Grecotel Lux Me White Palace
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Palea EO Rethimnou Irakliou, Pigianos Kampos, Crete 741 00 Greece
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Full view
View all photos (2,656)2,656
Room & Suite (629)
Pool & Beach (376)
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What you can expect during your stay
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Staff required to regularly wash hands
Updated 02/21/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/21/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 in Pigianos Kampos
Location
4.2
Cleanliness
4.6
Service
4.6
Value
4.3
Travelers' Choice
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Kids stay free
Parking
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Saltwater pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Mini golf
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Water park offsite
Board games / puzzles
Babysitting
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Strollers
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Housekeeping
Electric kettle
Flatscreen TV
Walk-in shower
Air purifier
Bathrobes
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, German and 2 more
Location
Full view
Contact
Palea EO Rethimnou Irakliou, Pigianos Kampos, Crete 741 00 Greece
Name/address in local language
Getting there
Rental CarsSee all Pigianos Kampos rental cars
1451Reviews229Q+A100Room tips
Reviews
Traveler rating
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- 30
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+1
Where to start with the resort. Staff very welcoming from start to finish every minute of the day. All the food was fantastic with many different food types to choose from. Asia White was our favourite. All the choices were amazing!! The buffet always had something different everyday! The rooms were cleaned everyday and the hotel in general was very clean! The staff always taking pride in the hotel and how it looked. One staff member in particular made our honeymoon something to remember.. Socrates in the downstairs bar (long beach bar) He is a credit to the team at the white palace. He always went above and beyond to make you feel welcome. You very rarely see a true bartender that takes pride in what he does & has the banter and time to talk to all guests! Never change Soco! Thank you for a great experience and have a John Daniels and Coke for us haha. Thank you at white palace for making our honeymoon special! Hope to see you all again soon !!! Dan & Kirsty x…
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Date of stay: May 2022Trip type: Traveled
Helpful
After recently arriving back from a week in this beautiful place I had to write a review and let people know how good this place really is hotel is spotless food and great Staff are so friendly and can’t do enough for you One of the bar staff really stood out and made our holiday one to remember Socrates made us feel so welcome and I’d go back just to sit as he’s bar
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Date of stay: May 2022Trip type: Traveled
Helpful
Raw Sewage is never a good start! So having lived though check in and Security at Birmingham airport, followed by a 4 hour flight to Chania, then pick up hire car with a one hour drive to the hotel. What is the one thing you are looking forward to?? Dip on the Sea, swim in the pool, glass of beer, wine?? Its not raw sewage flooding your bathroom floor on arrival. We had to wait for the ‘Man’ to come and ‘unblock’ the problem, then 30 minutes for a cleaner to ‘mop up’. If you read other reviews we are not the only ones to have this, do they not check rooms properly. It was a nice swim up room, just wasn’t expecting a swim out room. Overall, this is a family hotel so probably deserves 5 stars if you have very young children. Otherwise for adults, I would say 4 stars is about right. Just don’t ask for a swim out room!…
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from LuxMe White Palace Grecotel, General Manager at Grecotel Lux Me White Palace
Responded yesterday
Dear Mr. Graham, We would like to thank you for selected our beautiful hotel for your holidays. We are sorry to hear that your first impression was not the way it should be. We ensure though that the room was checked properly before your arrival at the hotel but apparently , unpredictable technical issues may happens any moment . Since we received the information regarding the problem , our maintenance team took immediate action and they found a stable and proper solution . At this point point allow us to specify that we totally respect your subjective opinion regarding our hotel and the swim up rooms, we would like to emphasize though , that the specific room category type is the most wanted one and all our guests are very satisfied. We thank you once again for selecting our resort for your vacations and we do hope to have the opportunity to host you again in the near future. Warmest Regards, Charalabos Gialitakis Hotel General Manager
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Just returned from a 7 night stay in this stunning hotel. We booked a sea view bungalow as it was our first visit to Greece and i could not of been happier the views were absolutely beautiful. The hotel itself was stunning so clean lovely food and very friendly and helpful staff. A massive thankyou to Socrates who worked the downstairs bar, always so cheerful and happy to see you and his cocktail making was excellant . I can honestly say i cannot fault anything about this hotel and we are planning on returning next year . Thankyou to all the staff you should be proud of yourselves.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Charalabos Gialitakis, General Manager at Grecotel Lux Me White Palace
