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Eastin Hotel Penang

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Eastin Hotel Penang
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425 Reviews from our TripAdvisor Community

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Showing 390: English reviews
Sydney, Australia
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed 2 nights so as to be near to the airport for my return journey. Very glad I did as the traffic was horrendous even from close proximity to the airport. I asked for and was given a high floor room, I paid the basic rate which did not include breakfast. THere are so many choices for breakfast nearby... More 

Helpful?
Thank likesholidaysido
nagoya
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a 8am international flight to catch so we (reluctantly) left the Rasa Sayang to spend our final night at the Eastin to reduce the distance from the airport. Sure enough, we zoomed to the airport in 10-15 minutes at 6am the next day. The standard room was good. I was happily surprised to see the washlet toilet in... More 

Helpful?
Thank nagoyafrog
WinnieYipSC, Rooms Division Manager at Eastin Hotel Penang, responded to this review

Dear nagoyafrog Thank you for staying with us and for sharing your experience. Your positive ratings of the hotel is very much appreciated. Please accept my sincere apology for the disappointment highlighted. We take all comments seriously and we appreciate that you had brought the matter to our attention as it is an opportunity for us to learn and improve.... More 

Penang, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I have had a pleasant and enjoyable stay in Eastin as the room is comfortable, clean and more importantly, the service of the employees of Eastin have been really good. I would like to commend the service and helpful assistance of an employee called Jay where he has been providing value added service to me during my stay here in... More 

Helpful?
1 Thank yokeling99
WinnieYipSC, Rooms Division Manager at Eastin Hotel Penang, responded to this review

Dear yokeling99 Thank you for staying with us and for taking the time to share your experience on Trip Advisor. Your positive ratings of the hotel, our staff and services are most appreciated. I am pleased to note that this little gesture by Jay has touches your heart. I have shared your compliments and thanked him for making a difference... More 

San Jose, California
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

My stay here is 7 nights this time around. I have stayed this hotel in 2015 and 2014. The hotel breakfast buffet is not as good as before. The food selection is less. And the dimsum quality is worse as well. Not all the pastry are baked fresh daily either. The breakfast staff is fewer as well. I had to... More 

Helpful?
Thank Henry J
WinnieYipSC, Rooms Division Manager at Eastin Hotel Penang, responded to this review

Dear Henry J Please accept my most sincere apologies for the unsatisfactory experience you encountered. It is disappointing to note that we did not meet your expectations during your recent stay with us. Please know that we take all comments very seriously and we appreciate that you had brought the matter to our attention as it is an opportunity for... More 

Travelers are raving about these Bayan Lepas hotels

Singapore, Singapore
Level Contributor
69 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

i check-in this hotel almost every month but it has been very disappointing lately. checked in at 2pm yet they told me they ran out of king sized bed. front office refused to change for me although i am willing to change later or the next day. they just insist they are fully booked. so fine, housekeeping was supposed to... More 

Helpful?
Thank lisC_al
WinnieYipSC, Rooms Division Manager at Eastin Hotel Penang, responded to this review

Dear lisC_al Thank you for taking the time to review us on Trip Advisor. Please accept my sincere apologies for the poor experience you encountered during your recent stay with us. I regret the inconvenience and frustration this caused you and I assure you that your experience is not the standard to which we aspire, nor which our guests have... More 

Xiamen, China
Level Contributor
89 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Eastin chain of hotels is really doing a wonderful job. Friendly staffs, clean room and restaurants that serves up wonder meals everyday. This Eastin outlet I stayed, had a large shopping centre somewhere nearby and the shop houses in the vicinity are place for food hunts.

