paradise15212720144, Thank you for taking the time to share your stay experience on Tripadvisor. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I, therefore, wish to extend to you my sincere apologies. We would have hoped for a better stay experience if not for lack of room cleanliness. We are however most appreciative of the shortcomings you have helped highlight to our attention - these have been shared with our Executive Housekeeper for further improvement and to avert similar recurrences. Our apologies for any inconveniences or unnecessary aggravations that such glitches may have caused. We are constantly working on Food & Beverage quality and service improvement. As we strive to provide an elevated experience to our guests hence the egg stations were replaced with egg orders where our service members will attend to our guests upon seated. Once again many thanks for bringing your recent experiences to our attention and we sincerely hope that you would give us another chance to show that we can certainly deliver service which is friendly, pleasant and one which strives to exceed your expectations. Yours sincerely, Howard Leong Resort Manager
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Reshveni R wrote a review Nov 2021
26 contributions36 helpful votes
+1
Once interstate travels were allowed, my husband and I were looking at places to go for our 1st year wedding anniversary. This place caught my eye because it was something different. A resort surrounded by palm oil trees. The place is easy to find, it's just after the Gambang tol. Thank God during our 3 days, 2 nights stay it was pretty sunny. We weren't welcomed with any welcome drinks. For the price we paid, I thought service would be top notch. We were brought to our room in a buggy as all the villas are a distance away. You can opt to walk but it's a little difficult carrying luggage uphill. We stayed at Vana Villa. The room was clean but old which was kind of disappointing. I don't think this place is that old but it wasn't maintained well. Some of the light switches weren't working. Our bathtub is outside which was fine by me. I understand since we're in a palm oil estate there's bound to be leaves and so on in the bathtub but it just wasn't clean. As in there were obvious dirt spots in it even after I tried washing it off. The bathroom is big and I liked the vanity mirror. Good to take pictures. On our first night, we chose to take room service as we were tired from our long travel. The menu was extremely disappointing. Very very limited. I understand MCO and all that but it was ridiculous. The bed was very uncomfortable. The pillows were too soft and there were feathers coming out from the pillows 😳. The mini bar wasn't restocked on our 2nd day. As for the resort activities, it was very limited. We took a bicycle each on the day of arrival and went cycling around the villa. There was no kayaking/archery activities available. The bar was also closed. Some parts of the resort looked abandoned. Breakfast was ok. All in all, I don't think the place is worth the price I paid. I've stayed in better resorts with excellent service for similar price. This place just looks a tadbit bad maintenance. Either they improve their services or reduce the room prices. COVID 19 and MCO can't be the excuse forever for poor quality.
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Date of stay: October 2021Trip type: Traveled
1 Helpful vote
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Response from Howard Leong, General Manager at Mangala Resort & Spa - All Villa
Responded Jan 7, 2022
Dear reshvenir, Thank you for your time and share with us your recent experience. I am truly sorry about your unpleasant encounter. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I, therefore, wish to extend to you my sincere apologies. We have noted your comment about room cleanliness as well as maintenance standard. We apologies due to the condition were not up to your expectation. I would like to assure you that I have personally addressed this issue and continue to work on action plans to avoid a recurrence of this incident. We are constantly working on Food & Beverage quality improvement, despite not being in a very wide range in the menu but our Executive Chef and Service Members are more than happy to prepare a customized menu to suit our guests’ preference. As for the minibar, we provided as part of welcome amenities, for subsequent replenishment our team members are delighted to refill upon guest needs. The welcome drink not offered upon your arrival is avoidable. We offer no excuses but our sincere apologies, I have personally addressed the issue to the Front Office Manager and have taken corrective actions to avoid reoccurrences. I can only hope that you will one day give us an opportunity to make amends for this negative impression. Look forward to welcoming you back again in the near future, please do not hesitate to contact me directly so that I can personally look after your needs. Yours sincerely, Howard Leong Resort Manager
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Nfarisza wrote a review Apr 2021
Penang Island, Malaysia3 contributions5 helpful votes
It was a blessed three days at Mangala Resort and Spa. Unfortunately with the current MCO, setbacks are unavoidable. Manpower, service and a few other short changes were witnessed throughout our stay. However what compensates the small flaws are the beautiful setting of vast wide eco system (which i find it breathless), the associates that kept things as perfect as possible; from the time we checked in until the day we left and the knowledge of nature that we have acquired throughout our stay at the beautiful resort. Shout out to some of the best people on board Mangala’s team of associates; Amir, Luqman, little Fatin and Hazri from FO, Chong, Bad and Matsa from F&B, The Kitchen team, Housekeeping team, Recreation and many more. Most prominent the General Manager who is seen meeting and greeting guest. Hence, it has been a memorable experience and sure, the chances that ill be returning to this property is high. A getaway far from the hustle and bustle of the city. Thank you guys keep up the good work.