Responded 2 days ago
Dear Mrs. Karen H., Greetings from Crete and Grecotel LuxMe White Palace! We would like to warmly thank you for choosing our resort for your vacation and for taking the time to share your holiday experiences at TripAdvisor! We do appreciate hearing from our guests, as their comments are vital for us to continue improving our services. Here in Grecotel LuxMe White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so, your kind words, really strengthen our efforts in order to continue providing the highest level of services. Please rest assure that I will personally pass your nice comments to our staff. We do hope to have the opportunity to host you again in the near future. Best regards, Charalabos Gialitakis Hotel General Manager
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We arrived back last week from this beautiful resort is wonderful Crete As Group of 9 women we wanted to find resort to relax and have fun and this resort did not disappoint in fact exceeded all our expectations. From moment we Arrived to evening of departure the staff constantly went out of their way to make our trip memorable The resort is very fortunate to have prime location with stunning views everywhere you look and sunsets you only expect to see in photos. To have choice of 5 restaurants all with menu and waiter service and full wine lists is what in my opinion makes this resort extra special . Loved the choices and opportunity to try such a variety of cuisine. - trip to Agreco Farm very enjoyable too So many renews mention bar staff and we all agreed that Makis and team who were wonderful and provided fun entertainment and drinks when required. Every person in our Party was blown away by resort , view , food and staff . A thank you to Grigorios Grigoriou for helping arrange our trip so all we had to do was turn up and enjoy , plus special mention to Charalabos Gialitakis for making our trip so memorable , its obvious that under his guidance the staff are happy in the work place and want all guests to have the best time . Happy staff makes happy guests Just to mention room , if you treat yourself to PETIT YALI SEAFRONT SUITE WITH SHARING POOL I promise you will not be disappointed - they are stunning We certainly hope to return one day soon and would definitely recommend this resort .…
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: petit yali excellent
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1 Helpful vote
Helpful
Response from Charalabos Gialitakis, General Manager at Grecotel Lux Me White Palace
Responded 2 days ago
Dear Guest, First of all, we would like to warmly thank you for your time in writing us an excellent review at TripAdvisor. We are more than delighted to read that you enjoyed your stay in our resort and that we exceeded your expectations regarding your accommodation, the food, and all our services! We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality, so, your nice words for our staff, really strengthen our efforts in order to continue providing the highest level of services. We are more than delighted to transfer your kind words to our staff members as well. Additionally, we're incredibly happy to hear that you enjoyed our "Agreco" Farm, as this place is indeed something special and very important for us and our brand. We would be excited to have you with us again in the near future! Kind regards, Charalabos Gialitakis Hotel General Manager
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We have just returned from a week at Grecotel White Palace and overall had a very good trip - the food was always exceptional, service generally quite good (though a lot of things lost in translation meaning having to order multiple times), the beach was incredible and the extras like the chocolate shop and ice cream bar really made it fun and exciting for the kids. The ladies who managed the kids club and did the disco in the evenings were incredible - we were with friends kids who adored them and they went out of their way to make them feel included. All of the pools are salt water - which was strange to get used to but actually very nice in the end. The family pool was actually more fun than the main pool and we spent more time there (it was also much easier to get seats) Our family room was OK — though the design of the balcony is a little dangerous (there is a ledge that makes it easy for small kids to climb) so we had to keep the doors to the balcony closed at all times. Housekeeping service was very good - and they left something nice in the room every day. We did have an experience on our second-to-last day, where one of the bar staff was making quite rude comments about women, very loudly, as he was serving us (both women). We stood there for a few minutes then walked away and were laughed at - as it was "just a joke". When we shared it with reception they said "thanks for letting us know". I do feel as though some kind of acknowledgement that it was not a pleasant experience would have been good and perhaps a commitment to training staff on what is and is not appropriate given that it is an international resort. Great location with wonderful views, food, and facilities, otherwise. Also, all staff had masks on and they were quite strict about guests wearing masks when walking around the buffet area, which was very reassuring to us.…
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: A lot of the rooms (including some of the swim-up rooms) face out over a road, so try to make...
