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The Palms Hotel

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The Palms Hotel
The Palms Hotel
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683 Reviews from our TripAdvisor Community

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Showing 566: English reviews
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived to a pleasant welcome, after a long drive from the airport. Our room 310 was the best with a good view and very quite, BUT with a good view, My nephew and niece was very happy with the location. We enjoyed the pool and the beach which was w bit choppy and still good for a dip. The... More 

Helpful?
2 Thank asokawe2016
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Many thanks for giving us your valuable feedback from your recent stay at The Palms Beruwala. It great to hear that your family enjoyed their stay as much as you did, we do pride ourselves on our service and it's great to see that all the hard work being put in by our dedicated staff is being noticed. We look... More 

Poland
1 review
5 of 5 stars Reviewed 2 weeks ago

We arrived at the hotel quite earlier than the normal check-in time and we were welcomed in after a very long flight and were directed to the room without waiting. The Staff was welcoming and warm. They had much information about the surrounding area. We stayed in two rooms, the rooms were clean and service was good. Bedding and towels... More 

Helpful?
Thank AnnikaHatch
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

The pleasure was ours to welcome you to The Palms Beruwala. We are delighted that you have utilized and enjoyed the services & facilities and enjoyed the ocean view room. It brings us great pleasure to see our family enjoy every aspect of their stay especially with regards to the cuisine and the service provided by our team which will... More 

Kurunegala, Sri Lanka
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Decorated upstair room faboulas food superb location for photo graphs Friendly staff landscape gargen will be back in 2017 to celebrate our first wedding anniversary Thank you all for making our special day

Helpful?
Thank Senerath B
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your kind review of The Palms Beruwala. We are delighted that you enjoyed your honeymoon stay with us. It is wonderful to know that you liked our food options and our facilities. Thank you for your support. We look forward to welcoming you back on your first wedding anniversary. Yours Sincerely Ruchira Karunarathne Yours sincerely, Ruchira Karunarathne More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Had a awesome holiday at Beruwala The Palms. Superb location by the beach. We had a gòod fòod. Love the palms special Club sandwich. Rooms very specious. and clean. Wel maintained garden. Will be back again Room No 223

Helpful?
Thank Nishacct
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for taking the time to review your experience with us. We are happy to hear that you had a pleasant stay and do hope you will be back soon. Yours sincerely, Ruchira Karunarathne More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Good location nice hotel, Good food staff are very friendly help if you need anything Entertainment at night is also good. Location good because it is near the beach and near to some good attractions Would recommend

Helpful?
Thank Angela S
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for taking your time to write a review about The Palms, Beruwala followed with your recent stay with us. Your compliments given to the facilities of the hotel, location, and the service of our staff is really inspiring and encouraging. We wish you all the best and please do visit us again for more memorable stay. Yours Sincerely,... More 

Ecchinswell, null, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was our first time in Sri Lanka so we didn't really know what to expect. The staff were friendly but we felt that they didn't always anticipate our needs and we had to ask a lot of questions to understand what our all inclusive package included, it wasn't made clear at the start and we had to ask for... More 

Helpful?
Thank Sally A
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your review and your comments are well taken. We sincerely regret that your recent stay with us was not as comfortable as it should have been due to the various circumstances experienced by you. Rest assured your comments do have our attention. We do hope you would give us another opportunity to being of service to you... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

My immediate family and two close relations visited to have relaxed time. This was our second visit to the hotel within an year. Compared to last visit, standards were dropped to greater extent. Choice of meals, menu, etc..not attractive enough. Less number of staff hence they were not able to support the crowd immediate basis. Quality and taste of the... More 

Helpful?
Thank thushara a
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

We sincerely appreciate you taking the time to give us your feedback through Tripadvisor. It is with sincere regret that we note your dissatisfaction with our service and facilities.We ask for your kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times, Your comments... More 

Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Myself, my Mother and my Neice stayed here for 2 weeks in August 2016 on All Inclusive. If I had known that paying for All Inclusive would get us treated as 2nd class customers I wouldn't have booked this hotel. You would need to take cash with you and get it changed at the airport as everything that is not... More 

Helpful?
Thank Kayrw1
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your review of The Palms, Beruwala. We are extremely sorry to hear about your experience; please accept our sincere apologies for the inconveniences you had faced. Please rest assured that we highly value the feedback from our guests'; whether positive or negative, and we will ensure that they are addressed to the relevant staff for immediate improvements.... More 

Colombo, Sri Lanka
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Went for family vacation. Kids lived the pool area and beach very much. Food is good and many options. Rooms looks ok. However limited channels on TV. Also the welcoming staff is not very efficient and friendly.

Helpful?
Thank MalakaSilva
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for leaving such pleasant comments from your experience at The Palms, Beruwala. We are so pleased that you enjoyed all aspects of your stay with us and do hope to see you in the near future. With regards to your comments on our foods Thank you & Best Regards Ruchira Karunarathne More 

Sri Jayawardenepura, Sri Lanka
1 review
5 of 5 stars Reviewed 4 weeks ago

It was our first visit to the Palms beruwala, we made a booking there with Card promotion . on arrival we got a nice fresh fruit punch, our room we got in third floor .it was a direct sea view, room was nicely decorated by flowers , they called COOEE flowers , around the lobby area , billiard room and... More 

Helpful?
Thank madawahap
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

We note that kids enjoyed your recent stay and more so the hotel services and the facilities. Thank you for your ongoing support and look forward to the pleasure of welcoming you back on your future visits. Yours Sincerely Ruchira Karunarathne More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Palms Hotel

Address: Moragalla, Beruwala 0034, Sri Lanka
Location: Sri Lanka > Western Province > Beruwala
Price Range: $80 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Palms Hotel 3.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Palms Hotel Beruwela
The Palms Hotel Sri Lanka/Beruwala
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