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Vistana Penang Bukit Jambul

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Vistana Penang Bukit Jambul
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272 Reviews from our TripAdvisor Community

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Showing 250: English reviews
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Reviewed 2 days ago NEWvia mobile

Cons: extremely bad Wi-Fi, elevator card doesn't work, I have changed 5 or 6 times, toilet pan not cleaned, just towels changed, only chicken sausages from meat on breakfast, it's bored on a 4 day. All others is pros. It's not a 5 stars anyway, but good.

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1Thank NikolaySedin
Changlun, Kedah
Reviewed 6 days ago NEWvia mobile

Value for money, not many hotels can offer a 3 bedroom suite with the price. Our small family can get together in one suite. Rooms are clean, pools are ok, breakfast is good enough. The only drawback is the parking, which the access is through the stairs at the lobby.

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Thank LadyEffa
A TripAdvisor Member
Level Contributor
5 reviews
4 hotel reviews
1 helpful vote
Reviewed 1 week ago via mobile

It is hard to find another another 3 bedrooms suite in town with such value. Swimming pool close by 7pm but gym available at 24 hours. Location close to airport so it take some distance from George town. Room is clean, tidy, good design and no smelly.

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1Thank A TripAdvisor Member
Singapore, Singapore
Reviewed 2 weeks ago

Hotel is about 20 mins to the airport if no congestion. Room is spacious and clean. Breakfast is nice. Hotel is walking distance to some well known eateries. The nearest mall is Bukit Jambul Mall which is about 20mins walk. Hotel provides free shuttle to Queensbay Mall which is the biggest mall in Penang. It provides wheel chair.

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Helpful?
Thank AraboujiKoria
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to give us feedback. We value your feedback and strive to continuously improve ourselves. My team and I look forward to welcoming you back in the not too distant future. Thank you. Kind regards, Wayne Lee General...

Singapore
Reviewed 2 weeks ago via mobile

I am a repeat customer of the hotel.The hotel is near the airport and Queensbay mall is about 10 minutes drive.The hotel offers free shuttle bus service at certain timing to/from Queensbay mall. The room are reasonably spacious and clean. However, the mattress is a bit hard and not very comfortable. Management should look into this area inorder for guest...

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Helpful?
Thank junjong
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to write this great feedback. We value your feedback and strive to continuously improve ourselves. We are delighted to read that our services have met your expectations. My team and I look forward to welcoming you back...

Reviewed March 23, 2017 via mobile

We checked in for a 2 bedrooms suite. The hotel is clean but it is pretty worn out. The hotel is at RM42 per pax and is a totally ripped off with the selection of food offered. Service is probably at a 3 or 4 star hotels as not all the staff are warm and friendly. Our flight was at...

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Helpful?
Thank Adeline W
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. We apologize for the less than expected experiences on this visit. Rest assured that we will take remedial action for a better future...

Ampang
Reviewed March 22, 2017 via mobile

There's no lift or escalator from carpark to lobby. Room amenities similar with 3star hotel. Room seems run down even though external repainted. Bathroom leaks all over the place. Love the water pressure. Of all the hotels that I had stayed in I think they have the best water pressure. Staff not properly trained. Some were courteous but some were...

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Helpful?
Thank Serene Y
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. We apologize for the less than expected experiences on this visit and for the inconvenience caused as a result. Rest assured that we...

Reviewed March 14, 2017

By looking others review stated spacious room and good but for me it's just average hotel with expensive rent rate. Luckily swimming pool available for kid and they spent more time over there. The good things at this hotel is closed with nasi kandar restaurant and breakfast variety of western and local food.

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Helpful?
Thank Amriza B
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to share your feedback. We value your feedback and strive to continuously improve ourselves. My team and I look forward to welcoming you back in the not too distant future. Thank you. Kind regards, Wayne Lee General...

Malaysia
Reviewed March 13, 2017 via mobile

As my son is studying in Balik Pulau, i have been staying here regularly in year 2015 & 2016. The room is spacious & clean The bed is big The location is good and the streets are not busy. I have also stayed once in the 2 rooms suite with my other children and the room was so big, clean...

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Helpful?
Thank aishah n
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for your kind support and for taking the time to write this great feedback. We are delighted to read that you have been enjoying your stay in our rooms and suites. My team and I truly appreciate your loyalty and support, and we look forward to welcoming you...

Penang Island, Malaysia
Reviewed March 3, 2017

The hotel attracts many business people as well as smaller business meetings/presentations. This location is quite near the "University of Science" and the High Tech Industrial parks. The area around the hotel is both interesting... and "NOT TOURISTY"!!!

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Helpful?
Thank smdoctoroff
WayneLeeGM, General Manager at Vistana Penang Bukit Jambul, responded to this review

Greetings from all of us at Vistana Penang Bukit Jambul. Thank you for choosing to stay with us and for taking the time to write this review. We value your feedback and strive to continuously improve ourselves. My team and I look forward to welcoming you back in the not too distant future. Kind regards, Wayne Lee General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
This 423-room hotel is located in the vicinity of Bukit Jambul and is approximately 10 minutes from Penang International Airport and 5 minutes to the First Penang Bridge exit point. Business districts located close to the hotel are Bayan Lepas Free Industrial Zone, Seberang Perai and the newly refurbished Subterranean Penang International Convention and Exhibition Centre (SPICE) just seven minutes away by road. The Penang Golf Club and Bukit Jambul Complex are within close proximity, while Georgetown, a UNESCO World Heritage Site is easily accessible. The hotel also provides complimentary shuttle services to Queensbay area as well as the Bayan Lepas Free Industrial Zone. ... more   less 

Additional Information about Vistana Penang Bukit Jambul

Address: 213 Jalan Bukit Gambir, Bayan Lepas, Penang Island 11900, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Price Range: $46 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vistana Penang Bukit Jambul 4*
Number of rooms: 423
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Also Known As:
Vistana Penang Bukit Jambul Bayan Lepas
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Questions & Answers

Here's what travelers have asked, with answers from Vistana Penang Bukit Jambul staff and other travelers.
6 questions
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Questions? Get answers from Vistana Penang Bukit Jambul staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floor for better view.”
AraboujiKoria, 2 weeks ago | Read review
“Book the serviced apartment if you are traveling with family.”
876razmanr, Dec 27, 2016 | Read review
“Room 853 offers a great view of the city and Penang bridge especially at night. Very quiet for sleeping too.”
  • Got dining table but no utensils.
  • Clean bathroom
  • Cozy king bed
  • Great view from the living room balcony!
vincents117, Oct 18, 2016 | Read review
“the suites are a bit of a walk away”
vanessakoh, Oct 11, 2016 | Read review
“Ask for a golf course viewing room on higher floor!”
travelbugSurat, Sep 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question