Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Pestana Quinta do Arco is a Rural Tourism Centre, located on the north coast of the island of Madeira in Sítio da Lagoa – Arco de São Jorge. With views of the Laurissilva Forest and the Atlantic Ocean, it is 30 minutes from the airport and a 50-minute car ride from the centre of Funchal, with a free private car park. During your stay you can enjoy our outdoor swimming pools, located in a charming environment among the gardens, or take a walk through the Jardim das Rosas, a fantastic rose garden with over 1,700 species of roses. Our guests have free access to the Rose Garden. The villas include 1 room, kitchenette and terrace, all with cable television and free Wi-Fi. In addition, the Villas and Duplex Villas have a unique and exclusive feature: an outdoor hammock for relaxing on. Breakfast is served between 8 am and 11am at the "O Roseiral" restaurant, located approximately 5 minutes' walk away and 100 metres from the hotel. You can also choose to add lunch and dinner to be included in your booking.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Romantic
Languages Spoken
English, French, Spanish, Portuguese
Location
Estrada Regional 101 Sitio da Lagoa, Arco de Sao Jorge, Madeira 9230-018 Portugal
Review published: 6 days ago We had trouble finding this Pension which is actually right on the main road next to the Rose Garden. The Inn is in nature with a splendid garden. 2 swimming pools very clean and nice. To find a deckchair available less obvious there is no bcp. We got the villa house. The space is nice the tiny bathroom , the sofa a little old, a little damp , the tap flowing (it was reported and it was repaired quickly). We found that a cleaning would have been necessary. For 300€ a night with the pt dej and 1/2 board we remained a little doubtful. The pt dej is outside and in a partner restaurant. You find a bit the same things as everywhere. Except papaya ... it’s great. I advise against half board because you don’t have the set menu and you can eat definitely better at the cafe one up the street. Notion for the staff who are at the top. The place is quiet. There is no air conditioning in the cottage so there are mosquitoes if you open the windows. No courtesy tray either. It's a shame. Because at the lunch point you can not even take 1 tea bag with a little sugar for the afternoon.
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Date of stay: August 2024
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Honestly, it was a fantastic experience. I didn't realize how extensive Pestana Quinta do Arco was, it was a very nice surprise at all. This was a won prize from the Pestana Hotels challenge on Instagram and I chose this place for a relaxing experience weekend. And so it was! Besides being a won prize, I decided to make an upgraded room (for a studio room) and pay the difference from a standard room, so it was the best choice that I made. The room was awesome, cleaned, modern, with a kitchenette, shower, big tv, and a small but great little lounge garden.
Honestly, the two things I didn't like much was: 1) the breakfast for two big reasons: a) you have to walk outside the hotel by under 100 meters to go to Tea's House to take breakfast; b) Breakfast was very week, pancakes were burned.
2) the pools: a) very few sun loungers for this hotel capacity in the two pools (many bring the whole family) b) pool should be a little warm (it was cold a bit, even when your body is hot from the sun), I couldn't imagine in the winter...
But in general, it was a fantastic experience and I'm so sorry for being only for a two nights stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Idalina Nobrega, Other at Pestana Quinta Do Arco
Responded Jul 8, 2021
Dear Mr./Mrs. Roberto R, On behalf of our entire team at Pestana Quinta do Arco Nature & Rose Garden Hotel, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. We are sincerely sorry that you were disappointed with our breakfast options. We have shared your comments with our Food and Beverage Manager, and we are taking the necessary measures to improve our offer. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Quinta do Arco Nature & Rose Garden Hotel. Best regards, The Team at Pestana Quinta do Arco Nature & Rose Garden Hotel
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We spent 2 nights here which definitely wasn’t long enough.The lodges are comfortably furnished and nestled between the trees.The staff were friendly and helpful. The breakfast which was included and taken at a restaurant about 100 metres along the road was plentiful, you could have evening meal here as well and the food was good and reasonably price.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Idalina Nobrega, Guest Services / Front Office at Pestana Quinta Do Arco
Responded Jun 30, 2022
Dear Mr./Mrs. Pauline701, On behalf of the entire team at Pestana Quinta do Arco, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Quinta do Arco
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NO HEATING IN OUR VILLA! It is absurd that in a 4-star facility one should suffer so much from the cold. There was only a tiny electric stove that did not heat at all, and it is well known that it is not safe to keep it on at night while sleeping. The living room had a wood stove but we were advised against using it because of the smoke detectors. The facility is really very beautiful and surrounded by nature but if this thing had been clearly indicated we would never have chosen it. We also saw some ants in the kitchen.
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Date of stay: January 2025
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
When I moved in, they gave me a house that smelled so much of mold that it was impossible to be there, because my daughter's allergy to mold asked me to change the room, so she moved me to another house that smelled even stronger of mold. we decomposed and wanted to take a shower - it turned out that there was no water, no water at all, after calling the reception we were told that unfortunately they could not help. What did we need to do? Looking for another hotel at 22:00 night?. The additional bed for my daughter was broken and it was not possible to sleep on it. In addition, mice rustled on the roof all night. The worst night of my life.
