Nice and kind reception and cleaning staff. The kids had a lot of fun with the pool, even us, their parents had a great time! Lots of fun and well organized evening events. Totally recommended. Worth a visit for sure!
I stayed with the family for a week, we had a great time. Spacious and clean rooms, excellent view from our balcony, superb setting and decoration. Great pool, very friendly staff, always with a smile. Congratulations to the hotel for its choices.
Very nice and clean hotel, with clean suites, the entire staff of the restaurant, bar, very friendly and helpful reception. All the employees are kind and always available, starting from the girls at the reception, the manager, the maitre in the restaurant, the barman. All good and at good prices.
Spacious rooms, many amenities, good and fast internet and a large space for the car. Fantastic stay at your hotel. The excellent cuisine was very good and refined, with fantastic and courteous staff. We will return 100%
My advise for you is to look for something else. The place is dirty, staf isn’t friendly, drinks are bad, food is bad. Staf in the restaurant is even worse. Never wanted to go home so badly. They didn’t clean are room foor 3 day’s, we disn’t get clean towels we had to get them at the reception. The manager of the restaurant is walking around like he is a police officer looking mad, and is you ask him something he will look at you like you stupid. So i repeat, LOOK FOR SOMETHING ELSE!
Friendly and always available staff, excellent food at the restaurant and varied options even for children. The Evening entertainment were always present with activities that entertain little ones and big ones. We'll be back again.
Our time here was great due to the animator vadim. We thank him for intertaining us and playing games with us. He was the best part about our vacation here and We love him from Noah and Tess. (PS he should get a raise)
POOL bar Apollon is the Best place in hotel And Crysobalath is my favorite bartender ✌️ Ice Cream in bar is very delicious. Beer in botle are cold taste good. If you want drink without alkohol thats not problem for bartender. Every drink with alkohol is taste✋
It was the best vacation of my life. Perfect hotel in every way. Excellent cleanliness, delicious food with many suggestions for both adults and children. The kindness of every member of staff was significant.
This Hotel advertises itself as a 5 Star Hotel and in my opinion it is not even a 3 star. When I enquired about its 5 Star rating with the Hotel, they showed me a certificate in Greek issued in 2015. I have cross checked this 5 Star rating with the Greek Ministry of Tourism on phone and they have confirmed that they don't issue any ratings certificate anymore.(contact details of Greek Ministry Official can be provided on Request) I have stayed in many 4 & 5 Stars resorts around the world (including Greece) and I can definitely say this Hotel is NOT A 5 STAR. Here are my reasons below Food: most of the food is largely inedible in the hotel with 95% of the items repeated in Lunch & dinner every day. There was no food labelling for cooked food. My son, who has a fish allergy, picked up squid rings thinking they were onion rings, luckily I stopped him eating it. Also Fish Roe sauce was not labeled when we arrived and my wife who is vegetarian picked it up thinking it is Some mayonnaise dressing. I have made videos of the food served in the restaurant and it is quite clear from it the cheap quality of the ingredients used. We avoided eating in the restaurants and ended up eating outside at least once a day. I pointed this lack of labels to the main chef but he shrugged his shoulders and said it is not his problem but hotel management’s. Food appears to be recycled as boiled vegetables were soggy. Videos of Food can be provided on request Pork gyro incident: one evening pork gyros were being cooked outside and after 10 minutes of wait when they were ready, I was served about a tablespoon of Pork Gyros. When I asked for more, the chef angrily refused and told me there are a lot of people to be served. This scarcity of food & staff behaviour doesn’t reflect 5 Star all inclusive standards. Sliced bread incident: there was no white sliced bread in the restaurant for the breakfast at all which is unheard of in a 5 Star hotel. In fact one day there was no sliced brown bread even, I complained about this to the staff and was told they can’t help me as their delivery hasn’t arrived. They were neither apologetic or sympathetic to my requirement but plain rude. No decent cold drinks: very cheap/ unheard brands of Cola/ lemonade etc, were available to the customers. You can see from the attached pictures that a cheaper sugary alternative was offered. No Pepsi/ Cola being available to customers is unheard of in 5 Star all inclusive hotels. Though I don't drink alcohol, I understand from other guests that the quality of alcoholic drinks was not acceptable for 5 Star standards. Water: all the guests had to buy their own water bottles from the on-site shop as none was made available to us. When I asked for a water bottle from reception to take it to my room, I was told they can only give me water in a glass. My room was a good 5-10 minutes hill climb from the reception, imagine taking a glass of water and climbing the hill. Mostly Tap/ unfiltered water in plastic jugs was made available to the guests in the main restaurant which again in my opinion is not a 5 Star all inclusive standard. Fruit Juices: No Fresh/ Boxed juices were available at breakfast/ meal times in the main restaurant, a thing unheard of even in 3 star hotels. Spa: massage area was created from makeshift curtain separations in a big hall, again not a 5 Star standard. This doesn’t offer any sense of privacy when getting massages. See attached picture. Unsafe area near main pool: Flooring tiles near the main pool was very slippery and it was either worn out or not suitable for pool areas. This resulted in at least one accident per day and I saw 3-4 people in plasters. Two people who had accidents resulting in fractures are already copied on this email. No edible snacks in the pool bar: cheap pizza slices (which looked like cooked frozen pizza) were served in the pool snack bar. Pool snack bar often ran out of food. Rooms: my room which was allocated on arrival was small and a suffocating room with old creaky furniture and bathroom was very old & disgusting. Two single beds were joined together at right angles to provide beds for children. We were told that it was the hotel's best family suite. Video of this room can be provided on request. Untrained staff: most of the staff seemed untrained and frustrated. Lack of staff was another issue as several common areas were left unclean throughout the stay. In fact, the men's toilet near the main restaurant had no soap in the dispenser for 3 days. Admission by Staff on Hotel issues: 3 staff members on anonymous basis admitted that the Hotel was not up to 5 Star standards and things were really bad. Broken Furniture: several damaged chairs can be seen in the main restaurant. See picture attached. Animation team: no animation/ entertainment team was present on site as advertised. Taxi Drivers: Even local Taxi drivers were aware of the problems with this hotel and acknowledged that it is not a 5 Star. Names & Phone numbers can be provided on the request. Other advertised facilities: there were no volleyball/ lawn bowls as advertised. Sandwiches on arrival: please see attached picture for how the sandwiches on arrival were left for us in our room. They were not even in a plate, clearly showing untrained staffing for a 5 Star resort. Water park: the water park advertised consists of only 3 mediocre slides, again you would expect more from a 5 star resort with a water park. Access to the beach is unsafe as you can’t see any oncoming traffic. Crockery in the main restaurant: was dirty & soaked in water. A towel was kept for the guests to wipe their plates when they picked them up. Reception desk: looked like more of a 2-3 Star hotel rather than a 5 star one. Lack of air conditioning in the main restaurant. The air conditioning was never switched on in this area. Gym: There was no Gym in the hotel, which you would normally find in a 5 Star Hotel.…