Caramel Grecotel Boutique Resort

Caramel Grecotel Boutique Resort

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A pool to adore: Confetti! Like a lake in the heart of this boutique resort it takes the colors of the rainbow.
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Caramel Grecotel Boutique Resort
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About

5.0
#1 of 18 hotels in Adelianos Kampos
Location
4.6
Cleanliness
4.9
Service
4.9
Value
4.6
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Set on a prime beachfront estate in the heart of the Cretan Riviera,just minutes from the old-world charm of Rethymno’s Venetian harbor,Caramel recreates the laid-back ambience of an island villagewith the understated elegance and amenities of a modern luxury resort.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Yoga classes
Free breakfast
Beach
Bicycle rental
Kids stay free
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Private pool
Saltwater pool
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Bicycles available
Horseback riding
Entertainment staff
Evening entertainment
Tennis court offsite
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Strollers
Airport transportation
Shuttle bus service
Car hire
Taxi service
Banquet room
Photo copier / fax In business center
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Bridal suite
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Park View
Languages Spoken
English, French, Russian, German and 2 more
Hotel links
Special Price:UP TO 15% OFF

Location

Adelianos Kampos, Rethymnon,Crete, Adelianos Kampos, Crete 741 00 Greece
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 61 out of 100
61
N. Kazantzakis Airport
35.8 mi
See all flights
Souda Airport
25.1 mi
See all flights
5.0
5.0 of 5 bubbles633 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Caramel Grecotel Boutique Resort is lauded for its prime location, boasting a private beach and proximity to Rethimno city, which, along with its outstanding food and services, earns high marks from guests. Visitors are charmed by the enchanting atmosphere, complimented by live music and elegant decor. The hotel's cleanliness and service are consistently praised, with the staff's friendliness and professionalism standing out. While the luxurious amenities, including pools and beach access, satisfy many, opinions on the resort's value vary, with some guests finding certain services overpriced.
Location
Beachfront
Atmosphere
Enchanting
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish

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Detailed Reviews
Maria HW wrote a review Oct 2023
London, United Kingdom75 contributions4 helpful votes
Hotel's Favorite
5.0 of 5 bubbles
My husband and I and our two year old son stayed at the Caramel Grecotel resort in Crete for 10 days in early September. From the moment we stepped in the hotel we were treated like royalty, we were greeted with a selection of drinks and fresh grapes followed by a tour of the hotel and we were then escorted to our lovely room.

Hotel highlights:

If travelling with children, Kids club, all day entertainment and activities for children over 4, (under 4’s can attend but under parent/carer supervision)

Lovely big pool

Quiet and relaxing atmosphere

Michelin star local fresh food, we went for half board and had breakfast dinner and at the hotel, the food was absolutely faultless and delicious, plenty of options for children too

Well-equipped gym

Beautiful beach

You get served complimentary fresh fruit and water by the pool and the beach in the morning and children can also have free of charge lunch at the buffet, the restaurant and the kids club

The first round of drinks of the mini bar is also included

Voucher for the Algreco farm and the hotel’s a la carte restaurant (if staying for over 7 nights)

But what made our stay extra especial was the staff, they made us feel so at home, we were always greeted with a smile, service was impeccable, faultless and on point. They made a massive effort with our son and made us feel so comfortable and looked after. There’s a WhatsApp system for any service requests and all of our messages were replied to promptly, nothing ever seemed like it was too much effort. The hotel should be proud of having such an incredible team of lovely and hardworking people.

Special mention to Konstantina who had a soft spot for our son Owen, always so caring and efficient, Iasonas, Arbri who became Owen’s best friend, Dimitri, Maria who made sure that the food was constantly being replenished, Litsa, George, who shared his love of cars with our son, Katerina who greeted us at on our arrival and showed us around, Entiona, Soula (capitain), George, the life guard who would bring us bottled of water every morning and found an inflatable ring for our son, he was lovely! Leonidas at reception who replied to all of my messages and requests and all the other staff members who names we didn’t get, especially, the two lovely ladies who used to service our room every day.

