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FUN&SUN SMART Club Prestige

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Yeni Mah Yangili Cad., Mahmutlar 07450 Turkey
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Traveler (482)
Pool & Beach (106)
Dining (53)
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 03/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 20 Specialty lodging in Mahmutlar
Location
3.8
Cleanliness
3.5
Service
3.5
Value
3.8
The hotel has been operating under the concept of FUN & SUN SMART including mini club Toucan since 01.05.2022. We offer our guests outdoor pools, Toucan Kids Club, an all-day entertainment program for adults and children, and delicious and varied meals.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Water park
Children Activities (Kid / Family Friendly)
Street parking
Outdoor pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Aerobics
Entertainment staff
Table tennis
Waterslide
Kids club
Kids pool
Highchairs available
Airport transportation
Taxi service
Conference facilities
Meeting rooms
Spa
Hammam
24-hour security
Convenience store
Sun deck
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Laundry service
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Room features
Air conditioning
Private balcony
Safe
Bottled water
Minibar
Refrigerator
Cable / satellite TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Russian, Turkish

Location

Full view
44Car recommended
Grade: 44 out of 100
35Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
535Reviews19Q+A2Room tips
Traveler rating
  • 280
  • 95
  • 42
  • 30
  • 88
Traveler safety
Time of year
Traveler type
Language
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Most Recent
Hannah M wrote a review Mar 2021
1 contribution
Serious safety incident
please if you have a family particularly if your a single Mam do not go to this hotel. Our transfer to the hotel broke down 4 times on the way their arriving at the hotel hours after we left the airport we finally arrived for the to be no food available for us or our two toddlers. On arrival we were put in a room with one double bed despite us having booked for two adults and two children. They brought in a cot for my two year old that was stained and disgusting and a fold out uncomfortable single bed for my friends son. The air con didn’t work and after I complained they said they could not move me till the morning despite the 40 degree heat for our toddlers. I complained the next morning and was made to pay an extra 100 despite my room having stated it was a ‘sea view’ as they said that was the only room available. Again the air con didn’t work after numerous phone calls we got someone to ‘fix’ it which made no difference I would of been more helpful to hold a hand held fan at my two year olds daughters face. The room was disgusting dirty and mould ridden in the shower which barely created enough water to wash a mouse. The food was not only unappetising and tasted disgusting but give us all food poisoning. Me and one of our toddlers had to receive drips and medication costing just under 500 from the in hotel ‘doctor’ who I would describe at best as a perverted old man failing at being a doctor in a hospital so try’s to exploit English women who are ill and in need of care. Not only did he try and kiss me while I was vomiting with a drip in my arm he then offered me a ‘lower’ price for me to kiss him it’s safe to say I declined and paid the 500 pound bill. The harassment from the hotel employees was disgusting every day I was made to feel like an object I couldn’t go one place in the hotel without being asked for my name if I was English followed by ‘come to room for sex’ after declining and asking the employers to stop talking to me I even went to complain at the help desk in the hotel. It didn’t stop the hotel employees making disgusting remarks and over touching me in front of my daughter. The ‘restaurant’ manager was one of the worst for harassment every day making remarks about my body trying to talk to me with me kindly declining as I with my daughter to the point where he was even asking me to get a photo with him every morning lunch and dinner. Each day I would try my best to look at the floor and get past him and each day he would try wrap his arm around and take us to a table yet he didn’t do this to any of the other guests. Its safe to say we didn’t eat at the hotel for the full of our painful 14 days after the groping harassment and the food poisoning. The hotel pool was dirty and the sides and bar had ants circulating every day. I couldn’t wait to get me and my daughter home purely to have her in a safe and CLEAN environment. To save up my money for a year to be so let down by such a disgusting hotel breaks my heart. I can’t stress enough that this wouldn’t of even got one star if I could of left it with zero stars I would of! Definitely not 5 star and not suitable for children or family’s there is no night time activity’s or entertainment there is a man with basically a cos player who plays Turkish music on a night time which is what they class as ‘entertainment’ and yet another man who would harass us with comments on a night making us not want to sit in the hotel with our children. You could not pay me to stay in this unaccommodating hotel again.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bojan G wrote a review Sep 2020
1 contribution
Just finished with the visit. Not a 5 star hotel. Except the staff which was kind and profesional especially Sefer from the front desk they desirve a raise since they looked under staffed and overworked. Rooms that are offered as double standard are not double room and are very small for 2 adlt + 2 chld, i had to pay extra 80 $ on top what i paid in the agency for the holiday package,for a family room which was not much regarding the fact we got 2/1 separate rooms. By the way i already paid in the agency for sea view they tried to give me land view blaiming the agency and the system for the mistake,and i had to wait 6 hours to get the room checking in in 2 pm. Poll is not a large one and is usually crowded and there is people in jeans and ordinary wardrobe not swiming shorts, swimming not even warned by the hotel staff(not talking about the muslim ladies swiming in their real swimming gear), which was very nasty looking, but they were mainly turkish nationals friends with the staff(hotel staff need to pay more attention to that). Food is very bad for a hotel that claims 5 stars and offers all inclusiv. Mainly we were eating fruits and the meals in other restaurants. So if you dont want to spend extra money for food dont visit. Coffe was from the machines like the ones u use a coins to get cofee and was very bad. Drinks u have all u want but are local drinks. Beach is very near with underground passage wich is safe, with grade 4 out of 10 with a bar that offers OK burgers almost thru all day. And the main scheme they are selling is the free wifi. There is no free wifi even by the fact we were told by the agency when we both the holiday package that the hotel offers free wifi. However i had to pay 14 euro for 7 day wifi.Hotel is visited mainly with russian tourists and litle bit turkish tourists which are mainly ok guests. However overall they are trying but competition is very big in Turkey. So if you are going to be only in the hotel not doing excursions and tours then i would not recommend this hotel. Its good if its gonna be a stop station since its cheaper then others.