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Celestial Mountains Guest House

Razzakova 42, Naryn 722600 Kyrgyzstan
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#2 of 11 B&Bs / Inns in Naryn


Razzakova 42, Naryn 722600 Kyrgyzstan
17Reviews2Q+A6Room tips
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The Brandt guide made it sound like this was the nicest place in town. It was not. We showed up without a reservation. Despite the place seeming to be empty, the woman working there said there were no rooms available, so she put us in a hot, stinky yurt. I normally like yurts, but this one smelled very stale. The shared toilets had no toilet paper and the showers were cramped. Stuff had been left in common areas, like used towels and coffee mugs. About an hour after we got there, the husband came by our yurt and told us we could have a room. But it wasn't ready yet, and when he went upstairs to tell the lady about it, she yelled at him, and he ran out of the hotel. No one told us what was going on, so we ended up leaving and going to the Khan Tengri, which is much nicer.
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Response from IanClaytor, Owner at Celestial Mountains Guest House
Responded Aug 31, 2019
First of all, Thank you for your comments - even though it wasn't exactly a pleasant experience reading them. I am not just saying that: Comments are important to us because they provide useful feedback - especially when, as in this case, they highlight where things have gone wrong and we need to improve. Secondly, please accept our apologies for: 1. the unsatisfactory situation you experienced at the guesthouse; and 2. for the delay in replying - but I wanted to speak to the staff in Naryn about it before I replied, and I will continue to follow up with them on the points that you have raised.
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Этим летом мы с мужем поехали отдыхать в Нарын. Долго искали отель и остановили наш выбор на гостевом доме "Небесные горы". Номера чистые и аккуратные, персонал очень вежливый и приветливый. Если будете в Нарыне рекомендуем остановиться в этом отеле. Нам все понравилось.
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Response from IanClaytor, Owner at Celestial Mountains Guest House
Responded Aug 12, 2017
Спасибо за ваши Коментарии. Мы очень рады, что ваше пребывание в нашем гостевом доме вам понравилось.
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A great place to stay away from the bustle of the town. The hotel has a real charm and was very clean and tidy. We enjoyed the quiet and restful garden setting. The staff were fantastic and just next door was a cafe for evening meals.
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Response from IanClaytor, Owner at Celestial Mountains Guest House
Responded Jul 5, 2017
I am glad that you had a good and relaxing stay at the guesthouse, and I will be sure to pass on your comments to the staff. Can I thank you for your feedback - and the fact that you took the trouble to write it - we really appreciate it.
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In Naryn there's not much choice and this hotel is ok but could be renovated. I wish I took slippers with me as the floor carpet is old and if you're staying at standard rooms you'll need slippers to use shower and toilets. This hotel has the tiniest baths I've ever seen, not very convenient to take showers.
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Very friendly staff. Warm duchar and clean toilets. Good and cheap breakfast. If you bring your own car, you can park here for about 200 som. Then there may also be electricity to the car. Secure parking behind locked gates.
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KyrgyzstanNaryn ProvinceNaryn
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