Thank you for such an unforgettable holiday!
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Date of stay: September 2023Trip type: Traveled with family
Room Tip: Beach can be wavy in bad weather
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Panos Markou, General Manager at Caramel Grecotel Boutique Resort
Responded Oct 10, 2023
Thank you so much for choosing Caramel Boutique Resort as your home away from home while in Crete. Your kind detailed comments made us all feel proud of our work and give us the strength to do better day by day. We truly hope to be able to welcome you back again in the near future. Best Regards Panos Markou Hotel Manager
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Sim wrote a review Jun 2021
4 contributions
4.0 of 5 bubbles
The hotel is beautiful, it is decorated with good taste and the staff is very friendly and helpful. Most of the rooms are located in small white houses, making the whole area looking like a small village with a well maintained garden. There is a large enough, but quiet pool area and an easy access to the beach.
We planned our trip to Crete on short notice and chose Caramel Boutique Resort because of its excellent rating and we were not disappointed. On our arrival, we were warmly welcomed by the hotel manager and checked in by lovely Persa who offered us home-made drinks and fruit from the agrecofarm. Having booked a Caramel Suite, we received an upgrade to a larger room with two bathrooms and two balconies, which was very convenient. We also appreciated the fact that the air-conditioning was functioning efficiently. The room was very clean with enough hangers and drawers. Unfortunately we noticed that there was just one socket close to the sink and the mirror (in only one of the bathrooms) which, moreover, was unusable, as we couldn't connect our personal hairdryer (equipped with a standard "Schuko" plug). Furthermore, the hairdryer provided by the hotel was also unusable as it seemed to be a rather inefficient old model and close to its plug, the shealth was damaged, making the blue and brown coated electric wires visible. As we didn't dare to use it, we had to unplug one of the lamps next to our bed in order to use our own hairdryer (which luckily, is provided with a long cable) in front of the bathroom mirror. We cannot compare our room to other rooms of the hotel and don't know whether they are better equipped, but it is a pitty that the a suite (in a 5 star hotel) is that poorly equipped with electric sockets: even the equipment provided by the hotel (coffee machine, television etc.) had to be connected via additional double socket strips. We also had to unplug either one of the lamps or any another device in order to be able to charge at least two of our electronic devices simultaneously. Furthermore, the towels provided in our room were very small and we also missed bathrobes as well as a desk with a chair.
On the other hand, the service and friendliness of the staff at this resort were outstanding.
The breakfast and dinner buffet were provided with delicious food.
A special attention was given to the safety of the guests and the staff because of the pandemic. We appreciated the fact that every person eating at the restaurant had to wear a mask, disinfect her hands and put on gloves before going to the food buffet. Of course, when sitting at our table, we didn't have to wear the mask and the gloves.
As far as the beach is concerned, it is very clean and the equipment provided by the hotel is well maintained. However, the underground of the sea is predominantly rocky and therefore special bathing shoes are recommended.
At the beach and at the pool, towels are always available and free water bottles are provided several times a day.
All in all and in spite of the few minor flaws (which did not impair our overall impression), we had a wonderful week at Grecotel Caramel Boutique Resort.
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Date of stay: June 2021
3.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EVGENIOS LOMIS, General Manager at Caramel Grecotel Boutique Resort
Responded Jul 2, 2021
Dear Sim, First of all, I would like to thank you very much for taking the time to leave such a detailed review of your most recent visit to Grecotel Caramel Boutique Resort in TripAdvisor. We are delighted that you and your family enjoyed your time with us. We are also grateful to read that you were satisfied with the friendliness, courtesy and hospitality of our staff and that you found our breakfast & dinner “delicious”. Moreover, we gladly read that you appreciated the high level of attention that we give to the safety of our guests & associates during these unprecedented times. Nevertheless, we are disappointed to read that some room aspects did not meet your expectations. We welcome and value your constructive feedback as we work hard on constant improvement. To close with, we will be more than happy to have you back again and rest assured that every care and attention will be provided to have a pleasant holiday with us. Sincerely yours
