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The Palms Hotel

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The Palms Hotel
The Palms Hotel
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684 Reviews from our TripAdvisor Community

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Showing 567: English reviews
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW via mobile

The hotel was good but a bit old. You can tell that they renovated the bathrooms but the rooms are still old. We had a room with balcony facing the sea on the first floor but you cant see the sea because of the palm trees maybe you can see it from a higher floor. The wifi connection kept getting... More 

Helpful?
Thank Lissa-assi
Towcester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Recently stayed at The Palms hotel.. We stayed one night, went on a fantastic tour, and then returned for ten nights. The staff were extremely helpful and friendly, particularly Kalhara foord executive. Rooms were very clean and all overlooked the ocean. The food was good and had entertainment every evening.

Helpful?
Thank Barbara C
Salford, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I have just returned from a two week stay at The Palms. From the delicious,much needed, fruit drink on my arrival to the friendly "Goodbye" and wishes for a safe journey on departure,I found the service excellent. Staff are caring and genuinely friendly, regularly asking if guests are happy and if rooms are comfortable. A couple of tiny glitches, T.V.... More 

Helpful?
Thank Marilyn1950
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your kind review of The Palms, Beruwala. We are delighted that you enjoyed your recent stay with us. It is wonderful to know that you liked our food options and our facilities. Thank you for your support. Yes we found your house and safely kept in a general safe. We look forward to welcoming you back with... More 

Ahmedabad, India
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at this hotel with friends, apparently from the reception to the pool and bar area the hotel seems looking good, once in the room it is a hope less mediocre property. Out of 7 rooms we had 3 had problems with AC, none of the TV's in room were working. Linens were like mops, bed sheets had holes. floor... More 

Helpful?
Thank Nilesh S
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for staying at The Palms, Beruwala and for your feedback. We are extremely sorry that you did not have a pleasant stay right from the start. Please accept our sincere apologies for the inconvenience and undue trouble caused to you. We will certainly investigate into the issues you have mentioned and take the necessary corrective action. In the... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We were there first week of September with our relatives from overseas. They were taken by the entrance itself , with the long corridor to the lobby area. Food, rooms, service , entertainment and cleanliness was at its best. Hope to revisit soon :)

Helpful?
Thank Dilshani F
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for reviewing your time at The Palms, Beruwala . We are immensely grateful for all the lovely comments you've made from your stay, we're so pleased you enjoyed your time with us. We hope to welcome you back in the near future. Thank You Best Regards, Ruchira Karunarathne. More 

Singapore, Singapore
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed for one night and had to walk on dimly lighted passageway from the lobby to restaurant. Place was not air-conditioned and we had to eat in a dimly lighted open air restaurant. Room also showing that this hotel is quite old. However, the beach is just behind the hotel. You can just walk towards the beach from your balcony... More 

Helpful?
Thank Sue-Samad
Bengaluru (Bangalore), India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we were really pleased to see this place. resort is really one of the best i have stayed. Lot and lot of open space. sacks to rest and have sun bath. beaching facing. Had fun with kid on beach and building castle. Room are spaces with little old decor. Service is slow but manageable. In room service is very less.... More 

Helpful?
Thank kumarmukesh15
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your time in reviewing us. We are happy that you had a relaxing stay at The Palms, Beruwala. The scenic surroundings of the pool and the sea giving the hotel a resort atmosphere, is cherished by many a guest. We appreciate your positive feedback and we hope you will visit us again soon Thank you Best Regards,... More 

Dubai, United Arab Emirates
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice pool area which we felt was the best feature of the hotel and set in nice gardens. Staff in the hotel were very nice and very friendly, however the speed of the service in the bar and restaurant was painfully slow at times and left a lot to be desired. WIFI connection was also very poor in places... More 

Helpful?
Thank SR2010_10
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your review of The Palms, Beruwala. We are sorry that you were disappointed with the service provided. We sincerely apologize for any lapses you experienced and hope you will afford us another opportunity to serve you better. Thank you. Best regards, Ruchira Karunarathne. More 

Glasgow, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Palms Hotel Beruwala Sri- Lanka. I find that reviews in the main are either negative or positive . In writing this review I am making it as balanced and as truthful as I can . I am writing this review after day 7 of my 14 day holiday at the Palms Hotel Beruwala and will update it again after... More 

Helpful?
1 Thank Peter F
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your review of The Palms, Beruwala. We are pleased to know that you liked the atmosphere of our hotel. We thank you for your commendation of the cuisine and the services provided by our staff. We look forward to welcoming you again. Thank you. Best Regards, Ruchira Karunarathne More 

Sheffield, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Spent two weeks here middle of August, hotel perfect location on the beach,beach and sea lovely,sea could be chopey but we enjoyed that,hotel was nice rooms ok,clean little old looking tho,bathrooms lovely,shower powerful,we had room 101 on ground floor bang next to pool,pool cleaned and well maintained,pool boys did grand job fresh towels every day and they kept our beds,hotel... More 

Helpful?
Thank Jackie L
Management_CFH, Assistant Manager at The Palms Hotel, responded to this review

Thank you for your loyal patronage. We are delighted to know that you enjoy our hotel and the services provided. Thank you for your commendation of our associates. It is our pleasure to know that your son enjoyed his surprise birthday dinner We will ensure to share your kind thoughts. We look forward you welcoming again in the near future.... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Palms Hotel

Address: Moragalla, Beruwala 0034, Sri Lanka
Location: Sri Lanka > Western Province > Beruwala
Price Range: $80 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Palms Hotel 3.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Palms Hotel Beruwela
The Palms Hotel Sri Lanka/Beruwala
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