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GuestRelatıon Manager, Müşteri Hizmetleri / Ön Büro at FUN&SUN SMART Club Prestige
Responded Sep 8, 2020
Dear Guest, First of all, thank you for your comment and for your valuable time. You can rest assured that the necessary operational steps will be taken immediately. Thank you for sharing your feedback and if you visit our hotel again, you can be sure that we will produce satisfactory solutions.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom Ward wrote a review Aug 2020
7 contributions
+1
Well we checked in on 18th/08 and checked out following day and have a dispute going on with the hotel for refund! The worst hotel I have ever stepped foot in and I travel the world working offshore! It’s dirty and all the bed linen etc just left in piles in the corridors, the rooms absolutely stink to the core of smoke! The shower floods then the waste comes back up with a smell that’s indescribable!!! The food was shocking and the restaurant is like a zoo! And just allows anyone in weather your dripping wet or half dressed! The entertainment was non existent! The hotel manager in reception obviously thinks he rules and owns the world because he does not have to wear uniform and just ignores everyone and walks around on his phone! The air con does not work and there for decoration purposes only! The staff were feeding a cat in the restaurant, the pool had millions of people in it to the point you could hardly move and had 4 grown men bombing down slides with not a care to who they hit at the bottom in the pool! The life guards I don’t even think were capable of swimming let alone a rescue! The other restaurant they advertise is up for sale and has more moths in than Theresa mays purse! To even allow this place to be advertised for a holiday is a total disgrace! 11 emails now complains and wanting a full refund and not a single reply! This is no way near a 5* hotel not even 2* We checked out and moved 26 mile away to Azura deleuxe 5* and it was absolutely amazing and faultless! Would recommend to anyone!
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GuestRelatıon Manager, Müşteri Hizmetleri / Ön Büro at FUN&SUN SMART Club Prestige
Responded Sep 8, 2020
Dear Guest, First of all, thank you for your comment and for your valuable time. You can rest assured that the necessary operational steps will be taken immediately. Thank you for sharing your feedback and if you visit our hotel again, you can be sure that we will produce satisfactory solutions.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Norbert K wrote a review Feb 2020
1 contribution
Romm with water infiltration, ac not working properly, stuff very uneducated, and they don't speak english (only turkish and russian), they did'nt care about the guests, wifi it's very expensive and it's not working well. I don't know who gives a 5 star fot thie hotel
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Date of stay: July 2019
Rooms
Location
Service
Room Tip: Don't go there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Armas Hotels, Satış at FUN&SUN SMART Club Prestige
Responded Feb 21, 2020
Dear Guest, First of all, thank you for your comment and for your valuable time. You can rest assured that the necessary operational steps will be taken immediately. Thank you for sharing your feedback and if you visit our hotel again, you can be sure that we will produce satisfactory solutions.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Curious599748 wrote a review Oct 2019
Portsmouth, United Kingdom2 contributions10 helpful votes
If you are looking for that relaxing perfect family holiday where you are greeted by friendly happy staff in a nice clean relaxing environment, comfy room with the sea view that you booked looks over a crystal blue ocean, food available throughout the day with a variety to meet all tastes. BOOK SOMEWHERE ELSE... filthy disgusting noisy room, would be more comfortable sleeping on a pebble beach, sea view consists of a slither of water that can be seem through trees, shower had screen missing which must have been broken before we turned up as broken glass in the shower, something was growing in the sink. The food was the same dishes every night and you had to fight with people pushing you out the way to get through.. for the kids - plain pasta. Everything was just skimmed over not cleaned properly and at the end of the night we saw cleaner sweeping dirty water back into the pool. Staff were either rude or just didnt talk to you. For your own sanity just stay away as it is not worth the money you spend on an apparent 5* hotel (it's not even a 2*). If you want a noisy uncomfortable stressful unfulfilling holiday then this is the place to go
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Date of stay: October 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Armas_Hotels, Halkla İlişkiler Müdürü at FUN&SUN SMART Club Prestige
Responded Oct 28, 2019
Dear Guest, First of all, thank you for your comment and for your valuable time. You can rest assured that the necessary operational steps will be taken immediately. Thank you for sharing your feedback and if you visit our hotel again, you can be sure that we will produce satisfactory solutions.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter M wrote a review Oct 2019
1 contribution
Really well presented Hotel BUT...…. No one spoke English apart from one guy there.... all staff were rude the drinks came in little paper cups (unless you were Russian)( and slammed down in front of you.Food was ok but they were only really interested in the Russian visitors, If you are English do not go here there are far better places for the money.
