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Hotel Equatorial Penang

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Hotel Equatorial Penang
Hotel Equatorial Penang
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473 Reviews from our TripAdvisor Community

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Showing 419: English reviews
Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

We stayed at the hotel as we were participating in the Penang Bridge Run. Comments on the hotel: Pros: - The hotel is very family friendly. The lobby entrance is very vast and nice, and the swimming pool is large with a nice waterfall feature. There is also a nice garden area where you can take a walk in. -...

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Helpful?
Thank ytravel18
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for having stayed at Hotel Equatorial Penang and for leaving a review on TripAdvisor. Firstly, we sincerely apologize for the miscommunication from our side regarding the breakfast. Our daily buffet breakfast opens from 06:00am - 10:30am while the pre-marathon breakfast referred to the breakfast which was included on the days prior to the Penang Bridge International...

Phoenix, Arizona
Reviewed 1 week ago NEW

I have stayed at The Equatorial several times over the years. In my most recent trip to Penang, I was surprised to find that the hotel had been partially renovated. The breakfast restaurant downstairs is fully redone. My room had been spruced up a bit since my last visit. The room was spacious with a king size bed and quality...

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Helpful?
Thank catlaw98
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for having shared your recent stay experience at Hotel Equatorial Penang on TripAdvisor. As you rightly pointed out, our restaurant nadalama (former Coffee House) had a full renovation approximately 2 years ago. Also, the majority of our rooms were fully renovated while the remaining rooms have been refurbished. We are delighted you appreciated our efforts in...

Singapore, Singapore
Reviewed 1 week ago

Stayed over the weekend and there's some kind of event around so there's a lot of visitors. Anyway, here a short description of what i feel for this hotel Location : Not so ideal if you want to visit George Town etc. There's also no nearby eateries within walking distance. Although there's free shuttle bus to shopping area and GEorge...

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Helpful?
1Thank RoderickSIa
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, We are very appreciative for you taking the time to share your recent experience at Hotel Equatorial Penang. Thank you for acknowledging the positive elements of your stay and for highlighting to us the challenges you experienced during your stay. Rest assured, we have taken into account your comments and we will address them accordingly. The safety and...

Reviewed 1 week ago via mobile

Stayed at the hotel just last weekend to participate in the Penang Bridge Marathon. Plus points: Hotel facilities and ambience were really nice. I think the rooms were newly renovated. Very clean and comfortable just like any other 5 star hotels. Breakfast spread was quite good. Housekeeping was accomodating and quick to respond when asked for additional service. Negative points:...

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Helpful?
1Thank zazack81
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for choosing Hotel Equatorial Penang and for sharing your feedback on TripAdvisor. We truly apologise for the inconvenience you faced with regards to the long waiting time for check-in. Rest assured that your comments are very important to us and we will work towards improving our services in this regard. That being said, I am glad...

Reviewed 1 week ago

Hotel Equatorial is my best hotel that I love to stay. When we entered into the hotel lobby, the open air atmosphere filled with nature trails and fountains. As the official sponsors of PBIM 2016, it was my great honor and I love the luxury rooms especially where they give me a double bed deluxe filled with comfort and hospitality...

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Helpful?
Thank James C
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for taking the time to write a review about your recent stay experience at Hotel Equatorial Penang. We were pleased to learn you had such a wonderful stay with us and hope you enjoyed the 2016 edition of the Penang Bridge International Marathon. We are happy that our team managed to impress you with our renowned...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

an excellent place to stay if you cherish quiet moments and total relaxation. an excellent view and environment. Hotel is located out of town, in one area by itself. Spacious rooms. Quite a distant from the city No doubt it took me 17 minutes to check in, however I guess it was because of the sudden big group check in...

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Helpful?
Thank dharroshan
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for taking the time to leave a review on TripAdvisor. We are thrilled to read you appreciated the hotel's view, environment and guest rooms. As we are located on the top of a hill, the hotel offers some spectacular views over the golf course and from many angles it is possible to see both bridges connecting...

KL
Reviewed 1 week ago

Booked a deluxe family room via their website with confirmation received, within next few days received 2 booking changes from the hotel, 1st email change in pricing, 2nd email change in booking conditions. Their reservation department just answer it is due to their computer glitches so they just change your booking confirmation. SO BEWARE, IF YOU BOOK DIRECT WITH THE...