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Helpful
Response from Charalabos Gialitakis, General Manager at Grecotel Lux Me White Palace
Responded 2 days ago
Dear Mrs. Kelly B. we would like to warmly thank you for choosing our resort for your vacation and for taking the time to write your experience at TripAdvisor. We appreciate hearing from our guests, since their comments are vital to us to keep improving our services provided. Please accept our sincere apologies regarding the incident at the bar you mentioned during your stay. We have already informed the involved departments and management team accordingly. We do believe that the proper service is compromised from small details that eventually create a whole positive experience, so your kind feedback really helps us improving our services offered. Thank you also for your comments about the room. Improvements of the infrastructure are always in progress for our guests to have enjoyable and carefree holidays in our resort. Lastly, we would like to warmly thank you for your kind words regarding our kid's club. Rest assured that I will personally pass your nice comments to our staff. We would be excited to have you with us again as a returning guest sometime in the near future! Kind regards, Charalabos Gialitakis Hotel General Manager
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The dinner at the white restaurant from Grecohotel white palace was for me and my daughter in the category unforgettable. The exquisite of the food and especially the combination with the wines. Alexandros ,a waiter / sommelier with a choice of very good winesuggestions is someone we will not forget. Also The chief Jerry , who managed soup for my wife . Thanks for this service!😀👍 Fons van Waterschoot
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Charalabos Gialitakis, General Manager at Grecotel Lux Me White Palace
Responded 2 days ago
Dear Mr. Van Waterschoot, Greetings from Grecotel LuxMe White Palace! We would like to warmly thank you for choosing our resort for your vacation and for taking the time to share your experience you had in our fine dining restaurant, "The White", on TripAdvisor. Here in Grecotel LuxMe White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so, your nice words really strengthen our efforts in order to continue providing the highest level of services. Thank you very much also for your kind words about our colleagues at the restaurant. We will pass by your comments to them. We hope you are having an enjoyable and memorable overall stay with us! Sunny regards, Charalabos Gialitakis Hotel General Manager
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+1
Just enjoyed a 7 night break here with my wife in one of their swim up bungalows. From the moment of arrival through to departure I really couldn’t fault this hotel & more importantly their staff! Simply awesome & well deserving of their star rating. Always plenty of staff around to assist with any queries. We used the app to prebook restaurants & each restaurant was excellent. Cream of the crop was The White which we used on my birthday, sadly we were unable to book in their again but the Asia White & Finca India in particular were not far behind. Tavernaki food was good but the menu seemed a bit more limited, especially for me as a pescatarian. The main buffet restaurant was excellent for the breakfasts and lunches we had in there (we never actually ate dinner in the main buffet restaurant) We had a couple of a la carte breakfasts in Asia White - wow what an awesome experience! Drinks were always readily available. The whole hotel was constantly kept clean & the housekeeping staff have to be commended on their work ethic & attention to detail. Minor whinge was the limited number of electrical outlets in our room, but we had a late check out room (actually a standard room) in the other side of the hotel that has more sockets including usb sockets. I suspect the hotel has an upgrade plan in place & maybe we were in the non-updated section for our stay. In summary, the hotel & staff are all excellent, I would strongly recommend this hotel to anyone & look forward to revisiting at some point in the future. Thank you…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Charalabos Gialitakis, General Manager at Grecotel Lux Me White Palace
Responded 5 days ago
Dear Ian, First of all, we would like to warmly thank you for your time in writing us an excellent review at TripAdvisor. We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so, your comments regarding our staff and hospitality, really strengthen our efforts in order to continue providing the highest level of services. Please rest assure that we will pass your kind words to our personnel as well. Additionally, we would like to thank you also for your comments about the rooms. Improvements of services and infrastructure are always in progress for our guests to have enjoyable and carefree holidays in our resort. We do hope to host you again in the near future and we would be delighted to receive your feedback regarding the changes! Sunny regards, Charalabos Gialitakis Hotel General Manager
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+1
We have just come back from a weeks stay at the Grecotel White Palace and what an excellent stay we had. There are some excellent points to this hotel which I’ve listed below; The hotel is immaculately clean and very well maintained. All of the staff are so friendly and provide excellent service. They work so hard and it really sets them apart from other hotels. There was always good choice at the buffet, with some extra stations where food would be made in front of you which was great. Throughout the hotel, there was always a good connection to the WiFi. The drinks at the bars are mostly branded, which makes a massive difference at an all inclusive resort. Certainly the best we’ve experienced in an all inclusive (the Aperol spritz even came in it’s own glass and the Prosecco they served was lovely). There is also a wide variety of drinks to choose from! (The strawberry margaritas were delicious). The hotel is very light and has a stunning view of the beach. There are several bars that you can visit in the day to get a drink and many places to sit or sunbathe. You are able to visit the 4 Al la cartes once each throughout your stay. Would thoroughly recommend the Fico