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10b Chestnut Plaza Westfield Stratford City Montfichet Road, Stratford City E20 1GL England
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Traveler (608)
Room & Suite (595)
Dining (65)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt House London Stratford
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 8 hotels in Stratford City
Location
4.7
Cleanliness
4.7
Service
4.7
Value
4.5
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Board games / puzzles
Business Center with Internet Access
Conference facilities
24-hour security
Parking
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Iron
Kitchenette
Microwave
Refrigerator
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Quiet
Business
Languages Spoken
English, French, Russian, Spanish and 4 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
112Restaurantswithin 0.3 miles
16Attractionswithin 0.3 miles
1678Reviews63Q+A100Room tips
Traveler rating
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Popular mentions
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CBJourneys wrote a review Aug 12
1 contribution
I stayed at Hyatt House London Stratford for a month with my mother and daughter, and we enjoyed our stay overall. Our room was spacious, very functional and convenient for a long stay, clean, and was well tended to regularly by housekeeping. Daily breakfast was one of the highlights of our experience with the hotel - everything was always fresh, tasty and well presented, and the staff was always welcoming, pleasant and helpful. The real reason though that we'd quite easily return to this hotel the next time we're in the area, is the hotel's service superstars from the Concierge team - Sal & Chay. From the very first day we arrived and daily until we left, they were 110% committed to ensuring we were always feeling welcomed, comfortable and happy. They are so extremely pleasant, helpful, proactive and genuinely caring. They are also quite fun to engage with - outstanding personalities! Great moments to remember included Sal voluntarily arranging a motorized wheelchair for my mom to use in the mall, as soon as he realized she walked with a cane. He held on to it for her for the entire stay so she was able to get around with ease any time we wanted to leave the hotel to go shopping. Another example of their outstanding service was when we left for a few days to head to LegoLand Windsor, and Chay not only remembered our day and time to return to the hotel, but he ensured he called and followed up with us directly, with such care and concern, to ensure we got into our booked taxi and we were on our way safely back. He met us down the street upon arrival to assist with our bags and took them to the room for us. The two of them have been doing things like these for us for our entire stay. These guys are true service champions of the hotel. People like them make you feel like you've stayed at a Hyatt Home (not House). :-)
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rohan S wrote a review Aug 2
Croydon, United Kingdom2 contributions
Nice and quiet, peaceful with amazing staff at the bar and restaurant. Enjoyed a quiet evening with my wife. We could talk and hear each other unlike some other places. Nice and attentive service, friendly and smiling staff, quick service but the portion size of the food is small. Taste was ok but not as good as I was expecting it to be. Ambience was good as it is newly refurbished. Temperature was warm in the restaurant but this can be excused. Overall a nice evening spent at this wonderful place
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joe Carter, Guest Services / Front Office at Hyatt House London Stratford
Responded 6 days ago
Dear rohansE4732VR Thank you for taking the time to tell us about your experience at Hyatt House Stratford. I'm very pleased your had a pleasant stay and I will ensure to pass your kind comments to the team. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hyatt House. Kindest Regards Joe Carter Operations Manager
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teresahudson1409 wrote a review Jul 2022
Reading, United Kingdom7 contributions1 helpful vote
Very nice hotel in good location - lovely shower room. Good selection of food at breakfast to cater for all dietary needs. All staff were very helpful and friendly. We were able to drop our cases off at the front desk and return to check in a bit later.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joe Carter, Guest Services / Front Office at Hyatt House London Stratford
Responded 4 weeks ago
Dear teresahudson1409 Thank you for taking the time to tell us about your experience at Hyatt House Stratford. I'm very pleased your had a pleasant stay and I will ensure to pass your kind comments. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hyatt House. Kindest Regards Joe Carter Operations Manager
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Onostatio Beaverhausen wrote a review Jun 2022
Broadstairs, United Kingdom75 contributions89 helpful votes