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Jackie C wrote a review Aug 2021
London, England, United Kingdom9 contributions16 helpful votes
5.0 of 5 bubbles
We spent just two nights at the Caramel Grecotel in Rythmnon. We had the most fabulous room. (309). It had a private sun terrace above the main building with a hot tub and a distant sea view. The room itself was spacious with a comfortable bed, sofa and desk and it had a really large walk in wardrobe which meant, as we were only staying two nights, we could both just open our suitcases without totally unpacking and the mess was hidden from the room. The room was very quiet, no noise from any neighbours because the room was on its own. There was a lift opposite but no noise from that because we seemed to be the only people using it.
The beach was a very short walk. We hired a cabana on the beach for 80 euros a day. Which was lovely. There were plenty of sun loungers with umbrellas that were free and the cabanas around the pool were also free. There were a number of restaurants you can easily walk to from the hotel and the old town is a 15 minute taxi ride away. We did a yoga class in the morning which was great. I think they also run a stretch class in the afternoon. The food was great. Breakfast had everything you could want but the very best thing about the hotel was the staff. Oggy who remembered our names even though we were just passing through and remembered my husband was dairy free and made sure he got his porridge made with soya milk on day two without us reminding him. The wonderful Bersa at reception who helped us get taxis, get change, and who arranged our PCR tests even though we had already left the hotel and then helped me sort it out when the lab got my name wrong. She kindly rang the laboratory for me. She really was so helpful and super good at her job. The barman who made my husband a fresh banana Daquari even though it wasn't on the menu. They really did go the extra mile and it was much appreciated. Some of the best service we've ever had in a hotel.
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Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Room 309 was fabulous
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EVGENIOS LOMIS, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Aug 27, 2021
Dear 213JackieC, Fist of all, I would like to thank you very much for staying with us. It was a pleasure to welcome you at Caramel and we truly hope you relaxed and felt at home. We are delighted to learn that you enjoyed your stay and most grateful for your detailed & kind review in TripAdvisor. It is pleasing to read that you enjoyed the comfort and the spaciousness of your Caramel Luxury Suite and you found our food "great", but most importantly that you appreciated our team's dedication! We do love delivering exceptional, friendly and personalized service and we try hard to make our guests feel well taken care of, so it is very rewarding to know our efforts' enhanced your stay and you enjoyed yourselves. I'll be sure to pass on the good word to Persa, Oggy and the rest as I know they will be delighted to hear it! Dear 213JackieC, thank you very much, once again, for your recognition which makes us strive to raise the bar even higher. We truly look forward to having the opportunity to welcome you back in Grecotel Caramel or in another Grecotel Resort in the near future. Warm Regards, Evgenios S. Lomis Resident Manager
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Vandoeuvres wrote a review Oct 2022
Vandoeuvres19 contributions5 helpful votes
5.0 of 5 bubbles
We spent 10 days at the Grecotel Caramel. Upon arrivingl rather late we were warmly welcomed with fresh fruit drinks, Surprisingly, but very appreciated because we hadn't eaten for some hours, we were told that despite the kitchens already being closed, sandwiches were already waiting for us in our room.
That set the tone for the rest of our stay, superb service and a smile from all the staff. No one personified this more than Oggi who was always prepared to go even one step further.
Our room was spotless, comfortable, and quiet. Breakfasts were outstanding with an amazing selection of local and international dishes, including the various types of bread, made in-house. We did not eat dinner at the hotel, preferring to try out the various restaurants in Rethymnon town recommended by the reception and were never disappointed.
Other reviewers mentioned the need to wear shoes to go into the sea. It is worth mentioning the beach in front of the hotel was cleaned scrupulously every day.
We would highly recommend the Grecotel for couples who are looking for a holiday where they will be properly pampered!
Finally, we saw that floods hit the island in October and sincerely hope that Oggi, his staff, and families, as well as the Hotel and its beautiful infrastructure, were not badly affected.