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Date of stay: April 2021Trip type: Traveled
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Response from Leo Kuscher, General Manager at Mangala Resort & Spa - All Villa
Responded May 2, 2021
Dear Nfarisza, Thank you for taking time to write us your positive feedback of your recent stay. We are delighted that your stay was a pleasant one and was made possible by the services rendered by our team members .Your kind words , which are so encouraging have been passed on to our Team members and are much appreciated to further our mission in providing guests with "service excellency". We truly appreciate your kind compliments and high ratings of the resort. Once again, thank you and we look forward to being of service to you in the near future. With kind regards, Leo Kuscher Senior General Manager
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Leena V wrote a review Jan 2021
27 contributions20 helpful votes
We 3 families stayed 2 nights 3 days at this resort. (were there for new year's eve) The property is beautiful, peaceful & a perfect place for relaxation and light activities around the resort. We stayed in Amani Pool Villa which was perfect with kids. Unfortunately the spa was closed but we did enjoy cycling around the property (there are cycles available for all age groups including bicycles with training wheels) There is a beautiful lake where we did paddle boating & kayaking. (Boats are available at a small charge) The resort also has Table tennis tables and a few board games. Our stay could have been better. What we didn't like is some silly policies that we were not made aware of during booking even after asking specifically. The restaurant has limited menu and the food is just about average. There are hardly any vegetarian options on the menu. We had asked them before booking and we were assured they would cater to our vegetarian food request. However, it took us a lot of discussing & arguing finally to get it on new years eve. (Because their buffet had almost no vegetarian options) Their chef special heirloom tomato soup tasted totally different each day we ordered. Breakfast buffet egg counter didn't exist first day but apparently one could order eggs. There were waffles available but we were not informed in anyway. 3rd day there was egg & waffle counter but the person making it was so slow. They really need to work on the food section. And they need to change the most ridiculous rule ala carte food can only be eaten in your respective room not in the restaurant. If they work on their food definitely going back to this resort!
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Date of stay: January 2021Trip type: Traveled
1 Helpful vote
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Response from Leo Kuscher, General Manager at Mangala Resort & Spa - All Villa
Responded May 2, 2021
Dear Leena V, Thank you for your valuable feedback of your recent stay with us. Firstly, I would like to apologize for the inconveniences you encountered whilst staying with us. Secondly, it was rather unfortunate that the services during the New Year did not leave up to your expectations , especially in the Food and Beverage department. I have addressed these issues with the kitchen team . We will definitely add more vegetarian dishes on our new menu. I do apologize for the the misunderstanding that a la cate food can only be ordered in room- ir was also available in the restaurant during the Gala Buffet. Let me assure you , we have addressed all the issues highlighted with the respective departments thus ensuring there is no repletion and/or inconvenience for any future guests. In anticipation we will have the opportunity to serve you again in the not too distant future . Once again , I profoundly apologize for any inconveniences you encountered . With kind regards, Leo Kuscher Senior General Manager
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Kevin Tann wrote a review Dec 2020
Kuala Lumpur, Malaysia15 contributions4 helpful votes
+1
We checked in for 3 night and on this trip, we booked ourselves into the Amani Family Pool Villa. Every minute has been awesome us especially the kids being able to spend time in the saltwater pool and nature. Personally, this is my second visit but first with my family. This property has matured a lot since the opening and I was pleasantly surprised when I saw the SLH "Small Luxury Hotel" badge they earned. A truly well-deserved award and recognition. Dinner tonight at the buffet was delicious too. I love how a property doesn't overdo things by preparing a huge spread and instead of keeping it simple and maintaining it's quality. Tomorrow we look forward to a full day here while we enjoy the activities offered like kayaking, cycling and lots of walks surrounded by a huge variety of greeneries and vegetation. You got to make a trip here with your family for a fun getaway from the city.
