We were very disappointed with our stay at the hotel. The hotel is supposed to be at the level of 4 stars, but this does not correspond to the reality in any case. - Initially, upon arrival, we were given a room on the ground floor. The room was about 1 meter below ground level, it was dark (it had one small window at the entrance), musty and damp (water was staying on the floor in the bathroom). In such a room, you don't feel like you're in a 4* hotel room by the sea, but like you're in a cellar. After complaining to the reception, our room was changed to a room on the 1st floor with a nice view of the pool. This one was much better. - the cleaning of the rooms was absolutely disastrous. Both rooms that we visited upon arrival had dirt in the bathroom, poorly washed taps, dirty shelf, brown and yellow spots along the toilet (see photo), food residues on one glass, some dried liquid was glistening on the bedside table, one of the hand towels had a large brown stain on it. There was hair and lint on the floor. It comes from the mop used to wipe the floor. So even though I tried to remove them on the first day, every day after the maid left there were a few more. - cleaning comes at a different time every day, often after 3 or 4 PM - the drinks menu is very poor. You can't get real coffee anywhere in the hotel, all "coffee" is instant, and even watery and of poor quality. Something unexpected and very unpleasant in a 4-star hotel these days. Juices are made from syrups, oversweetened, colored. - constant evening queues at the lobby bar for 5-10 minutes, offering only the cheapest types of drinks - drinks in small plastic cups that are still warm after being taken out of the dishwasher. Beer and wine, which are not too cooled anyway, really cannot be drunk from such warm cups. - not very clean water in the pool, no water features for children (only two small pools), short opening hours of the pool (10 AM-6 PM) - the lifeguards chained the pool every day when it was still very hot and the pool was full of people. - hotel at the end of the road (on the outskirts), not very nice beach on the windward side with big waves + nice staff, usually a quick effort to help, immediate repair of broken stuff in the room + quite tasty food, a large selection (however, a lot of queues at peak times) + comfortable beds, functional air conditioning + quiet in the back of the hotel, not too noisy animations…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.