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Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evgenios Lomis, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Nov 1, 2022
Dear Vandoeuvres, Warm greetings from Grecotel Caramel Boutique Resort ! First of all, I would like to thank you for choosing our Resort for your recent stay in Crete as well as to share our appreciation for taking the time to leave a such a detailed review of your most recent visit in TripAdvisor. Wonderful holidays start from the time you enter our premises and we are glad to read that your first impression was an great one. It is seems that you made the most of your accommodation! Our suites are jewels to us and we are so glad you found it spacious, comfortable and tastefully designed. Thank you also for expressing your appreciation regarding our accommodation services and culinary options on offer too. Most importantly, what delights us the most, is to learn our efforts were highlighted in your review and enhanced your stay - that's the ultimate compliment with regards to our hospitality! We enjoy delivering exceptional & friendly service to our guests and we truly appreciate your recognition. I'll be sure to pass on your lovely feedback to this fantastic group here and especially to Oggy, as I know they will be delighted to hear it! Last but not least we would like to thank you for expressing your worries regarding the recent severe storm, thankfully neither we nor the resort's facilities were harmed. Once again, one big "Efcharisto" for strongly recommending our Resort to the online community. We hope to have the pleasure of seeing you entering our premises for another splendid stay in a not so distant future. Caramel regards, Evgenios S. Lomis Resident Manager
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Mercianprincess wrote a review May 2022
Burton upon Trent, United Kingdom12 contributions5 helpful votes
5.0 of 5 bubbles
We have just returned from a week’s holiday at the Caramel and from the moment we stepped into the grounds of the hotel, we received the very highest level of service and attention from EVERY member of staff. Nothing was too much trouble. The reception staff greeted us warmly every time we passed giving us advice when we requested it; the restaurant staff waited on us superbly, the cleaning staff were thorough in their work and maintained our room beautifully; the pool guy was attentive and always keen to help if we needed it….there was no one during our stay who did not give 100% . The hotel itself has a great layout and our room was spacious, secluded and exceedingly comfortable, the quality of the food at breakfast was excellent , all of which added enormously to the enjoyment of our holiday. Our abiding memory however will be of the incredible universal team approach to making each and every guest feel welcome and valued.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evgenios Lomis, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded May 14, 2022
Dear Mercianprincess, Greetings from Grecotel Caramel Boutique Resort! Thank you for choosing to spend your early summer break at our Resort and for letting other readers of TripAdvisor know what a great experience you had whilst staying with us! It is, indeed, a wonderful feeling to know that you enjoyed yourselves and had a lovely & well-deserved holiday. We are delighted to find out that you made the most of Caramel's calmness & spaciousness; our architectural structure really helps to do so! It also makes us really glad to learn that you valued the cleanliness levels of our property, our accommodation service team is working hard to maintain these high standards and they value your recognition. Additionally, highlighting both food quality on offer is much appreciated too and your praising words will be, surely, passed on to the kitchen team who puts in a lot of energy and passion into what they love to do everyday therefore a fabulous feedback such as yours is what makes us feel worthy of those efforts. However, what puts a huge smile in our faces, is to find out our efforts were highlighted in your review and enhanced your stay - that's the ultimate compliment with regards to our hospitality! We do enjoy delivering exceptional & friendly service to our guests and we truly appreciate your recognition. Dear Mercianprincess, receiving positive comments like this, is a great boost to our overall functioning and morale and we truly appreciate your recognition. Please rest assured that I'll pass on the good word to this amazing team as I know they will all be delighted to hear it! Thank you once again for your lovely & kind review. We hope to have the pleasure of welcoming you back in the near future. Caramel regards, Evgenios S. Lomis Resident Manager
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Neil O wrote a review Oct 2022
12 contributions3 helpful votes
+1
5.0 of 5 bubbles
We had a wonderful 11 night stay at the Grecotel Caramel.