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Date of stay: December 2020
Rooms
Location
Service
Room Tip: Amani Pool Villa
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Response from Leo Kuscher, General Manager at Mangala Resort & Spa - All Villa
Responded May 2, 2021
Dear Malaysia_4896 Thank you for taking time to write to us on your feedback. It was indeed a pleasure having you stay with us . We are delighted that your stay was a pleasant one and it was made possible by the services rendered by our team members. we truly appreciate your kind compliments and high rating of our resort. We very much look forward to welcome you back in the not too distant future. With kind regards, Leo Kuscher Senior General Manager
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Tajsister wrote a review Dec 2020
5 contributions3 helpful votes
We stayed in vana forest villa. The room interior is nice but they gave us a tore towels ?? So disappointed. The customer service was so bad We called to ask for mineral water but no staff came to send to us. They pickup the call & told us someone will come but no one came. Outside of Our room is so dark, all the lights were not functioning. We complaint this but again no one came to fix it. The facilities were not free also. We played bicycle & kayak. But we do enjoy the infinity pool. The breakfast is quite nice Will i come back ? No
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Date of stay: October 2020Trip type: Traveled
2 Helpful votes
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Response from Leo Kuscher, General Manager at Mangala Resort & Spa - All Villa
Responded May 2, 2021
Dear Nintaj94, Thank you for providing us valuable feed back of your recent stay with us.It was most unfortunate that housekeeping did t renter the normal efficient service to provide the requested towels and mineral water as well as our maintenance team failed to address your request. I would like to profoundly apologize for this failure of services. We hope you would give us another opportunity to serve you again in the future. With kind regards. Leo Kuscher Senior General Manager
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Julie wrote a review Dec 2020
Malaysia124 contributions43 helpful votes
+1
The hotel's location is very hidden and surrounded by the nature.This area wide and there is a large artificial lake.Our room is Amani villa and there is a small pool inside. A bathroom that has a open concept, that something different. Whoever wants privacy and relaxing,this place is perfect
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Date of stay: December 2020Trip type: Traveled
2 Helpful votes
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Response from Leo Kuscher, General Manager at Mangala Resort & Spa - All Villa
Responded May 2, 2021
Dear HasfiedatulJ, Thank you for staying at Mangala Resort and Spa recently. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your expereince and we certainly look forward to welcoem you back again to Mangala Resort and Spa soon! Kind regards Leo Kuscher Senior General Manager
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Aizzuddin wrote a review Nov 2020
Cairo, Egypt2 contributions1 helpful vote
For the price, worth every penny! GOOD STUFF: 1. Private pool where families can enjoy 24H water activities with privacy especially if you have daughters/female companion. At night the pool is automatically lighted once you get into it. Water not heated though. 2. Large resort area surrounded by nature. Best place for a weekend getaway or a digital detox. Around you can get close and personal with palm tree plantations. Beware of mosquitos. There's a jogging route/bicycle lane that takes you through the plantation. 3. Gym Not much crowded during weekdays and the management didnt include this on Booking.com nor Agoda. You have to search for it. State-of-the-art treadmill and bicycle to be tried. Inside the gym supplied towels and water dispenser. 4. For Amani Villa, huge washroom but small toilet. Bathtub overlooking some greeneries without any curtain to cover floor to ceiling glass. 5. 2 card keys for a room (one for each adult I guess) THE NOT-SO-GOOD-STUFF 1. Only if you book with their own website breakfast is included in the price. Both Booking and Agoda don't have the options to pick a room with breakfast. On-site purchase costs RM68/person. But if you include that into the room price, you will get the price of the official website. 2. If the occupancy is low, breakfast won't be buffet but a la cartè. We went during weekday with several other families around at that time. And the menu is the same as the onr for Room Service, plus breakfast menu of Nasi Lemak/Mee goreng/bread. Too expensive for RM68 if you ask me. 3. Express coffee machine is only provide d with 2 cups (Dolche Gusto style). And I cannot see how we can get more of them. Not given during the breakfast not included inside Room Service menu. And each cup can only be used once. *If you plan to bring the whole extended family, take the Bungalow and take up their offer of 8D7N stay for just RM3999.
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Date of stay: November 2020Trip type: Traveled
1 Helpful vote
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Response from Leo Kuscher, General Manager at Mangala Resort & Spa - All Villa
Responded May 2, 2021
Dear Aizzuddin, Thank you for taking time to write to us your feedback.We are delighted that your stay with us was a pleasant one and you enjoyed most of our facilites. You recommendation regarding breakfast are noted and once the MCO will reopen then we do provide Buffet breakfast.we also have added on 2 additional Dolce decaffeine cups.. We trule appreciate your compliments and suggestions. We very much look forward to welcome you back in the near future. Kind regards, Leo Kuscher Senior General Manager
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PRICE RANGE
$166 - $444 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPahangKuantan DistrictGambang
NUMBER OF ROOMS
31
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Frequently Asked Questions about Mangala Resort & Spa - All Villa
Which popular attractions are close to Mangala Resort & Spa - All Villa?
Nearby attractions include Sungai Pandan Waterfall (4.7 miles), Bukit Gambang Safari Park (1.9 miles), and Bukit Gambang Water Park (4.2 miles).
What are some of the property amenities at Mangala Resort & Spa - All Villa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Mangala Resort & Spa - All Villa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mangala Resort & Spa - All Villa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Mangala Resort & Spa - All Villa?
Yes, free parking is available to guests.
What are some restaurants close to Mangala Resort & Spa - All Villa?
Conveniently located restaurants include Nasi Kukus My Mama, Nasi Padang Tanamo, and Iseefood.
Are there opportunities to exercise at Mangala Resort & Spa - All Villa?
Yes, guests have access to a pool and a fitness center during their stay.
Does Mangala Resort & Spa - All Villa have airport transportation?
Yes, Mangala Resort & Spa - All Villa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mangala Resort & Spa - All Villa?
Yes, dry cleaning and laundry service are offered to guests.
Does Mangala Resort & Spa - All Villa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Mangala Resort & Spa - All Villa have any great views?
Yes, guests often enjoy the lake view available here.