Helpful?
Thank pharmaherb
WinnieYipSC, Rooms Division Manager at Eastin Hotel Penang, responded to this review

Dear pharmaherb Thank you for your positive review. I am glad to note that you had a pleasant stay here and that our standard of services lived up to your expectation. We value your comments and will be more than happy to be of service to you again in the near future. Regards Winnie Yip Rooms Division Manager Eastin Hotel... More 

Kuwait
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

During a business trip stayed in this hotel. The hotel is located in a place where it is close to beach, airport and Queens bay mall. There is also plenty of activities to do around the hotel. The morning buffet breakfast is a quite good one in Asian style. The other amenities like pool was clean, gym was good with... More 

Helpful?
Thank Pascalsingarayar
WinnieYipSC, Rooms Division Manager at Eastin Hotel Penang, responded to this review

Dear Pascalsingarayar Thank you for staying with us and for taking the time to share your experience on Trip Advisor. I am pleased to note that you enjoyed your stay here and found our facilities to your liking. My team and I certainly look forward to welcoming you back to Eastin Hotel Penang in the near future. Regards Winnie Yip... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

It's my first time with Eastin Hotel and it disappointed me with the horrible housekeeping. We were given a room with uncleaned toilet. We were totally shocked and disgusted by the toilet seat with urine stains all around (as shown in the pictures I attached). This is totally unacceptable for a 4-stars hotel. What made us more unsatisfied was we... More 

Helpful?
1 Thank bernice_per
WinnieYipSC, Rooms Division Manager at Eastin Hotel Penang, responded to this review

Dear bernice_per Thank you for your comments on Trip Advisor. I appreciate your positive ratings of our breakfast, wifi speed as well as our staff’s friendliness. However, I would like to apologize for the disappointment you encountered during your stay. I have discussed your experience with our Executive Housekeeper and rest assured that an immediate action has been taken to... More 

Corona, California
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

Traveling globally over 140 days per year, I've never had such horrible service from a front desk manager as I had from Hema tonight! Although reserved by our local team, I called personally two weeks in advance to change my room to the "Eastin Deluxe" and was assured that they had confirmed my room, a king Eastin Deluxe. Much needed... More 

Helpful?
1 Thank Tom B
WinnieYipSC, Rooms Division Manager at Eastin Hotel Penang, responded to this review

Dear Tom B Thank you for taking the time to review us on Trip Advisor. Please allow me to convey my sincere apologies to you on the less than desirable experience you have encountered during your stay with us. Please know that we take all comments seriously and we appreciate that you had brought the matter to our attention as... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed July 26, 2016

The location of the hotel next queen Bay shopping , good location for shopping n work .the hotel around have many many local food . The negative point is room service food item is very limited late night after shopping mall close very limited eating place.

Helpful?
Thank jas0nchai
WinnieYipSC, Rooms Division Manager at Eastin Hotel Penang, responded to this review

Dear jas0nchai Thank you for staying with us and for taking the time to review us on Trip Advisor. I have taken note of your comment over the limited room service items. I wish to inform you that we do review our menu and make changes when the need arises. We hope to be able to provide more choices in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Eastin Hotel Penang features 328 meticulously decorated guestrooms and equipped with modern amenities for the comfort and convenience of the discerning business and leisure traveler. Choose from a variety of room types; Deluxe, Club Deluxe, Eastin Deluxe, and Family Suite, facing the verdant green hills or the shimmering blue sea and Pulau Jerejak, home to tropical rainforest that's over 130 million years old or looking out onto an elegant landscaped gardens. After a busy day, you can relax by taking a dip in our sparkling clear pool, work-out in the fully equipped gym, soothe your mind, body and soul at the spa or drop by Queensbay Mall for a shopping spree. Guests who need to be constantly in touch can also log on to our complimentary internet at anytime of the day or just lie down on the plush bed to enjoy your favourite program from our satellite television channels. The warm hospitality, impeccable service and care, is a rich tradition practiced at all levels of our staff to ensure your stay is a pleasant one. Whether for business or leisure, Eastin Hotel Penang is here to provide you a memorable experience you will treasure. ... more   less 

Additional Information about Eastin Hotel Penang

Address: 1 Solok Bayan Indah, Queensbay, Bayan Lepas, Penang Island 11900, Malaysia
Location: Malaysia > Penang > Penang Island > Bayan Lepas
Price Range: $65 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eastin Hotel Penang 4*
Number of rooms: 328
Reservation Options:
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Also Known As:
Eastin Hotel Penang Bayan Lepas
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