We were greeted by friendly staff, an immediate upgrade to a beautiful suite with its own garden, and a rather nice bottle of wine to ease our travel tension.

The resort is set out in an extremely pleasant manner, on an intimate scale. Due to its size and capacity, it is very relaxed and quiet; there were always vacant sun beds around the pool and on the hotel’s beach, which was less than a minute’s walk from our room. Both pool and beach were served by well stocked bars, and bottled water was plentiful and freely distributed.

The accommodation was extremely well maintained, by a staff of delightfully friendly ladies and gentlemen - we couldn’t have asked for more pleasant and diligent housekeepers. The same can be said for room service, which was provided in the most professional and friendly manner.

The food in all the bars and restaurants was uniformly excellent. There was always a varied and appetising selection from which to choose, and the table service was exemplary.

All of the staff that we met or encountered were pleasant, helpful and accommodating. Nothing we required was deemed too much trouble or a problem in any way. From reception to bar, room service to restaurant, every staff member went out of their way to make us feel valued and respected.

We had an incredibly relaxing, enjoyable time at the Caramel Boutique Resort, and will happily return again. As an aside (and without disrespect to all the staff), we would like especially to thank Vassiliki for her exceptional bar service, Giannis for room service and his friendly demeanour, Persa’s constant and endless attention in reception, and of course Oggi for his attentive, warm, and often hilarious interactions with us. But thanks to all the staff in all areas who made us feel so welcome.

We can happily recommend the Grecotel Caramel, and we look forward to returning soon.

Neil Oakley & Anna Lynch
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evgenios Lomis, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Oct 8, 2022
Dear Mr Neil & Mrs Anna, Warm greetings from Grecotel Caramel Boutique Resort ! To start with, let me just say what a great pleasure it was to have you stay with us recently and thank you for taking the time to share your experience among other TripAdvisor readers. Wonderful holidays start from the time you enter our premises and we are glad to read that your first impression was an great one. We are delighted to find out that you made the most of Caramel's calmness & spaciousness; our architectural structure really helps to do so! It is very pleasing to read that you've enjoyed your accommodation, our suites are jewels to us and we are so glad you found it well maintained. Additionally, highlighting both beach & pool facilities is much appreciated too and thank you also for your compliments towards the food creations on array. However, your compliments concerning the staff are mostly appreciated and rest assured that I will personally let everyone know of your kind words, especially Vassiliki, Persa, Gianni & Oggy as it will make them so happy to know that they managed to contribute to your lovely holidays. Dear Mr Neil & Mrs Anna, allow me to share also a big 'Efcharisto' for strongly recommending our Resort to the online community. We hope to have the pleasure of seeing you entering our premises for another lovely experience in a not so distant future. Caramel regards, Evgenios S. Lomis Resident Manager
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Gallavanting Guy wrote a review Jul 2023
Bexley, United Kingdom338 contributions190 helpful votes
+1
5.0 of 5 bubbles
It started in reception, the magic of this place. We arrived late at night so we’re offered sparkling wine and water along with moist towels to freshen us up. Registration was completed on the terrace and we were advised we had been upgraded to a sea view bungalow with its own jacuzzi . The accommodation (405) was fabulous . The hotel is beautiful day and night and is laid out like a little village. All the staff epitomise customer service and insist on helping you in every way. Breakfast was on the terrace every morning and included an extensive buffet as well as some al a carte items. Where else can you have a clarinetist serenade you over your breakfast.
We did not have dinner at the hotel as we had planned to eat out in local restaurants during our stay to get the local atmosphere. I thought the hotel buffet dinner was slightly expensive at 50 euros pp. We got a cab into the old town a few times and it is certainly worth the trip. It takes about 20 minutes and cost 13 euros.There are several reasonable restaurants within walking distance of the hotel.
The resort has its own beach and cabanas that can be hired for the day and also a beach bar where you can get drinks and meals if required. If you rent a beach bed they provide fresh fruit and soft drinks as well.
Many people dine around the pool in the evening and sometimes live musicisions are on hand to entertain. It is certainly a beautiful setting. Life guards are on duty by the pool and the beach.
It was painful to have to leave and come back to the real world but thank you to everyone at the hotel for a marvellous week.
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Date of stay: July 2023Trip type: Traveled as a couple
Room Tip: Ensure you get reasonable transport from the airport as it takes over an hour.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Panos Markou, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Jul 21, 2023
Thank you for being our guests and for taking the time to post your kind comments on your recent stay with us at Caramel Boutique Resort. Your words truly made us very proud of our work here. Your comment on the buffet dinner is well noted and will be taken into consideration. We hope to be able to welcome you back again in the near future. Best regards Panos Markou Hotel manager
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vesko9 wrote a review Nov 2022
Sofia, Bulgaria99 contributions170 helpful votes
5.0 of 5 bubbles
This Grecotel is definitely among the nicest properties of the chain and also in the Rethymno area. The hotel itself is a nice oasis in the middle of a quite touristy area, 6km outside of Old Town Rethymno. It is well maintained and relatively quiet, the common areas are well groomed, the rooms are clean. One should be careful when booking though, because some of the rooms have views toward the back road and the other hotels across of it, which would probably be unpleasant. Upon our arrival we were offered a paid upgrade, which was nice. The breakfast was excellent and high quality. Lunch and dinner at the main restaurant are more average, though still high quality products are used. Given the proximity of the exceptional restaurants in Rethymno it is a personal matter of choice though, and the cab to town is only 13 Euro each way. The beach in front of the hotel is what one would expect in Greece, the loungers are fine, the service is a bit lacking but overall the experience is satisfactory. Generally I would highly recommend renting a car since there are a lot of nicer beaches in the area not far from the hotel and lot of excellent tavernas too, which will make the experience much more authentic.