D’India (Italian) and the White (both excellent food and service). The mini bar is always kept stocked up with beers and soft drinks. A bottle of wine is also provided to you on arrival. There is a 24 hour WhatsApp concierge service, which was really handy. The gelataria where you could get ice cream, fresh waffles and crepes, along with good coffee was a great addition. There is a wine cellar with a helpful sommelier and some lovely wines (inc sparkling). The hotel arranges taxis for fixed prices (€15 to Rethymno). Just some minor areas for improvement; The shower head is on a flexi hose with no option to secure it above knee height. This is a bit of a nightmare when you need to shower daily. Some of the finishes on the construction were not great (for example, chipped tiles on the wall). The patisserie only really services chocolate and opens at 6.30pm which isn’t too beneficial. Welcome drinks should be offered to customers on arrival at the hotel. This would be a nice touch. In some parts of the buffet restaurant, could take a while to be served coffee. The spa treatments were quite overpriced (however this is pretty standard at a 5* hotel). However, overall the hotel was superb! Would definitely look to go back here or another Grecotel hotel in the future! If you book this hotel for your holiday, you will not be disappointed!…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Charalabos Gialitakis, General Manager at Grecotel Lux Me White Palace
Responded 1 week ago
Dear Sarah, Greetings from Grecotel LuxMe White Palace! We would like to warmly thank you for choosing our resort and for taking the time to share your holiday experience at TripAdvisor. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our services. Thank you very much also for your kind words about our staff. Here in Grecotel LUXME White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so, your nice words really strengthen our efforts in order to continue providing the highest level of services. Thank you for the thoughts of improvement too. We are always in process of upgrading our hotel and services. We do hope to host you again in the near future and we would be delighted to receive your feedback regarding the changes! Kind regards, Charalabos Gialitakis Hotel General Manager
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Just returned from a week in the white palace and wow........very impressed. I always read reviews before I book anywhere and I honestly thought the continuous positive reviews were too good to be true.......but they are all correct! The staff were so friendly - everyone genuinely seemed happy to work there and want to ensure you are having a great time. Special mention to Maria in the sunset bar who was just always so lovely and the pool attendant (ashamed I've forgotten his name!) working at the new activity pool every morning ensuring we remained topped up in mimosas. The main highlights - food is exceptional! Best A La Cartes i've experienced outside the Caribbean. Only negative was the Italian where the service took AGES, however just avoided here the rest of the trip. Options for wine and alcohol in all bars is outstanding - again, best AI i've experienced in terms of quality and choice. Finally the new pool is just simply stunning. We were lucky as very few people were aware of this our first few days, so basically had it to ourselves. It got busier as the week progressed, but was still a relaxing, stunning place to enjoy. Overall, this is one of the best holidays i've been on. I rarely go back anywhere twice, but I may have to make an exception for this place!…
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Date of stay: May 2022
Value
Location
Service
Room Tip: Sea View Bungalow
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Helpful
Response from Charalabos Gialitakis, General Manager at Grecotel Lux Me White Palace
Responded 1 week ago
Dear Guest, Hereby, we would like to thank you very much for taking the time in writing your review regarding your visit at Grecotel LuxMe White Palace. We 're incredible happy to read that you enjoyed the food and services offered by us. Please rest assure that we will pass your feedback to our colleagues. Thank you for praising our restaurants. We are more than pleased to hear you enjoyed this part of the experience! We do believe that the proper service is compromised from small details that eventually create a whole positive experience. We appreciate that you noticed and commented on precisely this part of our philosophy. We would be excited to have you with us again in the near future! Kind regards, Charalabos Gialitakis Hotel General Manager
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PRICE RANGE
$280 - $505 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grecotel el greco hotel platanias, grecotel el greco rethymnon, grecotel el greco hotel rethymnon
FORMERLY KNOWN AS
White Palace Luxury Resort
LOCATION
GreeceCreteRethymnon PrefecturePigianos Kampos
NUMBER OF ROOMS
264
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Claim Your Listing Frequently Asked Questions about Grecotel Lux Me White Palace
Which popular attractions are close to Grecotel Lux Me White Palace?
Nearby attractions include Gorge of Mili (4.5 miles), Enigma the Game (5.0 miles), and Chaplin's (5.0 miles).
What are some of the property amenities at Grecotel Lux Me White Palace?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Grecotel Lux Me White Palace?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Grecotel Lux Me White Palace?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grecotel Lux Me White Palace?
Yes, free parking is available to guests.
What are some restaurants close to Grecotel Lux Me White Palace?
Conveniently located restaurants include Nostos, Romeo & Juliet Fusion Cuisine, and Hercules.
Are there opportunities to exercise at Grecotel Lux Me White Palace?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Grecotel Lux Me White Palace have airport transportation?
Yes, Grecotel Lux Me White Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grecotel Lux Me White Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Grecotel Lux Me White Palace offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Grecotel Lux Me White Palace?
The staff speaks multiple languages, including English, French, German, Italian, Russian, and Greek.