I stayed at Hyatt House London Stratford for a month with my mother and daughter, and we enjoyed our stay overall. Our room was spacious, very functional and convenient for a long stay, clean, and was well tended to regularly by housekeeping. Daily breakfast was one of the highlights of our experience with the hotel - everything was always fresh, tasty and well presented, and the staff was always welcoming, pleasant and helpful. The real reason though that we'd quite easily return to this hotel the next time we're in the area, is the hotel's service superstars from the Concierge team - Sal & Chay. From the very first day we arrived and daily until we left, they were 110% committed to ensuring we were always feeling welcomed, comfortable and happy. They are so extremely pleasant, helpful, proactive and genuinely caring. They are also quite fun to engage with - outstanding personalities! Great moments to remember included Sal voluntarily arranging a motorized wheelchair for my mom to use in the mall, as soon as he realized she walked with a cane. He held on to it for her for the entire stay so she was able to get around with ease any time we wanted to leave the hotel to go shopping. Another example of their outstanding service was when we left for a few days to head to LegoLand Windsor, and Chay not only remembered our day and time to return to the hotel, but he ensured he called and followed up with us directly, with such care and concern, to ensure we got into our booked taxi and we were on our way safely back. He met us down the street upon arrival to assist with our bags and took them to the room for us. The two of them have been doing things like these for us for our entire stay. These guys are true service champions of the hotel. People like them make you feel like you've stayed at a Hyatt Home (not House). :-) …
Nice and quiet, peaceful with amazing staff at the bar and restaurant. Enjoyed a quiet evening with my wife. We could talk and hear each other unlike some other places. Nice and attentive service, friendly and smiling staff, quick service but the portion size of the food is small. Taste was ok but not as good as I was expecting it to be. Ambience was good as it is newly refurbished. Temperature was warm in the restaurant but this can be excused. Overall a nice evening spent at this wonderful place
Very nice hotel in good location - lovely shower room. Good selection of food at breakfast to cater for all dietary needs. All staff were very helpful and friendly. We were able to drop our cases off at the front desk and return to check in a bit later.
Terrible hotel. Clearly spent money making the reception nice and snazzy at the expense of the rooms. The rooms are nasty, old, dated, smelly and not at all worth the £800 we paid to stay. Hyatt has far better hotels to stay in and so does Straford - I imagine the local hostel is your better bet.
Fantastically positioned, but the newly refurbished Hyatt Hotel could do better. Formerly the Holiday Inn, I expected more. All staff extremely pleasant but over stretched. Part of the cooked breakfast was cold, this is unnecessary. The keys to my room didn’t work but quickly rectified, but the lifts are slow so the process was slow. Room was not as clean as it could be. Hair on sheets and stained, side table not cleaned, phone not working and hairdryer missing. The positives, the shower hot and powerful, towels very good quality.
Stayed in this hotel for 14 nights, it was my business trip. Arrived the hotel in early morning, the front office staff tried her best to arrange a room for me to check in, I only waited for 1 hour at the lounge and checked in to my room at around 10:30am. Really appreciated. Room is very spacious but the room decor is not looking same as Hyatt’s official website. The room decor is still the ex-staybridge hotel design and layout, quite disappointed. The bed is old, the mattress is too soft. Buffet breakfast is included, selections are good, food is ok too. However, I tried to use the phone to call front desk / host, there’s no one to answer, no matter what time I called. All I want is to request for toilet paper, and no one can help. I went to reception desk and asked for it, the staff said they will help to inform housekeeping, but end up no one show up to my room to deliver toilet paper. The staffs on ground floor are very helpful, really appreciated their help with my luggages. Thank you. Location is quite good actually. It is located in Westfield shopping mall, you can buy whatever you need. And it is quite convenient to travel to the city if take Elizabeth line.…
The front-of-house staff were incredibly rude and hostile; I couldn't find my booking information on my phone and he said that I had to wait outside until I found it (this was late at night and I was by myself). Couldn't believe how unpleasant he was; he seemed to be enjoying the 'power' that he had.
We would like to acknowledge the following outstanding employees: Monica and Owen. These two individuals were kind, courteous and very professional to us during our stay. Their attentive customer service was very refreshing and appreciative. We understand that in the hotel business, it can be very hard to please everyone; these two people succeeded. Their work ethic embodies Hyatt's outstanding core values. We hope Hyatt appreciates these two outstanding people. We thank them for our pleasant stay at Hyatt House London Stratford. Metro: Stratford
@ staybridge suites Stratford Centre. The team on night duty was of great assistance and after several attempts to change our bookings from booking.com failed after a long long trip. Our holiday stay won’t be complete without appreciating Shola, Tyrone and Jeff. I deeply appreciate their show of professionalism.
Stayed here recently for three nights (for a music festival nearby). Easy to find, check in quick and straight forward. Room was clean and comfortable. Kitchen area was well outfitted even for somebody as transient as me. Shower was big and powerful. Bed comfortable with a selection of pillows. Breakfast was plentiful and hot dishes were - hot. Check out was very quick. The staff were very helpful and polite - over a few days you can share a joke or have a conversation if their work allows. Certainly would not hesitate to use again - the shops are handy.