The staff at the reception are amazing, I have only praise for them, as they went above and beyond to make our stay pleasurable. We received a lot of help from the excellent Irina and Katerina in organizing day trips and many other things, for which we are grateful.

There is room for improvement however, for example we were only left one small (500ml) bottle of water per day, so we had to constantly ask the reception to bring more. Considering the temperatures in Crete it is quite strange that such requests needed to be made on a daily basis and the whole thing is basically a nuisance. The cocktails at the bars were prepared with less alcohol than the recipes call for, which I guess brings some extra profit but again, should not be the case in a 5* hotel on the expensive side. A cocktail is in the 10 Euro range so I guess extra 10ml or so of very inexpensive alcohol to bring the taste to what it should be won't hurt the bottom line too much, but definitely hurt the experience a lot. I opted to drink wine instead, but such compromises should not be the case.

Overall we were quite satisfied with our stay and would repeat if we return to Crete, however, it would be nice if the hotel management take better care of the smaller details, which often make a lot of difference in the upper scale hotel experience.
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Date of stay: September 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Rental car is almost a must
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evgenios Lomis, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Nov 17, 2022
Dear Mr. Vesko9, Warm greetings from Grecotel Caramel Boutique Resort. To start with, let me just say what a great pleasure it was to have you stay with us at Caramel Boutique Resort recently and thank you for taking the time to share your experience in such a detailed review. Highlighting all the aspects that made a positive impact to your holiday, from resort's gardens to our unique beachfront location and breakfast options on offer, is much appreciated and we are delighted you enjoyed; What pleases us the most, however, is to read that you enjoyed our service approach. Caramel's most valuable asset is all these dedicated individuals who spare no effort to go the extra mile so to offer pleasant & memorable experiences to our dear guests. Rest assured that your compliments have gladly been shared with the entire team and especially to Katerina and Irina as they are a great reward to their efforts. Nonetheless, we regret to find out that we did not manage to live up to your expectations, mainly as a result of our beverage options on offer. Please accept my sincere apologies. Dear Mr. Vesko9, as we constantly work to improve our services, I would be more than grateful if you could share some more details with us, therefore, please feel free to email me at evgenios.lomis@grecotel.com. To close with, let me share once again a big 'Efcharisto' for choosing our Resort as well as for sharing your constructive feedback. We hope to have the pleasure of seeing you entering our premises for another stay in a not so distant future. Warm regards, Evgenios S. Lomis Resident Manager
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TrevTrvls wrote a review Dec 2022
Calgary, Canada12 contributions15 helpful votes
5.0 of 5 bubbles
I was able to enjoy a 5 night stay here near the end of the season and was literally sad to leave. From start to finish, I felt more like an honored guest than a vacationer. This place is super elegant, and the staff is wonderful.

Everyone seemed to take part in making the stay fantastic. Check in, restaurants, pool lunches, everyone was awesome especially Oggy and the very helpful lifeguards at both the pool and beach.

Rooms are spotless and nicely furnished. Beach is right on site, crystal clear water although a little pebbly rather than sandy, typical of the area.

I thought the pool area was great, and lounged and floated away to my heart's content.

Breakfast was awesome, they had everything you could want and more, and it was all fresh and tasty.

The town is a short drive away (maybe 10 minutes or so) and is a lively place for a bit of a change up.

