Velmi komfortní hotel, který je průběžně renovován a vylepšován (k lepšímu) s vynikající kuchyní, skvělým personálem a širokou nabídkou wellness procedur, pobytových balíčků a vstřícný k všemožným individuálním požadavkům je místem, kam se rádi vracíme a můžeme vřele doporučit. Very comfortable hotel which is being frequently renovated and improvement (for better) with great meals, excellent personnel and wide offer of wellness cures, stay packages and friendly meeting various individual requests is the place to where we like to return and can warmly recommend.
Very cozy and carefully designed hotel with welcoming and 100% helpful staff. This is a wellness hotel with a spa, sauna and salt cave. You can enjoy many procedures, restaurant on site (meal was great, breakfast could be richer with vegetables), free wi-fi, spacious rooms (ours was big enough and nicely decorated), many places to park... However, no swimming pool here. And not really suitable for small children.
My stay was here for 6 days, Novy Bor is a small town with shopping malls in near vicinity of this property, some restaurants, and noiseless environment. Breakfast is OK, with lot of options. We didn't took dinner in six days because of our food preference. Check in and checkout process is really very quick, staff is really efficient and cooperative.
I have not stayed in the hotel for some years. So I cannot comment on the amenities in the rooms. However I have been dining in the restaurant section periodically, and will write my review based on that. The Hotel is conveniently located in the city center, and part of it is a historic building, which creates a nice front for the hotel. Originally there used to be a Russian fighter jet parked in front of the building, until it was removed to the aircraft museum some years back. The buildings are used to function as a preschool for little children until it was purchased and restored, and then turned into a hotel. The food selection is colorful and will please almost every pallet. It offers steak, fish, pasta, and you can choose what site you wish to have your meal served with. I have invited my family to come and dine in with my husband and I for our last dinner together. My dad ordered pork loin, with french fries. My mom ordered from the children's menu creamy pasta with chicken, but in adult size full dish. I never satisfied granny or that it also from the children's menu, the fried, breaded cutlet of chicken, with french fries and instead of ketchup she asked for mayo. My husband and I, we both ordered the chicken breast steak, with creamy spinach, served with bread basket. To wash all of that down we asked for two large jugs of water, and beer. I have to say that the food served was pleasing to the eyes. And was perfectly cooked. The meet was not dry, quite the opposite. It was very juicy, and well flavored. The pastor was creamy, and well seasoned. The portion for each of the meals was very generous. Enough to satisfy the men in our party, and the most testy and unsatisfying person among us, granny. The staff was very patient, helpful, and attentive. They made a great effort to come out in to the garden periodically, to check on us, to make sure that we are not lacking anything. Generally speaking the restaurant inside and out but was very clean, and beautifully furnished. The tables where glass top and had been put under large umbrellas, to shade the diners from the sun, and protect them from rain. The restrooms where down stairs, but the not very conveniently located, they were clean, and easy to fine. The receptionist was friendly, and helpful. The hotel is first class for a small town like this one, and would do well even if it was in a bigger town. I did stay in the hotel some years back, and will say that the rooms are well furnished, door a bit small. Most of the rooms have a small private balcony that is looking into the parking lot, and the residential neighborhood. I definitely recommend visiting the restaurant. And would recommend staying in the hotel.…
I stayed there for only 2 nights for work, but the customer service was excellent! Also, breakfast was very nice, with lots of choices. The gardens are very inviting as well. I would stay here next time!