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The Palms Hotel

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The Palms Hotel
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661 Reviews from our TripAdvisor Community

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Showing 546: English reviews
Dubai, United Arab Emirates
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

My guests from Dubai Mr. Rizwan and his family and friends were put up at this hotel. I was shocked to hear the various complains. Nobody at the reception attended to them, they had to find their own room. They were told the hotel was short staffed. They sent me a picture of a worm in the room. The fridge... More 

Helpful?
Thank Pearl C
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

We sincerely appreciate you taking the time to give us your feedback through Tripadvisor. It is with sincere regret that we note your guests dissatisfaction with our service and facilities. Your comments are well taken and we do appreciate you giving us another opportunity to being of service to you. Thank you for your support and look forward to welcoming... More 

Colombo, Sri Lanka
Level Contributor
92 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Palms Beruwala is one of the most naturally stunning Beach Hotels in Sri Lanka.Surrounded by palm trees and overlooking the Laccadive Sea, this stylish beachfront hotel is 3 km from both Kande Viharaya Temple and the historic Barberry Lighthouse.

Helpful?
2 Thank fhanifdeen
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you ever so much for choosing The Palms, Beruwala, it was a pleasure to have you stay with us. We truly value the delightfully detailed comments you given us which was a pleasure to read and hope to see you back in the near future! Yours sincerely Ruchira Karunarathne. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I checked in The palms right now. Well come was not attractive. They didn't offer any welcome drink to us. But we have seen they were offering soft drinks to others next to us. The lady at the lobby mislead us to the room. Rooms were in the other side. Luggages mixed and we receive the wrong one.

Helpful?
1 Thank Ranga I
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for reviewing The Palms, Beruwala and for bringing these issues to our attention. We are extremely concerned to note your dissatisfaction and apologize for the inconvenience that this has caused you. Your comments will help us serve you and all our guest better in future, since the hotel is actively working to improve service levels. Indeed your feedback... More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The property is situated on the beach front which is the highlight. Excellent reception view till the ground floor lounge and pool area. Once you move upstairs to the room, the scene changes. The rooms are not upto standard. It gives you a look of a very old property. Not well maintained with old fashioned amenities inside the wash room.... More 

Helpful?
Thank Shamir A
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for reviewing The Palms, Beruwala and for taking the time to give us your lovely comments from your stay. We appreciate all our guests’ feedback and it was a true pleasure to read yours. The remarks that you have made relating to rooms and the room furniture, are carefully noted and to be considered soon in next renovation.... More 

Colombo, Sri Lanka
Level Contributor
77 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Situated on the South Western coast with the best stretch of beach in the area, which is better than those available to the other neighbouring big hotels such as the Barberyn Reef and the Cinnamon Bey. Large garden, open plan restaurant and public areas (without walls) make it cool and spacious. I could not understand however why the reception area... More 

Helpful?
Thank Max J
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for sharing your comments with regards to your recent stay at The Palms, Beruwala We wish to thank you for your constructive feedback . We are indeed pleased to know that you enjoyed your stay with us along with our warm hospitality. Highly appreciated your comments on staff & facilities. Look forward to welcoming you back to The... More 

Biyagama, Sri Lanka
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Disappointed..... Food and swiming pool are o.k.but rooms are not up to the rate.bad smell at the corridors.ground floor rooms are worse.anyway staff is helpful.don't go with the offers b'cos they are providing groundfloor poorly managed Rooms for offers.

Helpful?
1 Thank prabath B
Management_CFH, Assistant Manager. The Palms, Beruwala at The Palms Hotel, responded to this review

Thank you for you patronage of The Palms, Beruwala. We are very sorry to note your disappointment and apologize for the inconvenience caused. We have taken note of your comments which will be addressed by the relevant department immediately. We trust you will continue you loyal patronage of The Palms and look forward to seeing you again soon. Thank you.... More 

Colombo, Sri Lanka
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I and a group of friends decided to visit the Palms, Beruwela with payment via American Express Credit Cards courtesy of the Nations Trust Bank. Situated not far from the busy Colombo metropolis, and nestling near the serenity of the eternal blue waters of the southern coast of our isle in Beruwela, the Palms beckons travelers who seek a comfortable... More 

Helpful?
Thank Mahes S
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you very much for the insight and appreciate your comments. We do value your support of The Palms, Beruwala and look forward to the pleasure of welcoming you back on your future visits. Best Regards Ruchira Karunarathne More 

Bengaluru (Bangalore), India
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautifully decorated, modern clean hotel with all the amenities. Food was awesome, stay was good and staff were very cooperative always with smile. Very nicely maintained. Relaxing place with sea facing rooms.

Helpful?
Thank Sandhya2000
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your lovely review of The Palms, Beruwala. What a great to pleasure to note that you enjoyed the hotel and the facilities we offer! Also, very pleased that you enjoyed the dining options as well. We look forward to welcoming back soon. Thank you & Best Regards, Ruchira Karunarathne More 

Bengaluru (Bangalore), India
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The palms is one of the excellent and vast properties I have been to. The property overall is very elegant and with very good landscaping done and vast open sit out areas available. The swimming pool is very good. Though I felt the rooms could have been better, the staff is very good. The Chief Chef there was a very... More 

Helpful?
Thank keerti2016
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

The pleasure was ours to welcome you to The Palms, Beruwala We are delighted that you have utilized and enjoyed the services & facilities and enjoyed the ocean view room. We do appreciate your support of The Palms and look forward to welcoming you back on your future visits. Best Regards Ruchira Karunarathne More 

Colombo, Sri Lanka
Level Contributor
3 reviews
5 of 5 stars Reviewed July 7, 2016

The hotel was amazing! The garden was a joy to behold, just relaxes you as you walk in. The staff were polite, smiling and service very good. The food was so good that we were compelled to overeat! The rooms were large and clean. We thank everyone who made our holiday special :)

Helpful?
Thank dilkie2016
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for taking the time to review your experience with us. We are happy to hear that you had a pleasant stay and do hope you will be back soon. Thank You & Best Regards Ruchira Karunarathne More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Palms Hotel

Address: Moragalla, Beruwala 0034, Sri Lanka
Location: Sri Lanka > Western Province > Beruwala
Price Range: $78 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Palms Hotel 3.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Palms Hotel Beruwela
The Palms Hotel Sri Lanka/Beruwala
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