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route de Lausanne 301, Bellevue, Geneva 1293 Switzerland
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About
Location
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Service
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Travelers' Choice
La Reserve Geneve, a secret territory far from prying eyes. Hotel & spa, ideally located on the shores of Lake Geneva in a residential suburb just over three miles from the town center and two miles from the international airport. A cleverly concealed reserve of happiness set in 10 acres and available only to those in the know... The Nescens Spa, five restaurants, 85 rooms and 17 suites tell a story of a wonderful journey, far from the rest of the world. A warm, relaxed atmosphere, with a magical view over the waters of the lake beyond the park. Whether for a night or a few days, it procures a delicious sensation of feeling at home right from the first moment...
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Room & Suite (226)226
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Baggage storage
Concierge
Butler service
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
French
Hotel links
Location
Full view
74Somewhat walkable
Grade: 74 out of 100
19Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
route de Lausanne 301, Bellevue, Geneva 1293 Switzerland
Name/address in local language
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941Reviews1Q+A75Room tips
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Popular mentions
The Hotel is exactly the way it is described on the website “Surrounded by a beautifully landscaped park of 10 acres, on the shores of Lake Geneva, the luxurious 5-star La Reserve Genève Hotel & Spa offers you indoor and outdoor pools and 4 restaurants and a bar”. A visitor cannot help but notice, a number of supercars i.e. Ferraris and other exotics on display in front of the Hotel entrance true to type with the image of “La Reserve” as a place for the rich and famous. My first visit to the bar was exactly what one would expect from such an establishment. The waiters and waitresses were fast on their feet, very polite and accommodating. The coffee was exceptionally good, which is not usually the case in big hotels. A small but interesting menu with reasonably priced tapas was rushed to my table. I told the waiter that I would be coming back in a couple of days for a drink and the tapas. He recommended Thursday because there would be live music and that the bar would be hopping with people. For the purpose of clarity a distinction can be drawn between restaurant service and waiter performance. Excellent service, in my vocabulary, implies that the quality of a product offered by an establishment be it food or drink is commensurate to the on the job performance of the waiter/waitress. However, it is entirely possible that a customer is attended by an outstanding waiter/waitress but gets served a terrible meal or vice versa. When I arrived early evening that Thursday, a waiter asked me what I would like to drink. I told him that I would do so after looking at the small tapas menu. Much to my surprise I was given a “new and very different menu” in which there was a notable increase in prices. The waiter explained “that the new menu was the inspiration of a new chef who has just arrived”. When I asked the bartender for list of drinks he did not bring one but said instead “We can fix you any drink you want”. I thought not having such a list was a rather odd occurrence for a hotel of such caliber. Be it as it may, I ordered a nonalcoholic ice tea and a tapas styled Humus from the “new menu”. The 16,00 CHF ice tea was very good and refreshing but the Humus was miserably tasteless and watery. When I complained to the bartender about it he took it back, no questions asked, and assured me that he would soon be offering something else as a replacement. That something else never came. While waiting uncomfortably silent for the promised replacement the evening musical program went on. It turned out to be a disappointment thanks to a female singer in really poor voice. Fearing that the avalanche of the evening`s bad experiences would continue I asked the waiter for the check to speed up my departure. Unsurprisingly, it was only then that the manager (Juliet) came to my table to ask whether everything was all right, something she should have done after the first sign of discomfort with the Humus. She listened carefully to what I had to say and was mildly apologetic about what transpired that evening. The Humus was taken off the check.…
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Date of stay: October 2020
Value
Service
Helpful
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve Geneve-Hotel, Spa and Villas
Responded Oct 17, 2020
Dear Mr. George, Thank you very much for taking the time to give us such a detailed feedback; I am sorry to read that your second experience at the bar was a disappointment. Regarding the cocktail menu and the replacement of the Hummus dish, the waiter should have adapted his response to your desired and needs. I am sorry for that and Juliet did talk to her teams about it, so that this does not happen again. As far as the prices are concerned, I am quite surprised by your remark as we have slightly decreased the prices. Juliet took your feedback seriously, and she took measures so that this situation does not occur again. Feel free to contact her directly (the details are on the business card she gave you), she would be more than delighted to welcome you back and provide you with a better experience. Best regards,
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Beautiful location with first class services in any respect: cozy rooms, excellent food, greatest spa (cannot think of any better ones), extremely friendly staff. Particularly in times of Covid19 a true gem made for relaxation and pampering.
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve Geneve-Hotel, Spa and Villas
Responded Sep 26, 2020
Dear Bernhard, All the La Réserve Genève Team joins me to thank you for your feedback. It is a pleasure to read that we managed to make you forget about the current sanitary situation and that you enjoyed our Spa as well as the friendliness of the Team. Feel free to contact me if you need to organize another stay, I would be more than delighted to assist you! Best regards,
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The staff are pro and make you feel very welcome. The food is a delight. The beautiful setting is conviently located so close to Gva airport, yet the place is quiet with a secluded feel. Highly recommended!