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Date of stay: April 2023
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Location
Service
Room Tip:If you don't want to breathe mold, don't book this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Idalina Nobrega, Other at Pestana Quinta Do Arco
Responded Apr 27, 2023
Dear Mr./Mrs. ermilovo, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Quinta do Arco for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards,
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The gardens of the Quinta d'Arco have a lot of charm. Both pools are very nice. Decent breakfast even if you have to leave the hotel, walk on the road a few minutes to get to the restaurant. We enjoyed our studio accommodation with garden view less: the studio is a little cramped, low ceiling, quite noisy and too much promiscuity between studios. It's closer to a mobile home than a room in a 4-Star Pension. A little cold welcome and unsuitable value Award
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were in a small studio with small kitchenette. The kitchenette we never used, was also not very much provided for cooking but therefore not necessary for us.
Nice domain with 2 swimming pools, but few beds for the number of guests. Super quiet location with 2 car parks on the domain. Breakfast was in a restaurant 200 meters further down the track, was totally okay for a few days 🙂
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Date of stay: August 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was amazingly welcoming and kind! The breakfast was delicious and the selection was broad, we couldn't decide what to eat first. We visited the Rose garden, which was beautiful and calming. The small villa itself was cosy and cute, everything was clean. There was a bit of mould on the wall in the bedroom, but you've got to remember you're in the middle of nature and the humidity can get quite annoying and hard to deal with. Parking is free right across the street, and no problem there. The overall experience was wonderful, I just wish we could've spent more time there.
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Date of stay: December 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Idalina Nobrega, Other at Pestana Quinta Do Arco
Responded Dec 21, 2022
Dear Mr./Mrs. 149janab, We were delighted to hear that your recent stay at Pestana Quinta do Arco was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Quinta do Arco for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pestana Quinta do Arco
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We loved our home away from home: all of the houses/rooms were separate little houses on their own plot of land with a rich variety of flowers and plants (and their names) surrounding. It's almost like a botanical garden! They also have a big rosegarden attached to the hotel area.
A hammock outside with an excellent view on the surrounding mountains was my favorite spot to be. An excellent way to relaxed after a day of hiking.
We Dutch people are pretty long and we found the bed in the room a bit small and narrow and the mattress was pretty Portuguese (hard). I also noticed waking up to the rooster every morning, although this was quite the natural element I appreciated. Since your room is surrounded by all kinds of trees and plants, you are also surrounded by wonderful birdnoises too. You can even meet some stray or domesticated cats on the premises. I appreciated this detail.
The service at the reception was good and the receptionists were very helpful in booking restaurants and helping out. The hotel doesn't have it's own restaurant or breakfast area, you have to walk about 300 to 400 meters to the Restaurant & Tea House Roseiral for breakfast.
If I have less positive thing thing to say is that the bathroom drain was a little clogged, causing a flood when I used the shower and wasn't watching the water going down the showercurtain.
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Idalina Nobrega, Other at Pestana Quinta Do Arco
Responded Sep 28, 2021
Dear Mr./Mrs. MariskadeGraaf, On behalf of our entire team at Pestana Quinta do Arco Nature & Rose Garden Hotel, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Quinta do Arco Nature & Rose Garden Hotel. Best regards, The Team at Pestana Quinta do Arco Nature & Rose Garden Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for two nights which were peaceful surrounded by mountains, flora and the sea. We stayed in a 2 BR villa 3 floors with handicap accessibility. The cottage was very private and cozy. A bit damp because it's winter and heat is provided by a portable radiator. The bathroom was well equipped and my only suggestion was to add a shower chair or bench for a disabled individual. Kitchen facilities included a microwave, kettle, and fridge. Spiral stairs bring you up to another bedroom and bath. Definitely suitable for 4 persons. Outside patio with table and chairs. Staff were very accommodating and helpful. There is a nice pool for in season and many pathways to enjoy the flora and natural surroundings. The grounds are tended to and beautiful to stroll through. The restaurant offering breakfast is anout a 5 minute walk and has very friendly and helpful staff. Standard eggs, bacon, rolls, yogurts , cereal fresh fruit provided inside and outside. This restaurant is also available for lunch or dinners. We enj one lunch which was very good! Overall, it was a pleasant stay and a good place for walkers. Very quiet and relaxing.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Idalina Nobrega, Other at Pestana Quinta Do Arco
Responded Jan 4, 2023
Dear Mr./Mrs. Daphnenero, Thank you for your feedback on your stay at Pestana Quinta do Arco. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Quinta do Arco, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Quinta do Arco
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Arco de Sao Jorge area.
PRICE RANGE
$95 - $139 (Based on Average Rates for a Standard Room)
LOCATION
PortugalMadeira IslandsMadeiraArco de Sao Jorge
NUMBER OF ROOMS
18
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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