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Helpful?
Thank chua_kc_Kl
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear chua_kc_Kl, We are very sorry to hear that the reservation process was such a disappointment. This is certainly not the service that we strive to deliver and indeed our hotel is known for. As we do not have the details on hand, we would very much appreciate the opportunity to discuss this with you further. Please contact me via...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Equatorial Penang unique in the sense that it is situated not at beach area but in a hill. Rooms well furnished with great views. Breakfast was great with many choices and sit outside where smokers could smoke & watch the swimming pool. They also have a few restaurants to suit your taste buds...Japanese, Chinese, Lounge apart from the normal coffee...

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Helpful?
Thank HO D
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for sharing your experience with fellow travellers on TripAdvisor. We are delighted to learn you had such a wonderful stay with us and appreciated the variety of restaurants that can be found in the hotel. Besides the coffee house, Chinese and Japanese restaurants we also have a fine-dining restaurant at the lobby level named "the View'....

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 3 weeks ago

Wonderful experiences. traveling wt kids and small baby. we had so much of fun. room is spacious and each room has balcony for viewing. and the view was amazing.the movie package for cartoon just Wow..my son did not want to leave the room.toilet was clean too..only to improve is food for room service. we ordered rack of lamb but the...

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Helpful?
Thank Adilah84
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for having shared your experience on TripAdvisor following your recent stay with us. The entire team here is pleased to learn you and your family had such a wonderful visit. As you pointed out we have a great selection of complimentary in-room entertainment available, all in HD quality. We are happy your son enjoyed the cartoons...

Nairobi
Reviewed 3 weeks ago

Rooms are very comfortable, well equipped and clean. Breakfast is absolutely perfect with a vast range of well presented food and great coffee. The views are amazing. It is somewhat set apart from the town, so shops etc are more of a taxi ride than a stroll away. Good pool, good gym, nice environment, impressive overall feel. Free internet is...

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Helpful?
Thank mwanafunzi
HEP_Management, Director of Operations at Hotel Equatorial Penang, responded to this review

Dear guest, Thank you for taking the time to complete a review on TripAdvisor. It was delightful to learn of your recent stay experience with us and that you enjoyed the hotel's facilities and restaurants so much. For your next visit, may I recommend you book directly on our website to ensure you get the lowest rate and also a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
Food & drink at the hotel
Kampachi Japanese Restaurant
Kampachi Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Set majestically 250 feet above sea level, Hotel Equatorial Penang, which is peacefully tucked away on a hillock is just 7 minutes to the Penang International Airport and a mere distance to the Bayan Lepas Industrial Zone. The UNESCO Heritage Site listed George Town is only 20 minutes from the hotel. The 5-star hotel embraces a splendour of contemporary design. It houses 662 guestrooms and suites, each classily furnished and facilitated with state of the art in-room amenities. It is the top choice for executive retreats and incentive group gatherings. It houses two Grand Ballrooms which have been intelligently built with no obstruction of columns in between - reputed to be the largest on the island that can house up to 2,000 people. There are also 21 other function rooms. Penang island is famed for its eclectic cuisine and the hotel is no different with its variety of dining outlets. The hotel houses 5 innovative options ranging from classic French cuisine at The View to authentic Japanese fare at Kampachi. Other hotel facilities include a fully equipped fitness centre, outdoor swimming pool, squash and tennis courts, a business centre, scheduled shuttle services and impeccable service to complete a 5-star experience stay. ... more   less 

Additional Information about Hotel Equatorial Penang

Address: 1 Jalan Bukit Jambul, Bayan Lepas, Penang Island 11900, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Price Range: $74 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Equatorial Penang 5*
Number of rooms: 662
Reservation Options:
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Also Known As:
Equatorial Penang Hotel
Equatorial Penang Bayan Lepas
Hotel Equatorial Penang Bayan Lepas
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Equatorial Penang staff and other travelers.
3 questions
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5 months ago

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Questions? Get answers from Hotel Equatorial Penang staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Double Deluxe”
 of 5 bubbles , 1 week ago | Read review
“Most rooms are well in place, not much a problem with noise, traffic, etc”
 of 5 bubbles hod799, 1 week ago | Read review
“Apparently "non-smoking" is only a suggestion. The non-smoking floor clearly had several smoker rooms.”
 of 5 bubbles , Oct 23, 2016 | Read review
“760 has a view on the golfcourse and bay”
 of 5 bubbles IvoV557, Sep 22, 2016 | Read review
“don't forget the swimming pool and the Jacuzzi”
 of 5 bubbles MAKABOBBY, Sep 17, 2016 | Read review
5 of 5
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