This hotel is amazing! Spent 6 days in October 2019 with the objective of total relaxation. That's just what I got. The hotel itself is situated in hillside surroundings: lemon and lime trees, fragrant herb bushes and verdant olive groves. It all feels very un-hotel like - the layout is far from the hotel norm: more sprawling, more independent, more private, and infinitely more relaxing. All staff are very friendly treating you like a member of the Kapsaliana family and ready to help in anyway they can The restaurant is onsite and produced excellent food Cretan style. The chef made a point of talking to all the guests after dinner service which was a nice touch. I highly recommend this place. I shall be back!!
Our stay at the Kapsaliana Village Hotel was quite mitigated. In fact, we decided to shorten our stay as we realized once we arrived at the property that it was by no mean baby friendly as the hotel ensured at the time we made our reservation. By “no baby friendly” I mean that there are lots of stairs everywhere which by definition is not practical with a stroller and when we complained about it the answer had been “you should have known there were steps as it is an ancient village”.. Well that’s why I explicitly asked whether it was ok for a one week stay with a baby prior to make the reservation. Hence it would have been fair from their side to highlight this point instead of blaming us for not knowing. Also, the room we had (Olive Mill Suite) was extremely dark, once again not practical at all with a small baby but also not pleasant in general, especially when you aim to be in a sunny place like Crete. Here as well, I explicitly asked whether the room had enough daylight/windows since I could not see them from the pictures even though the room looked quite luminous on their website. They ensured there were several windows and plenty of daylight. Unfortunately this was far from reality as there is one very small window partially covered by the TV and another one on the living room ceiling (velux) which does not provide enough light in the bed area. Even with the artificial lights switched on, the room was still very dark. Hence the pictures on their website do not provide a truthful representation of what the luminosity of the room really looks like (see pictures we took ourselves). Knowing that the room rate was 450 EUR per night, this was a big letdown. When we complained about it they offered another room which was 1/4 the size of the one we were paying for and a room they usually don’t give away to clients. The only good point about that room was the private swimming pool (nice but very cold). But again lots of stairs to get there. So in the end we decided to shorten our stay by 3 nights. After several discussions with different people the hotel owner agreed to refund 1 night out of 3. In our opinion they should have refund the 3 nights given the information they gave us about the room and the baby-friendliness of the village were not accurate. Even though our experience has been rather negative, I would like to point out that the village was nice and quiet and the restaurant served good food. In a nutshell, here are the pros and cons we noticed: Pros: - Beautifully restored, quiet village - Food at the restaurant was good but very expensive - approx. 20 EUR for a main course and 8 EUR for a dessert which is very expensive for Greece - Bedding in the room was qualitative and comfortable - Staff was generally very nice and attentive apart from a front desk lady (do not remember her name, she has short black hair) who was very icy and completely ignored our comments when we first expressed our dissatisfaction. - The swimming pool area is very nice but the pool water is quite chilly. Cons: - The room we were given it definitely not worth the price (450 EUR). It is surely big (the village is in the middle of nowhere so space should not be a luxury) but also very dark. The bathroom is quite small and very modest, the living areas have very little windows and no outdoor space. - - Decoration is nice but not worth the price they are charging. - There is no way to communicate privacy in the room (do not disturb sign) so we ended up being abruptly woken up by the cleaning lady at 10AM. - The WIFI connection is quite bad. …
Recently visited this beautiful hotel. The staff are all fantastic, the food is amazing, the hotel is immaculate. We had a week of complete relaxation. Highly recommend a visit. The hotel is secluded with incredible views across the countryside all the way to the sea. There is no need to go anywhere if you don't wish to.
Beautiful resort and excellent service. A secluded location through a cute little town the resorts sits on a hill with great views. The restaurants was amazing and they had the best breakfast buffer we have ever eaten! Highly recommend!
We spent four nights at Kapsaliana and left with a heavy heart. Such a beautiful hotel, with stunning views and in a very quiet situation. Very stylishly developed while retaining the natural beauty of the buildings. Our room, Altair, was very well equipped, with a large terrace with views to the sea and across olive groves. It was situated just above the large pool. The terrace had a table and chairs as well as loungers so was perfect when we wanted to be on our own. The food was exceptional. Easily the best we ate on our travels across the island. Such a huge choice at breakfast too. The staff were, without exception, charming and went out of their way to provide excellent service. Highly recommended.