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Date of stay: October 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Armas_Hotels, Halkla İlişkiler Müdürü at FUN&SUN SMART Club Prestige
Responded Oct 28, 2019
Dear Guest, First of all, thank you for your comment and for your valuable time. You can rest assured that the necessary operational steps will be taken immediately. Thank you for sharing your feedback and if you visit our hotel again, you can be sure that we will produce satisfactory solutions.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Craig wrote a review Oct 2019
1 contribution
If your looking at this place for a holiday. Don't bother they are not welcoming to any brits at all. Nobody speaks English and you have to fight for your food. Full of Germans and Russians that will shunt you out of the way to get there food before you. I cannot stress how inadequate you will feel here. Never again. Please please please don't visit! If you do please pick somewhere else for your own sanity
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Date of stay: October 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Armas_Hotels, Halkla İlişkiler Müdürü at FUN&SUN SMART Club Prestige
Responded Oct 28, 2019
Dear Guest, First of all, thank you for your comment and for your valuable time. You can rest assured that the necessary operational steps will be taken immediately. Thank you for sharing your feedback and if you visit our hotel again, you can be sure that we will produce satisfactory solutions.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
suat k wrote a review Sep 2019
Liverpool, United Kingdom5 contributions3 helpful votes
Absolutely recommend, staff is friendly. Nice and clean. It's heart of Mahmutlar. You can go to public beach 2 minutes walking distance. Local pub and restaurants also maximum 5-10 minutes walking distance.
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Date of stay: August 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Armas_Hotels, Halkla İlişkiler Müdürü at FUN&SUN SMART Club Prestige
Responded Sep 30, 2019
Thank you for your lovely review. We hope to see you soon again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pablo S wrote a review Sep 2019
1 contribution
Last day here at amras, hotel nice and clean, food not to my style however managed to fill my belly, the only bad point I have to say is the all inclusive plenty alcohol but to my knowledge must be non alcoholic drank the bar dry n still never got tipsy as the same with all the other guests!! Airport transfer 3.5 hours is far too long also. Would I come back? No I wouldn’t cheap and cheerful had the sun and that’s about it. Plenty ignorant Russians around not a lot of brits if you want a Blackpool with the sun don’t come here go to Benidorm, the alcohol ruined it for me having to buy beer on an all inclusive holiday is shocking think most all holidays in turkey are the same
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Date of stay: September 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Armas_Hotels, Halkla İlişkiler Müdürü at FUN&SUN SMART Club Prestige
Responded Sep 30, 2019
Dear Guest, First of all, thank you for your comment and for your valuable time. You can rest assured that the necessary operational steps will be taken immediately. Thank you for sharing your feedback and if you visit our hotel again, you can be sure that we will produce satisfactory solutions.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
R00bz wrote a review Sep 2019
Camberley, United Kingdom16 contributions4 helpful votes
Currently on my last day sitting in the lobby and felt I had to write a review based on my visit here at this place. I made a mistake by only looking at the average rating instead of reading the individual reviews. I really don’t know how they have 4 out of 5 on trip advisor. First of all I’ve never been to a place where you had to pay for WiFi throughout the hotel. Normally even at the lobby you get free WiFi. Here you have to pay wherever you go. For 1 week it is 14 euros which cost around £13 for the week. You will become an expert at sign language as absolutely no one knows how to speak English. There’s an area at guest relation who knows but is limited to why they can help you with. The reception never have smile on their faces and are grumpy all the time. The lifts are so small you can’t fit more than 5 people in. Even then, you feel so claustrophobic.... and it gets so hot in there, of you get stuck in there you are screwed! The pool is tiny compared to how many sun beds. There’s like over a hundred sun beds, but if you ever come here you will see how small the pool is. Is gets rammed! 