Terrible hotel. Clearly spent money making the reception nice and snazzy at the expense of the rooms. The rooms are nasty, old, dated, smelly and not at all worth the £800 we paid to stay. Hyatt has far better hotels to stay in and so does Straford - I imagine the local hostel is your better bet.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Joe Carter, Guest Services / Front Office at Hyatt House London Stratford
Responded Jun 28, 2022
Dear alistair718 Thank you for taking the time to tell us about your experience at Hyatt House Stratford. I'm sorry to hear we did not live up to your expectations, if you could reach out to me at the hotel as I'm unable to locate your booking I would like to discuss this matter further. Again, thank you for choosing Hyatt House. Kindest Regards Joe Carter Operations Manager
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yvette698 wrote a review Jun 2022
1 contribution1 helpful vote
Fantastically positioned, but the newly refurbished Hyatt Hotel could do better. Formerly the Holiday Inn, I expected more. All staff extremely pleasant but over stretched. Part of the cooked breakfast was cold, this is unnecessary. The keys to my room didn’t work but quickly rectified, but the lifts are slow so the process was slow. Room was not as clean as it could be. Hair on sheets and stained, side table not cleaned, phone not working and hairdryer missing. The positives, the shower hot and powerful, towels very good quality.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Joe Carter, Guest Services / Front Office at Hyatt House London Stratford
Responded Jun 28, 2022
Dear yvette698 Thank you for taking the time to tell us about your experience at Hyatt House Stratford. I'm pleased to hear you comments about the pleasant staff. I'm sorry to hear part of the breakfast was cold and the cleanliness of your room wasn't to your expectation. On a positive note the towels are great nd the shower is powerful. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hyatt House. Kindest Regards Joe Carter Operations Manager
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Dorothy wrote a review Jun 2022
Hong Kong, China119 contributions23 helpful votes
+1
Stayed in this hotel for 14 nights, it was my business trip. Arrived the hotel in early morning, the front office staff tried her best to arrange a room for me to check in, I only waited for 1 hour at the lounge and checked in to my room at around 10:30am. Really appreciated. Room is very spacious but the room decor is not looking same as Hyatt’s official website. The room decor is still the ex-staybridge hotel design and layout, quite disappointed. The bed is old, the mattress is too soft. Buffet breakfast is included, selections are good, food is ok too. However, I tried to use the phone to call front desk / host, there’s no one to answer, no matter what time I called. All I want is to request for toilet paper, and no one can help. I went to reception desk and asked for it, the staff said they will help to inform housekeeping, but end up no one show up to my room to deliver toilet paper. The staffs on ground floor are very helpful, really appreciated their help with my luggages. Thank you. Location is quite good actually. It is located in Westfield shopping mall, you can buy whatever you need. And it is quite convenient to travel to the city if take Elizabeth line.
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Date of stay: June 2022Trip type: Traveled on business
Room Tip: Make sure you check with the hotel about your room, otherwise u will get the old decor room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joe Carter, Guest Services / Front Office at Hyatt House London Stratford
Responded Jun 28, 2022
Dear DorothyMaTravels Thank you for taking the time to tell us about your experience at Hyatt House Stratford. I'm very pleased your had a pleasant stay and I will ensure to pass your kind comments to the door team who helped you with your luggage. I'm sorry to hear you could not get though to reception, the team are checking this. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hyatt House. Kindest Regards Joe Carter Operations Manager
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Charlotte wrote a review Jun 2022
United Kingdom37 contributions76 helpful votes
The front-of-house staff were incredibly rude and hostile; I couldn't find my booking information on my phone and he said that I had to wait outside until I found it (this was late at night and I was by myself). Couldn't believe how unpleasant he was; he seemed to be enjoying the 'power' that he had.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Joe Carter, Guest Services / Front Office at Hyatt House London Stratford
Responded Jun 21, 2022
Dear Charlotte S, Thank you for taking the time to tell us about your experience at Hyatt House Stratford. I'm very concerned that you have had this experience, I have your contact details and will reach out to you to discuss further. Thank you for choosing Hyatt House. Kindest Regards Joe Carter Operations Manager
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areacode323 wrote a review Jun 2022