I loved my stay and highly highly recommend the Caramel Grecotel Boutique Resort, and can't wait to go back someday. This is a first class place with first class people helping make your stay enjoyable. A++.
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evgenios Lomis, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Dec 12, 2022
Dear TrevTrvls, Warm greetings from Grecotel Caramel Boutique Resort ! Thank you for sharing such a glowing review following your stay at Caramel and for letting the TripAdvisor's community know of what blissful time you had during your holidays ! It is seems that you made the most of our favourable beachfront location and it is very pleasing to read that you've enjoyed your accommodation! It also makes us glad to learn that you expressed your appreciation towards the cleanliness levels of the property, our accommodation service team works hard to maintain these high standards and they all value your nice words. Additionally, highlighting breakfast quality and options on offer is much appreciated too and your praising words will be, surely, passed on to the kitchen team. Thank you also for mentioning Oggy our Service Manager as well as Yiannis & George, our dedicated lifeguards who's always willing to go above and beyond while making sure everyone is safe and well taken care of. Dear TrevTrvls, on behalf of our team, I would like once again to share a big "Efcharisto", we hope you choose to create more memories with us whenever your travels bring you back to Crete & Rethymno. With my best personal regards, Evgenios S. Lomis Resident Manager
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misterhoney wrote a review Oct 2022
Montreal, Canada29 contributions6 helpful votes
+1
5.0 of 5 bubbles
Awsome stay at Caramel Grecotel during our October stay. I have booked thru American Express Fine Hotel and Resorts and as a perk, on top of having a free breakfast for 2, late checkout and 100 euro hotel credit, we have been upgraded to a 2 story beachfront villa! The villa was very very nice, spotless, quiet and comfortable with 2 bathrooms.
The greeting when we arrive was special, it's the 1 st time in all my travels that we were offered 3 drinks each with some fruits during the check in process. It was relaxed, seated around a coffee table with view to the pool area.

The service at the hotel was exceptional, we didn't have to asked for anything since the personal was pro active to give or help us with something. As an example, the server brought us bottle water in a ice bucket when we sat down on the chair in front of the villa.
The beach in front of the Hotel was well groomed, still, it's not at all comparable to the white caribean sand but certainly a good spot in Crete. It looked to me that the beach in front of the hotel was better that the other hotels nearby and a lot less crowed.
It was windy while we were there and the hotel's lifeguard was seeing that nobody would enter the sea to far in the sea because of the waves were too big.

Persa the assistant manager took the time to be sure that we were satisfied and care that our needs were met. She was also helpful with our dinner reservation and gave us some information for our excursions in Heraklio.

The breakfast was high quality and had a lot of choices even more than the Tokyo Hilton which is my personal benchmark .