95% of the visitors are mainly from Russia, Bulgaria, Poland and Germany. I’m not sure why this hotel doesn’t attract nationalities such as many English. You do start missing the English people and language when your here. The food- the first day when we went in to the restaurant we were AMAZED at the selection! There’s was SO MUCH! Second day, third day, fourth day and so on had exactly same items accept a few differences. The food is THE SAME everyday!!! Salads are combinations of different cut vegetables- example- one dish may have small cut cucumber and big cut tomatoes. The othe will have big cut cucumber and small cut tomatoes. There are many dishes but it’s always the same. They don’t do any beans for the beans lovers nor do they have things like croissant. The toasted is basically like a big press grill which has many people queuing up for by which the the food on your plate has gone cold. You get one A’la Carte meal in your stay- it’s basically a rooftop above the swimming pool where they give you food. I would have thought you get a menu you choose from. Not at this place. They don’t ask you for your dietary requirements. They hand out food. One guy serves drinks to about 50 people, and one guy runs up and down the stairs to serve the 50 people. I imagined it would have more of a personal service, but the wait was unbearable. We walked out after having started and went back to the buffet. More cooler and fresher food. The room is very basic for a 5* with a small tv. Not really much personality to the room. Although it had a nice balcony view. The cleaners who clean the room don’t understand any language and they will most definitely just barge into the room. They knock, don’t wait for response and just open the door with their universal card. This happened every day. The ‘do not disturb’ switch was never abided. The drinks were flowing all day which is nice and there’s no shortage there. Other hotels have snacks but here it’s only hamburgers and chips. Everyday. You get bored of it after a day. At the end of your stay of your flight is late they ask you to put luggage in a room where I don’t feel is safe. Guests pass the key to each other and anyone can go in and take your luggage if they want to. Come here and stay and then read back at my review. You will see the comparison. Also, this hotel responds with a copy and paste reply. I bet they will do the same to mine.
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Date of stay: September 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Armas_Hotels, Halkla İlişkiler Müdürü at FUN&SUN SMART Club Prestige
Responded Sep 30, 2019
It is very strange that when booking a hotel, people do not read the description of the hotel, this would help to avoid unnecessarily negative reviews. Just spending 5 minutes of your time, you would find that on any web-site in the description of services, there is information what is paid and what is free, there are also a full description and photos of the hotel. It is a pity that when choosing a hotel you were guided only by the profitability of the offer, as you yourself mentioned. We welcome guests from all over the world and are proud that guests from more than 25 countries choose our hotel. However, you are right, in Turkey there are hotels oriented only to the British, who prefer only the society of compatriots and are finicky in food. As in any hotel, the check-out time is 12:00, knowing that the flight will be late at night, it would be logical to extend the room for an additional fee or pay another day of stay, it is a pity that no one advised you to do this. It's a shame that you did not like your stay in our hotel, but such a negative experience could have been avoided by learning more about the hotel. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$46 - $87 (Based on Average Rates for a Standard Room)
LOCATION
TurkeyTurkish Mediterranean CoastAntalya ProvinceMahmutlar
NUMBER OF ROOMS
400
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Frequently Asked Questions about FUN&SUN SMART Club Prestige
What are some of the property amenities at FUN&SUN SMART Club Prestige?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at FUN&SUN SMART Club Prestige?
Top room amenities include a minibar, air conditioning, and a refrigerator.
What food & drink options are available at FUN&SUN SMART Club Prestige?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at FUN&SUN SMART Club Prestige?
Yes, free parking and street parking are available to guests.
What are some restaurants close to FUN&SUN SMART Club Prestige?
Conveniently located restaurants include Jack's Place, Silvia Restaurant, and Sarisoy Food.
Are there opportunities to exercise at FUN&SUN SMART Club Prestige?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does FUN&SUN SMART Club Prestige have airport transportation?
Yes, FUN&SUN SMART Club Prestige offers airport transportation for guests. We recommend calling ahead to confirm details.
Is FUN&SUN SMART Club Prestige located near the city center?
Yes, it is 0.2 miles away from the center of Mahmutlar.
Does FUN&SUN SMART Club Prestige offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at FUN&SUN SMART Club Prestige?
The staff speaks multiple languages, including English, Russian, and Turkish.
Are there any historical sites close to FUN&SUN SMART Club Prestige?
Many travelers enjoy visiting Syedra Castle (5.7 miles) and Hamaxia (6.1 miles).