Los Angeles, California40 contributions8 helpful votes
We would like to acknowledge the following outstanding employees: Monica and Owen. These two individuals were kind, courteous and very professional to us during our stay. Their attentive customer service was very refreshing and appreciative. We understand that in the hotel business, it can be very hard to please everyone; these two people succeeded. Their work ethic embodies Hyatt's outstanding core values. We hope Hyatt appreciates these two outstanding people. We thank them for our pleasant stay at Hyatt House London Stratford. Metro: Stratford
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Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joe Carter, Guest Services / Front Office at Hyatt House London Stratford
Responded Jun 16, 2022
Dear John Y Thank you for taking the time to tell us about your experience at Hyatt House Stratford. I'm very pleased your had a pleasant stay and I will ensure to pass your kind comments to Owen & Monica for there assistance and professionalism. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Hyatt House. Kindest Regards Joe Carter Operations Manager
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Jmk S wrote a review Apr 2022
1 contribution
@ staybridge suites Stratford Centre. The team on night duty was of great assistance and after several attempts to change our bookings from booking.com failed after a long long trip. Our holiday stay won’t be complete without appreciating Shola, Tyrone and Jeff. I deeply appreciate their show of professionalism.
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Joe Carter, Guest Services / Front Office at Hyatt House London Stratford
Responded Apr 20, 2022
Dear Jmks2022 Thank you for taking the time to tell us about your experience at Staybridge Suites London - Stratford City. I'm very pleased your had a pleasant stay and I will ensure to pass your kind comments to Shola, Tyrone & Jeff for there assistance and professionalism. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Staybridge Suites. Kindest Regards Joe Carter Operations Manager
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nsander219 wrote a review Mar 2022
Chelmsford, United Kingdom548 contributions210 helpful votes
Stayed here recently for three nights (for a music festival nearby). Easy to find, check in quick and straight forward. Room was clean and comfortable. Kitchen area was well outfitted even for somebody as transient as me. Shower was big and powerful. Bed comfortable with a selection of pillows. Breakfast was plentiful and hot dishes were - hot. Check out was very quick. The staff were very helpful and polite - over a few days you can share a joke or have a conversation if their work allows. Certainly would not hesitate to use again - the shops are handy.
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Date of stay: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Joe Carter, Guest Services / Front Office at Hyatt House London Stratford
Responded Apr 7, 2022
Dear nsander219 Thank you for taking the time to tell us about your experience at Staybridge Suites London - Stratford City. I'm very pleased your had a pleasant stay and I will ensure to pass your kind comments to the entire team! from reception to the food and beverage team members. Hope to welcome you back when the area next hosts a music festival. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Staybridge Suites. Kindest Regards Joe Carter Operations Manager
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PRICE RANGE
$222 - $385 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Staybridge Suites London - Stratford City, an IHG hotel
LOCATION
United KingdomEnglandGreater LondonStratford City
NUMBER OF ROOMS
162
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Frequently Asked Questions about Hyatt House London Stratford
Which popular attractions are close to Hyatt House London Stratford?
Nearby attractions include Westfield Stratford City (0.05 miles), London Aquatics Centre (0.2 miles), and Roof East (0.2 miles).
What are some of the property amenities at Hyatt House London Stratford?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Hyatt House London Stratford?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt House London Stratford?
Guests can enjoy free breakfast during their stay.
Is parking available at Hyatt House London Stratford?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hyatt House London Stratford?
Conveniently located restaurants include Figo Stratford, Las Iguanas Stratford Westfield, and Wahaca Stratford.
Are there opportunities to exercise at Hyatt House London Stratford?
Yes, guests have access to a fitness center during their stay.
Is Hyatt House London Stratford located near the city center?
Yes, it is 0.3 miles away from the center of Stratford City.
Are any cleaning services offered at Hyatt House London Stratford?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt House London Stratford offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hyatt House London Stratford?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Portuguese, and Polish.