We stayed at the Caramel on our way to Heraklio but if we would have know better before going to Crete, we would have stayed a little longer.
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EVGENIOS LOMIS, Γενικός Διευθυντής at Caramel Grecotel Boutique Resort
Responded Oct 25, 2022
Dear misterhoney, Warm greetings from Grecotel Caramel Boutique Resort! Thank you for sharing such a glowing review following your stay at Caramel and for letting the TripAdvisor's community know of what blissful time you had during your holidays ! It is seems that you made the most of our favourable beachfront location and it is very pleasing to read that you've enjoyed your accommodation! Our beachfront villas are the jewels on Caramel's crown and we are so glad you found it quiet, comfortable and tastefully designed. It also makes us glad to learn that you valued the cleanliness levels of our property, our accommodation service team is working hard to maintain these high standards and they value your recognition. Additionally, highlighting breakfast quality and options on offer is much appreciated too and your praising words will be, surely, passed on to the kitchen team. Caramel is indeed an excellent choice for guests who seek unwinding and relaxation and we are glad to know that we managed to make you feel pampered in our soothing environment. Your compliments concerning our team are mostly appreciated and rest assured that I will personally let everyone know of your kind words, especially Persa as it will make them so happy to know that they managed to contribute to your lovely holidays. Dear misterhoney, on behalf of everyone here, I would like to thank you very much for your support and hope to have the pleasure of seeing you entering our premises in the very near future for another splendid stay. Its not goodbye but till we meet again, Evgenios S. Lomis Resident Manager
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Answer from anastasiaEngland
Oxfordshire, United Kingdom241 contributions162 helpful votes
I am practically sure the pool is not heated. Mid October is quite late in the season. Weather could be getting colder, unless you are very lucky. It is a very nice hotel.
Answer from Panos Markou
Rethymnon, Greece42 contributions7 helpful votes
Greetings from Grecotel Caramel Boutique resort! Regarding the comparison to the rooms, please find the below information & room descriptions : Junior Suite Sea view is located in the Main House (35m²) Open Plan Bungalow Suite (50m², Outdoor: 3-9m²) & Luxury Bungalow Suite(55m², Outdoor 3-9m²) are located in the outdoor area of the hotel and they are bigger rooms than the Junior Suite Sea View. We hope you find this info usefull, let us know if we can be of any further assistance.
crocettesontour asked a question May 2023
Hook, United Kingdom633 contributions161 helpful votes
Are kettles provided in the rooms?
Answer from Panos Markou
Rethymnon, Greece42 contributions7 helpful votes
Greetings from Grecotel Caramel Boutique resort. We would like to inform you that kettles are available and can be provided in the rooms upon request. Best Regards Panos Markou Hotel manager
Answer from Panos Markou
Rethymnon, Greece42 contributions7 helpful votes
Greetings from Grecotel Caramel, a family and kids friendly Boutique resort. We wish to inform you that young guests (age 4-12) can enjoy a variety of interesting and creative activities during the day, in our kids club Grecoland. Furthermore, our hotel has spacious lawn and gardens for kids to play and explore, as well as outdoor ping pong and chess available at any time. Watersports activities can also be found by the beach. We hope to be able to welcome you soon for a unique experience. Best regards Panos Markou Hotel manager
michael s wrote a tip Jun 5
1 contribution
5.0 of 5 bubbles
"Eat at the restaurant and get a beachfront massage!"
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Georgia E wrote a tip May 2024
Worthing, United Kingdom7 contributions
5.0 of 5 bubbles
"Book the dining experience at Agreco farm"
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Shona wrote a tip Apr 2024
London, United Kingdom5 contributions
5.0 of 5 bubbles
"It’ll cost you £13-15 to go by taxi to Rethmynon Old Town."
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TM83DM85 wrote a tip Nov 2023
Las Vegas, Nevada24 contributions26 helpful votes
5.0 of 5 bubbles
"Not super close to a big city with lots of shopping or restaurants so if you want to explore the island more rent a car."
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CH Travels wrote a tip Oct 2023
Houston, Texas15 contributions11 helpful votes
5.0 of 5 bubbles
"Weather in October was glorious and crowds were not too bad."
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Not the right property for you?
There are more places to choose from in the Adelianos Kampos area.
PRICE RANGE
$316 - $666 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
adele mare rethymnon
LOCATION
GreeceCreteRethymnon PrefectureAdelianos Kampos
NUMBER OF ROOMS
69
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CARAMEL GRECOTEL BOUTIQUE RESORT - Updated 2024

Frequently Asked Questions about Caramel Grecotel Boutique Resort
Which popular attractions are close to Caramel Grecotel Boutique Resort?
Nearby attractions include Archelon Sea Turtle Protection Society of Greece (0.08 miles), Bell' Elen Pub (0.6 miles), and Royale Shopping (0.6 miles).
What are some of the property amenities at Caramel Grecotel Boutique Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Caramel Grecotel Boutique Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Caramel Grecotel Boutique Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Caramel Grecotel Boutique Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Caramel Grecotel Boutique Resort?
Conveniently located restaurants include Giampous Bakery, Roulis Beach Bar, and White Lady Cretan Family Taverna.
Are there opportunities to exercise at Caramel Grecotel Boutique Resort?
Yes, guests have access to a pool, fitness classes, and yoga classes during their stay.
Does Caramel Grecotel Boutique Resort have airport transportation?
Yes, Caramel Grecotel Boutique Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Caramel Grecotel Boutique Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Caramel Grecotel Boutique Resort?
The staff speaks multiple languages, including English, French, German, Italian, Russian, and Greek.
Are there any historical sites close to Caramel Grecotel Boutique Resort?
Many travelers enjoy visiting The Venetian Fortezza (4.4 miles), Agia Irini Convent (4.1 miles), and Monastery of Panagia Chalevi (3.9 miles).
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