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve Geneve-Hotel, Spa and Villas
Responded Sep 26, 2020
Dear Nicholas, Thank you very much for your kind words regarding our staff! I will make sure to share this positive feedback with the La Réserve Genève Team. I am also glad to read that you appreciated our very unique setting, location and food. You are more than welcome to come back whenever you want! Warmest regards,
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I booked a table in the Loti restaurant for a wedding anniversary celebration. I had booked a table on the terrace and we were told it wasn’t available. In fact it was, but these things can happen. Then we waited half an hour for our drink order to arrive and for someone to take a food order; again, these things can happen. Then we waited an hour between the starter course and main course. It wasn’t a busy night, but even so no one came to reassure us or apologize, even when we had politely inquired twice after 50 minutes if our food might be arriving. These things shouldn’t happen. Eventually we gave up and asked for the bill, they just acted as if this was perfectly normal. No one apologized, the extremely unpleasant waitress just silently brought the bill and stood over us while we paid, without so much as a word until a very awkward and insincere apology when we pointed out that this was rude. We left hungry, and explained what had happened to the manager on leaving because we didn’t want others to have the same experience we had had Perhaps this hotel/restaurant deals with difficult and wealthy people so frequently that they have lost the ability to tell the difference between handling a demanding client and treating people in an appalling way. I’m confident we fell Into the latter category. In summary, don’t go here if you are the kind of person who thinks going out to an expensive restaurant for a treat is worthy of basic common courtesy by the service staff. We had really looked forward to the evening and it was a depressing night…
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Date of stay: September 2020Trip type: Traveled as a couple
Helpful
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve Geneve-Hotel, Spa and Villas
Responded Sep 19, 2020
Dear Andy, I am sorry to read that you were disappointed with your experience at the Loti Restaurant, especially for such a special occasion! I understand your point and I assure you that this does not reflect who we are and aspire to be. No matter your social status, or looks, we aim to provide you with a high quality of service and to help you create good memories. Thank you for taking the time to write such a detailed feedback, as it is an opportunity for us to grow and do better. I will gladly share your remarks with our management team as well. Unfortunately I cannot change the past, however I would be more than delighted to welcome you back and treat you to a meal for two in order to give you a better experience! Feel free to call La Réserve Geneva and ask for me, I would be delighted to organize this for you. Best regards,
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We never expected such a beautiful place at the lake of Geneva. The African lodge inspired interior is great and all staff are very friendly and helpful. A special thank you to Ms. Kelly from the Front Desk for her support with the extension of our stay. What is unique is the complimentary boat transfer to the city center, which makes it super convenient and fun to get there. Despite the current Covid-19 situation, we felt super safe as inside, everyone was wearing a mask and the hotel took all safety measures. Very good breakfast buffet with a big choice and wonderful view from the terrace to the Mont Blanc Mountain and Lake. You really get excellent value for the price (e.g. free parking!). We really want to come back to this beautiful hotel again.
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Date of stay: August 2020Trip type: Traveled with friends
Helpful
Response from Djahane GUEST RELATIONS MANAGER, Autre at La Reserve Geneve-Hotel, Spa and Villas
Responded Sep 17, 2020
Dear Argili, Thank you very much for taking the time to write such a positive and detailed feedback. I will make sure to share your kind words to all the team, with a special shout out to Kelly! It is really a delight to read that you felt safe and taken care of, during your stay. I am also pleased to read that you enjoyed our stunning landscapes and our various services. We are looking forward to welcoming you back whenever you want! Feel free to reach out to Kelly, or myself to plan your next stay. Warmest regards,
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PRICE RANGE
$438 - $593 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la reserve geneve hotel bellevue, la reserve geneve hotel and spa, la reserve geneva, hotel la reserve
LOCATION
SwitzerlandCanton of GenevaGenevaBellevue
NUMBER OF ROOMS
102
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Claim Your Listing Frequently Asked Questions about La Reserve Geneve-Hotel, Spa and Villas
Which popular attractions are close to La Reserve Geneve-Hotel, Spa and Villas?
Nearby attractions include Parc Animalier Pierre Challandes (0.7 miles), Les Secrets de Bacchus (0.3 miles), and La Reserve Bar (0.01 miles).
What are some of the property amenities at La Reserve Geneve-Hotel, Spa and Villas?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at La Reserve Geneve-Hotel, Spa and Villas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at La Reserve Geneve-Hotel, Spa and Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at La Reserve Geneve-Hotel, Spa and Villas?
Yes, free parking is available to guests.
What are some restaurants close to La Reserve Geneve-Hotel, Spa and Villas?
Conveniently located restaurants include Auberge Des Trois Coqs, Le Tse Fung, and Le Loti.
Are there opportunities to exercise at La Reserve Geneve-Hotel, Spa and Villas?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does La Reserve Geneve-Hotel, Spa and Villas have an airport shuttle?
Yes, La Reserve Geneve-Hotel, Spa and Villas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is La Reserve Geneve-Hotel, Spa and Villas located near the city center?
Yes, it is 0.4 miles away from the center of Bellevue.
Are any cleaning services offered at La Reserve Geneve-Hotel, Spa and Villas?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at La Reserve Geneve-Hotel, Spa and Villas?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.